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Reviews of Holiday Inn Express Horse Cave, an IHG Hotel

2.5 out of 5
Holiday Inn Express Horse Cave, an IHG Hotel
750 Flint Ridge Rd, Horse Cave, KY

Reviews

8.2

Very good

Rating 10 - Excellent. 420 out of 1004 reviews" "
Rating 8 - Good. 330 out of 1004 reviews" "
Rating 6 - Okay. 140 out of 1004 reviews" "
Rating 4 - Poor. 65 out of 1004 reviews" "
Rating 2 - Terrible. 49 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessalynn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. It was very convenient and nice relaxing area to stop off from I65. Everything was clean, and the breakfast was a nice surprise. It was a full hot breakfast which is great when you just want to get on the road quick the next morning but, also want to eat. Seems like they put a lot into making it a good experience. Which it was!
Stayed 1 night in May 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very easy. Staff was friendly and helpful.
Stayed 1 night in May 2024
Response from Zac on 13 May 2024
Thank you!

6/10 Okay

Gerald

Stayed 1 night in Feb 2024
Response from General Manager on 11 May 2024
Thank you for staying with us at Holiday Inn Express and we apologize for the inconvenience or not meeting your expectations. We hope to see you again and give us a second chance to show you that this visit was just one exception for not meeting your expectations. Thank you again for sharing your survey.

10/10 Excellent

kenneth, waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Thank you for staying with us at Holiday Inn Express and we hope to see you again in future.

2/10 Terrible

Tony

Disliked: Staff & service
Called ahead because we were late and asked if the room would be available because we prepaid. The person who answered said “probably, yeah” and then asked for my name. I said we would be there around 3 and she said “like at 3 or before”. I said maybe a little after. She replied “uh, ok”
Stayed 1 night in May 2024
Response from Chirag on 13 May 2024
We do apologize about this, we will use this feedback to coach our team. We do hope you will give us another chance to accommodate your stay.

4/10 Poor

Charles

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was a musty, wet dog smell inside this hotel, with a touch of cheap perfume. Our room was appropriately appointed, and the breakfast was fine.
Stayed 1 night in Apr 2024

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?
Stayed 1 night in Apr 2024
Response from Chirag on 13 May 2024
Thank you!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, the hot tub is no longer in service wish I would have liked to know :(
Stayed 1 night in Apr 2024
Response from General Manager on 11 May 2024
Thank you for staying with us at Holiday Inn Express. We are sorry that hot tub has been taken down, but I hope you enjoyed indoor heated pool. We hope to see you again, until then have a safe travel!

10/10 Excellent

Lori

Stayed 1 night in Apr 2024
Response from GM on 15 May 2024
Thank you for taking time to do the survey and thank you for staying with us at Holiday Inn Express.

10/10 Excellent

Marissa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Great breakfast, semi-updated decent rooms for a reasonable price. If back around the area I would return. Also, pet friendly which was a plus.
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Thank you for staying with us and sharing your feedback with us. We hope to see you again in future if you are around the area, until then have a safe travel!

8/10 Good

John

Stayed 2 nights in Apr 2024
Response from General Manager on 11 May 2024
Thank you for choosing Holiday Inn Express. We hope you had comfortable stay.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Quiet and clean
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for taking the time for this review. We are glad you enjoyed the stay and hope to see you again.

10/10 Excellent

Brian

Stayed 1 night in Mar 2024
Response from General Manager on 3 May 2024
Thank you for staying with us at Holiday Inn Express Horse Cave, hope to see you again in future.

10/10 Excellent

Kyle

Liked: Property conditions & facilities
Worth the price.
Stayed 1 night in Apr 2024
Response from Chirag on 7 Apr 2024
Thank you!

10/10 Excellent

chandana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place close to the national park
Stayed 2 nights in Apr 2024
Response from Chirag on 5 Apr 2024
Thank you!

8/10 Good

Charles

Stayed 3 nights in Apr 2024
Response from General Manager on 11 May 2024
Thank you for staying with us and we hope you enjoyed your stay with us. Hope to see you again.

8/10 Good

Dave, Fort Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet had a great variety and was good. Property is convenient to the various caves in the area. Front desk wouldn't let us check-in early because they said I wasn't an IHG Rewards member, even though I was.
Stayed 2 nights in Apr 2024
Response from Chirag on 5 Apr 2024
Thank you!

10/10 Excellent

Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, pool needs to stay open longer. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Chirag on 3 Apr 2024
Thank you!

6/10 Okay

Katherine

Travelled with family, Travelled with family and small children
Do not get a room on the first floor unless you want to hear the people in the pool. Pool says it closes at 8 and they let people stay in there til at least 9. Pool was cloudy and packed with people. Didn’t let my kids go in it. Room was fine, staff was fine, breakfast was constantly out of stuff and staff was just chit chatting while k wiped my own table down everyday with their materials. It’s ok, wouldn’t stay again.
Stayed 4 nights in Mar 2024
Response from Chirag on 1 Apr 2024
We apologize about the issues you faced at our property. We strive to accommodate everyone the best we can. Our team will use this feedback to become better. We do hope you allow us to accommodate you again.

8/10 Good

Sobeida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my four time in the hotel they used to had the jacuzzi and now it’s close. The food for breakfast is exactly the same everyday they should to combine
Stayed 3 nights in Mar 2024
Response from Zac on 31 Mar 2024
Thank you! We hope to see you again.

6/10 Okay

aaron

Stayed 1 night in Mar 2024
Response from GM on 20 Apr 2024
Thank you for staying with us. I apologize for any inconvenience that caused you, but we hope to serve you again to show this stay was one exception. Safe travels.

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for the area, was decently clean and had a nice breakfast. Would stay here again if I come to this area.
Stayed 1 night in Mar 2024
Response from Chirag on 30 Mar 2024
Thank you!

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was simple. Staff was pleasant even when I questioned a couple things.
Stayed 1 night in Mar 2024
Response from Chirag on 30 Mar 2024
Thank you!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chirag on 30 Mar 2024
Thank you!

10/10 Excellent

Lee

Liked: Property conditions & facilities
Pleasant staff, hotel clean , comfortable and very quiet!! Would stay again!
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Tana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this property
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Good

Wendy

Stayed 1 night in Mar 2024
Response from Zac on 1 Apr 2024
Thank you!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome breakfast
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or chirag@ksmngt.com.Sincerely,Chirag P.General Manager

8/10 Good

Donna, Fruitport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay at on our way home. Our bed and pillows were comfortable. The front desk staff were very friendly and helpful.
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,General Manager

10/10 Excellent

Xiaolan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is comfortable and very clean. The breakfast is good. Free parking.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.

8/10 Good

Rebecca

Travelled with group
Liked: Staff & service
Bathroom vent was caked in dust. The bathroom door was visibly damaged. The shower had mildew in the caulk.
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Warm Regards,General Manager

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Amenities
We were very happy with our stay! Beds and room were very clean! Lobby, breakfast and pool were great too!
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards, General Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on the way through and also on the way back home on our vacation.
Stayed 1 night in Dec 2023
Response from General Manager on 27 Feb 2024
Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jim

Stayed 3 nights in Feb 2024
Response from Chirag on 30 Mar 2024
Thank you!

4/10 Poor

Scott

Travelled with family
Not so good
To start out, the young lady at the desk was very nice. After that, not so much. Since we made our reservations on Hotels.com we could not cancel. My wife and I were looking to relax and have a swim in the pool and hot tub. Upon arriving we were told that the pool was closed and the hot tub did not exist (there is a picture on the Hotels site). We wanted to cancel, but we couldn't. I needed to leave a credit card on file for "incedentals". Later that night I got a notice from my credit card that I had been charged $95.00 for the room. I had already paid on Hotels.com, yet I was charged again. I spoke to the young lady at the desk, she assured me that it would be removed the next day. The next morning I asked again, a different young lady (polite) told me she would take care of it and call me after she talked to the manager. No call, and now I am on my third day talking to the front desk. The charge was finally removed, 4 days later. I don't give bad reviews normally, but it must have been the "perfect storm". Disappointed, Scott
Stayed 1 night in Jan 2024
Response from General Manager on 27 Feb 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards,General Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The room was very clean and updated. It was a very comfortable stay.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.

8/10 Good

Janie

Travelled with family and small children
It was not close to many restaurants or shopping
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most disgusting thing I've ever encountered
After being put in the wrong room (key didn't work, room was occupied) finally got to another room only to find when I pulled down the covers two big blood stains on the sheets. Pulled down the covers on the second bed and found big black curly hairs in bed. Clearly, the sheets were never changed but the bed was made up nicely. Staff apologized and put me in another room. Most disgusting thing I've ever encountered in a hotel room. Will never stay at a Holidy Inn Express again. Wish I would have taken photos.
Stayed 1 night in Jan 2024
Response from General Manager on 27 Feb 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

William Maloney

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regard,General Manager

6/10 Okay

Kimber

Stayed 2 nights in Jan 2024
Response from Chirag on 30 Mar 2024
We hope you to see you again!

8/10 Good

Richard

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked online after seeing a photo of the pool area showing a hot tub. They no longer have a hot tub😡
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Richard,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. That said, please accept our apologies for the miscommunication regarding our amenities. We'll be sure to share your feedback with our team to ensure the correct information is available moving forward. It was a pleasure having you here, and we hope you enjoyed your time in Horse Cave.Warm Regards,General Manager

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Really good breakfast. Great coffee 24 /7. Keurig in room. Nice workout room. Indoor pool, but it was frigid. No hottub, but it didnt advertise having one. Felt very safe. I would definitely stay here again.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Kristen,Thank you so much for choosing to stay with us at Holiday Inn Express Horse Cave, an IHG Hotel. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our plentiful amenities and delicious breakfast. The pleasure was all ours, and we hope you'll choose us again in the future.Warm Regards,General Manager

4/10 Poor

Joe

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Multiple issues with building. No water when we checked in. Pool was 68°. That was very disappointing. Got ice and found a big in it. Honestly Not sure if bug was from ice or in the ice tray but either way was gross. Only positive was breakfast was good. Staff was very nice.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Joe,Thank you for choosing to stay with us during your recent trip. While we're glad our friendly team and delicious breakfast were some of the highlights of your visit, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any inconvenience you experienced upon check-in and for any concern you had with our ice machine. We can assure you that what you described is not typical of a trip to our property. Nevertheless, we take your comments very seriously and will be sure to investigate this further. We appreciate your feedback and wish you safe travels ahead.Warm Regards,General Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
Clean was not good. I attached picture. Former user's inner wear was there in rest room.
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Thank you for leaving us a review. We are shocked to read that we were unable to meet your expectations. Please know that our team works hard to uphold the highest standards, and this is not typical of a stay with us. For that reason, we will be sure to share your feedback with our team to make sure this does not happen again. We hope that you will consider giving us another opportunity to show you a much better experience. Warm Regards,General Manager

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable room, very nice pool
Stayed 2 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Thank you for your wonderful review and for highlighting friendly staff and comfortable room. We are proud of our team's dedication and passion for hospitality, and it's gratifying to know that it significantly enhanced your experience. Your kind words will be shared with our team, and we look forward to welcoming you back to Holiday Inn Express Horse Cave, an IHG Hotel, and continuing to provide excellent service.

6/10 Okay

Luther

Travelled with family
Disliked: Amenities, property conditions & facilities
We booked in advance a hotel with a pool for our boys to swim and when we got there it had a sign on the door saying it was closed. Nothing was posted online or in Expedia about that. Wouldn’t have stayed their otherwise.
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Luther,While we thank you for being our guest and sharing your feedback, we are sorry for the disappointment due to the pool being closed. Unfortunately, some situations require us to close the pool without advanced notice. We do all we can to ensure our accommodations and amenities are in top-notch condition and ready for our guests when they arrive and we apologize for letting you down on this occasion. We hope to have another opportunity to welcome you back and impress you further.Warm Regards,General Manager

4/10 Poor

Matt

Pool was closed, and hot tub filled with concrete. We went there just to take kids swimming
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Matt,We're grateful to have had the opportunity to host your family. Please accept our apologies that our pool was closed during your stay, and we understand your disappointment. We hope you will consider visiting us again in the future for an even better experience. Warm Regards,General Manager

10/10 Excellent

Betty

Stayed 1 night in Jan 2024
Response from General Manager on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards,General Manager