4/10 Médiocre
Job, Socorro
Voyage en famille
7 sept. 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room where I stayed was OK. I didn't like that the lavatory is outside the bathroom area. I also felt like the lady at the reception was annoyed because I had questions. I tried smiling and talking to her but her demeanor never changed and had an annoyed face the whole time, only with me. She did provide excellent customer service to another person that was checking in before me and up to this day, I still wonder what was it that I did wrong. It was my first time in Houston and didn't know some of the rules of the hotel. She told me that I should've read the small letters at the bottom of my receipt so that I can know the rules. I was also told to move my truck away from the front parking area because I was not allowed to park there. The gate in the right side wasn't working, and the one on the left was partially working, almost scrapped my truck getting out of there. The ice maker machine wasn't working either. On the first day I arrived, I noticed the restroom by the lobby was covered in vomit. When I was checking out, I made a quick stop at the same restroom and it was still covered in vomit, I didn't get to see it clean. I stayed in this hotel for 2 days and 2 nights. Even though the hotel met my needs, due to hygiene concerns, I am never going back to this place again. One star for cleanliness is way too many.
Job
Séjour de 2 nuits en août 2025