6/10 Satisfaisant
Maria O.
24 juil. 2025
Les points faibles : Propreté
The location of the condo within the complex was convenient, especially with the pool area directly in front of the unit. However, the overall experience did not meet our expectations.The furniture was noticeably worn, and the unit was not as clean as we had hoped. The kitchen cabinets were chipped, and the stove had visible corrosion in the bottom drawer. One of the most frustrating issues was that the second bathroom shower was unusable due to a clog. Additionally, the electrical outlets were outdated and couldn’t support modern chargers — when we requested an extension cord or solution, we were told to wait until the next day, but we were checking out by 10 a.m., so that didn’t help.Prior to booking, we reached out to ask about the possibility of an early check-in due to a medical need requiring room-temperature storage for medication. We were advised to call a few hours ahead of time to see if early access was possible. Unfortunately, when we did, the response was a firm no without any flexibility or support.While the pool area was a highlight, the condition of the unit and lack of timely assistance made the stay less enjoyable than expected. With updates to the unit and better responsiveness to guest needs, this property could offer a much better experience.
Maria O.
Séjour de 1 nuit en juillet 2025
