6/10 – Okay
Celia
27. Mai 2024
Verbesserungswürdig: Personal & Service und Ausstattung
Easy to book through Expedia and the price was great (less than $100). Arrived at 6:30pm. No one at reception desk. Numbers provided to call/ text for assistance. Texted number and got no response. Went to adjoining restaurant and had the server check me in. She was pleasant enough but couldn’t answer when breakfast would be. Breakfast was supposed to be included. Room was very basic. Broken screen door onto small deck. Deck and chairs were dirty. Washroom floor was not clean. Barely any soap in soap dispenser. No in-room coffee/ tea.
Bed was comfortable, TV worked well.
Wifi didn’t work for the first 2 hours I was there.
I went down at 730am for breakfast. No one in sight. One bagel available. Some bread. Milk, creamers and tea bags out on counter but no Keurig cups or kettle.
I didn’t like that travellers check-in information was right on the desk for anyone to see.
This place used to be quite nice to stay at but had really gone downhill. They really need to focus on having someone available for questions. And at the very least be far more responsive to travellers questions. It is listed as a luxury lodge but that is so far from the case. Port Sydney is a lovely town and deserves a much better place for travellers to stay.
Celia
Aufenthalt von 1 Nacht im Mai 2024