Dear Wintley, We are very sorry that you experienced issues with temperature control and that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Jordan Francisco, GM

Dear Thomas, We appreciate you choosing to stay with us while supporting your friends and it is wonderful that our location was perfect for your trip. We hope to have the opportunity to welcome you again. Best, Jordan Francisco, GM

Dear Stanley, We're so glad to hear that you enjoyed your visit. Your support means a lot to us! Best, Jordan Francisco, GM

Dear Thomas, It's great to hear that you enjoyed your stay and found our location convenient. Thanks for choosing to stay with us and for providing feedback. We hope to welcome you back soon! Best, Jordan Francisco, GM

Dear Canute, We are thrilled that we provided you with a comfortable stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Jordan Francisco, GM

Dear Cheryl, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Jordan Francisco, GM

Dear William, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. I have noted your feedback regarding the toilet seat. Please revisit soon. Best, Jordan Francisco, GM

Dear Amanda, Thank you for sharing this review. We appreciate your feedback regarding our breakfast and bar hours, and we welcome you to visit us again anytime! Best, Jordan Francisco, GM

Dear Joyce, We are thrilled to hear that we provided you with a great staycation. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Jason Peters, GM

Dear Joyce, Providing clean accommodations and friendly service are the essential objectives of our staff. We are delighted to hear that our team was successful in meeting your expectations. Your feedback is highly valued by us, and we appreciate you choosing our hotel. We hope to see you again soon. Best, Jason Peters, GM

Dear Kenneth, Thank you for being our guest and for leaving such a positive review! We appreciate your patronage and are glad to hear that you enjoyed your time with us. We hope to see you again soon. Best, Jason Peters, GM

Dear Ashley, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jason Peters, GM

Dear Whitney, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip! Best, Jason Peters, GM

Dear Zandra, While I am pleased to hear that you found your room to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Jason Peters, GM

Dear Eric, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that our breakfast did not impress. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Jason Peters, GM

Thank you so much for staying with us. We are glad you enjoyed your stay.

We look forward to seeing you again!

Dear Brittanie, I'm glad to hear that your stay was pleasant, even though it wasn't without some flaws. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider returning for a flawless experience next time. Best, Jason Peters, GM

We look forward to seeing you again soon!

Dear Steven, Thank you for informing us that you had a wonderful experience during your visit. We value your business and appreciate your patronage. Best, Jason Peters, GM

I am sorry that this wasn't available during your stay. Unfortunately, there was a delay in its completion. I hope that you will stay with us in the future so we have the opportunity to make this right for you.

We hope to see you again in the future.

Dear Donna, Thank you for sharing your feedback on your recent stay. I am very sorry for the inconveniences you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. As our valued guest, I hope you will return and see our highly anticipated results! Sincerely,Jason PetersGeneral Manager

Dear Abdulqader, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Jason Peters GM

Dear Michael, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Jason Peters GM

Dear Nicholas, It is wonderful to hear that staying at our hotel exceeded your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Jason Peters GM

Dear Breezy, I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I hope you will consider coming back. Sincerely, Jason Peters GM

Dear patrina, Thank you for your time in sharing your kind review and please visit us again. Best, Jason Peters GM

Thank you for choosing to stay with us!!

Dear Tammy, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Jason Peters GM

Dear Daniele, That is great to hear! Thank you very much for your kind review and, most importantly, for choosing us as your host. We were delighted to have you and would love to have you back in the near future. Safe travels! Best, Jason Peters GM

Dear Belinda, We are delighted to receive your positive review about Gem, our associate. We will make sure to share your kind words with her and the rest of the team. We look forward to welcoming you back soon. Best, Jason Peters GM

Dear Sarah Ann, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; we work hard to provide a pleasant experience. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. We look forward to a return visit. Best, Jason Peters GM

Dear Veronica, Thank you for continuing to choose us and for sharing your recent experience with us. We apologize for any inconvenience caused by our failure to communicate the renovations during the booking process and for not being readily available when you were checking out. We have thoroughly investigated your billing concern, but unfortunately, we couldn't find any discrepancies. However, we are always at your disposal to discuss your charges if you wish to do so by contacting us directly. We value you as our guest and hope to welcome you again for the stay and service you have come to expect from our property.Sincerely,Jason PetersGeneral Manager

Dear John, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jason Peters General Manager

Dear austin, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Jason Peters General Manager

Dear Keith,Thank you for sharing your feedback. I'm sorry to hear that you experienced frustration due to our construction. Please accept our apologies during this time of renovation. We appreciate your patience as we update and improve our hotel. As our valuable guest, we hope you will visit us again and witness the highly anticipated results of our renovation work.Sincerely,Jason PetersGeneral Manager

Dear Shontel,We strive to maintain transparency with respect to our fees, and we apologize for any instance where we may have fallen short in this regard. Your feedback is greatly appreciated as it allows us to improve our communication channels and ensure our customers are better informed. We hope to have the opportunity to host you again in the future and provide a more enjoyable experience.Sincerely,Jason PetersGeneral Manager

Dear Janata,We always strive to be transparent about our fees, and I'm sorry that we failed in this regard. I also apologize for the condition of your linens. While some stains may persist even after laundering, we should have detected them during our quality control process. Please accept my sincere apologies for our lack of attention to detail. We appreciate your feedback and hope to welcome you again soon.Sincerely,Jason PetersGeneral Manager

I am sorry to hear that your stay did not meet your expectations. We are currently renovating our rooms and we hope that you will give us another chance in the future.

Dear Amelia Duran,It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again.Best,Jason PetersGeneral Manager

Dear Barbara,Thank you for taking the time to review our hotel. We are delighted that you enjoyed our updated rooms. We appreciate your business and hope to welcome you back soon.Best,Jason PetersGeneral Manager

Dear Peter,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback, and we’re very sorry for the issues you experienced. We are known for providing a comfortable stay and exceptional service, so I regret that we missed the mark. We hope you will consider a return visit in the future. We'd love another opportunity to provide you with the same remarkable experience our guests have come to expect from us.Sincerely,Jason PetersGeneral Manager

Dear Niki,Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed every aspect of your stay at our Embassy Suites. Thank you for sharing this kind review, and please come back to see us anytime we can be of service.Best,Jason PetersGeneral Manager

Dear STEPHANIE,Thank you for taking the time to review our hotel. Guest satisfaction is our utmost priority; we regret we let you down. We value your business and hope to have the chance to provide an improved experience during your next visit.Sincerely,Jason PetersGeneral Manager

I am sorry that your stay with us was not up to standard. I would like to know what happened so we can correct it in the future, if you have the time.

Dear Majestl,We are so glad you had an incredible stay with us! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area.Best,Jason PetersGeneral Manager