Dear Denise, we're delighted to hear that we were able to accommodate your request for a first-floor room close to the entry and that you found the room clean and free of odors. Providing a comfortable and pleasant stay is our top priority, and we're thrilled that you enjoyed the comfort of our pillows and bedding. Your satisfaction is important to us, and we appreciate your positive feedback. Should you require anything else during your stay, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable experience in the future.Warm regards,Guest Experience Team

Dear Kushal, we're delighted to hear that you found our property very neat and clean and that you appreciated the efforts of our staff. Providing a welcoming and comfortable environment for our guests is always our top priority. We're also pleased that you enjoyed our complimentary breakfast offerings. Your satisfaction is important to us, and we're grateful for your positive feedback. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We look forward to welcoming you back during your next visit!Warm regards,Guest Experience Team

Dear Cheri, thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our property to be adequate for your needs and that you found it to be good value for the cost. Your satisfaction is important to us, and we appreciate your support. If there's anything specific you think we could improve upon to enhance your experience in the future, please feel free to let us know. We hope to have the opportunity to welcome you back again soon for another pleasant stay.Warm regards,Guest Experience Team

Dear Greg, we sincerely apologize for any inconvenience you experienced during your stay, particularly with the reported bed bug issue. Your feedback is taken seriously, and we have initiated an immediate investigation and professional pest control service to handle and eliminate any potential concerns. We understand the importance of a clean and comfortable environment for our guests, and we are committed to taking the necessary steps to ensure this doesn't happen again. Please allow us another opportunity to provide you with the exceptional experience you deserve on your next visit.Warm regards,Guest Experience Team

Dear Daniel, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our exceptional check-in service. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Quality Inn & Suites with the finest of our facilities and services!Warm regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Shannon, thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any discomfort you experienced in our back parking lot. Your safety and comfort are of the utmost importance to us, and we regret that we fell short in this aspect. We will handle the lighting in that area promptly to ensure a more secure environment. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.Warm regards,Guest Experience Team

Dear Rolando, thank you for choosing to stay with us and for taking the time to share your positive experience. We're thrilled to hear that you found our rooms nice and that our staff, especially the young lady who checked you in, provided pleasant service. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay.Warm regards,Guest Experience Team

Dear Tonya, we sincerely apologize for the inconveniences you encountered during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of meeting your expectations. Rest assured, we take your concerns seriously, and we will handle the issues you highlighted with our team to ensure improvements are made. We appreciate your patience and understanding. If your travels bring you back to the area, we would welcome the opportunity to provide you with a better experience.Warm regards,Guest Experience Team

Dear Marques, we appreciate your honest feedback and rating. Please know that we take all guest feedback seriously and will strive to make necessary improvements. We hope to have you back with us for an improved experience. Warm regards,Guest Experience Team

Dear Oleg, we sincerely apologize for the negative experience you had during your stay, especially regarding the staff's behavior and the overall cleanliness and condition of the property. Providing excellent customer service and a welcoming environment are our top priorities, and it's disheartening to hear that we fell short of your expectations. We take your feedback seriously and will handle the issues you've raised with our team. We will make every effort to improve our service and ensure that future guests do not encounter similar problems. If you would be willing to provide more details about your experience, it would greatly assist us in investigating and taking corrective actions. Please feel free to share any specific incidents or concerns you may have encountered during your stay. We genuinely appreciate your feedback, as it helps us identify areas for improvement. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future. If you have any further comments or if there's anything else you'd like to share, please don't hesitate to reach out.Warm regards,Guest Experience Team

Dear Leslie, thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that our hotel's proximity and convenience met your expectations. It's always our goal to provide a clean and friendly environment for our guests. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another positive experience. Safe travels!Warm regards,Guest Experience Team

Dear guest, thank you for taking the time to share your positive feedback. We're thrilled to hear that our staff was friendly and helpful during your stay, and we appreciate your kind words about the overall service. Our team is dedicated to ensuring our guests have a pleasant experience, and it's rewarding to know we met your expectations. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to share. We value your input and strive to make each guest's stay exceptional. We look forward to welcoming you back for another excellent experience in the future.Warm regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Robert, thank you for taking the time to share your feedback. We appreciate your positive comments about the breakfast. However, we sincerely apologize for any cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we regret falling short of your expectations. Rest assured, your concerns will be handled with our housekeeping team to ensure improvements are made. We take your feedback seriously and will work diligently to enhance the overall cleanliness of our facilities. We value your patronage, and if your travels bring you back to the area, we would welcome the opportunity to provide you with a more enjoyable and satisfying stay.Warm regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Brian, we're glad to hear that you had a good overall stay! Your feedback about the breakfast timing is valuable, and we appreciate you bringing it to our attention. We'll certainly consider this as we aim to enhance our guest experience. If there's anything else you'd like to share or if there are specific aspects of your stay that you particularly enjoyed or think could be improved, please feel free to let us know. We're here to ensure our guests have a comfortable and enjoyable experience. Thank you for choosing our hotel, and we hope to welcome you back in the future! Safe travels!Warm regards,Guest Experience Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Daniel, we're glad to hear that your overnight stay was comfortable and pleasant! Providing clean, comfortable rooms and helpful service is what we aim for, and we're delighted that you found our staff to be kind and accommodating. Thank you for choosing to stay with us. Should you need accommodations in the future or have any special requests, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay.Warm regards,Guest Experience Team

Dear Jackie, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Guest Experience Team

Dear guest, thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear that your experience fell short of your expectations. We appreciate your input, as it helps us identify areas in need of improvement. We apologize for any inconvenience you experienced due to the lack of elevators, and we'll do our best to make that information clearer for future guests. In regards to the cleanliness and condition of the room, we take your comments seriously and will ensure that the necessary steps are taken to handle the issues you've mentioned. This is not the level of service we strive to provide. Your feedback about the limited breakfast options will be shared with our team for future consideration and improvement. We do appreciate the positive note about having ample space and two bathrooms in the suite. We will continue to work on providing a better overall experience for our guests. Thank you for your feedback, and we hope you'll consider giving us another chance in the future.Warm regards,Guest Experience Team

Dear Stephanie, thank you for choosing to stay at our hotel, we're delighted to hear that your room was very clean and that our check-in staff provided a pleasant experience. Clean and welcoming accommodations are a top priority for us, and it's great to know that we met your expectations. If you ever plan to visit our area again, please don't hesitate to reach out. We'd love to welcome you back for another enjoyable stay.Warm regards,Guest Experience Team

Dear Arbutus, we appreciate your feedback about the beds. We understand that mattress firmness can be a personal preference, and we apologize if they were too hard for your comfort. Please know that guest comfort is important to us, and we will take your comments into consideration as we strive to provide the best possible experience for our guests. If you decide to stay with us again in the future, please let us know your preferences, and we will do our best to accommodate your needs. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,Guest Experience Team

Dear Jim, we're truly sorry to hear about the cleanliness issues you encountered during your stay. This is not the level of service we aim to provide, and we understand how disappointing this must have been for you. Please accept our sincerest apologies for the condition of your room. We take your feedback seriously, and we assure you that we will handle these concerns promptly to ensure a more comfortable and pleasant experience for our future guests. Cleanliness is of utmost importance to us, and we will work diligently to prevent such issues from happening in the future. Your feedback is invaluable to us, and we hope you might consider giving us another opportunity in the future to provide you with a more satisfactory experience. Thank you for staying with us, and we appreciate your feedback.Warm regards,Guest Experience Team

Dear Paula, we're sorry to hear about the issues you encountered during your stay. It's important to us that our guests have a comfortable and hassle-free experience, and we apologize for the inconvenience with the toilet. Your feedback is valuable, and we will handle the maintenance issues promptly to ensure they are resolved. We hope you'll consider staying with us again in the future, and we'll work hard to make your next stay a better one.Warm regards,Guest Experience Team

Dear Mark, we're truly sorry to hear about your negative experience during your stay at our hotel. Your feedback is important, and we apologize for the issues you encountered, including the outdated condition, lack of an elevator, A/C problems, and the unpleasant smell and cleanliness issues in the initial room. This is certainly not the level of service and comfort we strive to provide to our guests. Please know that we take your comments seriously, and we will investigate these matters thoroughly to ensure they do not happen in the future. We understand your frustration and hope you might consider giving us another chance in the future to provide you with a much more satisfactory stay. If you do decide to stay with us again, please don't hesitate to reach out if you have any specific requests or concerns. Your comfort and satisfaction are important to us.Warm regards,Guest Experience Team

Dear Lisa, we're delighted to hear that you found our location quiet and peaceful. Providing a tranquil environment for our guests is important to us, and we're pleased to know that you had a peaceful experience during your stay. If there's anything specific you'd like to see or experience during your next visit, please don't hesitate to let us know. Your feedback helps us improve our services.Warm regards,Guest Experience Team

Dear Christina, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Warm regards,Guest Experience Team

Dear Gregory, we're truly sorry to hear about the multiple issues you encountered during your stay. Your feedback is essential to us, and we take your comments seriously. We apologize for the cleanliness, service, and amenities falling below your expectations. Providing a comfortable and pleasant experience for our guests is our top priority, and we'll be handling these concerns to ensure improvements are made. Your feedback about the dark hallways, lack of cleaning or linen service, and the quality of breakfast are also noted, and we'll assess these areas to make necessary changes. We appreciate your honesty, and we hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future. Your input helps us serve you better, and we value your business.Warm regards,Guest Experience Team

Dear Laura,Thank you for your feedback. We appreciate your suggestion for a full breakfast option, and we'll certainly consider expanding our breakfast offerings. We're also sorry to hear about the squeaky mattress/bed. We'll investigate and take necessary measures to ensure a more peaceful night's sleep for our guests. Your comfort is important to us, and we hope to provide an improved experience during your next visit. Warm regards,Guest Experience Team

Hi Jacki,We greatly appreciate your kind words about our exceptional employees and the cleanliness of our rooms. It's wonderful to hear that you enjoyed the breakfast choices as well. Your feedback regarding the pool is duly noted, and we'll certainly consider improvements. We're committed to providing you with the best experience possible, and your input helps us make that happen. We look forward to welcoming you back for an even better stay in the future! Warm regards,Guest Experience Team

Dear Melissa, thank you for sharing your experience with us! We're glad to hear that our hotel's location met your needs for proximity to IUP. It's great that you found the hotel to be clean and affordable, which are important factors in ensuring a comfortable stay. We're thrilled to know that the front desk staff's friendliness and ease of check-in contributed positively to your experience. We're also glad you enjoyed the live music at Levity Brewery, just a short distance away. If you're ever back in the area, we'd be happy to welcome you again and provide you with another comfortable and enjoyable stay. Your comfort and satisfaction are important to us, and we're here to make sure you have a wonderful time. Safe travels until then, and we hope to see you in the future!Warm regards,Guest Experience Team

Dear Bradley, we apologize for the series of unfortunate events you experienced during your stay. It's clear that your experience fell far short of our usual standards, and we're truly sorry for the inconveniences and discomfort you faced. The issues you mentioned, including the hole in the window, the malfunctioning AC unit, the leaking ceiling, and the power outage, are all unacceptable situations that should not have occurred. We deeply regret that we were not able to provide you with a comfortable and stress-free stay. We take your feedback seriously and will use it to identify areas where improvements are needed to prevent such incidents from happening in the future. Our guests' comfort and satisfaction are our top priorities, and we're disappointed to have let you down. If you would be open to it, we would appreciate the opportunity to make it right. Please reach out to us so we can address your concerns and find a way to compensate for your less-than-satisfactory experience. Once again, we apologize for the inconveniences and thank you for bringing these issues to our attention. Your feedback helps us to continuously improve our services.Warm regards,Guest Experience Team

Dear William, We appreciate your feedback about the cleanliness of the hotel, including the main entrance doors. Your input is valuable to us as we strive to maintain a pleasant and comfortable environment for all our guests. We will take your comments into consideration for future improvements. Thank you for bringing this to our attention. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Guest Experience Team

Dear Brenda, thank you for sharing your feedback with us. We appreciate your insights and apologize for any inconvenience you experienced during your stay. We understand your concerns about the outdated facilities and the lingering smell of cigarette smoke. We are continuously working on improving our property and your comments will help us identify areas that need attention. We're glad to hear that you found your room clean and appreciated the laminate flooring. Your comments about the housekeeping service have been noted, and we will address these issues with our team to ensure a better experience for our guests. We value your feedback and hope to have the opportunity to welcome you back in the future with improvements in place.Warm regards,Guest Experience Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Shawn, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

Dear Michael, we apologize for the negative experience you had during your stay. It is disheartening to hear that the cleanliness, condition of the property, and functionality of amenities did not meet your expectations. We take these concerns seriously and will address them with our team to ensure improvements are made. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in your case. We appreciate your feedback and will use it to enhance the quality of our services.Warm regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Judy, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team

Dear Anne, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Guest Experience Team

Dear Jenna, thank you so much for your valuable feedback. We feel sad to hear about your experience with us was not up to the mark and we sincerely apologize for falling short of your expectations and failing to provide you with a better experience. We always strive to serve our guests to the best of our abilities. However, we seemed to have failed in that particular endeavor. We promise to inquire about your claims and take appropriate measures to avoid such instances going forward. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Warm regards,Guest Experience Team

Dear Karen, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Warm regards,Guest Experience Team

Dear Robert, thank you so much for your valuable feedback. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue. We will look into this matter and take appropriate steps to ensure this doesn't reoccur. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Guest Experience Team

Dear Terri, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Warm regards,Guest Experience Team

Dear Norman, thank you so much for your valuable feedback. While we are happy with your decision to stay with us, we feel disappointed for failing to blow it out of the park for you. We sincerely apologize for failing to provide you with breakfast as per your expectations. We always strive to provide our guests with a quality breakfast. However, we seem to have failed in this endeavor. We promise to inquire about your claims and take appropriate measures to avoid such instances going forward. We have always emphasized providing the best possible experience for our valued guests such as you, yet we apologize for missing the mark here. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Warm regards,Guest Experience Team

Dear Adria, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Warm regards,Guest Experience Team