Let Me start with the positives:
Location!!
Kitchen fairly well stocked
Beautifully decorated
No Cockroaches!!
Unfortunately, the negative outweighed these positives by a lot. First off- after phone calls- email- and requests to Hear from a manager, we NEVER got a return message. One thing we called about got somewhat fixed, but if this was school, I would give it a solid C-. That’s it. Horrible service from the managing companyThe list of things wrong or broken is below- it’s not exhaustive, but it’s all I care to break down. The fact that our vacation in what should have been a stress-free house had to be overshadowed by these things without being resolved is beyond disappointing.
So here we go:
When we got there the garage cans were so raunchy smelling. They had leaked all over the gross concrete in the garage and one was without a lid and appeared to have a combination of fish and baby diapers in it. It seemed like it had to be a joke and maybe we were on a candid camera show? Nope. The smell every time we got into or out of our house ( we had to pass that area) was beyond repulsive. While we are starting from the basement level on complaints, the door to the beach wouldn’t close or lock so it was wide open to the world and was a safety concern for us and our vehicles. Oh On that “front, the front door which had the code to get in never closed all the way so our house was always wide open and didn’t lock. It looked like someone tried to fix that- and the random sliding doors that wouldn’t open or close without a Herculean effort, but that fix was more like a D-
The cleanliness... There was hair in some of the bathroom corners and the hallway vent outside the kitchen hadn’t been dusted or cleaned since 2018. Some of the tvs wouldn’t work- the first floor shower door was completely off the hinges And a hazard- along with the door to that bathroom unable to be locked. The dryer took about 3 hours to dry clothing- the upstairs beautiful deck off the master had a wasps nest in the corner that made it hard to sit outside.This could have been a Wonderful house and experience, but the management of it prevented that.
So- to summarize- no help when we requested it in 3 different forms- cleanliness nowhere near where it should have been and that’s being kind- and overall we love IOP but would never recommend a house managed by beachside vacations. Don’t waste your money on this one!