Extérieur

Avis sur Town Lodge Waterfall, Midrand

2 out of 5
Town Lodge Waterfall, Midrand
Montrose Road Off Bekker Rd Waterfall Pa, Midrand, Gauteng

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 52 avis sur 88." "
Note des voyageurs de 8 (Bien), d’après 26 avis sur 88." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 88." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 88." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 88." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Taitos

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The service and rooms are Excellent
Séjour de 1 nuit en février 2024
Réponse de Eugene le 29 févr. 2024
Dear TaitosThank you for the sterling review and will be shared with the entire team.Kind regardsEugene

8/10 Bien

Prelene

Séjour de 2 nuits en février 2024
Réponse de Eugene le 29 févr. 2024
Dear PreleneThank you for the sterling review and will be shared with the entire team.Kind regardsEugene

10/10 Excellent

Piasha

Séjour de 3 nuits en février 2024
Réponse de Eugene le 24 févr. 2024
Dear PiasheThank you for the sterling review and will be shared with the entire team.Kind regardsEugene

10/10 Excellent

Kembo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely Property. Highly recommended
Séjour de 1 nuit en janvier 2024
Réponse de Eugene le 31 janv. 2024
Dear KemboThank you for the sterling review, it will be shared with the entire team.Kind regardsEugene

10/10 Excellent

Nkosinathi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Eugene le 31 janv. 2024
Dear NkosinathiThank you for the sterling review, it will be shared with the entire team.Kind regardsEugene

10/10 Excellent

Elvis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Eugene le 22 janv. 2024
Dear ElvisThank you for the kind review and the rating will be shared with the entire team.Kind regardsEugene

10/10 Excellent

Peloyame

Séjour de 1 nuit en janvier 2024
Réponse de Eugene le 24 févr. 2024
Dear PeloyameThank you for the sterling review and will be shared with the entire team.Kind regardsEugene

8/10 Bien

Audrey

Séjour de 1 nuit en décembre 2023
Réponse de Eugene le 22 janv. 2024
Dear AudreyThank you for the kind review and the rating will be shared with the entire team.Kind regardsEugene

4/10 Médiocre

Mario

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
the stay was average but when i cut my stay short by 1 day a refund was out of the question. possibly because they were low on numbers this disappointed me immensely as next time book less days then add on if they are not full
Séjour de 3 nuits en décembre 2023
Réponse de Eugene le 22 janv. 2024
Dear MarioThank you for your feedback, it is highly appreciated. We are sorry that you had to cut your stay short by one day. Kindly note the OTA guarantees all reservations and bills us for commission for every night whether you stay or not. Best in future to book directly with us via our Website or directly which allows us to be far more flexible. I trust this finds you well?Kind regardsEugene

10/10 Excellent

Olaolu

Séjour de 1 nuit en décembre 2023
Réponse de Eugene le 22 janv. 2024
Dear Olaolu Thank you for the kind review and the rating will be shared with the entire team.Kind regardsEugene

10/10 Excellent

Jacqueline

Séjour de 1 nuit en novembre 2023
Réponse de Eugene le 22 janv. 2024
Dear Jacqueline Thank you for the kind review and the rating will be shared with the entire team.Kind regardsEugene

10/10 Excellent

Jantjie

Séjour de 1 nuit en novembre 2023
Réponse de Eugene le 22 janv. 2024
Dear Jantjie Thank you for the kind review and the rating will be shared with the entire team.Kind regardsEugene

10/10 Excellent

Nicolas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, quite and practical place near the Mall of Africa. Very welcoming and kind staff members. 5 stars all the way and a special star for Natalie.
Séjour de 4 nuits en novembre 2023
Réponse de Eugene le 20 nov. 2023
Dear NicolasThank you so much for the kind reviews and Natalie will be awarded with some WOW rewards points for her service. I see you extended again and hope you will enjoy the rest of your stay with us. Kind regards Eugene

10/10 Excellent

Nicolas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I found the room quite small but overall the facility, the service and the hosts were perfect.
Séjour de 2 nuits en novembre 2023
Réponse de Eugene le 28 nov. 2023
Dear Nicolas, thank you for the great review. Kind regards Eugene

10/10 Excellent

Gasant

Séjour de 1 nuit en octobre 2023
Réponse de Eugene le 18 oct. 2023
Dear Gasant, thank you for the positive feedback, this will be shared with all the staff.Kind regardsEugene

8/10 Bien

Geerish

Séjour de 2 nuits en octobre 2023
Réponse de Eugene le 18 oct. 2023
Dear Geerish, thank you for the positive feedback, this will be shared with all the staff.Kind regardsEugene

8/10 Bien

Tania

Séjour de 1 nuit en septembre 2023
Réponse de Eugene le 30 sept. 2023
Dear Tania, thank you for the positive review. We appreciate the feedback. Kind regards Eugene

10/10 Excellent

Pierre

Séjour de 1 nuit en juillet 2023
Réponse de Eugene le 23 juil. 2023
Dear PierreThank you for the sterling review, we appreciate the rating.Kind regardsEugene

2/10 Horrible

Donald

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
We were so disappointed
Our car got stollen at Town Lodge Waterfall, Midrand around 7:00 in the morning. Nothing to add.
Séjour de 1 nuit en juin 2023
Réponse de Eugene le 3 juil. 2023
Dear Donald, we are truly sorry for the inconvenienced this have caused during your stay. This is so unfortunate and no one could have predicted that this would have happened and from our review, security could not have stopped your car from leaving unless he jumped in front of it but would not have secured your vehicle that way. Once again, we regret this incident occurred at the hotel. Apart from the car being stolen, I trust you had a pleasant experience from friendly staff, clean and well maintained bedroom and enjoyed our complimentary breakfast we offered? Kind regards Eugene

8/10 Bien

Kyle

Séjour de 3 nuits en juin 2023
Réponse de Eugene le 1 juil. 2023
Good evening Kyle. Thank you for the sterling review. We appreciate your feedback. Kind regards Eugene

8/10 Bien

Mzwandile

Séjour de 4 nuits en juin 2023
Réponse de Eugene le 3 juil. 2023
Dear Mzwandile, thank you for the pleasing review. We look forward to welcoming you back in the near future. Kind regards, Eugene

10/10 Excellent

Liesel

Séjour de 1 nuit en juin 2023
Réponse de Eugene le 14 juin 2023
Dear Liesel. Thank you for the sterling review. Appreciate your comments. Kind regards Eugene

8/10 Bien

Bashiru

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location.
Séjour de 5 nuits en juin 2023
Réponse de Eugene le 14 juin 2023
Dear guest. Thank you for the time to review us. Please give us more insight as to where we did not deliver on receiving a positive feedback. Kind regards Eugene

10/10 Excellent

MR

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Séjour de 1 nuit en mars 2023
Réponse de Eugene le 4 avr. 2023
Thank you for the great review and will be shared with the rest of the team. Kind regards Eugene

10/10 Excellent

Heino

Séjour de 2 nuits en mars 2023
Réponse de Eugene le 11 mars 2023
Dear Heino. Thanks so much for the sterling review. Kind regards Eugene

6/10 Satisfaisant

thibault

Séjour de 1 nuit en février 2023
Réponse de Eugene Kotze le 25 mars 2023
Dear ThibaultThank you for your feedback.Kind regardsEugene

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
Great experience, quiet and conducive place
Séjour de 3 nuits en novembre 2022
Réponse de Eugene le 4 déc. 2022
Dear Gary. Thanks for the sterling review. Appreciate the feedback. Kind regards Eugene

10/10 Excellent

VC

Séjour de 1 nuit en novembre 2022
Réponse de Eugene Kotze le 18 nov. 2022
Thank you so much for the sterling review, we appreciate the feedback and looking forward to be of service to you again in the near future.

10/10 Excellent

Ranny

Séjour de 1 nuit en novembre 2022
Réponse de Eugene le 14 nov. 2022
Dear Ranny, thank you for the sterling review we appreciate the feedback. Kind regards Eugene

2/10 Horrible

Mahesh

Séjour de 1 nuit en septembre 2022
Réponse de Eugene le 27 sept. 2022
Dear sirPlease confirm the reasons you scored us a 2 out of 10? Just spoke to Mr Pillay Shaylen and he confirmed all was in order? We would like to have more more details. Kind regards

10/10 Excellent

Cikizwa Gloria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a good stay, the staff was super friendly and I had a really nice stay.
Séjour de 2 nuits en août 2022
Réponse de Eugene Kotze le 31 août 2022
Hi Gloria, thank you for the wonderful comments and looking forward to welcome you back again and hopefully soon.

10/10 Excellent

Betsie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and friendly staff
Séjour de 1 nuit en juillet 2022
Réponse de Eugene le 10 août 2022
Thanks for the positive review. We appreciate the response and recent stay with us.

8/10 Bien

Balene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Eugene Kotze le 14 juin 2022
Dear guest, thank you for your wonderful rating, it is much appreciated. Kind regards Eugene Kotze

10/10 Excellent

Ranny

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Eugene le 7 juin 2022
Dear valued guest Thank you very much for the kind review and score. We appreciate the feedback and look forward to welcoming you back soon again. Kind regards Eugene Kotzé

4/10 Médiocre

HeeKin

Voyage d’affaires
Les points forts : Personnel et service
noisy Room was located at the side of the road and the window glasses are just single layer. in the night you can hear the vehicles.
Séjour de 10 nuits en mai 2022
Réponse de Eugene Kotze le 13 juin 2022
Dear Guest Thank you for your feedback on the window glass and your comments will be taken into consideration for future planning and correcting. For any future bookings, please feel free request for quieter rooms as our pool/garden facing rooms are at no extra cost. Kind regards Eugene

4/10 Médiocre

Phillipa

Séjour de 7 nuits en avril 2022

8/10 Bien

Tshepo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay was pleasant and the place is very tidy
Séjour de 1 nuit en avril 2022
Réponse de Eugene le 5 avr. 2022
Good morning Thank you so much for the pleasant review. We appreciate your support and kind words. Kind regards Eugene

8/10 Bien

Balene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Séjour de 1 nuit en novembre 2021

10/10 Excellent

enoch

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was an amazing expierience
Séjour de 3 nuits en novembre 2021
Réponse de Liz Clarke - GM le 7 nov. 2021
Dear Enoch Thank you so much for your excellent review. We are delighted to know that you enjoyed your stay with us and that it was an amazing experience for you. Hope to see you back soon.

8/10 Bien

Belinda

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2021

10/10 Excellent

Sinikiwe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2021

10/10 Excellent

Gaobidiwe Merriam

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wow what an Excellent Service
Excellent service from the reception. Friendly and very helpful staff , with a warm welcome . The hotel itself is looking very good and it was my 1st stay at the hotel. Room was according to my expectations and very neat. Every thing was available i.e utensils, kettle , towels , aircon, TV etc .Everything in the room was functioning. Breakfast was is the Lord Lord of of great. I will still book again , as my stay safe and I was very comfortable. As for the lady by the name of Grace , wow really she looked and prepared my room greatly. I really enjoyed my stay at the hotel. Keep it up all the staff from reception and everywhere else.
Séjour de 5 nuits en février 2020
Réponse de The CLHG Team le 16 févr. 2020
Dear Gaobidiwe Merriam Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and that our staff, especially Grace, WOW'd you with their great service! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Paula

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de The CLHG Team le 6 févr. 2020
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon. With kind regards

2/10 Horrible

Obusitswe, Botswana

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safety and freedom of movement. Accessibility to the malls
Séjour de 6 nuits en novembre 2019
Réponse de Shelley le 18 nov. 2019
Good morning, thank you for your comments. Please note for future we have a shuttle that runs in the evenings to the mall on a complimentary basis and during the day the shuttle runs at a nominal fee. Safety is a concern to all of us and that is why we have the services available. Kind regards Shelley

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de Shelley le 22 août 2019
Good morning Gary, thank you for the positive rating and we are so happy that you enjoyed your stay and we hope that you spread the word of your experience. Look forward to welcoming you back in the near future - should you need anything for your next stay please make contact with us.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de The CLHG Team le 20 août 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

8/10 Bien

MICHAEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The stay was really nice and comfortable
Séjour de 6 nuits en juillet 2019
Réponse de Shelley le 23 juil. 2019
Thank you so much for the positive comments and very happy that the team delivered on service and that were comfortable during your stay.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2019
Réponse de The CLHG Team le 13 juin 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
best service
Séjour de 2 nuits en juin 2019
Réponse de The CLHG Team le 13 juin 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Séjour de 1 nuit en mai 2019
Réponse de Shelley le 4 juin 2019
Thank you so much for the positive review and we value your acknowledgment of our product and my team that has delivered top notch service. We look forward to accommodating again.