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Bewertungen von Red Roof Inn Kalamazoo East - Expo Center

2 out of 5
Red Roof Inn Kalamazoo East - Expo Center
3701 E Cork St, Kalamazoo, MI

Bewertungen

6.4
173 von insgesamt 897 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
238 von insgesamt 897 Gästebewertungen haben eine Bewertung von 8 - Gut" "
189 von insgesamt 897 Gästebewertungen haben eine Bewertung von 6 - Okay" "
114 von insgesamt 897 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
183 von insgesamt 897 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6.2/10

Sauberkeit

7.4/10

Personal & Service

5.8/10

Ausstattung

6.2/10

Zustand der Unterkunft

6.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Christoph

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Das Zimmer ist sauber und nett eingerichtet. Leider fehlen: ein Föhn, eine Handbrause an der Badewanne, ein Handtuchhalter am Waschbecken. Ein Kühlschrank wäre wünschenswert.
Aufenthalt von 1 Nacht im September 2023
Antwort von Raj am 9. Okt. 2023
Wir freuen uns über Ihr Lob für unseren Standort und freuen uns über Empfehlungen, die wir ergänzen können. Wir hoffen, dass Sie uns das nächste Mal, wenn Sie wieder in unserer Gegend sind, eine weitere Gelegenheit geben. Ich hoffe, Sie hatten ein sicheres Wochenende!

8/10 – Gut

Martin, Cologne, Germany

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel, perfect for an overnight stay
Check in and check out perfectly, friendly staff,Price for the room was ok
Aufenthalt von 1 Nacht im August 2017

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Einmal und nie wieder!
Zwei Zimmer gesehen, beide haben nach uraltem Schmutz und Dreck gestunken. Der Boden hatte wahrscheinlich noch nie einen Staubsauger gesehen. Unangenehm schmutzig und unerträglicher,beißender Geruch.

6/10 – Okay

Maryellen

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The floor/rug in the room was very dirty. Suggest cleaning at least once a week.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Brittany

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Samantha RediResponse Specialist am 23. Mai 2024
Thank you for your positive rating, Brittany. The staff at the RED ROOF INN KALAMAZOO EAST - EXPO CENTER and I were so glad we earned your 3/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

4/10 – Schlecht

Sierra, Kalamazoo

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Raj am 20. Mai 2024
We are sorry to hear about your unsatisfactory experience. We hope to make improvements and share this with our staff. We hope you give us another opportunity in the future.

2/10 – Ungenügend

May

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
There nasty and rude
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Nishaye RediResponse Specialist am 13. Mai 2024
Hello May, Thank you for taking the time to tell us about your stay at the Red Roof Inn Kalamazoo East - Expo Center. The situation you described regarding your interaction with our front office staff is truly regrettable. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Tabatha

Aufenthalt von 1 Nacht im April 2024
Antwort von Raj am 20. Mai 2024
We are sorry to hear about your unsatisfactory experience. We hope to make improvements and share this with our staff. We hope you give us another opportunity in the future.

10/10 – Hervorragend

Janepher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great front desk staff. Lizzy thank you.
Aufenthalt von 1 Nacht im April 2024
Antwort von Recordo, Rediresponse Specialist am 17. Apr. 2024
Hey Janepher,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Kalamazoo East - Expo Center. It's amazing to se that our staff created an ideal experience, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 – Gut

Stephen, Kalamazoo

Staff was awesome 😎
Aufenthalt von 1 Nacht im April 2024
Antwort von Raj am 9. Apr. 2024
Thank you for your wonderful compliments !!

6/10 – Okay

Bryan

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Toni-Ann RediResponse Specialist am 20. März 2024
Hello Bryan,Thank you for choosing to stay at our Red Roof Inn Kalamazoo East - Expo Center. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 – Gut

Peter M

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Raj am 18. März 2024
We appreciate your rating and glad to hear you enjoyed your stay! Have a safe and amazing weekend!

6/10 – Okay

Amanda

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
It was good for a quick overnight stay.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Oniel Rediresponse Specialist am 3. März 2024
Hi Amanda,Thank you for taking the time to write a review of your stay at the Red Roof Inn Kalamazoo East - Expo Center. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 – Okay

Steve

Verbesserungswürdig: Sauberkeit
It wasn’t the nice hotel nearby that my son and family stayed at but for a retired couple in this economy we will probably stay here next year for the state wrestling tournament.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Olivia RediResponse Specialist am 29. Feb. 2024
Thank you, Steve, for telling us about your stay at the Red Roof Inn Kalamazoo East - Expo Center. Please accept our apologies for any issues you encountered during your recent visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

6/10 – Okay

Niladri

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kerry-Lee RediResponse Specialist am 28. Feb. 2024
Dear Niladri, We at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER appreciates your scoring of 6/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

8/10 – Gut

Verifizierter Reisender

Longer I stay the worse it gets
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Olivia RediResponse Specialist am 18. Feb. 2024
Dear Valued Guest, Thank you for telling us about your stay at the Red Roof Inn Kalamazoo East - Expo Center. The situation you described is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, OliviaRed Roof Management RediResponse Specialist

8/10 – Gut

Mary

Gut: Sauberkeit und Personal & Service
Wi-fi not good
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Samantha Rediresponse Specialist am 14. Feb. 2024
Dear Mary,Thank you for taking the time to write a review of your stay at the Red Roof Inn Kalamazoo East - Expo Center. Myself and the staff value you as our guest and appreciate your 4/5 score following your stay. However, you indicated that the Wi-Fi service was not up to par, which was truly disheartening to hear. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for your review and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 – Okay

Diana

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
no microwave or fridge
Aufenthalt von 2 Nächten im Februar 2024
Antwort von LaTunde RediResponse Specialist am 8. Feb. 2024
Dear Diana,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. At Red Roof we are happy to know that you choose to stay with us. However, as it relates to the amenities that you stated was not available, on your next stay you can make this request when reserving your room or at the front desk upon arrival. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 – Hervorragend

Dejay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Tianna RediResponse Specialist am 4. Feb. 2024
Hello Dejay, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kalamazoo East - Expo Center and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
I wish breakfast had been included. The TV remote did not work and I had to back three times to the front desk before they found one that worked. The glued down mats by the bed were not very clean as my socks were dirtied walking on them. The heater was great...it did a nice job of keeping the room warm when it was so cold outside. Bed was very comfortable.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Tianna RediResponse Specialist am 4. Feb. 2024
Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Kalamazoo East - Expo Center. It's great to read that you were pleased with the comfortability of your bed and the heater. However, you mentioned that the broken television remote and the uncleanliness of the floors hindered your stay. I have shared your feedback with management to ensure that your concerns are addressed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Sharma RediResponse Specialist am 3. Feb. 2024
Hello Mary, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 – Hervorragend

Diana

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everything was fine. Much better experience than Baymont
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Sharma RediResponse Specialist am 30. Jan. 2024
Thank you for taking the time to write about experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. Diana, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about everything was fine at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Diana, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

4/10 – Schlecht

Andrea

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Bummer
Wish it was better
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sharma RediResponse Specialist am 28. Jan. 2024
Thank you for taking a moment to leave a review, Andrea. The staff and I at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER were disappointed to see your 2/5 score following your stay. You indicated that your stay could be better. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

6/10 – Okay

Mark

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Oshane RediResponse Specialist am 20. Jan. 2024
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

8/10 – Gut

Mary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everything good except broken coffee pot in lobby
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Antonio,RediResponse Specialist am 19. Jan. 2024
Dear Mary,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as a broken amenity in the lobby.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management Dear Mary,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as a broken amenity in the lobby.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

8/10 – Gut

Elio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Gabrielle RediResponse Specialist am 21. Dez. 2023
Thank you for taking a moment to leave a review, Elio. The staff and I at the Red Roof Inn Kalamazoo East - Expo Center appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

10/10 – Hervorragend

Sharon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kamaria RediResponse Specialist am 19. Dez. 2023
Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 – Ungenügend

Eddie

Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
I never stayed there bugs where in the bathroom
Bugs on toilet seat
Bugs on bath tubb
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kamaria RediResponse Specialist am 14. Dez. 2023
Dear Eddie,I appreciate you sharing your feedback following your stay at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Red Roof Management

8/10 – Gut

Cherie

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit
Antwort von Tianna RediResponse Specialist am 5. Feb. 2024
Hello Cherie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kalamazoo East - Expo Center and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 – Hervorragend

Derek

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great showers! And quite rooms!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kamaria RediResponse Specialist am 10. Dez. 2023
Dear Derek,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our showers to be great and the rooms to be quiet prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

6/10 – Okay

Adrienne

Mit dem Partner gereist
Gut: Personal & Service
I like that it’s dog friendly. I was there during a holiday and it was busy; but overall a good place to stay on a budget
Aufenthalt von 3 Nächten im November 2023
Antwort von Kerry-Lee RediResponse Specialist am 28. Nov. 2023
Dear Adrienne,Thank you for your feedback following your recent visit with us at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. You mentioned you liked our free pet policy and you had an affordable stay. Our goal here at Red Roof is providing valuable, clean and comfortable experiences for all our guest. Please know we appreciated the feedback and your business with us.Thank you again for your comments.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 – Gut

wes

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dogs stay free
Aufenthalt von 3 Nächten im November 2023
Antwort von Kerry-Lee RediResponse Specialist am 28. Nov. 2023
Hello Wes,I am happy to read your stay was enjoyable here at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER It was good to hear you liked our free pet policy. We truly appreciate your positive remark. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 – Okay

Mariah

Mit Haustieren gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Someone knocked on our door less than a half hour after we checked in. Our dogs barked a couple times but it bothered us that it was 1 knock and than nothing.
Aufenthalt von 1 Nacht im November 2023
Antwort von Oshane RediResponse Specialist am 26. Nov. 2023
Dear Mariah, Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 3/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 – Ungenügend

joseph

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Oshane RediResponse Specialist am 22. Nov. 2023
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 – Hervorragend

mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sharma RediResponse Specialist am 1. Nov. 2023
Thank you, Mary, for taking a moment to leave a review. The staff at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 – Schlecht

Bryan

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Find a better place
No breakfast, dirty everywhere,disappointing
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sharma RediResponse Specialist am 30. Okt. 2023
Dear Bryan,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations due to the lack of breakfast at our hotel and the cleanliness not being up to your standards. As it relates to breakfast, there are restaurants close by.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 – Hervorragend

Jasmine

Gut: Ausstattung
Great
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Dannielle Rediresponse Specialist am 23. Okt. 2023
Dear Jasmine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 – Hervorragend

Craig

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nice rooms good price
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Sharma RediResponse Specialist am 19. Okt. 2023
Dear Craig,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am happy to hear that you found the rooms to be nice and our price to be good resulting in a 5/5 score.Thank you again for your review. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 – Ungenügend

Nick

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The toilet set wasn't attached, the bed was lumpy and uncomfortable, and people outside in the parking lot were loud and revving their truck engines at 2 am. Left at 4 am and drove back to Chicago to get some actual sleep.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sharma RediResponse Specialist am 19. Okt. 2023
Dear Nick,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations due to the conditions of the toilet you mentioned, the comfortability of the bed not being up to your standards, and the other highlighted issues. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 – Hervorragend

Dursitu

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Kerry-Lee RediResponse Specialist am 8. Nov. 2023
Hello Dursitu, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Mamba

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Dirty
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Sharma RediResponse Specialist am 15. Okt. 2023
Dear Mamba,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations due to the cleanliness of our hotel not being up to your standards.Thank you again for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof Management RediResponse Specialist

2/10 – Ungenügend

Harry

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Bad experience
We checked in at 11:30 pm the front desk person was very nice and professional Got to our room house keeping must of just miss this room Toilet was broken my wife got ready to get into bed blood stains on all the sheets We checked out right away the front offered us another room we were so grossed out Had to find another hotel and ended up paying $346 for a Fairfield inn smh
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sharma RediResponse Specialist am 16. Okt. 2023
Dear Harry,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. It's good to hear that you found our front desk staff to be very nice and professional. However, I am truly disappointed that you did not leave with a good impression of our hotel. As we strive to provide the comforts of home, the issues that you’ve brought to my attention regarding the broken toilet seat and the cleanliness of the linens are troubling. Upon investigations, I am seeing where you were offered a full refund on our end, waiting on Expedia to confirm. Also Management is aware of your concerns.Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you have a good day.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 – Hervorragend

Danielle

Mit Haustieren gereist, Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice staff,clean room,clean property. I wasn't expecting it for the price I paid.
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Sharma RediResponse Specialist am 13. Okt. 2023
Dear Danielle,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof surpassing your expectations. We're happy to see that our friendly staff, clean rooms and reasonable prices positively impacted your stay. However, you indicated that the cleanliness of the room did not meet your expectations. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay here at Red Roof.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Melissa

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Ceiling was getting wet as the night went on. Sink filled with water, the tub filled with water as you showered. There were people heavy footed walking with heels on their feet. The floor was sticky. I felt very nervous for my life I got very little rest. I will never stay at a red roof in again.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Raj am 9. Okt. 2023
Thank you for sharing feedback with us. We are extremely sorry to read regarding your experience at our location. We have identified the leak above the ceiling and is in process being addressed along with the cleanliness of the floors. We hope you had a safe rest of your weekend!

4/10 – Schlecht

Danelle

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Devorine Red Roof Management am 10. Okt. 2023
Thank you for taking a moment to complete our survey, Danelle. The staff at the Red Roof Inn Kalamazoo East - Expo Center and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Alexis

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
disgusting
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Kerry-Lee RediResponse Specialist am 7. Okt. 2023
Dear Alexis, Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 – Okay

Julie

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Room is not very clean.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Kerry-Lee RediResponse Specialist am 7. Okt. 2023
Dear Julie, Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Steven

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
wouldn’t recommend bad area
Aufenthalt von 1 Nacht im September 2023
Antwort von LaTunde Murrant. Rewards Specialist am 2. Okt. 2023
Dear Steven,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the area of the hotel that was not to your liking. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

10/10 – Hervorragend

Rachel

Aufenthalt von 1 Nacht im September 2023
Antwort von Dannielle Rediresponse Specialist am 23. Okt. 2023
Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kalamazoo East - Expo Center and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 – Hervorragend

Derek

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location and close to many good options! Easy to navigate building, but could probably use some updated towels. Overall great bang for the buck!
Aufenthalt von 1 Nacht im September 2023
Antwort von Kerry-Lee RediResponse Specialist am 30. Sept. 2023
Dear Derek, It is so wonderful to see that we at the RED ROOF INN KALAMAZOO EAST – EXPO CENTER were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our convenient location an close proximity to good options. You would however have liked better towels. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist