Hello Guido, It was our utmost pleasure to host you and we are delighted you enjoyed our services. Thank you also for the feedback regarding water wastage, we are committed to reducing our environmental impact and will implement measures to conserve water.

Dear Mr OprongThank you very much for the high rating, looking forward to your next visit!

Dear CraigAs always it was our utmost pleasure to host you in Sovereign, thank you very much for the excellent rating.We look forward to your next visit!Regards, Sovereign Team

Thank you for having chosen to stay with us during your visit to Kisumu and for the lovely review.We hope to get to host you again soon!

Dear RochelleIt was our utmost pleasure to host you and your family than thank you very much for the wonderful reviews.We will look into adding more channels and ensure our guests have even more wonderful and memorable stays.

Thank you for your review, we hope to provide a more wonderful and enjoyable stay on your next visit.

Dear KarimIt was our utmost pleasure to host you in Sovereign, we are delighted that you enjoyed our facility and the professionalism of our staff. Thank you very much for the rating and wonderful reviews. We look forward to hosting you again in the short future!

Hi DexterThank you for having stayed with us during your visit to Kisumu and for the lovely reviews. We are delighted you enjoyed spending time with us and hope to get the chance to host you again in the short future. Looking forward to your next visit!

Hi LisaThank you very much for rating us 10/10, we are delighted you enjoyed your stay with us and the services we offer. Looking forward to your next visit!

Hi TobiasIt was our pleasure to host you in Sovereign, looking forward to your next visit!

Dear JobIt was our pleasure to host you in Sovereign and we are delighted you you enjoyed our services.Thank you very much for the lovely reviews, looking forward to hosting you again in the short future.

Hi SabinaThank you for your reviews. We apologize for the inconvenience caused by the air conditioning in the room, we have been facing major issues with regards to repairs but maintenance are working 24/7 on this and we hope to have this sorted immediately. Also there was a malfunction with the pumps from the water supplier in the county but this has now been resolved. One of our priorities at Sovereign is to ensure the safety of our guests and you can be rest assured that no staff (except for room stewards) is allowed access to a guest's room. Our door locking system is electronic accessible only via a coded key to a particular room. We will however look into this to re-ensure that the operating system is working accordingly.We hope to get the chance to host you again in Sovereign and look forward to your next visit.

Hello CraigThank you very much for the 10/10 rating. It has always been our pleasure to accommodate you in Sovereign as you have become part of the Sovereign family! Looking forward to your next visit.

Dear AmberIt was our pleasure to host you in Sovereign, thank you very much for the lovely reviews. We hope to get the chance to host you again in the short future!

We are glad you enjoyed your stay with us, thank you very much for the lovely reviews, we look forward to hosting you again in the short future

Hi Chris It was our pleasure to host you in Sovereign, we are delighted you enjoyed spending time with us. Thank you very much for 5* rating and the lovely review. Looking forward to your next visit

Hi Catherine Thank you so much for the lovely reviews. It was our pleasure to host you in Sovereign and are delighted that you had a great time with us and enjoyed our services. Now that is Sovereign is your home away from home, we get hope to host you again in the short future.

Hello Purba, it is unfortunate you did not get to experience the first class service we offer to our guests, We hope to get another chance to accommodate you for a more memorable experience, our sincerest apologies for all the inconvenience

It was our pleasure to host you Craig and we are very pleased to learn that you enjoyed your time with us. Thank you very much for the lovely reviews, looking forward to your next visit!

Hello Daniel Thank you for having chosen Sovereign Hotel during your stay in Kisumu, we are glad you enjoyed your stay. Management is looking into getting a better package with a wider choice of tv channels to ensure your next visit is even more enjoyable. Wishing you an amazing 2022!

It was our pleasure to host you and really appreciate you considering as Sovereign your home away from home. We are delighted you enjoyed your stay with us and look forward to accommodating on your next visit!

Mr Cohen You are part of the Sovereign family and we always strive to make sure your stay is as enjoyable, comfortable and memorable as ever. We thank you so much for being such a loyal guest and are glad you enjoyed your stay with us. Looking forward to your next visit!

Thank you for your reviews, looking forward to your next visit.

Despite the constrains faced by the hospitality industry caused by the ongoing pandemic, we are continuously working on renovations to maintain Sovereign’s grandeur.

Hi Maureen Thank you for the reviews, we can only get better and improve our services by the feedback we get from our customers. Action in housekeeping has already been taken to ensure we adhere to the high standards of cleanliness and hygiene we are well acclaimed for. Once again, our sincerest apologies for unpleasant experience in the restaurant and besides having cancelled the charges for the whole meal, our kitchen staff are under strict guidelines to ensure each and every meal is prepared well and with the expertise of our internationally well trained chefs. We hope to get the chance to host you again with the promise that you will have an amazing and memorable stay with us.

It was our pleasure to host you in Sovereign, thank you very much for the kind reviews. Looking forward to your next visit!

Thank you for your kind feedback.

Hello Marco, Thank you for the wonderful review, it was a pleasure to accommodate and serve you during your stay. Looking forward to your next visit! Best Regards Sovereign Hotel

Thank you for your feedback.. we really appreciate.

Thank you for your feedback.

We value your feedback.. we really appreciated.

Thank you so much for your feedback.

Thank for your feedback.

Thank you for your feedback. we will look into the Fridge issue.