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Bewertungen von Vannee Golden Sands Beachfront Resort

4.5 out of 5
Vannee Golden Sands Beachfront Resort
120 Ban Tai, Koh Phangan Surat Thani, Ko Pha-ngan, Surat Thani Province

Bewertungen

8.6

Hervorragend

13 von insgesamt 25 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
8 von insgesamt 25 Gästebewertungen haben eine Bewertung von 8 - Gut" "
3 von insgesamt 25 Gästebewertungen haben eine Bewertung von 6 - Okay" "
0 von insgesamt 25 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 25 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

8.8/10

Personal & Service

9.6/10

Ausstattung

9.0/10

Zustand der Unterkunft

9.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Askan

Aufenthalt von 6 Nächten im Januar 2024

8/10 – Gut

Anna-Lena

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Sehr schöne Unterkunft. Der Pool sowie das Zimmer sehr sauber und gepflegt. Jedoch war der Service sehr unterirdisch, was man so nicht aus Thailand kennt. Das Personal an der Rezeption ist nicht lösungsorientiert und ignorant. Beim Einchecken gab es ein Riesen Chaos, keiner weiß was der andere tut. Die Koffer stehen verstreut in der Lobby. Wir haben unsere Wäsche Montagmittag ab und man sagte uns sie wäre am nächsten Tag gegen Mittag fertig. Als wir am Dienstag Nachmittag fragten war unsere Wäsche nicht da. Am Abend das gleiche. Man sagte uns, man würde in der Wäscherei anrufen. Später am Abend wusste die Dame an der Rezeption nichts mehr davon. Am nächsten Morgen (Mittwoch) erneute Nachfrage, jedoch war die Wäsche immer noch nicht auffindbar. Nun erfolgte ein Telefonat, die Wäsche würde um 10 Uhr ankommen. Als wir um die besagte Urzeit ankamen, war die Wäsche laut der dortigen Dame immer noch nicht da. Glücklicherweise erkannten wir unsere Wäsche hinter der Rezeption. Keine Entschuldigung und kaum Bemühungen die verlorene Wäsche wieder zu finden. Daher würden wir das Hotel nicht erneut aufsuchen, da bei Problemen kaum Hilfe erfolgt.
Aufenthalt von 5 Nächten im Februar 2024

10/10 – Hervorragend

Vanessa

Aufenthalt von 5 Nächten im Februar 2024

10/10 – Hervorragend

Jürgen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wunderschönes Hotel das einzige was man verbessern könnte wäre das Frühstück
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Nina am 8. Jan. 2024
Thank you immensely for your wonderful score of 10 out of 10! Your appreciation and kind words have truly made our day. We're honored to have guests like you who recognize our hard work and dedication.Your satisfaction is our priority, and we'll be more than happy to welcome you back as our VIP guest for your next vacation. We've taken note of your feedback about the breakfast, and please be assured that we are continually working on improvements to enhance the overall guest experience.Once again, thank you for choosing us and for your fantastic review. We can't wait to host you again!Warm regards,Vannee Golden Sands

8/10 – Gut

Denise

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Der Service war top. Hotel war super sowohl die Poolanlage, als auch der Fitnessraum und die Zimmer. Leider war es in der Nacht teilweise sehr laut durch Geschrei von anderen Gästen oder durch den auf dem Balkon befindlichen Generator. Das Frühstück war sehr empfehlenswert, hier war für jeden Geschmack etwas dabei. Die Umgebung war nicht sonderlich schön, aber mit einem Roller konnte man alles erreichen.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Nina am 8. Jan. 2024
Wow! Thank you for your fantastic review and kind words. We're thrilled to hear that you found our service top-notch and that you enjoyed the hotel facilities, including the pool area, fitness room, and rooms. Your positive feedback about the breakfast is greatly appreciated, and we're delighted that there was something for every taste.We apologize for the disturbances you faced during the night, and we appreciate your understanding. Your feedback is valuable, and we'll work towards minimizing such inconveniences in the future.We're grateful for guests like you, and we would be honored to welcome you back for your next vacation. As our VIP guest, we will strive to make your next stay even more enjoyable. Thank you so much for choosing us!Warm regards,Vannee Golden Sands

6/10 – Okay

Amit

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
We stayed in a deluxe private pool villa. We came to learn that all of the villas has a 2nd floor build above them with standard rooms, which the hotel rents out to guests. During all of our stay, there was not a single night or morning that we didn’t woke up because of our neighbors from above. The ceiling is too THIN and it gets really noisy. We tried contacting the reception about this issue several times, and their solution was to downgrade our room to a standard one on the 2nd floor. To summarize, this is a great hotel, but only if you’re staying on the 2nd floor. Our stay was ruined and we’ll won’t be coming back to Vannee.

8/10 – Gut

Charan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
5 star resort with lots of stunning outdoor pools, sun bathing & seating areas. Overlooking the beach & sea, was walking distance to the local eating places & shops. We had an executive villa with a private plunge pool. Our room was spacious and comfortable. Huge king size bed and lovely bathroom with big bath & wet room shower. Downpoint was only a curtain separating the bathroom from the bedroom. We paid quite a bit for all inclusive but its actually better just to go for bed & breakfast as eating out or even at the resort with the British pound was quite cheap. The resort menu was limited, same for day & evening. Also venue took some time to honor the advertised and paid for all inclusive rate we had paid. All turned out fine in the end! Friendly, efficient staff and whole place kept very clean & tidy. Would definitely recommend this resort. Free shuttle to the ferry port was another plus!
Aufenthalt von 7 Nächten im Februar 2024

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Good hotel but lacking service
The staff took very long time to find our booking (c. 1h), but we were upgraded as a courtesy. The room was decent but didnt have a separate bathroom only a curtain separating the bathroom and bedroom. We didnt get any towels for the pool the first day as they were out. We booked bikes with the hotel but the day after (at the agreed time) we were informed that they didnt have any available for us. Overall the hotel premise is nice but they can improve service levels.
Aufenthalt von 3 Nächten im Januar 2024

8/10 – Gut

Sundara

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall we had a good stay. The property is clean and the staff was accommodating. While the pool and access to the ocean was nice the resort food was mediocre at best. The biggest challenge was getting around the island, each time we wanted to leave our only option was a 600 baht private taxi or hoping the local shuttle service would arrive. We also asked the hotel staff about arranging a very early morning taxi ride and were assured this was possible, only to call and be told the morning of that no drivers were available. We ended up departing 1.5 hours after we needed to which was a bit frustrating.
Aufenthalt von 8 Nächten im Januar 2024

8/10 – Gut

Noam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

6/10 – Okay

Simon

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

LIRAN

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The service of the staff and specially Nina is very good! The high quilty of the rooms here is very good! And also the breakfast
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Pornthip, Camarillo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was beautiful, especially at sunset. The pools were saltwater based and they were refreshing after a long day. Rooms were nicely decorated, beachy resort feel. Staff was sweet and welcoming. Great pool bar! A few items I want to mention for anyone considering staying here. When we booked our reservation via Expedia, we opted for the “pay when you arrive” option. Come to find, the property actually needs your method of payment on file prior to arriving. They don’t review their Expedia chat messages very often and are half a day ahead of the US, so it was difficult for us to get in touch. They also would not take payment over the phone, since the reservation went through Expedia. Luckily, they did not cancel our reservation but it was nerve racking for us until we checked in. When booking, you can request a king bed but it is not guaranteed. I booked travel 3 months in advance, requested a king and didn’t receive one. They accommodated us and created a make shift king with the 2 dbls, which was fine. Just know K beds are sometimes hard to come by! If you are on the bottom floor and have upstairs neighbors, be aware the floor boards creak and are thin. We stayed on the 2nd floor and our bottom neighbors came upstairs to inform us we were loud and “stomping around.” Just be thoughtful if you’re above anyone. Overall, we had a great time, and would stay here again.
Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

Sian

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Nina am 8. Jan. 2024
Thank you for your review and for choosing to stay with us! and we're grateful to have you as our special guest.We would love the opportunity to welcome you again for your next visit, and we'll strive to make your next stay even better. If there's anything specific you'd like or any way we can enhance your experience, please let us know.Thank you once again, and we look forward to hosting you at Vannee Golden Sands Hotel in the near future.Warm regards,Vannee Golden Sands Hotel Team

10/10 – Hervorragend

PAUL

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Nina am 8. Jan. 2024
Thank you so much for your perfect 5 out of 5 review! Your feedback is truly appreciated, and we're delighted to know that you had a wonderful experience with us. It means the world to our team.We would love the opportunity to welcome you back as our VIP guest for your next stay. Rest assured, we'll strive to make your next experience even better. Your satisfaction is our priority, and we can't wait to have you with us again.Warm regards,Vannee Golden Sands Resort

8/10 – Gut

Phil

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The pool was nice and the hotel is pretty looking. However, there are only 2 pathways to get to all of the units. We were on the first floor and there was a constant stream of people (other customers, maids, security, etc) walking back and forth by our unit. No privacy whatsoever. You have a big glass window and everyone can see everything inside the room. Didn't like how busy our front "patio" was with staff and other customers constantly walking back and forth.
Aufenthalt von 3 Nächten im November 2023
Antwort von Kristina am 6. Dez. 2023
Dear Phil,Thank you for sharing your feedback with us. We understand the importance of privacy and tranquility for our guests.We appreciate your understanding and would like to assure you that, on your next visit, we will be delighted to offer you a room in a quieter location, ensuring a more enjoyable experience.Best regards,Vannee Golden Sands Team

10/10 – Hervorragend

Simon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful Hotel with an amazing pool.
Aufenthalt von 3 Nächten im November 2023
Antwort von Kristina am 6. Dez. 2023
Dear Simon,Thank you for your fantastic review! We're delighted to hear that you found our hotel beautiful, and the pool amazing. Your positive feedback is greatly appreciated.We hope to have the pleasure of welcoming you back to Vannee Golden Sands soon.Best regards,Vannee Golden Sands Team

8/10 – Gut

Fred

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Front desk staffs were amazing and very helpful. Breakfast was so so. The room lacks closet and shelving. The bathroom while very large is extremely badly designed with toilet tucked beside shower and shower with no enclosure.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Kristina am 6. Dez. 2023
Dear Fred,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel front desk staff amazing and helpful.We truly appreciate your input, and we are working to improve these aspects. and we want to inform you that we have already made improvements to enhance the variety of our breakfast offerings.On your next visit, we would be delighted to offer you a different room type that may better suit your preferences.We look forward to the opportunity to host you again at Vannee Golden Sands.Best regards,Vannee Golden Sands Team

10/10 – Hervorragend

Ben

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast isn’t that rich and there is just one coffee machine for all the guests.
Aufenthalt von 1 Nacht im September 2023
Antwort von Kristina am 6. Dez. 2023
Dear Ben,Thank you for taking the time to share your feedback with us. We appreciate your comment about the breakfast, and we want to inform you that we have made enhancements to provide a richer breakfast experience. Additionally, we have added more coffee machines to ensure a quicker service for our guests.We value your input and hope to welcome you back to Vannee Golden Sands for an even better experience during your next visit.Best regards,Vannee Golden Sands Team

10/10 – Hervorragend

Ottar

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Go experience Vanee!
Wonderful location, even if I made a mistake by not booking a room with a sea view. That would have been amazing. Staff amazing, very accommodating and friendly. Be careful by the pools side, dangerously slippery.
Aufenthalt von 2 Nächten im September 2023
Antwort von kantapat am 19. Nov. 2023
Dear Guest Thank you for your comment, our managements team will note and bring to Improve

10/10 – Hervorragend

Igal

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Room and hotel are clean and comfortable, The pool is really beautiful and the atmosphere is very pleasant. There was no water pressure in our shower, the maintenance people tried to fix the problem with no success. I must mention that they responded immediately and did their best to solve the problem. The reception staff offered us to change rooms, it was late at night so we gave out.
Aufenthalt von 1 Nacht im August 2023
Antwort von Kristina am 6. Dez. 2023
Dear Igal,Thank you for sharing your positive feedback with us. We are delighted to hear that you found our rooms and hotel clean and comfortable, and that you enjoyed the beautiful pool and pleasant atmosphere.We apologize for the inconvenience you faced. Our maintenance team made immediate efforts to resolve the issue, and we appreciate your understanding. If you choose to stay with us again, we will make every effort to ensure your next experience is flawless.Looking forward to hosting you again at Vannee Golden Sands.Best regards,Vannee Golden Sands Team