When we first arrived, the hot water wasn’t working, so when we wanted to take hot showers after we went swimming, the water was freezing. They had to send a technician out, which took hours. The Wi-Fi also kept knocking us off every 10 minutes. All the kids couldn’t play any computer or iPad games because of this problem. We emailed back-and-forth for days and they still couldn’t get it working. It was so freezing cold in the house even with the heater on so the HVAC obviously wasn’t working. I plugged in a blow dryer to warm myself, and the power went out at 11 PM at night. No one wanted to go searching for the breakers at that time so the next morning no one‘s phones were charged and we couldn’t watch any tv. There were no bocce balls when we arrived so they had to redeliver those and couldn’t play on that first night. There was dirt all in my daughter’s bed when she pulled the covers down and the backyard is not as shown in the pictures. It shows very tall trees lining the backyard, but In fact is not what is there. I don’t know if these were Photoshopped pictures or what, but there are tiny new trees with absolutely no privacy in the backyard. The house backs up onto a very busy street and people could just jump over the very small fence if they wanted. It didn’t feel safe or private. After asking to talk to the manager for days, finally someone from the Philippines called us and offered us a $100 credit. We had paid over 14K for five nights. We found it insulting.