6/10 Satisfaisant
Earl, san francisco
Voyage en famille, Voyage en couple
14 août 2025
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First I’d like to say the staff is super friendly. Karen is very nice, helpful and really cares about her guests and the property. The restaurant, for “dinner only” on weekdays was excellent! Good food and good service! Those details are 5 stars. My reason for 3 stars is because of the “extortion fee….sorry, “resort fee”. It’s so very wrong to charge a guest when you enter to check in. $30 for what? There’s no pool that needs help paying for maintenance. No breakfast. The mid tier king room overlooks a 7/11 with a raucous parking lot. We heard all kinds of vocal interactions all night long. So definitely not a “Resort”. Weekday guests that are charged this fee get no breakfast. It’s literally a fee for absolutely nothing and it really made me feel like I wasn’t welcome. Just a wallet. Also…the lake…Lake Arrowhead is a private lake for the uber wealthy homeowners. You can’t even dip a toe in the lake. And the downtown retail/restaurant district is being renovated and it looks as if the construction has halted. We were there on 2 weekdays and saw no one working. This review is dated 8/11-12/2025. Like I said. The staff is great. Even our cabin was nice. I was just completely soured by the “resort fee”. This place is definitely NOT a resort. So to demand $30 upon check in after you already paid for the stay, wasn’t very nice, at all. Stop doing that…at least on a weekday when you don’t offer a breakfast. Shady.
Earl
Séjour de 1 nuit en août 2025