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Avis sur Blue Sea Lanzarote Palm

3.5 out of 5
Blue Sea Lanzarote Palm
Anzuelo 60, Puerto del Carmen, Tías, Lanzarote

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 22 avis sur 71." "
Note des voyageurs de 8 (Bien), d’après 26 avis sur 71." "
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 71." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 71." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 71." "

8,0/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Christopher

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté
Proche de la mer (5 grosses minutes à pied), calme, chambres correctes, nourriture moyenne. Heure de checkout affichée sur la carte etait différente de l'heure réelle (affichée à la reception).

4/10 Médiocre

Christine

Voyage en couple
Les points faibles : Propreté et équipements
Personnel de l'accueil poli et plaisant ainsi que la responsable, hôtel bien situé à 10 minutes du centre. La chambre est de bonne dimension mais intérieur un peu vétuste. Buffet très répétitif et plutôt fait pour les clients anglais. Piscine non chauffée et très froide. Nous venons 4 fois par an sur l'île et avons fait le mauvais choix pour cet hôtel.
Séjour de 11 nuits en novembre 2023

8/10 Bien

Perrine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nous avions passé une très bonne semaine. Nourriture variées. Logement grand et propre.
Réponse de Blue Sea Palm le 28 déc. 2022
Merci, nous serons ravis de vous revoir.

8/10 Bien

Guy

Les points forts : Propreté et confort de la chambre
Détente au calme
Tres bon sejour, temps agréable, ile a taille humaine, mais trop de construction. Nourriture bonne et variée, pret à revenir.
Séjour de 7 nuits en décembre 2022
Réponse de Blue Sea Palm le 28 déc. 2022
Nous sommes heureux que vous ayez apprécié votre séjour et nous nous réjouissons de vous accueillir à nouveau à tout moment.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en décembre 2021

8/10 Bien

delphine

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 7 nuits en juillet 2021

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 7 nuits en décembre 2019

8/10 Bien

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en novembre 2019

10/10 Excellent

Zsuzsanna

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024

6/10 Satisfaisant

Christopher

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
The staff work hard, but the all inclusive options was just average most of the time u could find something nice on the menu
Séjour de 10 nuits en janvier 2024

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Week in Lanzarote
Very good stay. Great location. All inclusive was great. Constant food and drink. Great pool. Good sunbathing area. Rooms were nice. Beds and pillows uncomfortable however. Still highly recommend.
Séjour de 4 nuits en janvier 2024

8/10 Bien

Gerard

Les points forts : Propreté et confort de la chambre
Nice hotel
Séjour de 8 nuits en décembre 2023

4/10 Médiocre

Voyageur vérifié

Séjour de 7 nuits en novembre 2023

6/10 Satisfaisant

Emily

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very very small hotel which this comes a very small buffet and only one pool bar. The bar was fine all though limited selection it was never busy and always served with a smile. The pool area always very clean House keeping ever other day which meant damp bathroom towels. Entertainment only Mondays and Thursdays. Hire of beach towels at €1 a day for the cheap small towels and €3 for the bigger ones. Walk down the road and buy a towel for €4
Séjour de 4 nuits en juillet 2023

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 7 nuits en juillet 2023

10/10 Excellent

Matthew

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en mai 2023
Réponse de Fernando le 18 mai 2023
Thank you so much for choose us. We hope to see you soon.

8/10 Bien

Colin

Voyage en couple
Les points forts : Propreté
Hotel was lovely, 5 minutes down to beach, shops for amenities very close by, pool was lovely but cold for about 10 seconds then you get used to it, food it is what it is breakfast nothing to worry about, only ate lunch once and it was fine and for dinner there was always something to eat, drinks fine (need to work on the cocktails though), room was perfect for us no complaints there, all in all we had a good time
Séjour de 4 nuits en mai 2023

4/10 Médiocre

Anne

Séjour de 6 nuits en mai 2023

10/10 Excellent

Andrew

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Well insulated solid walls. Great food and very friendly helpful reception
Séjour de 3 nuits en mars 2023

6/10 Satisfaisant

Andrea

Voyage en groupe
Les points forts : Confort de la chambre
Hotel rooms were clean and nice . Food was shocking . I ate oit most of the time although i was all inclusive !.. Great location and nice pool .
Séjour de 7 nuits en novembre 2022
Réponse de Blue Sea Palm le 28 déc. 2022
Thank you for your review. We are pleased that you liked the hotel and we are sorry that the food was not to your liking. It is a large hotel and it is difficult to please everyone. In any case, we welcome your suggestions and are always working to improve. Have a nice day.

8/10 Bien

Laura

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A lovely stay, great value for all inclusive option. Some may find food choice limited compared to other all incl but being vegan we had no issues in terms of salad veg rice chips potatoes etc. It's perfectly adequate if you allow to eat out locally a couple of nights as huge choice of lovely restaurants nearby. Meal times are set into 3x 45min sessions for breakfast lunch dinner and you should aim to be there within first 10 min of your chosen session when food is most fresh. Food temperatures are warm rather than hot but there is a microwave available. Plenty choice all incl drinks. No issues getting pool side sun beds. Check in / out easy smooth, all staff lovely and helpful. Great location for everything. Bus stop and regular taxi 5min walk. Apartment lovely well equipped for self catering. Large wall mounted TV comfortable beds great shower no issues hot water. All areas clean well presented. We stayed 137 which had a very dodgy damaged door but it worked. Kitchen doors were not hung straight but took nothing away from the holiday or experience. Overall very impressed would happily return. Thank you Blue Sea team.
Réponse de Blue Sea Palm le 28 déc. 2022
Thank you, Laura, for your positive comments. We will continue working to improve. We will be delighted to receive you again

6/10 Satisfaisant

MRS B A

Les points forts : Propreté
Les points faibles : Confort de la chambre
Good standard of room. Food in restaurant was very hit or miss. Lots of flies landing on the food very off putting. No effort to stop them like keeping doors closed or fly traps. Lack of sun beds around pool which I didn’t understand as the area is vast and it could have accommodated plenty more. My advice would be go there as self catering don’t bother with the all inclusive as not up to standard.
Séjour de 7 nuits en novembre 2022

6/10 Satisfaisant

GODOFREDO

Séjour de 3 nuits en septembre 2022

10/10 Excellent

George

Séjour de 3 nuits en juin 2022

8/10 Bien

Paolo

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
La struttura pur nella sua semplicità era ben organizzata. non mi è piaciuto il rumore continuo dovuto alle macchine termiche in copertura
Séjour de 7 nuits en avril 2022
Réponse de Bluesea Lanzarote Palm le 4 mai 2022
Buenas tardes Paolo, Gracias por su comentario, nos ayudará a mejorar. Creemos que el ruido del que se queja no pertenece al hotel si no que es externo. Es una pena que no nos lo haya hecho saber durante su estancia ya que podríamos haberlo solucionado y que así tuviese unas vacaciones más placenteras. Esperamos volver a recibirle pronto. Saludos.

2/10 Horrible

Susan

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Food was very poor. Very limited choices. Pool was freezing cold. More suited to a self catering holiday to all inclusive. Staff over worked hard as the staffing levels were poor especially in the bar and canteen.
Séjour de 3 nuits en avril 2022
Réponse de Bluesea Lanzarote Palm Team le 19 avr. 2022
Dear Susan, Thank you for your review, it will help us to improve. We are sorry that we did not meet your expectations. We have never advertised a heated swimming pool. Regarding the food, we offer a buffett according our category and prices. A lot of guests are happy because we offer great value for money. Hopefully, we will welcome you back. Kind Regards

6/10 Satisfaisant

Ismael

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Reception staff very friendly and helpful. Not much variety of food and I expected better quality for a 4 star hotel. No pool snacks included on the all inclusive. Only 1 staff at the bar, who was also helping at the food services.
Séjour de 4 nuits en mars 2022
Réponse de Bluesea Lanzarote Palm Team le 20 avr. 2022
Thank you for choosing us as your accommodation during your holiday in Lanzarote.We will not forget to inform the managers of your suggestions, which we are sure will help us to improve. Best regards from the Blue Sea Lanzarote Palm Team.

10/10 Excellent

Barry

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Reception very helpful and all staff very good
Séjour de 3 nuits en mars 2022
Réponse de Bluesea Lanzarote Palm Team le 20 avr. 2022
Thank you for choosing us as your accommodation during your holiday in Lanzarote. As well as for the review. We send you our best regards.

10/10 Excellent

Barry

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Bright and modern. Some apts with stairs might not suit older people
Séjour de 2 nuits en janvier 2022

8/10 Bien

Stephen

Les points forts : Propreté
Staff helpfull and pleasant. Only facilities were a pool table and swimming pool so would find it difficult to keep children entertained! Otherwise, good overall value for money.
Séjour de 11 nuits en janvier 2022

6/10 Satisfaisant

Mrs carole M

Les points forts : Propreté et confort de la chambre
Séjour de 9 nuits en janvier 2022

10/10 Excellent

Vitezslav

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Limpio, buen precio, muy amables
La limpieza muy bien, incluso siendo cada dos días. El mobiliario estaba algo viejete, pero aceptable; las camas, durísimas y las almohadas llenas de bultos. La playa está cerca, aunque hay un poco de cuesta. La comida no es tan mala como la pintan; es sólo que está muy adaptada al gusto británico :| Lo mejor, el personal: muy amable, camareros muy simpáticos y atentos, receptivos a nuestras peticiones. Muy bien en general.
Séjour de 9 nuits en août 2021
Réponse de DIRECCION DE BLUE SEA LANZAROTE PALM le 23 sept. 2021
Estimado cliente, Gracias por su comentario. Nos alegra que haya disfrutado de su estancia con nosotros y nos haya valorado tan positivamente. Su opinión nos hará mejorar en el futuro, y esperamos poder volverles a dar la bienvenida muy pronto por nuestro establecimiento. Reciban un cordial saludo Bluesea Lanzarote Palm

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Gran acierto
Nos ha gustado la estancia. El apartamento es moderno, tiene aire acondicionado, la cocina tiene el menaje necesario para pasar unos días. Recomendaremos
Séjour de 4 nuits en août 2020
Réponse de DIRECCION BLUE SEA LANZAROTE PALM le 8 oct. 2020
Estimado Anonymous, Agradecemos sus palabras sobre su estancia en Blue Sea Lanzarote Palm . Esperamos volver a verles muy pronto . Reciban un cordial saludo.

6/10 Satisfaisant

Walter, Tenerife

Voyage en couple
Les points faibles : Équipements
El hotel normalito , bien . La comida pésima , poca variedad , platos mal cocinados , refritos , salados , tienen un albañil en la cocina.
Séjour de 6 nuits en août 2020
Réponse de DIRECCION DE BLUE SEA LANZAROTE PALM le 8 oct. 2020
Estimado SR. Walter, Lamentamos no haber alcanzado sus preferencias culinarias ,a pesar de que ofrecemos un buffet variado, adaptado a todos los gustos internacionales. Lástima que todo ello haya hecho que no disfrutara de su estancia, ni de la excelente ubicación o de la alta relación calidad-precio que ofrecemos. Por ello nos despedimos con agradecimiento por habernos visitado y nuestra reiterada disculpa por no haber acertado con sus preferencias. Reciba un cordial saludo.

4/10 Médiocre

Tove

Voyage en groupe
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
great spot, lovely hotel but unsatisfactory
Unfortunately the fallout of the collapse of TC is still being felt. The hotel has changed hands and is in transition and without doubt having teething problems. No booking when we arrived on New Years Eve at 5pm, took several hours to sort this out, no excuse for this in this day and age, too many channels of communication available to get away with we couldn’t contact you. The room we were allocated was not prepared for someone to use, we were given it because they had nothing left, fobbed off with an upgrade to all-inclusive ( btw this was on a special offer anyway).... I booked self catering because I don’t like catering offered in Spanish hotels: No Towels No soap Several kitchen items missing inc kettle Room was clearly for a disabled person Bathroom was directly off the bedroom like an en-suite not completely separate as booked We asked to be moved on the 3rd day after viewing another apartment in the complex... certainly this looked as if it had been refurbished.... bathroom completely separate from both bedroom and kitchen/living space. All this said, the hotel has great potential, pool area is lovely and staff pleasant and helpful. The refurbished room was lovely, basic but modern furniture. Location is excellent with grocery shopping 2 minutes away and main shopping / eating a further two or three minutes away however anyway with mobility issues should be aware it is a little hilly on the return from the town, taxis very cheap & readily available
New
Old
Old
Séjour de 7 nuits en décembre 2019

6/10 Satisfaisant

Voyageur vérifié

Séjour de 7 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et équipements
Séjour de 8 nuits en novembre 2019

8/10 Bien

Elena, Barcelona

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Siamo arrivati in un periodo di transizione tra due gestioni, nonostante ciò ci siamo sentiti a casa. Molto gentili ed efficiente tanto i responsabili della reception che quelli del bar. Hanno fatto ciò che potevano per farci stare bene, erano gentili ed utili per le informazioni chieste. La struttura è bella, ben posizionata. Appartamento funzionale. Torneremo volentieri.
Séjour de 8 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and staff very friendly. Room nice and comfortable
Séjour de 7 nuits en septembre 2019
Réponse de RECEPCIÓN le 10 nov. 2019
Thank you for your kind comments Best Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2019
Réponse de RECEPCION le 10 nov. 2019
Thank you. Best Regards

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Bed was terrible no proper tv no entertainment bathroom poor food awful
Séjour de 7 nuits en septembre 2019
Réponse de Smartline Lanzarote Palm le 17 sept. 2019
Dear Guest, We are sorry to hear about your bad experience while you were on holiday with us. Many of our guests are happy with our products and facilities, and we deeply regret this was not the case for you. We would also like to inform you that our team works on introducing entertainment for our guests. Your opinion matters and it will be taken into account in order to improve our services. Kindest Regards, Aleksandrina Atanasova Guest Relations

10/10 Excellent

Eleanor, Cork

Les points forts : Propreté et infrastructures et conditions de l’hébergement
There’s is absolutely nothing I could fault with this accommodation. From the staff to the apartments and the facilities, Lanzarote Palm is excellent
Séjour de 14 nuits en août 2019
Réponse de Smartline Lanzarote Palm le 17 sept. 2019
Dear Eleanor, First we would like to thank you for trusting our hotel with your holiday experience! We are happy to hear you had an excellent stay with us thanks to the staff and the facilities. Looking forward to welcome you back in the future. Kindest Regards, Aleksandrina Atanasova Guest Relations

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 10 nuits en septembre 2019
Réponse de Smartline Lanzarote Palm le 17 sept. 2019
Dear Guest, Thank you for scoring us this high! We hope you had an amazing holiday. Kindest Regards, Aleksandrina Atanasova Guest Relations

6/10 Satisfaisant

James, Limerick

Les points faibles : Propreté et personnel et service
Not a 4 start aparthotel - 3 at most
The aparthotel is in a great location albeit up a steep hill. For the most part the staff are really friendly and welcoming, apart from one of the receptionists. I asked for towels as they had not been changed and ours were crawling with ants. She was quite abrupt saying the towels are only changed every second day as with cleaning of the apartments. This is where Lanzarote Palm falls below standard- I can understand not cleaning every day but in the heat 27/28 C, fresh towels would be nice every day. No toiletries are provided by the hotel contrary to what is advertised so Insure you bring your own. The shower is a bit sporadic as the pressure is all over the place - extremely powerful to a dribble every couple of seconds. €10 deposit needed for both air con and tv remotes ! Safe access is 20€ for a week and 2€ per day afterward. I would stay again as it's so central but would prefer if towels could be changed daily.
Séjour de 10 nuits en septembre 2017

6/10 Satisfaisant

Chiara, Italy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Aparthotel a pochi passi dal mare
Abbiamo trascorso 7 giorni a Lanzarote, scegliendo di soggiornare in un Aparthotel in modo da avere maggiore libertà. Il Lanzarote Palm rispondeva pienamente alle nostre esigenze, e al nostro arrivo si è rivelato un posto davvero gradevole: piscina, bar, ristorante, terrazza...tutto veramente molto bello! Personale disponibilissimo: ci hanno aiutato in più di un'occasione, mantenendo sempre professionalità e cortesia. Unica (grande) pecca: la stanza brulicava di formiche! Nonostante le pulizie regolari, il problema continuava a riproporsi...
Séjour de 7 nuits en septembre 2017

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel with really friendly staff
Really nice hotel, with nice apartment and comfy beds. Bar food reasonably priced. Only downfall was no evening entertainment, otherwise a lovely stay. Close to beach and main strip
Séjour de 10 nuits en septembre 2017

10/10 Excellent

jo, chester

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect long weekend
Great hotel location, short walk down hill to the beach with all resort facilities in walking distance. Not noisy at all as away from main strip. Great pool area. We had a downstairs apartment plenty of room and utensils etc. Only negative - the false grass on the patio area of the downstairs looks shabby and tired now - probably looked great when new - just a dirt and ant magnet now.
Séjour de 3 nuits en septembre 2017

10/10 Excellent

john, cambridge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice clean hotel....
Very clean hotel with friendly staff....good location smooth check in/check out however would of liked extra pillows... maybe I should of asked for some more from the reception....but over all 10/10
Séjour de 3 nuits en août 2017
Réponse de Lanzarote Palm Team le 27 août 2017
Dear John Thank you for sharing your experience in Lanzarote Palm. We are happy to read you enjoyed your stay. As you commented if you had asked for more pillows we would have provided more. We hope to welcome you soon, Kind Regards