Verifizierte Bewertung
2/10 – Ungenügend
Tania
27. Aug. 2026
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
We had issues immediately upon check-in, but the host disclosed the roach problem less than an hour before check-in. At that point, what options did we realistically have? We urgently needed somewhere to stay and had no reasonable time to find another place, so we were forced to spend the first night there. We found two roaches, including one dead and covered in dust under the bed. The apartment was filthy, with excessive dust and evidence of mold around the sink. The bathroom door could not close at all and could not open fully, forcing us to squeeze inside, and the shower had a disgusting smell. The bed was broken, and an electrical outlet came off the wall—a serious safety concern. The listing photos are misleading and do not accurately represent the property. The host gave excuses about cockroaches being common in Lisbon and claimed the apartment was regularly cleaned, but the evidence clearly showed otherwise. After the first night, we were so disgusted and uncomfortable that we had to urgently find and pay for another accommodation. This ruined a vacation we worked hard for and took time off to enjoy. The host was extremely difficult to communicate with and repeatedly disappeared when we needed answers. Expedia was not much help either. We were told we would receive a refund for the remaining nights, yet almost a week after leaving, there is still no sign of the refund. Overall, the property was awful, the host’s handling of the situation was unacceptable. AVOID!!!!!!!!
Aufenthalt von 3 Nächten im August 2026
