We were unable to stay at this property and had to find an alternative accommodation. First, the photos of the outside of this accommodation are not accurate at all. It is located in a dark alley that smells horrible of urine as it is a place where people drop garage. The alley does not feel safe at all when you are walking around and unfortunately that does not change when you're inside. When you get inside, you unlock the door through a web-link and then it is difficult to find your room, as they are not marked. Unfortunately, it is not just the outside of the building that is unpleasant, as the inside also smells old and of mildew. My room did not have a door handle and when I reached out to customer service she recommended I find alternative accommodations. When I reached out to customer service some employees were very helpful and others were extremely difficult to work with. In trying to get a refund, they ended up charging me additional fees (even though I had already been charged for the full cost of the accommodation) and no one could explain what these charges were. They were very reluctant to refund me and kept adding costs, even though I was unable to stay at this accommodation at all. Eventually I was in touch with a helpful customer service representative and we were able to settle my issue. The area the building is located in has a lot to do around it, but for the price, I would highly suggest you find another accommodation.