I booked a stay for two nights. I drove seven hours with my two children and significant other and we arrived late, around 9pm. The house was filthy with dead bugs all over the place and in the bedding. There were live bugs in the tub including silverfish and spiders. Multiple. I spent my first three hours there doing laundry and cleaning so my family and I could go to bed. Could not get a response from the owner all night until she messaged at nearly noon the next day when we had decided to just go ahead and get on the lake for fun; we get a message from the owner, Braine saying she was sending somebody over to see the house that I had already spent the night before cleaning … SO we had to cut our like visit short and go wait for them to arrive. THREE HOURS. The person she sent, the “property inspector” looked at the pictures we took of the filthy rental and agreed with us that it was unclean and she would not stay there herself if it was in that condition. She said they didn’t have any pest control services there and needed a real cleaning crew. Her statement. She assured us that we would be able to get our cleaning fee back of $225. She also told us that the owner, Braine , who I was not getting responses from, was out of the country. The “property inspector “ tried to bribe us with new bedding claiming she wasn’t going to tell the owner she even brought that over and that we could have it. On the day we were supposed to check out the owner had messaged while we were asleep saying that we could have a late check out at 2 PM. When we said we wanted the cleaning fee back instead of a late check out she accused us of extorting her and mentioned that she had sent someone to clean and to bring us a new comforter to use. She also said that the house was not dirty, implying I was lying.. Weird she was so sure it was clean when she was not even in the country to see it herself… and why would I want somebody to come clean my vacation rental that I already cleaned when I got there, all while I am trying to have a private family vacation ? And if it wasn’t dirty then why did she send someone to clean ?! She’s still is blowing me off to this day and has not returned the cleaning fee and we did not stay late.
IMPORTANT :
This house is in a very rundown neighborhood and is NOT Lakeside. To get to the lake you have to cross the street and go through a big coded gate and across two more properties that actually are Lakeside.