Zimmersafe, Schreibtisch, Verdunkelungsvorhänge, Bügeleisen/Bügelbrett
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Bewertungen von Malmaison Liverpool

4 out of 5
Malmaison Liverpool
7 William Jessop Way, Liverpool, England

Bewertungen

8.8

Hervorragend

608 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
228 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
106 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
39 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

9.2/10

Personal & Service

8.6/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Besa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr edel
Aufenthalt von 1 Nacht im März 2024
Antwort von Love Mal xx am 4. Apr. 2024
Dear Besa,Thank you for taking the time to leave your score from your recent stay. We appreciate your time and we hope to welcome you back in the future.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr freundliche Staff und gut organisiert
Aufenthalt von 2 Nächten im April 2023
Antwort von Team Mal x am 25. Apr. 2023
Thank you for your review David, we are happy to see you enjoyed your stay with us and the service of our staff.We hope to welcome you back again soon!

8/10 – Gut

Catherine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Love Mal x am 5. Juni 2022
Hi Catherine, Thanks so much for your review. We are so glad that you enjoyed your stay and we hope to see you again soon.

8/10 – Gut

Mirko Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gute Lage an den Docks
Hotel ist an einer guten Lage - gleich bei den Docks. Hotelmanager ein wenig "mürrisch", aber Rest des Personals sehr freundlich und zuvorkommend. Leider hat es diverse Feueralarme gegeben, immer Fehlalarme. Frühstück bescheiden - man geht besser in die Stadt
Aufenthalt von 1 Nacht im August 2021
Antwort von Malmaison am 11. Sept. 2021
Thank you so much for your feedback, we are so happy you enjoyed your satay with us and do hope to see you again soon! Love Mal x

8/10 – Gut

Can

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2020
Antwort von Malmaison am 17. Aug. 2020
Dear Can Thank you for taking the time to leave us 8* rating. Mal xx

10/10 – Hervorragend

Nichola

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was excellent. Very clean, comfortable, friendly staff. Will definitely be staying here again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Love Mal xx am 19. Mai 2024
Dear Nichola,Thank you for leaving such a positive review and score from your recent stay. We hope to welcome you back in the future.

4/10 – Schlecht

Sarah

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
On first glance hotel was lovely however Air conditioning didn't work properly and room was baking hot both nights. Staff on reception disinterested. No instructions in room for TV and took forever to get it to pair with phone. On the whole not impressed and wouldn't go back
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Love Mal xx am 13. Mai 2024
Dear Sarah,Thank you for taking the time to leave your feedback from your recent stay. I want to apologise if you did not feel impressed during your stay and would hope to see again to have your mind changed. We have passed the information onto the relevant departments so they aware.

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stop being pretentious and serve pints in the bar and not damned “schooners”. I don’t want a “schooner” I want a pint. Why management dictates this I have no idea. I would have stayed here many more times over the past years because of this. Otherwise excellent. Great breakfast nice room, good location. Would have been 5 stars but for this bit of management dictated nonsense.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Love Mal xx am 13. Mai 2024
Dear Michael,Thank you for leaving your honest feedback on your recent stay. I want to ensure you this is not a management decision, but a company one and they are known to be in all of our hotels in the country. We have however passed your feedback onto to the relevant department and we hope to see you again in the future.

6/10 – Okay

Andrew

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
The hotel is quite nice, and rooms are ok. I’ve never stayed in a Malmaison before, but to be honest I expected it to be a bit more luxurious than it was. It’s clean, and generally nice, but although the decor is stylish, it lacks the attention to detail of higher end hotels e.g. there’s no water in the rooms, there’s no minibar (you can get drinks from vending machine in the lobby), they don’t have any body lotion in the rooms, when I tried to call reception (about a problem with the room not about the lack of body lotion!) it just rang and rang and no one answered, there was no room service menu, just a piece of paper with a QR code link for the menu, which didn’t work, so in the end I just popped to the supermarket on the corner and grabbed a sandwich. I’m going to be honest that I also got the explicit feeling from the reception team that they were treating me as a ‘cheap’ guest because I booked through Expedia. Sure, I got a good deal, but when I booked there were plenty of other hotels for the same price, and next time I’ll try one of the others. Summary, it’s stylish, clean, and reasonably handy for the conference centre/ACC (although there are other that are a lot closer) - so if you booked before reading, don’t despair it’s totally fine. If you’re reading this before booking, I would probably choose somewhere else next time.
Aufenthalt von 2 Nächten im April 2024
Antwort von Love Mal xx am 5. Mai 2024
Dear Andrew,We appreciate your feedback and would like to thank you for letting me know regarding your recent experience. We have passed your feedback onto management and ensure you that we do not treat our guests as anything but well respected with however they book. We do hope you hope to visit us again in the future.

10/10 – Hervorragend

Ian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fun hotel. Very well located. Would go back.
Aufenthalt von 2 Nächten im April 2024
Antwort von Love Mal xx am 2. Mai 2024
Dear Ian,Thank you for your review – we are so glad to hear you enjoyed your stay.We look forward to seeing you again soon!

10/10 – Hervorragend

Craig

Aufenthalt von 2 Nächten im April 2024
Antwort von Love Mal xx am 20. Mai 2024
Dear Craig,Thank you for leaving your high score from your recent stay at Malmaison Liverpool. We hope to welcome you back in the future.

2/10 – Ungenügend

Beth

Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Dianne

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Breakfast never showed up, they admitted they had forgotten to deliver it. I expected better and had already paid for it
Aufenthalt von 1 Nacht im April 2024
Antwort von Love Mal xx am 29. Apr. 2024
Dear Dianne,We would like to apologise again for the inconvenience caused. As explained we have refunded you the difference and apologise for this.

6/10 – Okay

Margaret

Gut: Sauberkeit
Nothing really unique. It was a typical city centre hotel. Air conditioning and no fresh air or openable windows. The food was too expensive so can't rate it as didn’t try it. The bed was comfortable and the ensuite had both a lovely bath and a walk in shower so the facilities were comfortable. The decor is pretty gloomy with lots of black and grey
Aufenthalt von 2 Nächten im April 2024
Antwort von Love Mal xx am 28. Apr. 2024
Dear Margaret,As we are a city hotel and a high rise building, none of our windows will open due to health and safety as they are floor to ceiling windows. For our decor, the rooms are designed to fit our brand in a unique way. We are sorry to hear that you did not find the rooms to your liking and would like to thank you for your feedback.

10/10 – Hervorragend

Kirsty, Basingstoke

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had a really wonderful stay here. Everyone that i spoke to was friendly and helpful, the food was excellent and i had a fab nights sleep - cannot fault this hotel and i will be coming back
Aufenthalt von 1 Nacht im April 2024
Antwort von Mal Team x am 24. Apr. 2024
Dear Kirsty, thank you for taking the time to leave your feedback from your recent stay. We are pleased that you enjoyed your stay and we hope to welcome you back in the future.

10/10 – Hervorragend

Reece

Aufenthalt von 1 Nacht im April 2024
Antwort von Mal Team xx am 12. Mai 2024
Dear Reece, Thank you for taking the time to leave your score from your recent stay. We appriecate your honest score and hope to welcome you back in the future. Love,

10/10 – Hervorragend

Nathan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice hotel, friendly staff excellent breakfast
Aufenthalt von 1 Nacht im April 2024
Antwort von Love Mal xx am 21. Apr. 2024
Dear Nathan,Thank you for your amazing review from your recent stay at Malmaison Liverpool. We are so pleased that you enjoyed your stay!

8/10 – Gut

Neil

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Love Mal xx am 16. Apr. 2024
Dear Neil,Thank you for taking the time to leave your score. We hope to welcome you back in the future.

8/10 – Gut

Louisa Jane, Leyland

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Love Mal xx am 8. Apr. 2024
Dear Louisa Jane,Thank you for taking the time to leave your score from your recent stay. We appreciate your feedback and we hope to welcome you back in the future.

6/10 – Okay

Lynne

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Love Mal xx am 5. Apr. 2024
Dear Lynne,Thank you for leaving your score. We appreciate all scores to improve our ways. We do hope to see you again in the future.

8/10 – Gut

Emma

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nothing specific to add
Aufenthalt von 1 Nacht im April 2024
Antwort von Love Mal xx am 3. Apr. 2024
Dear Emma,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!Kindest Regards,

6/10 – Okay

Dermot

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great location bar area and reception. Shame no Guinness in bar - which seemed strange as you must have quite a few Irish stay. Rooms furniture holding safe looked distressed - no complementary bottle of water which was not in keeping with other 4/5 star hotels
Aufenthalt von 3 Nächten im März 2024
Antwort von Love Mal xx am 2. Apr. 2024
Dear Dermot,Thank you for leaving your feedback from your stay. As we are a chain hotel, unfortunately we have to stock the correct items as all the other chains. Our standard rooms do not come with water, as stated in the club rooms. We do apologies if you did not find this to be a 4* stay, however we can confirm we are.

10/10 – Hervorragend

hannah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Love Mal xx am 29. März 2024
Dear Hannah,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!Kindest Regards,

10/10 – Hervorragend

Andrew

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Love Mal xx am 29. März 2024
Dear Andrew,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!Kindest Regards,

8/10 – Gut

Emily

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel. Shame about the water view, it was more a view the car park with a slight view of the water. The downstairs bar has lovely atmosphere but it was very busy due to a wedding party. Decor in the downstairs area is beautiful and looks very classy. I was a little disappointed with the upgrade as the bed ended up being a double instead of a king size, which seems odd for an upgraded room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Love Mal xx am 29. März 2024
Dear Emily,Thank you for your review – we are sorry to hear that you were not satisfied with your stay. We will pass your feedback on to the relevant departments. If you wish to discuss your experience further, please do not hesitate to contact us via email.We hope to see you again in the future.

8/10 – Gut

Barrie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I didn’t like the hair drier an the tv but was ok!
Aufenthalt von 2 Nächten im März 2024
Antwort von Love Mal xx am 24. März 2024
Dear Barrie,Apologies if you did not like our hair drier or TV. We do hope this does not affect you from visiting us again in the future.

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy 20 minute walk to shopping and dining at Royal Albert Dock. Restaurant in hotel is good for dinner. No breakfast available and that would be nice. Hotel bar is quaint and bright with great service. The restaurant is nice but the server was not the greatest. Didn’t understand what a gin and tonic with lime was. Otherwise great place!
Aufenthalt von 2 Nächten im März 2024
Antwort von Love Mal xx am 19. März 2024
Dear James,Thank you for taking the time to leave your feedback from your recent stay. We offer breakfast for all of our guests at specific times so we hope to welcome you back in the future.

6/10 – Okay

Stuart

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 17. März 2024
Dear Stuart,We appreciate your score and apologise for any inconvience.

8/10 – Gut

Stephen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, nice room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Reception am 12. März 2024
Hi Stephen, Thank you for rating us! We appreciate your feedback and we are happy to see you enjoyed your stay! Love Mal x

10/10 – Hervorragend

Phillip

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Reception am 13. März 2024
Hi Phillip, Thanks for rating us an amazing 5/5! We hope to welcome you back soon. Love Mal x

10/10 – Hervorragend

lauren

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
we stayed here for one night , the hotel was even nicer than we expected on arrival and the lady on reception thar checked us in and out was so lovely. Room was spacious and clean, modern and all round well presented.
Aufenthalt von 1 Nacht im März 2024
Antwort von Love Mal xx am 2. März 2024
Dear Lauren,Thank you for taking the time to leave your feedback from your recent stay at Malmaison Liverpool. We are pleased that you enjoyed your stay and we hope to welcome you back.

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Love Mal xx am 2. März 2024
Dear Rebecca,Thank you for leaving your 5 star mark on your recent stay at Malmaison Liverpool. We hope to welcome you back in the future.

10/10 – Hervorragend

TONI

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 25. Feb. 2024
Dear Toni,Thank you for your score. We hope to welcome you back in the future.

8/10 – Gut

Raj

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Love Mal xx am 20. März 2024
Dear Raj,Thank you for leaving such a positive review from your recent stay. We are pleased that you enjoyed your stay and we hope to welcome you back in the future.

8/10 – Gut

Mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 21. Feb. 2024
Dear Mark,Thank you for your score from your recent stay. We are pleased that you enjoyed your stay. We hope to welcome you back in the future.

10/10 – Hervorragend

Elena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 19. Feb. 2024
Dear Elena,Thank you for leaving your score from your recent stay. We hope to welcome you back in the future.

10/10 – Hervorragend

Ron

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 19. Feb. 2024
Dear Ron,Thank you for leaving your score from your recent stay. We hope to welcome you back in the future.

8/10 – Gut

Clare

Mit dem Partner gereist
Gut: Personal & Service
Brilliant but girls if you need to do your makeup you need to bring your own light and mirror …
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 19. Feb. 2024
Dear Clare,Thank you for taking the time for leaving your feedback. We appreciate your honest feedback and will pass this onto the relevant department. We hope to welcome you back in the future.

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 16. Feb. 2024
Dear Richard,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!Kindest Regards,

10/10 – Hervorragend

Stacey

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 16. Feb. 2024
Dear Stacey,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!Kindest Regards,

6/10 – Okay

Abigail

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 14. Feb. 2024
Dear Abigail,Thank you for leaving your score. We hope to welcome you back in the future.

10/10 – Hervorragend

Lee

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 20. März 2024
Dear Lee,Thank you for taking the time to leave your score from your recent stay. We hope to welcome you back in the future.

10/10 – Hervorragend

Timothy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice location Great staff Many thanks.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Love Mal xx am 14. Feb. 2024
Dear Timothy,Thank you for taking the time to leave your feedback and score from your recent stay at Malmaison Liverpool. We hope to see you again in the future.

8/10 – Gut

Timothy

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 7. Feb. 2024
Dear Timothy,Thank you for leaving your review from your recent stay at Malmaison Liverpool. We are pleased that you enjoyed your stay.

10/10 – Hervorragend

Emma

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Incredible hotel, highly recommend
Amazing stay, this will be my go to whenever I visit Liverpool. Lovely large comfortable room, breakfast was incredible and the service was outstanding!! Great location in the docks too close to the centre.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 7. Feb. 2024
Dear Emma,Thank you for leaving your review from your recent stay at Malmaison Liverpool. We are pleased that you enjoyed your stay.

10/10 – Hervorragend

mark

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff and comfortable room
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Love Mal xx am 4. Feb. 2024
Dear Mark,Thank you for leaving your feedback and score from your recent stay. We hope to welcome you back in the future.

6/10 – Okay

Kurt

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Didn't appreciate the fire alarm going off twice apparently the system is joined to apartments on the top floor which seems according to staff to regularly happen
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 4. Feb. 2024
Dear Kurt,Thank you for your honest feedback. Unfortunately, due to fire alarm's going off, this is out of our control as the alarm is there for your safety. We apologise it disturbed you however please remember, this is in line for your safety.

10/10 – Hervorragend

G

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Love Mal xx am 4. Feb. 2024
Dear Graeme,We appreciate you taking the time to share your rating with us.We look forward to seeing you soon!

10/10 – Hervorragend

GARY

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Love Mal xx am 4. Feb. 2024
Dear Gary,Thank you for leaving your score from your recent stay. We hope to welcome you back in the future.

10/10 – Hervorragend

Tanith

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Love Mal xx am 20. März 2024
Dear Tanith,Thank you for taking the time to leave such a great score from your recent stay. We are pleased that you enjoyed your stay and we hope to welcome you back.