Bar (in der Unterkunft)

Bewertungen von The Municipal Hotel Liverpool - MGallery

4 out of 5
The Municipal Hotel Liverpool - MGallery
Municipal Building Dale Street, Liverpool, England

Bewertungen

8.8

Hervorragend

150 von insgesamt 255 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
61 von insgesamt 255 Gästebewertungen haben eine Bewertung von 8 - Gut" "
29 von insgesamt 255 Gästebewertungen haben eine Bewertung von 6 - Okay" "
9 von insgesamt 255 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 255 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

8.6/10

Personal & Service

8.6/10

Ausstattung

9.2/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Stefan, Haan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ein schönes und edles Hotel, sehr zentral und gut gelegen. Binnen weniger Minuten ist man am Hafen, am Bahnhof oder in der Innenstadt. Alles war sehr sauber, nur die Gänge im Haus rochen leicht modrig, was sicherlich auf das Alter des Hauses zurückzuführen ist. Durch die verwinkelte Bauweise musste man viele Türen durchschreiten um zum Zimmer zu kommen. Das Personal war freundlich, das Palmenrestaurant war ein schöner Ausklang am Abend. Die Zimmer waren für englische Verhältnisse groß und ziemlich ruhig. Das Frühstück war einerseits deutlich über kontinental (Toast, Brot, Obst, Müsli, Joghurt, Wurst & Käse, Gebäck) und bot zudem eine warme Option dazu an. Kleiner Wermutstropfen: am zweiten Tag gab es währen unserer Anwesenheit kein Brot und keine Croissants mehr. Diese kamen erst nach 9 Uhr, nachdem wir fertig waren. Ansonsten gutes Frühstück in schönem Ambiente. Der größte negative Aspekt: Nachdem man es geschafft hat die lärmende Klimaanlage abzuschalten hatte man immernoch eine viel zu laute Zimmerlüftung, die den ganzen Tag, somit auch in der Nacht, lief und uns ordentlich nervte. Das Bett hatte nur eine Decke für zwei, wir erhielten auf Nachfrage problemlos eine Zweite. Leider hatten wir dann zwei voluminöse, überdimensionierte Decken, die das Bett arg beengten. Am ersten Tag stand unsere Zimmertür nach dem Zimmerservice offen als wir Abends zurück kamen. Das darf nicht passieren! Alles in allem ein gutes Hotel, mit sehr lauter Lüftung im Zimmer.
Aufenthalt von 2 Nächten im März 2024
Antwort von Kinga Walsh am 28. März 2024
Dear Stefan,It was a pleasure to read your lovely review. I am so pleased to know how much you enjoyed your most recent stay with us and it was a delight to share your kind words with all the team of whom I am so proud.A very warm welcome back awaits you whenever you are able to visit us again but, in the meantime, I send you my renewed appreciation of your thoughtful feedback and best regards,Kinga Walsh

6/10 – Okay

sarah

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Feel like this was a missed opportunity at a great hotel! The room was clean but lacked any amenities, additional touches and attention to detail. No room service or details of hotel facilities and also no personal care items that would normally be found in a 5 star hotel. The room layout was such that due to the full length window facing 3 other rooms with the same layout we felt unable to have the curtains open for the 2 nights as you are totally overlooked! Again attention to detail showed that our curtains had rips in the lining that let in light. No vanity mirror at the desk meant I had to sit cross legged on the floor to get ready for the day. I asked at reception for a mirror and unfortunately this was not available. The complimentary bathrobes to use seemed ok but my pocket had a rip/hole in it. The first night we had one brand of water in the room and the second nights the cans were a different brand and were dented and dirty, so much so we didn’t touch them. The use of the swimming pool was an additional £50 per person that we unfortunately had not noted when booking the hotel and felt a little aggrieved to pay the extra so cannot comment on that. The hotel and building is beautiful but lacks the touches that make it 5 star and there are other hotels in the area that offer more for less money. Massive shame and a missed opportunity.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kinga Walsh am 17. Mai 2024
Dear Sarah,Needless to say I was most concerned that we failed to extend the high standards of service, attention to detail and professional curtesy expected by our guests.It is undoubtedly our aim to extend warm friendly and above all completely engaging service for each and every guest and I am truly sorry that this was not the case on this occasion.We highlight the chargeable facilities on our website and all third party sites, whilst I note your disappointment - we remain competitive within Liverpool and the North-West.Whilst I am unable to turn back the clock, I hope you will accept my assurance that your experience was not typical and should you ever consider staying with us in the future, I would be grateful if you would contact me directly, so I may ensure we have the opportunity to fully restore your image of The Municipal.With kind regards,Kinga Walsh

10/10 – Hervorragend

Lauren

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, the room we had was comfortable and cozy. We traveled far to stay here and throughly enjoyed our stay!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kinga Walsh am 10. Mai 2024
Dear Lauren,It is with great joy that we received your recent review, and we are truly grateful for your kind words and the time you took to share your experience with us.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

8/10 – Gut

Jenna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Kinga Walsh am 4. Mai 2024
Thank you very much for taking the time to leave a fabulous rating. We look forward to welcoming you back to our hotel soon.

10/10 – Hervorragend

Ian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Kinga Walsh am 3. Mai 2024
Dear Ian,It is with great joy that we received your recent review, and we are truly grateful for your 5-star ratings and the time you took to share your experience with us.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

Corey

Aufenthalt von 1 Nacht im April 2024
Antwort von Kinga Walsh am 17. Mai 2024
Dear Corey,On behalf of the entire team here at the Municipal thank you ever so much for having taken the time to share this wonderful 5-star review following your recent stay with us. Until your next visit, I send you my renewed appreciation of your thoughtful and generous review together with my warmest regards,Kinga Walsh

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 3 Nächten im April 2024
Antwort von Kinga Walsh am 26. Apr. 2024
Dear Peter,Thank you for taking the time to share your excellent experience following your recent stay at the Municipal Hotel and Spa. The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

8/10 – Gut

Ian

Aufenthalt von 1 Nacht im April 2024
Antwort von Kinga Walsh am 16. Mai 2024
Dear Ian,It was a pleasure to welcome you to the Municipal recently and thank you for your thoughtful review, from which I was delighted to learn how much you enjoyed your stay. We all look forward to welcoming you back to the Municipal whenever your plans allow.Best Wishes,Kinga Walsh

10/10 – Hervorragend

Adam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Kinga Walsh am 20. Apr. 2024
Dear Adam,We are absolutely thrilled to receive your wonderful review, and we sincerely appreciate you taking the time to give us 5 star ratings.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

Akihiko

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
スタッフがとても親切に笑顔で対応していただけたのが非常に好印象でした。 施設としては外観、内装ともに素晴らしく、金額以上の満足感がありました。
Aufenthalt von 3 Nächten im April 2024
Antwort von Kinga Walsh am 18. Apr. 2024
Dear Akihiko,How kind of you to take the time to write such a lovely review, following your stay at The Municipal.It will be an absolute joy for me to share your kind and thoughtful words with all the team.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

Daian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was an old municipal building which was tastefully converted into a hotel a year ago. It has these fantastic high ceilings and has a grand aurora. I really enjoyed my stay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kinga Walsh am 18. Apr. 2024
Dear Daian,We are absolutely thrilled to receive your wonderful review, and we sincerely appreciate you taking the time to share your delightful experience with us.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

Hon Sang Tony, London

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I recently stayed at The Municipal and had a wonderful experience. The interior was beautifully renovated, showcasing tasteful decor throughout the property. The staff were very friendly and the service was exceptional. The discounted parking option near the hotel was a great perk that added convenience to my visit. I recommend the hotel for anyone looking for a delightful blend of aesthetics and hospitality.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kinga Walsh am 10. Apr. 2024
Dear Hon Sang Tony,Thank you for your comprehensive and thoughtful review following your recent stay.It was such a joy for me to share your many kind and glowing words of praise with all the team of whom we are incredibly proud. Your thoughtful description of your stay is what we strive to achieve for all guests and your warm feedback and knowledge that you took so many fond memories away with you truly means so much to us all.We look forward to welcoming you back to the Municipal whenever your plans allow.Best Regards,Kinga Walsh

2/10 – Ungenügend

Sophie

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im April 2024
Antwort von Kinga Walsh am 10. Apr. 2024
Dear Sophie,We strive to offer an engaging and enjoyable experience for all our guests, and it seems we might not have met your expectations. We would be grateful if you could share more details about your visit, so we can address any issues and improve our service. Please feel free to contact us directly with your feedback. Kind Regards,Kinga Walsh

10/10 – Hervorragend

Stephen

Aufenthalt von 1 Nacht im März 2024
Antwort von Kinga Walsh am 20. Apr. 2024
Dear Stephen,We are absolutely thrilled to receive your wonderful review, and we sincerely appreciate you taking the time to give us 5 star ratings.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

6/10 – Okay

Dorothea

Mit der Familie gereist
Gut: Sauberkeit
We stayed for a 4 night break, Sunday to Thursday. First impressions were great but then after a couple of days it changed. The Palm Court decor was beautiful and sitting there was the highlight of the holiday. The service though was extremely slow as there was not enough staff. Could do with a few more options on the bar menu although the food was nice that we ordered. We were disappointed with the food at breakfast and expected better from a four star hotel. Again there was not enough staff although on our last day the service was much improved. The location was fine for us but my sister has mobility issues and she struggled with the street inclines. The Albert Dock area is flat and has a lot going on so it would be a better location for anyone with mobility issues.
Aufenthalt von 4 Nächten im März 2024
Antwort von Kinga Walsh am 1. Apr. 2024
Dear Dorothea,Whilst I was pleased to learn of the aspects of your stay that you enjoyed, I am so sorry that it was not the perfect one that it should have been and am most grateful to you for advising me of the reasons why.Thank you again for allowing us to reflect on our service delivery in these circumstances, and we do hope you will give us the opportunity to welcome you back in the future, at which time we will spare no efforts in providing you with the perfect visit.Best Regards,Kinga Walsh

8/10 – Gut

Daisy

Gut: Sauberkeit und Zustand der Unterkunft
Great facility. Sloppy house keeping. Sporadic refills. The room looked different every day, which suggested to me inconsistent standards for house keeping.
Aufenthalt von 3 Nächten im März 2024
Antwort von Kinga Walsh am 1. Apr. 2024
Dear Daisy,Thank you very much for taking the time to post your review following your recent stay with us at The Municipal and Spa Hotel, Liverpool. I am genuinely sorry to learn that certain aspects of your stay were not to your satisfaction. Where we have not provided the very best service and facilities, it is always my express intention to rectify the matter decisively along with my team. The team responsible for the areas you have kindly highlighted have asked to be associated with my apology, and to offer assurance that your feedback will be used constructively to address the matters raised.I do hope that we might have the pleasure of welcoming you back to the Municipal at some point in the future. Best Regards,Kinga Walsh

10/10 – Hervorragend

Ramón Angel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente servicio relación con el precio. Altamente recomendable, muy cerca de la zona de bares y es seguro caminar.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kinga Walsh am 1. Apr. 2024
Dear Ramon Angel,It was a pleasure to welcome you to the Municipal recently and thank you for your thoughtful review, from which I was delighted to learn how much you enjoyed your stay. We all look forward to welcoming you back to the Municipal whenever your plans allow.Best Regards,Kinga Walsh

10/10 – Hervorragend

Caitlin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Kinga Walsh am 1. Apr. 2024
Dear Caitlin,We appreciate your valuable time in providing us 5 out of 5 star ratings on your recent experience following your recent stay at the Municipal and Spa Hotel. Until your next visit, I send you my personal good wishes as well as those of everyone at the Municipal.Best Wishes,Kinga Walsh

8/10 – Gut

Patricia

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautuful hotel/building, clean and well decorated, lovely bar and lounge areas. room too warm not able to regulate temperature, not able to open windows due to it being a listed building but felt this to be unsafe un event of a fire, also bit noisy due to traffic and doors banging, breakfast over priced, reception staff very friendly and helpful, bar staff slow service and missing a smile/disinterested.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kinga Walsh am 28. März 2024
Dear Patricia,Whilst I was pleased to learn of the aspects of your stay you enjoyed, I am so sorry that it was not the perfect one that it should have been and I am most grateful to you for advising me of the reasons why.I do hope that we might have the pleasure of welcoming you back to the Municipal at some point in the future but, in the meantime, I send you my renewed apologises,Kinga Walsh

8/10 – Gut

Kevin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Kinga Walsh am 28. März 2024
Dear Kevin,Thank you for taking the time and share your ratings with us after your recent stay. Until your next visit, I send you my personal good wishes as well as those of everyone at the Municipal.Best Regards,Kinga Walsh

10/10 – Hervorragend

Adam

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Kinga Walsh am 26. März 2024
Dear Adam Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!Until your next visit, I send you my personal good wishes as well as those of everyone at the Municipal.Best Regards,Kinga Walsh

10/10 – Hervorragend

elizabeth

Aufenthalt von 1 Nacht im März 2024
Antwort von Kinga Walsh am 10. Apr. 2024
Dear Elizabeth,It was a pleasure to welcome you to the Municipal recently and thank you for your 5-star review, from which I was delighted to learn how much you enjoyed your stay. We all look forward to welcoming you back to the Municipal whenever your plans allow.Best Regards,Kinga Walsh

10/10 – Hervorragend

Damian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Kinga Walsh am 26. März 2024
Dear Damian,Thank you so much for this 5-star review.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

Peter

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent 10/10
Aufenthalt von 1 Nacht im März 2024
Antwort von Kinga Walsh am 19. März 2024
Dear Peter,Thank you so much for taking the time to leave an excellent rating.Until your next visit, I send you my personal good wishes as well as those of everyone at the Municipal.Kind Regards,Kinga Walsh

10/10 – Hervorragend

Austin

Aufenthalt von 1 Nacht im März 2024
Antwort von Kinga Walsh am 1. Apr. 2024
Dear Austin,We appreciate your valuable time in providing us 5 out of 5 star ratings on your recent experience following your recent stay at the Municipal and Spa Hotel. Until your next visit, I send you my personal good wishes as well as those of everyone at the Municipal.Best Wishes,Kinga Walsh

10/10 – Hervorragend

Gwyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Kinga Walsh am 11. März 2024
Dear Gwyn,Receiving your glowing rating is truly rewarding, and it motivates us to continue delivering exceptional experiences to all our guests.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

Mary, Kenilworth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is wonderful, location, facilities, staff. We had a fabulous stay celebrating a friend's 60th birthday and the staff helped make it a thoroughly enjoyable experience. Nothing was too much trouble and carried out with such professionalism. The place is spotless and everything you would expect from a top class hotel.
Aufenthalt von 2 Nächten im März 2024
Antwort von Kinga Walsh am 4. März 2024
Dear Mary,Thank you very much for taking the time to review your recent stay at and a happy belated 60th birthday to your friend! Your account of how much you enjoyed your time with us was a treat to read. The warm and attentive service of our team is key to our success and I could not be happier to read of your satisfaction.A very warm and special welcome back awaits you whenever you are able to visit us again.Best Regards,Kinga Walsh

10/10 – Hervorragend

Julia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel! Love Palm Court!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kinga Walsh am 4. März 2024
Dear Julia,Creating memorable and enjoyable experiences for our guests is at the core of what we do, and we are thrilled to have succeeded in making your visit 5 out of 5. The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

megan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stayed here on a midweek break for the football. Lovely hotel, palm court was so relaxing to have a drink in after shopping, beautiful interiors throughout the hotel. Close to shops, Ubers could pull up right outside the hotel entrance and its walking distance to the train station too. Room was spacious, comfy and friendly staff.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 5. März 2024
Dear Megan,Thank you ever so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a fabulous experience and hope to have the pleasure of welcoming you back in the not too distant future.With warm regards,Kinga Walsh

8/10 – Gut

Samantha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 27. Feb. 2024
Dear Samantha,Thank you for taking the time to leave us a high rating! We’re thrilled to know that you had a positive experience with us. Until your next visit, I send you my personal good wishes as well as those of everyone at the Municipal.Best Regards,Kinga Walsh

10/10 – Hervorragend

Adam

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stay was very comfortable
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 23. Feb. 2024
Dear Adam,How kind of you to take the time to write such a lovely review, following your stay at The Municipal.It will be an absolute joy for me to share your kind and thoughtful words with all the team.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

steve

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kinga Walsh am 23. Feb. 2024
Dear Steve,What a pleasure it was to have you with us, and we are absolutely thrilled to hear that you had an amazing experience by rating us 10 out if 10. Thank you once again for choosing the Municipal Hotel. We look forward to the pleasure of welcoming you back for more delightful moments in the future.Best regardsKinga Walsh

10/10 – Hervorragend

Anita, Burnaby

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Municipal Hotel is a unique and remarkable building. The Deluxe room was spacious and the bathroom modern. The staff were very welcoming and helpful in getting us oriented and support as needed. I would definitely come back to stay the next time I visit charming Liverpool.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 23. Feb. 2024
Dear Anita,We are thrilled to hear that you enjoyed your experience, and we extend our gratitude for highlighting the excellent service from our staff. It's heartening to know that their helpfulness and hospitality added to the overall enjoyment of your visit. Our team is dedicated to creating memorable moments for our guests, and your comments serve as motivation to continue delivering exceptional service.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

Jim

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful stay, very comfortable room. Great bar and convenient for the city.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 23. Feb. 2024
Dear Jim,It was a pleasure to welcome you to the Municipal recently and thank you for your thoughtful review, from which I was delighted to learn how much you enjoyed your stay. We all look forward to welcoming you back to the Municipal whenever your plans allow.Best Regards,Kinga Walsh

6/10 – Okay

MARIEE

Gut: Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kinga Walsh am 23. Feb. 2024
Dear MARIEE,Thank you for taking the time to share your ratings following your recent stay at the Municipal Hotel, Liverpool. I do hope that we might have the pleasure of welcoming you back to the Municipal at some point in the future. Kindest Regards,Kinga Walsh

8/10 – Gut

terry, Scotter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Kinga Walsh am 21. Feb. 2024
Dear Terry, Thank you for taking the time and share your rating with us. Until we have the pleasure of welcoming you back, we wish you all the best, Kinga Walsh

10/10 – Hervorragend

Jack

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay, lovely staff and overall a great hotel!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 20. Feb. 2024
Dear Jack,What a pleasure it was to have you with us, and we are absolutely thrilled to hear that you had an amazing experience! Thank you for taking the time to share your kind words. I hope to have the pleasure of welcoming you back in the not too distant future.Best Regards,Kinga Walsh

8/10 – Gut

Paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel in a fantastic city.
Receptionist excellent. Breakfast excellent. Service in dinning room excellent. Hotel really nice, really lovely building. Pool is £30 extra to use so i did not use. Dinner good quality but smallish portions and not cheap however the chips were best i had ever tasted. Generally the hotel was good value for money. Area around the hotel is really nice.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 19. Feb. 2024
Dear Paul,We are thrilled to hear that you enjoyed your experience, and we extend our gratitude for highlighting the excellent service from receptionist to the dining room. Our team is dedicated to creating memorable moments for our guests, and your comments serve as motivation to continue delivering exceptional service.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

8/10 – Gut

Lucy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Municipal Review
It was a lovely hotel , but although the rooms were sound proofed , the corridor was noisy and were continually woken up from 7:30am on a Sunday from hotel staff, ontop of this at 8am the fire alarm also went off by accident so not great if you’re looking for a relaxing lie in. We also opted to add on continental breakfast for £15 each which was nice enough but limited on choices , for a 5 star we expected a lot more . Also they had stated about fresh smoothies and there was none there , only fruit juices
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 19. Feb. 2024
Dear Lucy,Thank you for taking the time and share your experience following your recent stay with us. Your feedback is invaluable to us, as it helps us identify areas for improvement. We are committed to ensuring that all our guests have a memorable and positive experience, and your insights are crucial in guiding our ongoing efforts to enhance our service quality. Once again, I would like to extend my sincere apologies. It is our hope that you will give us the opportunity to better host you in the future and to ensure that your next experience with us is as delightful as it should be.Best Regards,Kinga Walsh

10/10 – Hervorragend

Ryan

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 19. Feb. 2024
Dear Ryan,We are profoundly grateful and thrilled to receive your 10 out of 10 review of your recent stay. We look forward to the pleasure of welcoming you back for more delightful moments in the future. Best regards, Kinga Walsh

2/10 – Ungenügend

John

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 20. Feb. 2024
Dear John,Thank you for taking the time to share your experience with us. We apologise that your stay was not what you expected. We do hope you will give us the opportunity to welcome you back in the future, at which time we will spare no efforts in providing you with the perfect visit. Best Regards,Kinga Walsh

10/10 – Hervorragend

Nicola

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staff made stay special.
The staff made it for us. So many hotels of late make you feel like you're a burden to them and their more important but they gave an unpretentious welcome and done whatever they could to make our stay a lovely experience. Special thanks to Charlotte and the concierge.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 16. Feb. 2024
Dear Nicola,We would like to express our sincere appreciation for taking the time to share your wonderful experience following your recent stay at the Municipal Hotel, Liverpool, and we are truly delighted to hear about the exceptional service provided by Charlotte and the concierge. Receiving your glowing review is truly rewarding, and it motivates us to continue delivering exceptional experiences to all our guests. Thank you once again for choosing the Municipal Hotel. We look forward to the pleasure of welcoming you back for more delightful moments in the future.Best regards, Kinga Walsh

6/10 – Okay

Stephen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were friendly, hotel was clean. I sent a very small request to the hotel (asked for a birthday token in room for my partner and payment card), request was ignored. Perhaps not the place to stay if attention to detail is important to you
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 16. Feb. 2024
Dear Stephen,Thank you for your review.I am most sorry for the shortfalls in service and inconveniences you experienced during your recent stay for which please accept my most sincere apologises and assurance that they are not at all typical of the high standards of care, professionalism and attention to detail we desire to extend to all our guests.I do hope that we might have the pleasure of welcoming you back to the Municipal at some point in the future but, in the meantime, I send you my renewed apologises for the disappointing memories you took away with you and my warmest good wishes,Kinga Walsh

10/10 – Hervorragend

Howard

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent friendly staff from check in to check out Lovely bar /restaurant area and bedroom Would definitely recommend and stay there again
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 16. Feb. 2024
Dear Howard,We are delighted to hear that you had an astonishing experience during your visit. Your kind words about our hotel and staff are truly appreciated. It brings us immense joy to know that everything met your expectations.I hope to have the pleasure of welcoming you back in the not too distant future.Best Wishes,Kinga Walsh

10/10 – Hervorragend

Sophie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 16. Feb. 2024
Dear Sophie,Thank you for taking the time to review our hotel. Your solid 10/10 rating inspire us to continue our commitment to excellence. We look forward to the pleasure of welcoming you back for more delightful moments in the future.Best regards, Kinga Walsh

10/10 – Hervorragend

Hassan

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 12. Feb. 2024
Dear Hassan,Thank you for your solid 10/10 rating, which inspire us to continue our commitment to excellence. Thank you once again for choosing the Municipal Hotel, Liverpool. Until we have the pleasure of welcoming you back, we wish you all the best.Kinga Walsh

10/10 – Hervorragend

Simon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall Exceptional stay and would return!
The whole experience was great. When you walk in the hotel has an amazing aesthetic and a beautiful Sandalwood like scent when you walk in. Seems each hotel have their own unique scent (only thing could have topped this is if I could have bought some to take home). The rooms were beautiful and extremely comfortable. Was helped by two great employees on the front desk ( Black woman with pristine braids and a white woman with coppery/brown hair). They went above and beyond and made me feel super welcome (even lent me an umbrella to brave the rain). Only thing that could have been clearer on booking is that to use the pool and spa facilities you had to pay between £30-£50 supplement so factor this in to your budget if wanting to use these! Breakfast was ok - probably not worth the price if not included with your offer or subsidised. Overall Exceptional stay and would return!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 7. Feb. 2024
Dear Simon,How kind of you to take the time to write such a lovely review, following your stay at The Municipal.It will be an absolute joy for me to share your kind and thoughtful words with all the team, especially Yolanda and Tasmin, the two great employees on the front desk you have kindly highlighted. The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

Alix

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was amazing one of the best I’ve stayed in just wish the air conditioning would of been a bit cooler as we was a bit warm and couldn’t get it colder than 19 degrees but that might of been our fault but apart from that I will stay here every time I come to Liverpool
Antwort von Kinga Walsh am 5. Feb. 2024
Dear Alix,Thank you ever so much for having taken the time to share this review following your recent stay with us. It brings us immense joy to know that you found our hotel to be one of the best you have ever stay at. Please accept my most sincere apology for the small shortfalls in the air-conditioning unit, which I have. of course, shared with our maintenance team for further internal investigation.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

Jonathan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kinga Walsh am 26. März 2024
Dear Jonathan,Thank you so much for this 5-star review.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh

10/10 – Hervorragend

Helen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A great place to stay....
A very nice hotel, comfortable and clean, modern with its own individuality. The breakfast is very good and the service is great and would highly recommend. Very central and parking close by at a very reasonable rate.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kinga Walsh am 2. Feb. 2024
Dear Helen, Thank you ever so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a fabulous experience.The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh