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Avis sur DoubleTree by Hilton London Kensington

4 out of 5
DoubleTree by Hilton London Kensington
100 Cromwell Road, London, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 446 avis sur 1111." "
Note des voyageurs de 8 (Bien), d’après 307 avis sur 1111." "
Note des voyageurs de 6 (Satisfaisant), d’après 168 avis sur 1111." "
Note des voyageurs de 4 (Médiocre), d’après 114 avis sur 1111." "
Note des voyageurs de 2 (Horrible), d’après 76 avis sur 1111." "

8,2/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Fabrice

Voyage en famille
Les points forts : Propreté et personnel et service
La chambre devait être équipée d'un coffre-fort mais ne l'était pas. Les lits de 140cm de large sont trop petits pour 2 adultes.
Séjour de 3 nuits en décembre 2023
Réponse de Reservations le 9 janv. 2024
Dear Fabrice,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.First and foremost, we hope you can accept our sincerest apologies for the inconveniences caused to you and your family during your stay, as well as lack of safe in the room. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Rest assure your comments will be passed on to our maintenance team regards the mentioned issue. I do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington. Kind Regards,

4/10 Médiocre

YOAN MARCEL

Les points faibles : Propreté et personnel et service
Séjour de 4 nuits en août 2023
Réponse de Reservations le 16 août 2023
Dear Yoan Marcel,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.Sadly, from the provided scores we can see that we have let you down on this occasion and for that please do accept our sincerest apologies.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. Kind Regards,

8/10 Bien

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juillet 2023
Réponse de Reservations le 7 août 2023
Dear Alain,Thank you very much for the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and we remain at your disposal for any future assistance.Kind Regards,

10/10 Excellent

lydie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour en famille
Très bon séjour en famille, hôtel très bien Très courtois,
Séjour de 2 nuits en avril 2023
Réponse de Reservations le 18 avr. 2023
Dear Lydie, Thank you very much for taking the time to review our property at DoubleTree by Hilton Kensington. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards, Brigida, Reservations Agent

10/10 Excellent

Céline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Reservations le 2 mars 2023
Dear Celine, Thank you very much for taking the time to review our property at DoubleTree by Hilton London Kensington. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. I am certain that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Kind Regards, Brigida, Reservations Agent

8/10 Bien

Dzodic

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne localisation de l'hôtel
Séjour en famille avec deux ados, l'hôtel très bien situé avec la station de métro et de bus à quelques pas, le quartier calme et sécurisant, la chambre familiale pas très spacieuse avec peu de rangement, la literie bonne et propre, salle de bain vieillotte, petit déjeuner varié, personnel accueillant et au service du client.
Séjour de 5 nuits en décembre 2022
Réponse de Reservations le 7 janv. 2023
Dear Dzodic,Thank you for reviewing our property about the recent stay you had. We are happy to see you enjoyed your stay and your feedback will be passed on to the relevant departments. We hope to welcome you back again in the near future!Kind Regards, Brigida Reservations Agent

8/10 Bien

Florent

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel très bien situé près de Chelsea
Très bel hôtel situé à 50 mètres du métro et 5 min à pieds du musée d’histoire naturel.
Séjour de 3 nuits en décembre 2022
Réponse de Reservations le 7 janv. 2023
Dear Florent,Thank you for reviewing our property about your recent stay. We are happy to see you enjoyed it and we hope to be welcoming you back on your next trip to London.Kind Regards, Brigida Reservations Agent

8/10 Bien

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2022
Réponse de Reservations le 29 déc. 2022
Dear Jonathan,Thank you for leaving us a positive review about your recent stay at Hilton Double Tree Kensington. We hope you had a great stay with us and we look forward to welcoming you back on your next trip!Kind Regards,BrigidaReservations Agent

6/10 Satisfaisant

Nicolas

Séjour de 3 nuits en octobre 2022
Réponse de Tara, Reservations Agent le 2 nov. 2022
Dear Nicholas ,Thank you for reviewing our Double Tree by Hilton Kensington Hotel, We really appreciate your great feedback and we are pleased that we were up to standards during your stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Marc, Chelsea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
À notre arrivée la chambre n’était pas prête et la gérante nous a donner accès au salon VIP afin d’attendre jusy15h00 me disait-on. Nous avons attendus jusqu’à 15h45 et personne à la réception n’était capable de nous dire ce qui se passait ni combien de temps ça prendrait. Heureusement la gérante est encore une fois intervenue pour nous aider. Elle est allée elle-même voir l’équipe de ménage pour s’assurer que la chambre serait prête et à son retour elle s’est excusée et nous a donner accès au salon VIP pour la durée de notre séjour pour nous compenser. Vraiment un service hors pair de cette dame mais je dois dire que le reste du personnel en place ce jour là était inefficace.
Séjour de 2 nuits en septembre 2022
Réponse de Tara, Reservations Agent le 1 nov. 2022
Dear Marc,Thank you for you feedback, it is much appreciated especially the kind words about our staff. I will pass this onto the team as they will be happy to hear so! Hope to see you soon on your next visit to London.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre confortable (bons lits) mais peu de rangement pour 4 personnes. Bon petit déjeuner avec du choix mais pas autant que dans d'autres Double Tree où nous avons séjourné. Personnel attentif.
Séjour de 7 nuits en août 2022
Réponse de Tara, Reservations Agent le 3 nov. 2022
Dear Sir/Madam,Thank you for leaving a review on your last stay. I'm glad to read you found your room comfortable. I will pass on your feedback about the breakfast as it is very important to us. We hope you stay with us again in the near future.

6/10 Satisfaisant

Didier

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
L’hôtel aurait pu nous informer avant la réservation qu'il était en travaux (climatisation). Les chambres coté rue sont très bruyantes. Le service de chambre se dégradait au fil de la semaine. Petits déjeuners très bien. L’hôtel est dans un très bien situé (métro et bus)
Séjour de 5 nuits en juillet 2022

8/10 Bien

Olivier

Séjour de 1 nuit en juin 2022

2/10 Horrible

Aadel

Séjour de 2 nuits en juin 2022

8/10 Bien

Massimo

Séjour de 7 nuits en avril 2022

10/10 Excellent

Laetitia, CLICHY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel bien situé à proximité du métro Glocester Road et de la ligne de bus 74 située à 2 pas de l’hôtel. Nous étions 4 voyageurs français (2 adultes et 2 adolescents) avec une grande chambre en duplex. Tout était parfait. Propreté, accueil. Le personnel très disponible et à l’écoute. Nous reviendrons avec grand plaisir lors d’un prochain voyage.
Séjour de 2 nuits en avril 2022

10/10 Excellent

Fabrice

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Tb hôtel qualité prix
Hôtel confortable et calme si vous demandez une chambre sur jardin très central avec le métro à 100m super dejeuner
Séjour de 2 nuits en janvier 2022

8/10 Bien

Corentin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic location in the heart of London
The hotel has a very central location. It was very closed to several well-known museums (V&A, Science, National History Museums..) and the Royal Albert Hall. Very family-friendly, reasonable cost. The restaurant proposition was not exceptional but acceptable. We would recommand this.
Séjour de 1 nuit en janvier 2022

4/10 Médiocre

Gillian

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'emplacement est parfait, la chambre est moyenne, les fenetres sont vetustes, mal isolé, petite (la chambre était très sombre) et la moitié des lampes ne marchaient pas... Quant au service il est pitoyable : obligé de demander 3 fois pour avoir un peu de ménage et on nous a demandé 10 pounds pour garder nos valises l'après-midi (et encore après négociation...). Bref n'y aller pas
Séjour de 5 nuits en octobre 2021

6/10 Satisfaisant

Jennifer, Livonia

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is conveniently located to the South Kensington museums and Imperial College London. The Gloucester Road Underground Station is very convenient. These are all positives. A couple of areas of disappointment with the hotel related to the air conditioning and the check-in process. Despite notifying the property of problems with the air conditioning in our room, it was never fully resolved. The room temperature exceeded 27 degrees Celsius even though the outside air temperature was near 16. The windows do not open. The air would run for a few minutes, never get to the desired room temperature, and then would shut off. We were never able to overcome this pattern, even after maintenance supposedly checked the thermostat. With respect to check-in, the check-in time is 3 p.m. and not a minute before. For those of us that arrive on red-eye flights, not being able to get into a room an hour or two early is a bit frustrating. The hotel lobby was full of groups of very tired people waiting to get into rooms. At 2:55 p.m., we were told the rooms were not ready and then magically at 3 p.m., they were all ready. I've stayed in many hotels across London and never had a problem getting into a room an hour or two early. For those of us traveling into London on red-eye flights, this is important. I am unlikely to book this hotel again for this reason alone.
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Hervé

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice hotel in a great location. The rooms are nice especially if you have a garden view. Only negativee pooint was thhe check-in which was painful and unpleasant.
Séjour de 4 nuits en avril 2024
Réponse de Reservations le 14 mai 2024
Dear Herve,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities regards your recent stay with us.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance. Kind Regards,

10/10 Excellent

Darnell

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel and incredible staff.
Séjour de 7 nuits en mai 2024
Réponse de Reservations le 13 mai 2024
Dear Darnell,Thank you very much for taking the time to share your scores in regards of your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

10/10 Excellent

Laura

Voyage en famille
The location of the hotel is great but unfortunately during our stay the tube lines to this hotel was out of order. The staff is really nice and helpfull but in weekends the buffet breakfast was way too crouwded. 1 minus: inside the hotel it is super hot and it is not possible to open any windows in the hotel rooms
Séjour de 2 nuits en mai 2024
Réponse de Reservations le 7 mai 2024
Dear Laura,Thank you for taking the time to leave us a review in regards of your recent stay at DoubleTree by Hilton Kensington. We are happy to hear you have enjoyed your stay with us, especially the location of the property and our staff. Please note, that the windows do not open in rooms for the safety of our guests, but you are more than welcome to use our newly upgraded air conditioning system to cool the air in the room. We do hope to welcome you to our hotel very soon, on your next trip to London!Kind Regards, Brigida, Reservations Agent

10/10 Excellent

Cristopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo bien
Séjour de 3 nuits en avril 2024
Réponse de Reservations le 2 mai 2024
Dear Cristopher,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 Excellent

KATHARINE

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were extremely helpful and made us all feel very welcome, with special attention to the children. The area is excellent for children, close to the museums.
Séjour de 2 nuits en avril 2024
Réponse de Reservations le 30 avr. 2024
Dear Katharine, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property with good friendly staff, however outside wheelchair lift was broken and found out we needed to go down steps for breakfast. Overall great stay but maybe more work for disabled people to be amazing. but would recommend
Séjour de 1 nuit en avril 2024
Réponse de Reservations le 29 avr. 2024
Dear Robert,Thank you for taking the time to review our property in regards of your recent stay. We are happy to hear you have enjoyed your stay with us, especially our friendly staff. Rest assured, we will pass on your comments/concerns to the relevant departments to rectify the shortfalls you have outlined. We do hope to welcome you back, sometime in the not too distant future!Kind Regards, Brigida, Reservations Agent

6/10 Satisfaisant

Paul

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Convenient
Séjour de 2 nuits en avril 2024
Réponse de Reservations le 16 avr. 2024
Dear Paul,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We welcome all feedback for the betterment of our product and services. We hope that you can accept our apologies for any inconvenience we may have caused you and hope you will consider staying with us in the future. Kind Regards,

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Reservations le 17 avr. 2024
Dear Anna, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

2/10 Horrible

GEMMA

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was dirty, rooms are tired. We had a leak from our bathroom so we had wet carpet which I called 3 times about and nobody resolved
Séjour de 2 nuits en avril 2024
Réponse de Reservations le 12 avr. 2024
Dear Gemma,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. Once again please do accept our apologies for the inconveniences we may have caused.Kind Regards,

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Reservations le 8 avr. 2024
Dear Amy,Thank you for your feedback in regards of your recent stay at DoubleTree by Hilton Kensington. We can see from your scores, that you have thoroughly enjoyed your stay with us and we are delighted to hear that. Rest assured, we will share your scores with the hotel team. We look forward to welcoming you back again, in the not too distant future!Kind Regards, Brigida, Reservations Agent

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay!
Séjour de 2 nuits en avril 2024
Réponse de Reservations le 7 avr. 2024
Dear Danielle,Thank you for leaving us a review in regards of your recent stay at DoubleTree by Hilton Kensington. We are delighted to hear you have enjoyed your stay with us. Rest assured, I will share you scores with the hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back, sometime in the near future!Kind Regards, Brigida, Reservations Agent

10/10 Excellent

JANET

Les points forts : Équipements
Took interest in my family and made them feel special!
Séjour de 2 nuits en mars 2024
Réponse de Reservations le 4 avr. 2024
Dear Janet,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff that provided a solid, clean room (with good water pressure). Very convenient to Tube and bus, as well as Heathrow.
Séjour de 5 nuits en mars 2024
Réponse de Reservations le 2 avr. 2024
Dear Matthew,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 Excellent

Midiam Conrado

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is perfect, right in front of the underground station. The Avenue is awesome and it is very close to Natural History Museum.
Séjour de 3 nuits en mars 2024
Réponse de Reservations le 1 avr. 2024
Dear Midiam Conrado,Thank you for sharing your review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are pleased to hear you have enjoyed your stay with us. In particular, the location of the property. Rest assured we will share your scores with our hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back soon, for your next trip to London!Kind Regards, Brigida, Reservations Agent

8/10 Bien

Kam

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Reservations le 2 avr. 2024
Dear Kam,Dear Martin,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,DovileReservations Agent

10/10 Excellent

Michael, cary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was absolutely amazing. I cannot recommend them enough!
Séjour de 7 nuits en mars 2024
Réponse de Reservations le 30 mars 2024
Dear Michael,Thank you very much for taking the time to share your scores in regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

4/10 Médiocre

Kristoffer

Les points forts : Propreté
Séjour de 4 nuits en mars 2024
Réponse de Reservations le 26 mars 2024
Dear Kristoffer,Thank you for taking the time to share your scores regards to your recent stay with us. Guest, from your scores I can see you were not fully satisfied with your stay. Would you be able to shed some light on how we can improve? Thank you once again, I look forward to hearing from you. Kind Regards,

10/10 Excellent

Shane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff and very clean rooms.
Séjour de 5 nuits en mars 2024
Réponse de Reservations le 24 mars 2024
Dear Shane,Thank you very much for taking the time to provide the ratings for our services and facilities. At DoubleTree by Hilton Kensington, it is our philosophy to ensure that we provide our guests with the highest standards of product at all times. We are delighted to hear your have enjoyed your stay with us. Rest assured that I will share your scores with the hotel team. We do hope to welcome you back to our hotel very soon, on your next trip to London!Kind Regards, Brigida, Reservations Agent

10/10 Excellent

Annmarie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, very quiet. Staff very friendly and helpful
Séjour de 1 nuit en mars 2024
Réponse de Reservations le 23 mars 2024
Dear Annmarie,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 Excellent

Lolith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked that it is nearby the airport and the shuttle bus and driver was helpful to us. Thank you fir your goid accommodation
Séjour de 1 nuit en mars 2024
Réponse de Reservations le 15 mars 2024
Dear Lolith,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 Bien

Chiara

Voyage en famille
Les points forts : Personnel et service et équipements
Ottima la posizione vicino alla fermata della metro e ad alcune delle principali attrazioni di Londra. Camera pulita e silenziosa. Personale molto cordiale.
Séjour de 3 nuits en mars 2024
Réponse de Reservations le 10 mars 2024
Dear Chiara,Thank you for taking the time to leave us a review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are happy to hear you have enjoyed your stay with us, especially the location of the property and our friendly staff. Rest assured, your feedback will be passed on to our hotel team, who will be encouraged by your positive scores. We look forward to welcoming you back again, for your next trip to London!Kind Regards,BrigidaReservations Agent

4/10 Médiocre

Wai

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We stayed in room 428 and next to us was a private store room. We were rudely waken up at 6am by staff taking something and being very noisy. It sounded like the cleaning trolleys for staff to clean rooms. We could not get back to sleep and I must say it ruined our stay. We came to London to see a show and ended up not getting much sleep. I mentioned it to the receptionist when checking out Saturday morning she was not helpful at all. Her response was speak to Expedia, who we made the booking with.
Séjour de 1 nuit en février 2024
Réponse de Reservations le 27 févr. 2024
Dear Wai,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please do not hesitate to reach out to us via email for further investigation and allowing us the opportunity to make it right for you.Kind Regards,

10/10 Excellent

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Reservations le 20 févr. 2024
Dear Lynn,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
Excellent stay, Friendly and Helpfull staff, perfectly positioned for tubes into central london. Great stay
Séjour de 3 nuits en février 2024
Réponse de Reservations le 16 févr. 2024
Dear Paul,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Best Wishes,

10/10 Excellent

JAIR JEFFERSON

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Reservations le 13 févr. 2024
Dear Jair Jefferson,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

4/10 Médiocre

Tim

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Some birthday trip to london
Disappointed we had to leave a £150 deposit as well as the cost of the room. Room was small with limited facilities. WiFi poor. Door difficult to open. Shower loose and an adjoining to door to the next room. No fridge. No water on arrival. Limited choice for breakfast although it was tasty. Location great.
Séjour de 3 nuits en février 2024
Réponse de Reservations le 13 févr. 2024
Dear Tim,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.Firstly, I would like to sincerely apologize for the quality of service we have provided. Please rest assure I will be sharing your comments and concerns with our departments to investigate this further.Thank you for bringing to our attention the details, that matter.Once again, please do accept our apologies for the inconveniences caused and we do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington.Kind Regards,

10/10 Excellent

Michelle

Séjour de 1 nuit en février 2024
Réponse de Reservations le 11 févr. 2024
Dear Michelle,Thank you very much for taking the time to share your scores in regards of your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share this with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards, Brigida, Reservations Agent

6/10 Satisfaisant

Eduardo

Voyage en famille
Les points forts : Confort de la chambre
Bem localizado, quarto confortável, café da manhã regular (por vezes o ambiente sujo e desarrumado, máquina de café regular quebrou algumas vezes, poucas opções e sempre a mesma comida). Área do jardim atrás com mesas os aquecedores e luzes só um funcionou raramente e ao pedir para corrigir não resolviam. Luzes no quarto queimadas que não ajeitaram ao pedir, janela do quarto não impede frio e barulho, banheiro sem piso aquecido sem aquecedor e sem aquecedor de toalhas.
Séjour de 8 nuits en janvier 2024
Réponse de Reservations le 7 févr. 2024
Dear Eduardo,Thank you for taking the time to share your experience about your recent stay at our hotel. We would like to sincerely apologize for the numerous issues you encountered during your recent stay at DoubleTree by Hilton Kensington. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Please rest assured that we are diligently working to resolve mentioned problems as quickly as possible to prevent any further inconvenience to our guests. Thank you for bringing these matters to our attention, and we look forward to restoring your trust in our hotel.Kindest Regards,

4/10 Médiocre

ADRIAN

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Just ok !
Séjour de 2 nuits en février 2024
Réponse de Reservations le 5 févr. 2024
Dear Adrian,Thank you for your feedback in regards of your recent stay with us at DoubleTree by Hilton Kensington. We can see from your scores that you were not fully satisfied with your stay and we would like to extend our apologies for any inconveniences we may have caused you. We do hope to welcome you back, sometime in the near future, to meet all your expectations and needs!Kind Regards, Brigida, Reservations Agent

2/10 Horrible

James

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Room was missing a curtain. Very bright overnight and unable to sleep. Reported but no action taken and now the hotel aren’t responding to my emails.
Séjour de 2 nuits en janvier 2024
Réponse de Reservations le 1 févr. 2024
Dear James,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.First and foremost, we hope you can accept our sincerest apologies for the inconveniences caused to you and your family during your stay. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Rest assure your comments will be passed on to the rightful departments and managers. I will be also contacting you directly on this matter to help ease out the unpleasant experience.I do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington. Kind Regards,DovileReservations Agent