Dear PrangsudaThank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We take your feedback seriously and will address the issues with the room size, the bathroom door knob, and the availability of adapters for rent. Your comments will help us improve our services to ensure a more comfortable and convenient stay for our guests in the future. If there's anything else we can do to assist you, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience.Warm regardsSeema Dharani,Front of House Team Leader

Dear Matthias,Thank you for choosing our hotel for your stay and for taking the time to leave a review on Hotels.com. We appreciate your feedback, and we're pleased to see that you rated us an 8 out of 10.If there are specific aspects of your stay that you enjoyed and that contributed to your positive rating, we'd love to hear more about them. Likewise, if there are areas where you feel we could improve and earn a higher rating in the future, please feel free to share your insights.Your input is valuable to us as we continuously strive to provide the best possible experience for our guests. Thank you again for your review, and we hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,

Dear Khalid Shehry,We sincerely apologize for the inconvenience you experienced during your recent stay. It is disheartening to hear about the challenges you faced with your booking and the extended wait for a room.We take your feedback seriously, and we would like to investigate this matter further to understand the specifics and prevent such incidents in the future. Kindly reach out to us at h0794-dm@accor.com with the details of your reservation, and our team will look into the issue promptly.Once again, we apologize for any frustration caused, and we appreciate your understanding. We hope to have the opportunity to regain your trust in the future.Sincerely,

Dear Gamze,Thank you for sharing your feedback, and we sincerely apologize for the cleanliness issues you experienced during your stay. This is not the standard we aim to uphold, and we take your comments seriously.We want to assure you that we will investigate this matter promptly and take corrective actions to ensure it doesn't happen again. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this to our attention.If there's anything else you'd like to share or if there are ways we can make it up to you, please feel free to let us know. We value your patronage and hope to have the opportunity to better serve you in the future.Sincerely,

Dear Sam,Thank you for giving our hotel a perfect 10 out of 10! We're thrilled to receive such a high score, and we appreciate your positive feedback. If there are any specific aspects of your stay that you would like to share or if there's anything we can do to make your next visit even better, please feel free to let us know.We value your patronage and look forward to the opportunity to welcome you again for another exceptional stay.Sincerely,

Dear Nadja,We're truly sorry to hear about your disappointing experience during your stay. We apologize for the issues you encountered in your room, and we appreciate your feedback as it helps us make necessary improvements.It's unfortunate that you had to deal with these inconveniences, and we understand your frustration. Rest assured that we take your comments seriously, and we will address the cleanliness and maintenance concerns with our housekeeping and maintenance teams to prevent similar situations in the future.We strive to provide the best experience possible for our guests, and we're genuinely sorry we fell short during your stay. Please reach out to us directly so we can discuss your concerns further and see if there's any way we can make it right.Thank you for your valuable feedback, and we hope to have the opportunity to serve you better in the future.Sincerely,

Dear Nadine,Thank you for your excellent rating and positive feedback. We're pleased to hear that you found our hotel to offer top price-performance.We look forward to the opportunity to welcome you back in the future and provide you with an enjoyable experience once again.Sincerely,

Dear Angela,Thank you for your wonderful 5 out of 5 rating and for sharing your positive experience with us. We're delighted to hear that you found our hotel quiet, reasonably priced, and that you were satisfied with our services.We look forward to having the opportunity to welcome you back in the future and providing you with the same level of excellence.Sincerely,

Sorry, you thought the room was cold we will take on the feedback and make improvements.

Thank you for your stay at the Ibis London Heathrow. I hope we can welcome you back with us in the near future.