I had a terrible experience at New Road Hotel in London. Despite paying $1280 for VIP access through Expedia, the room was cramped, lacking a closet. Expedia offered no help, and the hotel manager demanded an extra $70 per night for a larger room. Even then, basic amenities were missing. Cleanliness was also an issue, with unchanged bed covers until I insisted.
The breakfast was a letdown too, with a limited menu despite advertising a buffet. Additional items came at extra cost, leaving a sour taste.
Overall, New Road Hotel fell short of expectations in both accommodation and service. I did not receive enough support from Expedia. Avoid it if you seek a comfortable stay in London.
I do have Video and Pictures as evidence!!!!