Dear Markus, Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the tasty breakfast with a wide variety of choices. Our team takes great pride in curating a delightful breakfast experience, and we are pleased that you found it to your satisfaction.Moreover, we are thrilled that you appreciated the wonderful view from your room. The breathtaking vistas of London's skyline are indeed one of the highlights of staying at our hotel.As we approach the Easter season, we would like to take this opportunity to extend our warmest wishes to you and your loved ones. May this Easter bring you joy, renewal, and many cherished moments with family and friends.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another memorable experience in the future.Best regards,Kurt MacherGeneral Manager

Dear Kai-Christian, Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our Hotel.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt Macher General Manager

Dear Astrid,Thank you for sharing your feedback following your recent visit at Shangri-La Hotel The Shard, London.I am delighted to read that you had such an excellent time spent in our Hotel and enjoyed our views and location.We are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

Dear Nicole,Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our company and you have enjoyed your stay with us. Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

Dear Roger,Thank you for sharing your feedback following your recent visit at Shangri-La Hotel The Shard, London.I am delighted to read that you had such an excellent time spent in our company and have provided us with the highest rating. We are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

Dear Maria,Thank you for sharing your feedback following your recent visit at Shangri-La Hotel The Shard, London.I am delighted to read that you had such an excellent time spent in our company and you have enjoyed our outstanding views of London from your room. We are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

Dear Maria, Thank you for sharing your lovely feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our company.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

Dear Nicole, Thank you for sharing your lovely feedback following your recent stay at Shangri-La The Shard, London. I am delighted to read that you had a wonderful experience in our company. Thank you for your time and we are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager

Dear Guest, Thank you for sharing your lovely feedback following your recent stay at Shangri-La The Shard, London. I am delighted to read that you had a wonderful experience in our company. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager

Dear Guest, Thank you for sharing your positive feedback following your recent experience at Shangri-La Hotel, At The Shard, London. We are so glad you had an awesome stay with us on the special occasion of your anniversary, and thrilled to hear you loved everything about our beautiful hotel in the clouds. We hope to see you again very soon! Best regards, Kurt Macher General Manager

Thank you for your feedback after your stay with us, we sincerely appreciate it. We are delighted to read you enjoyed the stunning views of London and our hospitality from the heart. We hope to welcome you back soon. Kind regards,

Thank you for the most delightful feedback! We are very happy to read that you felt our service was excellent and that we were able to ensure a spectacular night. We look forward to the opportunity of welcoming you back again in the future. Kind regards,

Dear Tim, Thank you for feedback after your recent stay with us! We are very happy to read that you felt our service was excellent and that we were able to ensure a spectacular night. We look forward to the opportunity of welcoming you back again in the future. Kind regards,

Dear Turgut, Thank you so much for your feedback after your recent stay with us, we sincerely appreciate it. We are delighted to read you had a wonderful stay with us and enjoyed your hospitality from the heart. We look forward to welcoming you back soon. Kind regards,

Dear Guest, Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

Thank you so much for your feedback after your recent stay with us, we sincerely appreciate it. We are delighted to read you enjoyed our hospitality from the heart. We look forward to welcoming you back soon. Kind regards,

Sehr geehrter Gast, Vielen Dank fuer Ihre wundervolle Bewertung! Mit freundlichen Gruessen,

Dear traveller, Thank you very much for your kind words; please be sure that I will share them with our Team. I am happy to learn that you enjoyed your stay with us. We will be waiting for you on your next time in London! Kindest regards,

Dear Patric, Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

Dear Donato, Thank you so much for sharing your feedback with us after your recent stay. We are delighted to read you enjoyed the views from your room and our hospitality from the heart. We look forward to welcoming you back soon. Kind regards,

What a fabulous comment. Thank you for taking the time to share your feedback, we sincerely appreciate it. We hope you had the chance to explore the local area too! Next time you stay with us, grab a bite to eat from Bar 31 and stroll down to the Thames to visit HMS Belfast and Tower Bridge. We thoroughly recommend it. We hope to welcome you back soon. Kind regards,

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

Thank you so much for your glowing comments on our service! We are so glad you had a great stay with us. We are delighted to read you enjoyed your room and the stunning views. We love the location too. There is so much to see, with HMS Belfast, Tower Bridge and The Tower of London all within 10 minutes walking distance from the hotel. We hope to welcome you back soon. Kind regards,

Thank you for taking the time to write such a wonderful review after your recent stay with us. We are delighted that you enjoyed the facilities of the hotel, the rooms that provide unparalleled views across London and our hospitality from the heart. We look forward to welcoming you back soon! Kind regards,

We are so pleased to hear you had such a wonderful stay with us. Thank you for taking the time to share your feedback, we sincerely appreciate it. The views are great and we are so glad you had time to enjoy them from your room. We look forward to welcoming you back to Shangri-La Hotel, At The Shard, London. Kind regards,

We are so pleased to hear you had such a wonderful stay with us. Thank you for taking the time to share your feedback, we sincerely appreciate it. We hope you had the chance to explore the local area too! Next time you stay with us, grab a bite to eat from Bar 31 and stroll down to the Thames to visit HMS Belfast and Tower Bridge. We thoroughly recommend it. Kind regards,

What a fabulous comment! Thank you so much for sharing your recent experience with us. We sincerely appreciate it. We are delighted to read you enjoyed your room and our hospitality from the heart. We love the location too. There is so much to see, with HMS Belfast, Tower Bridge and The Tower of London all within 10 minutes walking distance from the hotel. Kind regards,

Dear Thomas, what a fabulous comment! Thank you so much for sharing your experience with us. We sincerely appreciate it. We are so delighted to hear you enjoyed our hospitality from the hearts. We agree that the hotel's location is quite convenient to travel around London. Thank you again and we would be delighted to welcoming you back to the hotel soon. Kind regards,

Dear Wilhelm, We are so pleased to hear you had such a wonderful stay with us. Thank you for taking the time to share your feedback, we sincerely appreciate it. We are so glad to enjoyed the stunning with from your room. We hope you had the chance to explore the local area too! Next time you stay with us, grab a bite to eat from Bar 31 and stroll down to the Thames to visit HMS Belfast and Tower Bridge. We thoroughly recommend it. We look forward to welcoming you back to the hotel soon. Kind regards,

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Kind regards,

Dear Gemini, I trust this email finds you well and still basking in the glow of your recent stay at Shangri-La The Shard, London.I wanted to extend my deepest gratitude for your perfect scores across the board. Your feedback is truly uplifting and means the world to us. It's guests like you who inspire us to continuously strive for excellence, and we couldn't be happier to have had the opportunity to exceed your expectations during your time with us.Your satisfaction is our utmost priority, and achieving perfect scores is the ultimate validation of our commitment to providing exceptional service and creating unforgettable memories for our guests.As you reflect on your stay, please know that you've left an indelible mark on us as well. We are honored to have been a part of your experience and look forward to welcoming you back for many more wonderful stays in the future.Once again, thank you for choosing Shangri-La The Shard, London, and for making our day with your perfect scores. Here's to many more unforgettable experiences together!Best regards,Kurt MacherGeneral Manager

Dear Sunita, Thank you immensely for your glowing review and for choosing to stay with us at Shangri-La The Shard, London.Your kind words truly mean the world to us. We take great pride in providing exceptional service and ensuring that our guests have an unforgettable experience with us. It's heartwarming to hear that your stay exceeded your expectations and that you found our property to be among the best you've experienced worldwide.Our team works tirelessly to create memorable moments for our guests, and it's incredibly rewarding to know that our efforts have made a positive impact on your travels. We're delighted that you enjoyed our breathtaking views, unparalleled service, and luxurious amenities.Your feedback motivates us to continue delivering exceptional hospitality, and we're truly grateful for your recognition.Thank you once again for your kind words and for choosing Shangri-La The Shard, London. We can't wait to welcome you back for another extraordinary stay in the future.Best regards,Kurt MacherGeneral Manager

Dear Koichiro, Thank you for sharing your feedback regarding your recent stay with us at Shangri-La The Shard, London.We truly value all guest feedback as it helps us to continually improve our services and ensure that we meet and exceed our guests' expectations. Your input is especially important to us, and we appreciate you taking the time to share your thoughts.I wanted to inform you that our Guest Engagement Manager, Bruna Vale, will be reaching out to you via email shortly to better understand your feedback in detail. Bruna is dedicated to ensuring that every guest has a positive experience with us, and she will be happy to address any concerns or issues you may have raised.We strive to provide exceptional service to all our guests, and your satisfaction is our top priority. Please rest assured that your feedback will be taken seriously, and we will do our utmost to address any areas of concern.Thank you once again for choosing to stay with us. We look forward to the opportunity to better understand your feedback and to welcoming you back to Shangri-La The Shard, London in the future.Best regards,Kurt MacherGeneral Manager

Dear Louise, On behalf of the entire team at Shangri-La The Shard, London, I wanted to express our heartfelt gratitude for your recent stay with us and for awarding us perfect scores across the board.We're absolutely thrilled to hear that your experience with us was nothing short of exceptional. Your satisfaction is our top priority, and it brings us immense joy to know that we succeeded in providing you with a flawless stay.Your feedback means the world to us, and it serves as a true testament to the hard work and dedication of our team. We're committed to delivering the highest standard of service and ensuring that every aspect of your stay exceeds your expectations.Thank you once again for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back for another perfect stay in the future.Best regards,Kurt MacherGeneral Manager

Dear Christopher, I wanted to extend my sincerest gratitude for taking the time to share your feedback following your recent stay at [Hotel Name]. We are delighted to learn that you had a fantastic experience with us and that our staff's service exceeded your expectations.Providing exceptional service is at the heart of everything we do, and it's truly rewarding to hear that our team's efforts made a positive impact on your stay.Your kind words will be shared with our dedicated staff members, as they serve as encouragement to continue delivering outstanding service to all our guests.Once again, thank you for choosing [Hotel Name]. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Kurt MacherGeneral Manager

Dear Patrick,Thank you so much for the lovely 5 star feedback.We look forward to welcoming you back to Shangri-La The Shard.Kind regards,

Dear Joshua,Thank you so much for the wonderful review.We look forward to welcoming you back to The Shangri-La The Shard.Kind regards,

Dear Jennifer, Thank you for sharing your recent experience at Shangri-La The Shard, London. We appreciate your positive feedback about the excellent hotel, fabulous views, and beautiful infinity swimming pool. Your satisfaction is our top priority, and we're delighted that you found your overall stay worthwhile.However, we deeply regret that your breakfast experience did not meet your expectations, and we sincerely apologize for the inconvenience caused by the cold breakfast served on cold plates and the issue with the croissant. Your feedback is essential, and we assure you that we are taking immediate steps to address these concerns with our team to prevent a recurrence.To further discuss and address your concerns, our Guest Engagement Manager, Bruna Vale, will be reaching out to you via a separate email. She is dedicated to ensuring your satisfaction and will work closely with you to resolve any outstanding matters.Once again, we apologize for any shortcomings during your stay, and we hope to have the opportunity to welcome you back, providing you with an improved and seamless experience.Best regards,Kurt MacherGeneral Manager

Dear Daniel, Warm greetings from Shangri-La The Shard, London! We're thrilled to see your fantastic 5/5 rating and read about your amazing stay with your family. Your satisfaction is our top priority, and we're delighted that we could contribute to creating wonderful memories for you and your loved ones.Thank you for choosing Shangri-La The Shard, London, for your stay. Should your travels bring you back to London, it would be our pleasure to welcome you and your family once again. Until then, we wish you all the best in your future journeys.Best regards,Kurt MacherGeneral Manager

Dear Tom, We would like to extend our heartfelt gratitude for your recent stay at Shangri-La The Shard. It was a pleasure to host you, and we are thrilled to see that you rated your experience a perfect 5 out of 5!Your satisfaction is our utmost priority, and we are delighted to know that we were able to meet your expectations during your time with us. Thank you once again for choosing Shangri-La The Shard. We hope to welcome you back for another outstanding experience in the near future.Best regards,Kurt MacherGeneral Manager

Dear Miki, I wanted to express my sincere gratitude for choosing Shangri-La The Shard during your recent visit to London. We hope you had a pleasant stay and that our facilities and services met your expectations.Thank you once again for choosing Shangri-La The Shard. We look forward to the opportunity of welcoming you again in the future and ensuring an even more enjoyable stay.Best regards,Kurt MacherGeneral Manager

Dear Kai, Greetings from Shangri-La The Shard, London!We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing to stay with us recently. It was a pleasure having you as our guest, and we trust your time at Shangri-La The Shard was enjoyable.Your feedback is invaluable to us, and we would love to hear more about your experience. We look forward to the opportunity of welcoming you back to our hotel in the future. Should you have any upcoming plans or inquiries, don't hesitate to reach out.Once again, thank you for choosing Shangri-La The Shard. Wishing you wonderful journeys ahead!Best regards,Kurt MacherGeneral Manager

Dear Rajiv, Warm greetings from Shangri-La The Shard, London!We are thrilled to receive your perfect rating and appreciate you taking the time to share your feedback with us. Your satisfaction is of utmost importance, and we are delighted that your experience at our hotel was exceptional.Thank you once again for choosing Shangri-La The Shard. We look forward to the pleasure of hosting you again in the future. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Safe travels and warm regards!Best regards,Kurt MacherGeneral Manager

Dear Ai, Thank you for choosing Shangri-La The Shard, London for your recent stay. We sincerely appreciate your decision to be our guest, and it was a pleasure serving you.I wanted to personally express our gratitude for your positive feedback. Your glowing review about your stay being "incredible" is truly heartening for all of us here at Shangri-La. We are delighted to have met and exceeded your expectations, and your satisfaction is our ultimate reward.Once again, thank you for choosing Shangri-La The Shard, London. It was an honor to have you with us, and we look forward to the pleasure of welcoming you back for another exceptional stay.Best regards,Kurt MacherGeneral Manager

Dear Harmeet, We are absolutely thrilled to receive your fantastic review, and we wanted to extend our heartfelt thanks for taking the time to share your experience at Shangri-La The Shard, London.It warms our hearts to learn that your stay exceeded your expectations, and we are delighted to have had the opportunity to go above and beyond to make your time with us truly incredible. Your positive feedback is the greatest reward for our dedicated team, and we are genuinely grateful for your kind words.Once again, thank you for choosing Shangri-La The Shard, London. We look forward to the pleasure of welcoming you back for another outstanding stay in the future.Best regards,Kurt MacherGeneral Manager

Dear Charlotte, We would like to express our sincere gratitude for your perfect score of 10/10. Your feedback is truly appreciated.It's wonderful to know that your experience with us was flawless. We aim to provide the highest level of service, and your perfect score is a testament to our team's commitment to excellence.Thank you for choosing us, and we look forward to the pleasure of hosting you again. If there's anything specific you loved about your stay or any preferences you have for future visits, please feel free to share.Once again, thank you for your positive feedback, and we appreciate your trust in our hospitality.Best regards,Kurt MacherGeneral Manager

Dear Caron, We want to express our sincere appreciation for your perfect rating of 5/5 and for sharing such a glowing review of your recent stay with us.It warms our hearts to learn that you had an absolutely amazing stay and that our team's attention to detail made your experience memorable. Knowing that you found every aspect well-thought-out is truly rewarding, and we are thrilled to have contributed to your satisfaction.The fact that you were able to enjoy the swimming and sauna facilities both in the evening and morning, experiencing them in different lights, brings us immense joy. We believe that these moments contribute to the overall well-being of our guests, and we are delighted that you had the opportunity to appreciate them fully.Thank you for choosing us, and we look forward to the pleasure of hosting you again. If there are specific details you loved about your stay or any preferences you have for future visits, please feel free to share.Once again, thank you for your positive feedback, and we appreciate your trust in our hospitality.Best regards,Kurt MacherGeneral Manager