Lobby

Bewertungen von Best Western Plus Suites Hotel - Los Angeles LAX Airport

2.5 out of 5

Bewertungen

8.0

Sehr gut

446 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
266 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
131 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
71 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
88 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.4/10

Personal & Service

7.6/10

Ausstattung

7.6/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jutta Elisabeth

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Zufrieden mit dem Service
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Hotel Manager am 1. Nov. 2023
Dear Jutta Elisabeth,Hello! We're thrilled to hear that you were satisfied with the service! Providing an exceptional experience for our guests is our top priority. If there's anything specific that made your stay enjoyable or any way we can further improve, please let us know. Thank you for your feedback, and we look forward to welcoming you back for another great stay!Sincerely,Hotel Manager

10/10 – Hervorragend

Bernd

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gute Lage am Flughafen
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Manager am 7. Okt. 2023
Lieber Bernd,Vielen Dank für den Aufenthalt und die netten Kommentare.Es ist gut zu wissen, dass Sie eine zufriedenstellende Erfahrung gemacht haben.Es ist für uns ein Privileg, Gäste wie Sie zu haben.Wir freuen uns auf Ihren nächsten Besuch.Aufrichtig,Hotelmanager.

10/10 – Hervorragend

Barbara

Aufenthalt von 2 Nächten im April 2023
Antwort von Hotel Manager am 19. Mai 2023
Dear Barbara,Thank you for staying with us and 5-star review. It's really encouraging to see that our guests appreciate the work we're doing here, and your rating is an excellent motivator for all of us at the hotel. Guest satisfaction is our biggest honor. We hope to see you again soon!Sincerely,Hotel Manager

8/10 – Gut

Oliver

Aufenthalt von 1 Nacht im September 2022
Antwort von Hotel Manager am 31. Dez. 2022
Dear Oliver,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 – Okay

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das einzige, was wirklich für das Hotel spricht, ist seine Lage am Flughafen. Ansonsten konnte ich hier keine erholsame Nacht verbringen. Die Klima war so laut, dass man dachte man sei bereits auf dem Rollfeld, wobei der Effekt eher gering ausfiel. Der Aufzug, einer für alle, war so langsam, dass ich nach der zweiten Fahrt nur noch die Treppen nahm. Der Pool war vorhanden, ist aber nicht sehr groß. Generell schien das Hotel etwas in die Jahre gekommen. Parken konnte man direkt im Hotel. Das Frühstück, im Preis enthalten, war auch kein Bringer, insbesondere waren deutlich weniger Stühle und Tische da, als Gäste, die essen wollten.
Aufenthalt von 1 Nacht im August 2022
Antwort von Hotel Manager am 8. Sept. 2022
Dear David,Thank you for the stay and the feedback. Nice to note the compliment for location. But, I am very much concerned with your feedback. My apologies for the issues and the overall bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Kindly note that our team is working on the mentioned issues and taking actions for improvement. We hope that your next stay will be a pleasant one and looking forward to welcoming you back again. Request your understanding.Sincerely,Hotel Manager

8/10 – Gut

Ralf

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Plus: Nettes Personal, Saubere Zimmer. Gutes Frühstück Minus: Überpünktliches Checkout, Parkplatznutzung nur bis 13:00 Uhr, Schlechte Umgebung.
Aufenthalt von 1 Nacht im August 2022
Antwort von Hotel Manager am 30. Aug. 2022
Dear Ralf,Thanks for your stay at the Best Western Plus Suites Hotel. I appreciate your feedback and telling us the positive and negative sides of your stay. Thank you for complimenting our friendly staff, room's cleanliness and breakfast. But we regret the inconvenience due to the parking, late checkout & environment issues mentioned. We shall work further to address the concerns based on your observations for improvement. Your comment for betterment is valuable. Hope to welcome you again soon.Sincerely,Hotel Manager

8/10 – Gut

Ernst

Gut: Sauberkeit und Ausstattung
Kantinen feeling am Morgenbuffet
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Hotel Manager am 10. Juni 2022
Hej Ernst, Tak for opholdet og feedbacken. Dine kommentarer er vigtige for os. Vi vil bestemt arbejde på dine observationer. Du kan forvente et yderligere forbedret ophold næste gang. Besøg os snart igen. Med venlig hilsen Hotelbestyrer.

10/10 – Hervorragend

Joel

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room cleanliness, staff helpful and pass check in. Tumbs up
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 3. Mai 2024
Dear Joel,Thank you for your positive feedback! We're glad to hear that you found our rooms clean, our staff helpful, and the check-in process efficient. We appreciate your kind words and are delighted that we were able to meet your expectations. Your satisfaction is our top priority, and we look forward to providing you with another excellent experience in the futureSincerely, Hotel Manager

8/10 – Gut

Fotini

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean nice place to be at. Great location when you have to fly out. The only problem I had was it was not quite. Someone was doing construction upstairs or something. Kept us up all night. And lots of people who smelled like weed in the elevator. But other than that, everything was great. I really appreciate that the rooms were big and clean.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 29. Apr. 2024
Dear Fotini,Thank you for your feedback. We're glad to hear that you found our hotel to be clean and in a great location for flying out. We apologize for the disturbance caused by the construction noise upstairs and the presence of individuals with strong odors in the elevator. We'll address these issues with our team to ensure a more peaceful and pleasant experience for our guests in the future. We're pleased that you appreciated our spacious and clean rooms, and we hope to have the opportunity to welcome you back for a more enjoyable stay soon.Sincerely, Hotel Manager

8/10 – Gut

J

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
N/a
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 27. Apr. 2024
Dear Guest, Thank you for rating your experience with us! We're thrilled to see that you had a positive stay. If there's anything specific that stood out to you or any suggestions you have for how we can make your next visit even better, we'd love to hear it. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Wajid

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very good
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager am 22. Apr. 2024
Dear Wajid,Thank you for your 5 out of 5 rating! We're delighted to hear that you had a very good experience during your stay. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive feedback. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

6/10 – Okay

Teresa

Gut: Sauberkeit
Pool was dirty.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 15. Apr. 2024
Dear Teresa,We apologize for the inconvenience you experienced with the cleanliness of the pool during your stay. Maintaining a clean and enjoyable environment is a top priority for us, and we take your feedback seriously. Rest assured, we will address this issue promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager

10/10 – Hervorragend

Didia

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 10. Apr. 2024
Dear Didia,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. We appreciate your support and hope to have the pleasure of welcoming you back again soon for another wonderful stay!Sincerely, Hotel Manager

10/10 – Hervorragend

Mary Grace

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is fine but the surrounding area outside kind a bit scary
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 8. Apr. 2024
Dear Mary Grace,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property satisfactory. We understand your concerns about the surrounding area, and we appreciate your honesty. Please know that the safety and comfort of our guests are of utmost importance to us. We will continue to monitor and improve the surroundings to ensure a pleasant experience for all our guests. Thank you for choosing us, and we hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

8/10 – Gut

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Bed we’re good but the only thing is there was no hot water but they gave some of my money back for it
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 1. Apr. 2024
Dear William,Thank you for your feedback. Nice to know the praise for our comfortable bed. But, we apologize for the inconvenience you experienced with the lack of hot water during your stay. We strive to provide exceptional service and regret falling short on this occasion. Rest assured, your feedback is valuable to us, and we'll address this issue promptly. We appreciate your understanding.Sincerely, Hotel Manager

2/10 – Ungenügend

Maikel

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Manager am 26. März 2024
Dear Maikel,We're truly sorry to see that your experience fell short of your expectations. Your feedback is important to us, and we would like to understand more about what went wrong so we can address any issues and make improvements. If you're willing to share more details about your stay, please feel free to do so. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 – Schlecht

Sarika

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
staff very not helpful and unable to be accomodating
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Manager am 25. März 2024
Dear Sarika,We're deeply sorry to hear about your experience with our staff. Providing helpful and accommodating service is a top priority for us, and it's disheartening to hear that we fell short in this aspect during your stay. Your feedback is invaluable to us, and we will address this issue with our team to ensure improvements are made. We sincerely apologize for any inconvenience or frustration caused, and we appreciate your patience and understanding. If there's anything specific we can do to address your concerns or make things right, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

8/10 – Gut

Enrique

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 21. März 2024
Dear Enrique,Thank you for your feedback and positive rating! We're glad to hear that you had a great experience overall. If there are any areas where we can further enhance your stay in the future, please feel free to share your suggestions. We appreciate your support and hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 – Hervorragend

marc

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Manager am 14. März 2024
Dear Marc,Wow! We are absolutely thrilled to receive a perfect 10/10 review from you! It's truly an honor to know that we exceeded your expectations and provided a flawless experience during your stay. Thank you for choosing our hotel, and we can't wait to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

sam

Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 30. März 2024
Dear Sam,Thanks for staying with us and rating our hotel. Your perfect review is very much appreciated, as it encourages and motivates our entire staff. We are committed to providing you with the best hospitality and service possible. We hope to see you again soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Nadage

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Manager am 23. März 2024
Dear Nadage,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 – Hervorragend

Junko

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The hotel was good for stay one night for get rest after flying to LA. Staffs were so nice and friendly. LAX area is not safe place, so can't go outside.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 1. März 2024
Dear Junko,Thank you for sharing your feedback. We're pleased to hear that our hotel provided a comfortable place to rest after your flight to LA, and that you found our staff to be nice and friendly. Your safety and security are important to us, and we understand your concerns about the LAX area. We apologize for any inconvenience this may have caused, and we appreciate your understanding. If there's anything else we can do to improve your experience, please let us know. We hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us.Sincerely, Hotel Manager

10/10 – Hervorragend

Peter, London

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good service. Great staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 29. Feb. 2024
Dear Peter,Thank you for your kind words! We're delighted to hear that you received good service and encountered a great staff during your stay with us. Providing exceptional service is our top priority, and we're thrilled that our team met your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

8/10 – Gut

Charelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
breakfast buffet was very good. Convenient location near LAX airport.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 27. Feb. 2024
Dear Charelle,Thank you for your positive feedback! We're delighted to hear that you enjoyed our breakfast buffet and found our location near LAX airport convenient. Providing delicious dining options and a convenient location are important to us, and we're thrilled that we met your expectations. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 – Schlecht

Melynda

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 27. Feb. 2024
Dear Melynda,We're sorry to hear that your experience fell short of expectations. If there are specific concerns or areas where we can improve, please don't hesitate to let us know. Your feedback is valuable, and we'll do our best to address any issues to ensure a better experience in the future. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Sincerely, Hotel Manager

10/10 – Hervorragend

Nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at the property were wonderful. The only problem was I was unable to confirm my reservation. Even when I called expedia customer service there was no record of my booking. To ensure we had a place to stay, I re-booked the room. Where arrived I had to reservations With two separate charges on my credit card. I'm currently working with the property if you get this resolved.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 23. Feb. 2024
Dear Nicole,Thank you for your feedback and for highlighting the wonderful staff at our hotel. We apologize for the inconvenience you experienced with your reservation confirmation. We take this matter seriously and are actively working with both Expedia and our property to resolve the issue and ensure a satisfactory outcome. We appreciate your patience and understanding during this process. Rest assured, we are committed to providing a seamless and hassle-free experience for our guests.Sincerely, Hotel Manager

8/10 – Gut

Todd

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
I am doubtful that this meets Best Westerns quality specs. The place needs a clean up and refurbish.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 23. Feb. 2024
Dear Todd,Thank you for your rating and feedback. We apologize if our property did not meet your expectations in terms of cleanliness and refurbishment. We take your concerns seriously and appreciate your feedback as it helps us identify areas for improvement. Rest assured, we are committed to maintaining the highest quality standards and will address these issues promptly. We hope you will give us another opportunity to provide you with a better experience in the future. Thank you for choosing our hotel.Sincerely, Hotel Manager

8/10 – Gut

patricia

Mit der Familie gereist
Breakfast was awesome
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Manager am 20. Feb. 2024
Dear Patricia,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast offerings! Your satisfaction is important to us, and we're thrilled that our breakfast exceeded your expectations. We appreciate your positive rating and hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 – Hervorragend

RICHARD

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel delivered outstanding quality, service, attention to detail in every way during our stay...and we are delighted that we will be returning in a few days to welcome us back and enjoy the same superior accommodations!! The hotel manager Prince was sooo accommodating and he is a real asset to this great hotel!! A lot of thought and design went into the needs for it's guests...and the daily breakfast is really outstanding and plentiful!!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 17. Feb. 2024
Dear RICHARD,We're absolutely thrilled to receive such glowing praise! It's truly rewarding to know that our dedication to excellence made your stay exceptional. We're excited to welcome you back soon and provide another memorable experience. Prince and our entire team are committed to ensuring your every need is met. Thank you for your kind words!Sincerely, Hotel Management

10/10 – Hervorragend

Debra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable room
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 16. Feb. 2024
Dear Debra,We're delighted to hear that you found your room to be very comfortable! Providing a cozy and relaxing environment for our guests is always our aim. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 – Hervorragend

Catherine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
He safe and clean
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 16. Feb. 2024
Dear Catherine,Thank you for your feedback! Ensuring the safety and cleanliness of our facilities is of utmost importance to us. We're glad to hear that you found our environment to be safe and clean during your stay. We strive to maintain high standards in these areas for the comfort and well-being of all our guests. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 – Gut

Brian T., Pearl City

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location around the LA area. Close to the 405 freeway. Near to LAX airport. The toilet need to be upgraded (very slow and sometimes need to flush several times) and the shower pressure could be more stronger.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Manager am 14. Feb. 2024
Dear Brian T,Thank you for your feedback! We're glad to hear that you found our location convenient for exploring the LA area and appreciated our proximity to the 405 freeway and LAX airport. We apologize for the issues you encountered with the toilet and shower pressure. Your comments will be shared with our maintenance team for improvement. We appreciate your input and hope to have the opportunity to welcome you back for a more comfortable stay in the future!Sincerely, Hotel Manager

10/10 – Hervorragend

Angelica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 8. Feb. 2024
Dear Angelica,Thank you so much for your perfect rating! We're thrilled to hear that you had an outstanding experience with us. Providing excellent service and facilities is our top priority, and we're delighted that we met your expectations. We truly appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 7. Feb. 2024
Dear Jennifer,Thank you for awarding us a five-star rating! We're thrilled to have provided you with an exceptional experience during your stay. Delivering top-notch service and comfort is our utmost priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another memorable stay in the future!Sincerely, Hotel Manager

8/10 – Gut

Ruby

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Usually when staying in LA I’m skeptical because a lot of times the pictures look a lot better then the actual rooms..BUT HERE!!! True to picture the rooms were very clean and cozy, great rates, nice variety at breakfast, parking is not expensive and is right there under building, if you need late check out first hour is free and the next hour is a small fee…I have no complaints here would definitely stay here again..The guy at the desk night was super helpful, and patient.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 5. Feb. 2024
Dear Ruby,Thank you for taking the time to share your positive experience! We're thrilled to hear that our rooms lived up to the pictures, were clean and cozy, and that you appreciated the great rates and breakfast variety. It's wonderful that the parking was convenient and reasonably priced. We're also glad the late check-out option worked well for you. Your kind words about our helpful and patient staff are truly appreciated. We look forward to welcoming you back for another enjoyable stay when you're in LA!Sincerely, Hotel Manager

8/10 – Gut

Ronald

Geschäftlich gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 26. Jan. 2024
Dear Ronald,Thank you for rating us an 8/10! We appreciate your feedback and are pleased to hear that you had a positive experience. Your insights are valuable as we continuously strive to enhance our services. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We look forward to hosting you again.Sincerely, Hotel Manager

8/10 – Gut

Yolanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 22. Jan. 2024
Dear Yolanda,Thank you for choosing to stay with us. We are glad to hear that you enjoyed your stay and found our services satisfactory. Your four-star rating is much appreciated. If there is anything that we can improve in the future, please do let us know so that we can take the necessary steps to make your next stay even better.Sincerely, Hotel Manager

8/10 – Gut

Cindy, Lancaster

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was amazing. Extremely kind and welcoming. The room was clean and comfortable, I liked that the elevator doesn’t work without a hotel key, made it feel safer. My only complaint is the hallways had a funky odor in them but besides that the room was great and the breakfast they serve is fantastic. Would stay here again.
Antwort von Hotel Manager am 18. Jan. 2024
Dear Cindy,Thank you for the positive feedback and the 4 out of 5 rating! We're delighted to hear you appreciated our amazing and welcoming staff, clean and comfortable rooms, and the added security feature with the elevator key. We apologize for the odor in the hallways and appreciate your understanding. It's fantastic to know you enjoyed the breakfast. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

6/10 – Okay

Beatrijs

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Bij de info over het hotel staat dat er een shuttlebus service is vanaf de luchthaven naar het hotel. Dit is niet meer het geval. Na een uur heen en weer lopen en rondvragen namen we uiteindelijk een taxi. Waarvoor we ook eerst nog in een shuttlebus moesten. De taxi chauffeur was heel boos omdat we maar een korte rit maakten. Moesten 30 dollar betalen. In het hotel werd geen excuus aangeboden voor het niet meer aanbieden van een shuttle en moesten we een half uur wachten voor we konden inchecken.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 16. Jan. 2024
Dear Beatrijs,We sincerely apologize for the inconvenience you experienced upon arrival. We regret the misinformation about the shuttle service and the subsequent challenges you faced. It's disheartening to hear about the difficulties with transportation and the delayed check-in. Your feedback is crucial, and we will address these issues internally to ensure improved services in the future. We appreciate your understanding and hope to have the opportunity to provide a more seamless experience on your next visit.Sincerely, Hotel Manager

10/10 – Hervorragend

ARTHUR

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Manager am 16. Jan. 2024
Dear ARTHUR,Thank you for choosing our hotel and taking the time to share your satisfaction with a 5-star rating. Your encouraging feedback motivates our staff to continually improve hospitality and guest comfort. Serving guests like you is a pleasure, and we look forward to the opportunity to welcome you again soon.Sincerely,Hotel Manager

10/10 – Hervorragend

Stephen

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 5. Feb. 2024
Dear Stephen,Thank you for your stay. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. We hope to host you again soon.Sincerely, Hotel Manager

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient location for events at Kia Forum. Friendly, efficient employees
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 15. Jan. 2024
Dear Mary,Thank you for your perfect flawless rating! We're delighted to know that our convenient location for events at Kia Forum and our friendly, efficient employees contributed to your positive experience. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 – Hervorragend

debra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I was extremely pleased with this property. The hotel and my room were very clean and the decor was nice.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 20. Jan. 2024
Dear Debra,Hello! We're delighted to hear about your positive experience at our property! It's wonderful that you were pleased with the cleanliness of the hotel and your room, as well as the overall decor. Thank you for taking the time to share your feedback. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 – Hervorragend

Vernon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel, clean and excellent customer service.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 9. Jan. 2024
Dear Vernon,Thank you for your outstanding 5 out of 5 rating! We're delighted to hear that you found our hotel very nice, clean, and enjoyed excellent customer service. Your positive feedback is truly appreciated. We look forward to welcoming you back for another exceptional stay in the future!Sincerely, Hotel Manager

6/10 – Okay

Richard

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 9. Jan. 2024
Dear Richard,We appreciate your 3 out of 5 review and value your insights. Your opinions are crucial for our improvement. Please share specific suggestions to enhance our service from 3 to 5. Your feedback is highly appreciated, and we look forward to the opportunity of welcoming you back for an improved experience soon.Sincerely, Hotel Manager

10/10 – Hervorragend

Leonel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean. Convenient
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 11. Jan. 2024
Dear Leonel,Thank you for the positive review! We're delighted to hear that you found our accommodations clean and convenient. Your satisfaction is our priority, and we look forward to providing you with the same level of excellence during your future stays. If there's anything specific you appreciated or if you have any suggestions for improvement, please let us know. We appreciate your feedback!Sincerely, Hotel Manager

8/10 – Gut

Joshua

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleasant stay
It was a great stay. Beds were comfortable it was close to the highway to get places fast, plenty of food nearby. I saw some reviews about noise from airport. We had planes flying right by our window and we didn’t hear any outside noise the 3 days we stayed. The hotel was a little older you could tell but they look updated. Everything was great and the breakfast was really good also! The front desk day and night was friendly and helpful whenever needed. The breakfast attendants and the housekeepers all did an excellent job. This was our first stay in California and I’d stay again.it was a reasonable price stay and much cheaper parking fee than other hotels. Thank you!
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Hotel Manager am 9. Jan. 2024
Dear Joshua,Thank you for your fantastic 8 out of 10 rating! We're thrilled to hear your stay was great, with comfortable beds, convenient location, and a quiet atmosphere despite airport proximity. We appreciate your kind words about our friendly staff, excellent breakfast, and the efforts of our attendants and housekeepers. It's wonderful to know you enjoyed your first stay in California, and we look forward to welcoming you back soon. Thank you for choosing us!Sincerely, Hotel Manager

8/10 – Gut

Kendon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Hotel Manager am 9. Jan. 2024
Dear Kendon,Thank you for choosing to stay with us and for your kind rating of 8 stars. Your feedback is important to us, and we would be grateful if you could share more details on how we can enhance our services to earn a perfect 10-star review from you. Your input will go a long way in helping us provide an even better experience for our guests. We look forward to welcoming you back soon, and we hope to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 – Hervorragend

Marco Tulio

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Hotel Manager am 9. Jan. 2024
Dear Marco Tulio,Thank you for staying with us and providing a 5-star review of your experience. We value your input and are happy to learn that you enjoyed your stay. Your review will inspire us to continue striving to give the best possible service to our guests. We hope you'll come back soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Pamela, Kailua

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 22. Jan. 2024
Dear Pamela,Hello! We're thrilled to learn that your stay was enjoyable. Ensuring our guests feel welcome and comfortable is our priority, and your positive experience validates our efforts. Your feedback motivates us to maintain the standard of excellence, and we look forward to welcoming you back for another wonderful visit soon!Sincerely, Hotel Manager