Such a disappointment after traveling all day and just wanting to go to sleep. We were sent a link to a video clip on how to check in at the front gate, which we thought was great. However, the video was NOT accurate and we could not get inside the unit. After standing outside for some time, and no response from the owner, another tenant happened to walk by and let us in after showing her the VRBO reservation on our phone. There is no elevator, for those who may need that for accessibility reasons. We got up to the top floor and walked into the unit where the thermostat was off and the unit inside was 84 degrees. We had to leave for several hours while the unit cooled down. If you know you’re going to have tenants, you should have the unit cooled to a comfortable temperature. There is no onsite parking. We ended up parking almost 4 blocks away and had to walk with all of our luggage and small children. Not a great area to walk around at night. There is no W/D in the unit. We had 6 guests under the reservation and there were only 3 towels. I shouldn’t have to go buy linens while on vacation. The fridge wasn’t cold and never got cold. There was no cold water from the tap, and every time you flushed the toilet, there was leaking around the base. Our two year old found a sticky bottle of astroglide in the bedding. The listing says it fits 6 people, but there are only enough beds for 4 adults and a pack n play for a baby. You could have a 5th adult squeeze in on the tiny couch.