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Avis sur Hotel Saddleback Los Angeles - Norwalk

3 out of 5
Hotel Saddleback Los Angeles - Norwalk
12500 Firestone Blvd, Norwalk, CA

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 307 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 224 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 160 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 137 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 172 avis sur 1000." "

6,8/10

Propreté

7,4/10

Personnel et service

6,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

8/10 Bien

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2019
Réponse de Management le 24 déc. 2019
Thank you staying with us and for taking the time to share your experiences. We are pleased to have met your expectations and look forward towards your next visit with us.

6/10 Satisfaisant

Dayana

Voyage en famille
Les points forts : Propreté et personnel et service
The property is already old, needs painting and certain details to look better, one of the beds was very noisy but in a convenient location.
Séjour de 1 nuit en mai 2024
Réponse de MANAGEMENT le 27 mai 2024
THANK YOU FOR TAKING THE TIME TO SHARE YOUR EXPEREINCES DURING YOUR RECENT STAY WITH US. WE APPRECIATE YOUR COMMENTS AND HAVE SHARED THEM WITH OWNERSHIP.

8/10 Bien

ELMER

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Management le 21 mai 2024
Thank you for taking the time to rate your experiences during your stay. We are pleased to have met your expectations and look forward towards your next visit with us.

8/10 Bien

Dan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the fence all the way around the property.
Séjour de 1 nuit en mai 2024
Réponse de Management le 7 mai 2024
Thank you for taking the time to share your experiences during your stay. We are please to have met your expectations and look forward towards your next stay with us.

2/10 Horrible

Juan manuel

Avía cucarachas grandísimas y las colchas manchadas sucias experiencia no recomendable
Séjour de 2 nuits en avril 2024
Réponse de Management le 3 mai 2024
Gracias por tomarse el tiempo de compartir sus experiencias en el hotel. Lamentamos no haber podido cumplir con sus expectativas durante su estadía. Sin embargo, durante los 2 días que pasaste con nosotros. ¿No se reportaron registros ni quejas de clientes a la recepción? ¿También hicimos que nuestra empresa de control de plagas inspeccionara la habitación y no encontramos evidencia de sus preocupaciones? Aunque no se encontró nada, le dimos instrucciones a nuestra empresa de control de plagas para que rociara la habitación como medida de precaución.

4/10 Médiocre

Ruth

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The floor was not clean
Séjour de 1 nuit en mai 2024
Réponse de Management le 2 mai 2024
Thank you for taking the time to share your expereinces during your recent tay. We are sorry to here of your concerns regarding condition of the floor. We have addressed you concerns with the Housekeeping staff .

10/10 Excellent

Freddie

Nice I would stay again
Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
Thank you for taking the time to share your experices during your stay. We are pleased to have met your expectations and look forward towards your next visit with us.

10/10 Excellent

Freddie

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
Thank you for taking the time to share your experices during your stay. We are pleased to have met your expectations and look forward towards your next visit with us.

8/10 Bien

Meredith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Thank you for taking the time to rate your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay.

10/10 Excellent

Adryanna

Séjour de 3 nuits en avril 2024
Réponse de Management le 21 mai 2024
Thank you for taking the time to rate your experiences during your stay. We are pleased to have met all of your expectations and look forward towards your next visit with us.

10/10 Excellent

Adryanna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is so friendly
Séjour de 3 nuits en avril 2024
Réponse de Management le 24 avr. 2024
Thank you for taking the time to share your expereinces during your previous stay with us. We are pleased to have met your expectations and that are staff was freindly! We look forward towards your next stay.

6/10 Satisfaisant

George

Les points forts : Personnel et service et équipements
I like the Motel because its close to bars around the areas
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thank you for taking the time to share your experiences. We are please to meet most of your expectations and have addressed your concerns with the staff.

8/10 Bien

Fernando, Murrieta

Voyage en couple
Les points forts : Personnel et service
The water pressure from the shower was powerful. I would stay here just for their shower.
Séjour de 1 nuit en avril 2024
Réponse de Management le 22 avr. 2024
Thank you for takng the tie to share your expereinces during your stay. We are pleased to have met your expectations (especially the powerful water pressure ) and look forwad towards your next stay.

6/10 Satisfaisant

Luis

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Management le 16 avr. 2024
Thank you for taking the time to rate your expereince. We are pleased to have met most of your expectations and have addressed your concerns with the staff.

2/10 Horrible

Roxana

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I didn’t like because we don’t have any little fridge and microwave either and also the beds are too old
Séjour de 1 nuit en avril 2024
Réponse de Management le 15 avr. 2024
Thank you for taken the time to share your experiences during your stay with us. We are sorry that we were unable to meet your expectations. We have addressed your concerns with the staff,

10/10 Excellent

Daniel

Séjour de 1 nuit en mars 2024
Réponse de Management le 15 avr. 2024
Thank you for taking the time to rate your experiences during your stay with us. We are please to have met your expectations and look forward towards your next visit with us/.

10/10 Excellent

Adryanna

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 3 nuits en avril 2024
Réponse de Management le 10 avr. 2024
Thank you for your taking the time to share your expereinces. We are pleased to meet your expectations and look forward to your next visit with us.

10/10 Excellent

Benjamin, los angeles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best quality for your money in the area.
Séjour de 1 nuit en avril 2024
Réponse de Management le 8 avr. 2024
Thank you for taking the time to share your experiences. We are pleased to have met your expectations and look forward towards your next visit with us.

8/10 Bien

Stanley

Séjour de 1 nuit en mars 2024
Réponse de Management le 22 avr. 2024
Thank you for taking the time too rate your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next visit.

10/10 Excellent

matthew, Long Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good ice machine. Refrigerator with small freezer and microwave in room. Heater worked fine. Sparse bedding and carpet, but pleasant outdoor sitting area on grass. No food on site, except robust vending machines. No real area to walk to except Arco across the street, probably 15 min. Walk each way.
Séjour de 2 nuits en mars 2024
Réponse de Management le 25 mars 2024
Thank you for taking the time to share your expereicens at the hotel. You may also find other shops and restuarants in close proximety to the hotel. We are pleased to have met your exectations amd look forward towards your next stay with us.

8/10 Bien

Alfredo, Las Vegas

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Good for the price
Séjour de 1 nuit en mars 2024
Réponse de Management le 25 mars 2024
Thank you for taking the time to rate your experiences at the hotel. We are pleased to have met your exectations amd look forward towards your next stay with us.

10/10 Excellent

Karla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed there one night. Receptionist was nice, room was clean, and it had what we needed. Bed, tv, and bathroom. It was convenient.
Séjour de 1 nuit en mars 2024
Réponse de Management le 20 mars 2024
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

10/10 Excellent

C

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are the bomb
Séjour de 1 nuit en février 2024
Réponse de Management le 17 mars 2024
Thank you for taking the time to share your experiences during your stay. We are please to have met your expectations and our staff were exceptional. We look forward towards your next stay with us.

8/10 Bien

Tina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking
Séjour de 2 nuits en mars 2024
Réponse de Management le 13 mars 2024
Thank you for taking the time to rate your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

10/10 Excellent

Gloria M

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place has a great location the only thing is they need to change the matt
Séjour de 1 nuit en mars 2024
Réponse de Management le 5 mars 2024
Thnak you for taking the time ot share your expereinces during your recent stay with us. We are pleased to hear that you enjoyed your stay with us and we are idenifying those changes required/. We look forward towards your next stay with us.

10/10 Excellent

Scott

Séjour de 1 nuit en février 2024
Réponse de Management le 25 mars 2024
Thank you for taking the time to rate your experiences at the hotel. We are pleased to have met your exectations amd look forward towards your next stay with us.

2/10 Horrible

TYSON

Séjour de 2 nuits en février 2024
Réponse de Management le 20 mars 2024
Thank you for taking the time to share your experiences during your stay with us. We are sorry that we were unable to meet your expectations and have addressed your concerns with our staff.

4/10 Médiocre

Mohammad

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No hot water and they use air mattress
Séjour de 1 nuit en février 2024
Réponse de Management le 19 févr. 2024
Thank you for taking the time to share your experiences during your recent stay with us. We are sorry that we were unable to meet all your expectations and have addressed your concerns with the staff.

4/10 Médiocre

Nathan

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Terrible condition!!!!
I booked this property because I was looking for a place to stay before a flight out of LAX, and a few preferred local hotels were sold out. I saw it was a large property showing its age upon walking to front desk- also noting that the property's fence had been smashed for a good 50 feet. The front desk was promising. The lady working that evening was very warm and welcoming. I noted that the Chevy Chase film Family Vacation was filmed here, and was filled with promise. ...that was broken once I opened the door to my room. The smell hit you- and when I went to the restroom, the restroom reeked of a mixture of feces that were not visible and I don't know what. The beds were very springy and not firm at all, and overall the room was one of the dirtiest I've stayed at. As a touring musician, totally not worth the $120 rate to stay at what basically was just a step up from a punk house. I was almost tempted to book a room elsewhere- DO NOT RECOMMEND.
Séjour de 1 nuit en février 2024
Réponse de Management le 18 févr. 2024
Thank you for taking the time to share your experiences. We are sorry that we were unable to meet all you expectations during your stay. Should these concerns be brought to to our attention of the front desk, we would have immediately changed your room. However, we have addressed your concerns with our staff.

2/10 Horrible

Ricardo

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Management le 19 févr. 2024
Thank you for taking the time to share your experiences during your recent stay with us. We are sorry that we were unable to meet all your expectations and have addressed your concerns with the staff.

6/10 Satisfaisant

Caroline, Phoenix

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Management le 1 févr. 2024
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met most of your expectaitons and look forward towards your return.

2/10 Horrible

Sebastian

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Durty rooms p, dirty towels, with roaches and horrible smell.
Séjour de 2 nuits en janvier 2024
Réponse de Management le 29 janv. 2024
Thank you for taking the time to share your experiences. We are sorry that your expectations were not met. We did not see a complaint on our log or with our staff as changes would immediately been addressed. However, we have addressed our staff regarding your concerns .

4/10 Médiocre

Andrea

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room smelled like cigg and the door did not lock had to put the ironing table
Séjour de 1 nuit en janvier 2024
Réponse de Management le 29 janv. 2024
Thank you for taking the time to share your experiences. We are sorry that your expectations were not met. We did not see a complaint on our log or with our staff as changes would immediately been addressed. However, we have addressed our staff regarding your concerns .

2/10 Horrible

Jacqueline

Voyage en famille
Bad service the rooms are not clean
Séjour de 2 nuits en janvier 2024
Réponse de Management le 29 janv. 2024
Thank you for taking the time to share your experiences. We are sorry that your expectations were not met. We did not see a complaint on our log or with our staff as changes would immediately been addressed. However, we have addressed our staff regarding your concerns .

8/10 Bien

Albert

Voyage en couple
Les points forts : Propreté et personnel et service
Nice hotel, a little aged. It was nice in my room, kind of like staying at my grandparents place. Very thin walls, you can here everything from outside like it was right in your room. That was the only issue I had, the room was very well insulated to block any noise from people walking by or the noise from next door neighbors or the walkway upstairs and the people upstairs. This hotel needs serious insulation upgrade to block out noise. But when it was quite, it was very comfortable. I definitely got what I paid for. And I did like the late check out time, you didn't have to wake up early to rush out. I just wish I could of slept in to enjoy the noon check out, but you wake up with everyone else being up and out early with all their noise. Friendly staff at the front desk.
Séjour de 1 nuit en janvier 2024
Réponse de Management le 7 févr. 2024
Thank you for taking the time to share your expereices at the hotel. We are please to have met your expectaitons and have addressed your installation concerns with ownership.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Management le 21 janv. 2024
Thank you for taking the time to rate your experiences during your recent stay with us. We are pleased to have met your expectations and look forward towards your return.

10/10 Excellent

Gerald

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice as always
Séjour de 1 nuit en janvier 2024
Réponse de Management le 16 janv. 2024
Thank you for taking the time to share your experiences during your return stay with us. We are pleased to have met your expectations and look forward towards your return.

4/10 Médiocre

ANA

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Era solo una noche para descansar y la verdad es un hotel ya viejo. Aunque limpio. Pero colchones viejos. Y en el anuncio no dicen que cobraran deposito.
Séjour de 1 nuit en décembre 2023
Réponse de Management le 27 déc. 2023
Gracias por tomarse el tiempo de compartir sus experiencias en el hotel. Lamentamos no haber podido cumplir con todas sus expectativas y las hemos abordado con nuestro personal. Sin embargo, los depósitos han sido un requisito al realizar una reserva en la plataforma de Expedia.

10/10 Excellent

Gerardo

Séjour de 1 nuit en décembre 2023
Réponse de Management le 1 févr. 2024
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectaitons and look forward towards your return.

8/10 Bien

Elaine

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Management le 22 déc. 2023
Thank you for taking the time to rate your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

2/10 Horrible

Will

Les points faibles : Propreté et personnel et service
This place is not what it is made out to be. If you like something cheap, dirty, smelly, and looks like dungeon, then this is the place for you! You get what you pay for, and believe me, it’s not good.
Séjour de 4 nuits en décembre 2023
Réponse de Management le 27 déc. 2023
Thank you for taking the time to share your your expereinces. We are sorry that we were unable to meet your expectations.. However, no mention of your experinece was brought to the attention of the hotel during your stay and upon check out?

10/10 Excellent

Anthony

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about the place
Séjour de 1 nuit en décembre 2023
Réponse de Management le 13 déc. 2023
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

10/10 Excellent

Angelina

Séjour de 1 nuit en décembre 2023
Réponse de Management le 1 févr. 2024
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectaitons and look forward towards your return.

8/10 Bien

Angelica

Séjour de 1 nuit en décembre 2023
Réponse de Management le 3 janv. 2024
Thank you for taking the time to rate your experience during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

2/10 Horrible

Melvin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The girl at the desk when we checked out was rude and the rooms had roaches
Séjour de 1 nuit en décembre 2023
Réponse de Management le 12 déc. 2023
Thank you for taking the time to share your experiences at your last visit. We are sorry that we were unable to meet all your expectations. We had our pest control inspector check these rooms and they were unable to identify any insects. We have also addressed your concerns with our staff.

4/10 Médiocre

Egmidio

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Management le 7 déc. 2023
Thank you for taking the tme rate your stay at the hotel. We are sorry that we were unable to meet ALL your expecations and have addressed your concerns with the staff.

4/10 Médiocre

Thomas

Les points faibles : Propreté
The carpet couldn’t have been vacuumed in months, the bottoms of my feet kept getting blackened with dirt just from walking around the room no matter how many times i rinsed them off.
Séjour de 3 nuits en novembre 2023
Réponse de Management le 28 nov. 2023
Thank you for taking the time to share your expereicens at the hotel. We are sorry that we were unable to meet all of your your expectations during your stay with us. We have addressed your concerns with our housekeeping staff.

4/10 Médiocre

Barbara

Séjour de 1 nuit en novembre 2023
Réponse de Management le 22 déc. 2023
Thank you for taking the time to rate your experiences during your stay with us. We are sorry that we were unable to meet all your expectations and have addressd your concerns with our staff.

8/10 Bien

Veronica

Séjour de 1 nuit en novembre 2023
Réponse de Management le 27 déc. 2023
Thank you for taking the time to rate your expereicen. We are pleased to have met your expectations and look forward towards your next stay with us.

8/10 Bien

Michael

Voyage d’affaires, Voyage en couple
just ok, for a single night stay.
Séjour de 1 nuit en novembre 2023
Réponse de Management le 20 nov. 2023
Thank you for taking the time to share your experiences during your recent stay with us. WE are pleased to have met your expectations.