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Avis sur Luton Hoo Hotel, Golf And Spa

5 out of 5
Luton Hoo Hotel, Golf And Spa
The Mansion House, Luton Hoo Park, Luton, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 212 avis sur 374." "
Note des voyageurs de 8 (Bien), d’après 82 avis sur 374." "
Note des voyageurs de 6 (Satisfaisant), d’après 44 avis sur 374." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 374." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 374." "

9,2/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Hoo Luton
trés moyen mauvais service belle cadre

10/10 Excellent

Hubert, Burnham

Séjour de 1 nuit en avril 2024
Réponse de Christophe le 15 mai 2024
Thank you for your review.

10/10 Excellent

Gregory

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de Paul le 26 avr. 2024
Thank you for your 5 out of 5 review following your stay at Luton Hoo Hotel, Golf and Spa.

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place is always lovely to stay, unfortunately we were let down with the restaurant booking due to Easter. Having said that we were very nicely compensated and had what was a fabulous meal in the alternative restaurant. The staff are all exceptional too, the room yet again blew us away. Pure class, luxury witb beautiful surroundings. Luton Hoo is my favourite hotel.
Séjour de 1 nuit en mars 2024
Réponse de Paul le 4 avr. 2024
Thank you for your review of your stay with us and we are delighted to hear that you enjoyed a great meal in the brasserie. We hope to welcome you again soon.

6/10 Satisfaisant

Amanda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I like the beautiful historic building and landscaped parkland. I didn't like the additional charge of £50 per night for a child bed that I wasn't informed of when I requested one. I also didn't like the fact that the pool could only be used by families with children at specific times - again I was not informed of this before I arrive. Also, the restaurant and bar closest to our room was closed throughout our stay for no apparent reason which meant we had to eat out both nights.
Séjour de 2 nuits en février 2024
Réponse de Paul le 13 mars 2024
Thank you for your review.Information relating to charges for bed and breakfast for children and family swim times are available on our website so that these can be reviewed prior to making a reservation with us. We have two restaurants on site, one of which is closed currently however the other was available during your stay with us. Members of the hotel team would have been pleased to share this information with you or again, this information is available online.

10/10 Excellent

Tariq

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic service. Staff were very accommodating and really went the extra mile to make my family feel welcome during our stay.
Séjour de 2 nuits en février 2024
Réponse de Christophe le 1 mars 2024
Thank you for your great review following your stay at Luton Hoo Hotel, Golf and Spa. We're glad you enjoyed your stay with us.

8/10 Bien

gerard

Voyage en couple
Les points forts : Propreté et équipements
We did have a lovely stay at Luton Hoo. We've started before and the views, staircase and dining room still takes the breath away. However it's really showing signs of wear tear now. Plus the staff, although all very friendly, clearly need some quality control. At dinner the maitre d, was clueless when it came to champagne. I asked for VC (I dont think he heard of it) but they had none. So when I asked hm to recommend one, I overheard him say to the waiter "Err is this is a good one?? Dinner was delicious. But...they forgot about broccoli and no salt and pepper on table. This was a regular occurrence. Breakfast same thing. Spa is also fab. But if you are going to call yourself 5 star, these little make all the difference. Trust me im in the service industry.
Séjour de 1 nuit en février 2024
Réponse de Surender le 16 févr. 2024
Thank you for your feedback and we'll ensure further wine training is put in place.

10/10 Excellent

Stuart

Séjour de 2 nuits en février 2024
Réponse de Christophe le 16 févr. 2024
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

4/10 Médiocre

Vykintas

Les points forts : Propreté, personnel et service, confort de la chambre
Beautiful building and terrible restaurant
Beautiful building with a lot of history. Dinner it was terrible, we had a crab linguine that was all mashed, unbelievable presentation, it looks like a dog food from a can, and we also had a caesar salad, but the chicken was totally bland with no salt al all, sauce was not caesar salad sauce, it was some oil, and the bread croutons were so hard and oily, impossible to eat. The wine glass on the table was dirty. Cocktails were like a 5 year old child made them, I was shocked. The bartender was very nice, we met him later on, I just think he was not properly trained and he didn’t know what to do or how to do, or the hotel is not looking after the quality level. The feeling that we had that the hotel management is relaying on the history of the place and ignoring the quality. It is riding high on its historical events. Spa area is nice, beautiful roof, but is outside the hotel building and they provide a transfer.
Séjour de 1 nuit en janvier 2024
Réponse de Surrender le 31 janv. 2024
Thank you for your feedback which will be followed up with the team.

8/10 Bien

Brian

Séjour de 1 nuit en janvier 2024
Réponse de Christophe le 22 janv. 2024
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Excellent

Carl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything spot on !
Reception and check in was quick despite a wedding party seemingly taking over the main house. Staff friendly, efficient and polite. Our room was in a building a short walk / drive away with its own parking. The room was huge, clean and comfortable, with a good size ensuite with both bath, shower and twin basins. Temperature control was good too. The only thing lacking in the room was a USB charging point but I could manage a night without. Dinner in the Adam’s Brasserie - lovey starters, steaks cooked to perfection and friendly polite service (thank you Cole !) All in all a lovely place to stay
Séjour de 1 nuit en décembre 2023
Réponse de Christophe le 5 janv. 2024
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa. We hope to welcome you back again soon.

8/10 Bien

Philippa

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Its noot 5 star. Very very expensive. Not worth the money. Pool was cold. Food average but extortionate
Séjour de 2 nuits en décembre 2023
Réponse de Surender le 5 janv. 2024
Thank you for your feedback.

10/10 Excellent

Wayne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Christophe le 5 janv. 2024
Thank you so much for your great review of your stay at Luton Hoo Hotel, Golf and Spa and we hope to welcome you back again soon.

8/10 Bien

Moira L.

Séjour de 1 nuit en décembre 2023
Réponse de Christophe le 5 janv. 2024
Thank you so much for your great review of your stay at Luton Hoo Hotel, Golf and Spa and we hope to welcome you back again soon.

10/10 Excellent

Sylvain

Séjour de 1 nuit en décembre 2023
Réponse de Christophe le 22 janv. 2024
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Christophe le 12 déc. 2023
Thank you for your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa.

8/10 Bien

James Charlotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were lovely! The service in the bar was quite slow, and the room was VERY VERY hot. Everthing else was ideal.
Séjour de 1 nuit en décembre 2023
Réponse de Christophe le 12 déc. 2023
Thank you for posting your review of your stay.

10/10 Excellent

Tony

Les points forts : Propreté et équipements
Excellent facility, friendly staff !!
Séjour de 1 nuit en décembre 2023
Réponse de Ansar le 6 déc. 2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Excellent

Julian JC

Séjour de 2 nuits en novembre 2023
Réponse de Christophe le 20 déc. 2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

6/10 Satisfaisant

Ulf

Séjour de 3 nuits en novembre 2023
Réponse de Ansar le 23 nov. 2023
Thank you for your review.

2/10 Horrible

Kevin

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Shower broken dinner a disaster
Séjour de 1 nuit en novembre 2023
Réponse de Ansar le 23 nov. 2023
We are sorry to hear this and trust that you were able to resolve these issues with hotel management at the time of your stay.

10/10 Excellent

Nejmi

Séjour de 1 nuit en novembre 2023
Réponse de Ansar le 23 nov. 2023
Thank you for your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa. We hope to welcome you back again soon.

10/10 Excellent

STEVE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very spacious, overall a great experience, would go back.
Séjour de 1 nuit en novembre 2023
Réponse de Ansar le 23 nov. 2023
Thank you for your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa. We hope to welcome you back again soon.

10/10 Excellent

Louise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Relaxing and beautiful grounds
Séjour de 1 nuit en novembre 2023
Réponse de Christophe le 17 nov. 2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel with amazing facilities and staff. They treated the children so well with so much respect and care. Brilliant pool and we really enjoyed cycling around the amazing grounds 😊
Séjour de 1 nuit en novembre 2023
Réponse de Christophe le 17 nov. 2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa. We are so pleased to hear that the team looked after you and your family so well.

10/10 Excellent

Matthew

Séjour de 2 nuits en novembre 2023
Réponse de Christophe le 17 nov. 2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Excellent

Kaan

Séjour de 1 nuit en novembre 2023
Réponse de Christophe le 17 nov. 2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Excellent

Yasha

Séjour de 1 nuit en novembre 2023
Réponse de Christophe le 17 nov. 2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Excellent

Douglas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful knowledgeable staff. Comfortable.
Séjour de 3 nuits en octobre 2023
Réponse de Christophe le 6 nov. 2023
Thank you for your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Excellent

Geoffrey

Séjour de 1 nuit en octobre 2023
Réponse de Christophe le 25 oct. 2023
Thank you for your 10 out of 10 review of your stay at Luton Hoo Hotel

6/10 Satisfaisant

Gary

Séjour de 1 nuit en octobre 2023
Réponse de Ansar le 31 oct. 2023
Thank you for your review.

4/10 Médiocre

Stuart

Séjour de 1 nuit en septembre 2023
Réponse de Christophe le 6 oct. 2023
Thank you for your great review of your visit to Luton Hoo Hotel, Golf and Spa.

10/10 Excellent

Robin

Séjour de 1 nuit en septembre 2023
Réponse de Christophe le 6 oct. 2023
Thank you for your great review of your visit to Luton Hoo Hotel, Golf and Spa.

6/10 Satisfaisant

Jeremy

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
First of all it’s a beautiful old property with lovely grounds. Clearly at some point in time it was a fantastic mansion house however it’s now in desperate need of renovation or very least some paint, new furniture and TLC. The whole building is tired, our room was huge however really needed a deep clean and a good paint - everything in there from the iron, to the bathroom is dated. The staff are very friendly and do the best they can I’m sure. Would like to see the property bought back to its former glory… It’s convenient to Luton airport set in lovely grounds and given there is not tons around we would probably stat again but put some money back into this property and it would be much appreciated but all I’m sure who stay there.
Séjour de 1 nuit en septembre 2023
Réponse de Christophe le 6 oct. 2023
Thank you for your suggestions for improvement. Plans are in progress for refurbishment.

2/10 Horrible

Victoria

Voyage en famille avec de jeunes enfants, Voyage en groupe, Voyage en couple
Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Christophe le 14 sept. 2023
Thank you for your review.

6/10 Satisfaisant

Jemma

Séjour de 1 nuit en août 2023
Réponse de Christophe le 5 sept. 2023
Thank you for posting your review.

10/10 Excellent

Duncan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Christophe le 5 sept. 2023
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel.

2/10 Horrible

B

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en août 2023
Réponse de Christophe le 5 sept. 2023
Thank you for posting your review.

2/10 Horrible

Karen

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Christophe le 5 sept. 2023
Thank you for posting your review.

8/10 Bien

Mohammed

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall enjoyed our short group break. Staff were friendly polite but on few ocassion hard to get hold off staff via in room telephone and their normal phone line. Breakfast service was good, would have liked to have visited their restaurants more for conveniance and better experience but due to limited dietary choices we drove out to nearby restaurants on some days
Séjour de 2 nuits en août 2023
Réponse de Christophe le 5 sept. 2023
Thank you for posting your review.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our flight was cancelled out Luton and the staff at this hotel couldn’t have been any more understanding, more welcoming and more professional. Credit to themselves.
Séjour de 1 nuit en août 2023
Réponse de Christophe le 5 sept. 2023
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel. We were happy to help.

10/10 Excellent

Hamsini

Séjour de 1 nuit en août 2023
Réponse de Christophe le 5 sept. 2023
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel.

10/10 Excellent

Michelle

Séjour de 1 nuit en août 2023
Réponse de Christophe le 5 sept. 2023
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Excellent

Peter

Séjour de 1 nuit en août 2023
Réponse de Christophe le 5 sept. 2023
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa.

6/10 Satisfaisant

Margaret

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
To say the Luton Hoo was disappointing is an understatement. Our room in the Mansion House was very nice, with a balcony overlooking the grounds - which unfortunately we were unable to enjoy due to the weather (not the hotel's fault, of course). But the restaurant...Oh, the restaurant! The Werner Restaurant was closed (evidently it is just closed on Mondays), so we dined in Adams Brasserie...very disappointing! My husband and I dined with another couple. Both of the men in our group are former chefs at Luton Hoo. The two women had the halibut, and it was truly excellent. The men's meals were another story, however. My husband ordered a steak "medium rare," and it was terribly overcooked - well-done, even. He sent it back, and it came out overcooked *again.* He would have sent it back again had we not had guests with us! Our male guest ordered Bang Bang Chicken, which he said was dry and tough and fairly tasteless. Breakfast the next morning in the Werner Restaurant was absolutely nothing special and grossly overpriced for what it was. My husband was highly disappointed, as (he says) it used to be *very* grand. It seems to have gone downhill in the last few years.
Séjour de 1 nuit en juillet 2023
Réponse de Cesar le 14 sept. 2023
Thank you for your review. We are sorry to hear you were disappointment with the food.

10/10 Excellent

Nasim

Séjour de 1 nuit en août 2023
Réponse de Christophe le 14 sept. 2023
Thank you for your 5 out of 5 review of your stay at Luton Hoo Hotel and we hope to welcome you back again in the future.

10/10 Excellent

kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
THIS IS THE21ST CASTLE - ESTATE THAT WE HAVE STAYED IN OVER THE LAST 4 YRS ---- WE ONLY STAY AT 5 STAR LOCATIONS AND I CAN SAY IN ALL HONESTY --- LUTON HOO IS A REAL 5 STAR HOTEL THE STAFF IS FIRST RATE --- HOTEL IS PERIOD FURNISHED AND IMPECABLY CLEAN AND MAINTAINED WELL.... GOLF PRO SHOP NEEDS MORE ITEMS AND COURSE IS DECENT YET NEEDS MORE YARDAGE MARKERS ETC
Séjour de 2 nuits en août 2023
Réponse de Craig le 5 sept. 2023
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa. We note your suggestions for improvement on the golf course.

10/10 Excellent

Louise

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Golf area amazing. Mansion house and staff excellent. Waiting staff in the country club not so good. Didn’t have orange juice, slow service. Overall very nice
Séjour de 1 nuit en août 2023
Réponse de Christophe le 5 sept. 2023
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were so friendly and went out of there way to make kids happy, pool was lovely and clean you can only use certain times as a family but worked for us. Rooms were big and very clean. Food was delicious in adams restaurant. Grounds were lovely too. We really enjoyed our stay
Séjour de 1 nuit en août 2023
Réponse de Christophe le 5 sept. 2023
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible staff and experience
Terrible experience. Staff were extremely rude and made me and my family feel unwelcome. Wouldn’t recommend. Breakfast was terrible too.
Séjour de 1 nuit en août 2023
Réponse de Christophe le 21 août 2023
We are sorry to hear of your experience. If you would like us to investigate, kindly contact the hotel directly.