Disappointing Stay â Not Worth the Money
We were really let down by our stay at Shrigley Hall. At check-in, no one told us breakfast times. When we arrived at our room, it was still being cleaned â we had to wait around the corner to ensure it wasnât rushed. Once inside, the room was dirty: flies on the windowsill, a huge moth flying around, ripped carpet, glass bottles left by the previous guest, dusty surfaces, an old TV, and a curtain half-hanging off. There were no phone numbers provided for reception, and when I went down to complain, I was ignored â no one came to help.
We had booked afternoon tea, which was served in a nice setting with polite staff, but we were asked for a Groupon code despite paying full price. The food was awful: basic kidsâ sandwiches (ham, cheese, tuna, egg mayo), no garnish or effort, plain cake and a biscuit. The scone was the only good part. I found out later the same tea was ÂŁ17 on Groupon â we paid ÂŁ44 for two. Total rip-off.
The spa twilight package was also disappointing. We waited 20 minutes at a closed bar before entry. The spa was overcrowded and basic. The pool was average, the outdoor pool was nice but packed, and although the hot tub was decent, the whole experience was chaotic and far from relaxing.
Shrigley Hall looks nice from the outside, but the reality is poor service, dirty rooms, overpriced food, and a stressful spa. Wouldnât return or recommend.
