Dear Rock Star, Thank you for valuing your stay at Hard Rock Hotel Madrid, your feedback helps us to keep the motivation to the maximum and improve day by day. We greatly appreciate your kind words regarding our staff, our facilities and our strategic location, we are pleased to know that you had a great experience thanks to our varied playlists and acts. It has been a real pleasure to welcome you and we hope you can visit us again soon.Best regards,Star Service

Dear Rock Star,Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid.You don't know how happy we are to know that everything was up to your expectations. We like to take care of every detail to ensure that we are providing the highest quality service to all our guests.We would love to see you again very soon!Yours sincerely,Star Service

Dear Guest, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable experience.We work with passion and enthusiasm to create unforgettable experiences and we are glad to hear that you had a pleasant stay. On the other hand, we are sorry to hear that the noises during your stay were not to your liking, we offer timely events and we are sorry that they coincided with your stay.We hope to have you back soon!Yours sincerely,Star Service

Dear Rock Star,First of all, we would like to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole gang gives their best to create unique and unrepeatable experiences for our guests while they are with us. For that reason, we are so happy to discover from your comments that our daily effort is rewarded.On the other hand, we regret the incident with the closet rod, we are glad to know that it was solved immediately to your satisfaction. For us it has been a pleasure to have you as a guest, we hope you choose Hard Rock Hotel Madrid again to continue creating memorable experiences with you! Yours sincerely,

Dear Annika,Thank you very much for taking the time to share with us this positive review of your stay at Hard Rock Hotel Madrid.We are glad to hear that you had such a pleasant stay. Our main goal is to ensure that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this.We look forward to welcoming you back very soon!Kind regards,Star Service

Dear Steffen,Thank you very much for taking the time to share with us this positive review of your stay at Hard Rock Hotel Madrid.We are glad to hear that you had such a pleasant stay. Our main goal is to ensure that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this.We look forward to welcoming you back very soon!Kind regards,Star Service

Dear Ali, We would like to thank you for taking the time to write such nice words about your experience in Hard Rock Hotel Madrid. We are so grateful to receive such a great score in our facilities and services, and we will make sure to let our team know about it, they will be more than happy to receive your words. We look forward to welcoming you back very soon and we will do our best to provide you with a memorable experience! Best regards,Guest Experience Team

Dear, Mrs. Géraldine: Firstly, I would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for taking the time to share your impressions with us. It is a real pleasure to know that you had such a pleasant stay, and you enjoyed our services, all our facilities and everything met your expectations. We really appreciate your comments about the kindness of our staff and the ones regarding our rooms. We work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff. I assure you that I will pass your comments to the whole band, they will be delighted to hear them!We look forward to welcoming you back very soon, I assure you that we will do our best to provide you with a memorable experience!All the best, Guest Experience Team

Estimado Stefan,Muchas gracias por compartir con nosotros una valoración sobre su estancia en Hard Rock Hotel Madrid tan positiva.No sabe lo felices que nos hace leer que todo estuvo a la altura de lo que esperaba y que pudo vivir una experiencia memorable. Nos gusta cuidar cada detalle para asegurarnos que estamos proporcionando un servicio de máxima calidad a todos nuestros huéspedes, por lo que su valoración nos llena de orgullo.¡Nos encantaría verle de nuevo muy pronto!Atentamente,Guest Experience Team.

Dear Michael,Thank you very much for taking the time to share with us this positive review of your stay at Hard Rock Hotel Madrid.We are glad to hear that you had such a pleasant stay. Our main goal is to ensure that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this.We look forward to welcoming you back very soon!Kind regards,Guest Experience Team.

Dear Margot,Thank you very much for taking the time to share with us your impressions about your stay at Hard Rock Hotel Madrid. We study each review in detail to keep improving daily.We are really sorry to hear that the room an the pool weren't worth your expectations. Our goal is to provide a service of excellence and we regret we did not achieve it on this occasion.Finally, we would love to receive another opportunity to show you that we can make your next stay a memorable experience.Best regards,Guest Experience Team

Dear Snjezana,Thank you very much for taking the time to share with us this positive review of your stay at Hard Rock Hotel Madrid.We are glad to hear that you had such a pleasant stay. Our main goal is to ensure that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this.We look forward to welcoming you back very soon!Kind regards,Javier Polo,General Manager.

Dear Steffen.Firstly, I would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for taking the time to share your impressions with us. We love to know first-hand the feelings of our guests in order to keep improving daily and to keep motivation at its peak.It is a real pleasure to know that you had such a pleasant stay, we work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff. I assure you that I will pass your comments to the whole band, they will be delighted to hear them!We look forward to welcoming you back very soon, I assure you that we will do our best to provide you with a memorable experience!Kind Regards,Javier Polo,General Manager.

Dear Nishith,I would like to thank you for sharing with us this constructive feedback about your experience at Hard Rock Hotel Madrid. We are sorry to hear that your experience with us was not 100% satisfactory. It is very important to us that all our guests have a memorable time, so we are disappointed to see that this time we did not meet your expectations. Please feel free to contact us by email with any feedback regarding your stay . We would like to know what went wrong and, above all, how can we make it up to you.It would be a pleasure for us to receive a second chance to show you that we can make you live an unforgettable experience. All the best,Ricardo del Alcazar,Acting General Manager.

Dear Guest,We appreciate that you chose us as your choice in the city.Your words motivate us to continue giving our best in every service. We work with passion and enthusiasm to create unforgettable experiences and we are glad to know that we are achieving it. We try to take care of every detail so that our guests enjoy a fantastic experience.We hope to have you back soon!Best regards,Ricardo Del Alcázar,Acting General Manager

Dear Guest, Thank you very much for sharing such a positive review with all users! Your rating motivates us to continue working to offer the highest quality standards in our services and create unique experiences. We hope to see you again very soon and continue sharing memorable moments together. Yours sincerely, Ricardo Del Alcázar Acting General Manager

Dear gemütlich, I would like to thank you for taking a few minutes of your time to tell us what you thought of your visit to Hard Rock Hotel Madrid. We are very happy to know that your stay was pleasant and that you enjoyed every minute you spent with us. We are glad to know that the band and our facilities lived up to your expectations. All the best, Raúl Palomo, General Manager.

Dear Wolfgang, Thank you very much for your stay at Hard Rock Hotel Madrid. We are happy to discover that you had a nice experience with the whole team, we work to offer the highest quality in our services and facilities and I assure you that I will share your words with the whole team. Our guests are the main reference to implement improvements and know our performance, do not doubt that we will study in detail your suggestions to continue growing as a team. It will be a pleasure to welcome you again very soon! All the best, Raúl Palomo General Manager.

Dear Jannis, First of all, I would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and also for taking the time to share your feedback with us. We love to know first hand the feelings of our guests to keep improving daily and keep the motivation to the maximum. It is a real pleasure to know that you had such a pleasant stay, we work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff. Do not doubt that we will pass on your message to the whole team! We look forward to welcoming you back very soon, I assure you that we will do our best to provide you with a memorable experience! All the best, Raúl Palomo General Manager.

Estimada Patricia, En primer lugar, me gustaría darle las gracias de todo corazón por haber invertido su valioso tiempo en compartir con nosotros esta increíble reseña sobre su experiencia en Hard Rock Hotel Madrid. Recibir un feedback tan positivo hace que nos sintamos más motivados que nunca. Siempre es un orgullo y una alegría recibir una puntuación tan positiva, le que aseguro que compartiré su valoración junto a todo el equipo. ¡Esperamos volver a recibirle muy pronto de nuevo! Atentamente, Raúl Palomo. General Manager.

Dear Andreas, First of all, I would like to thank you for your visit and for taking the time to share with us your feelings after your visit. We are very pleased to find that we were up to standard in many aspects of your visit but our aim is to provide our guests with a 10 star stay, so I am very sorry that we were unable to provide you with a perfect experience on this occasion. As you say in your review, we do not have a Hard Rock Café in our establishment, which is why our cuisine differs from the usual American fare offered by our Hard Rock Café partners. I take note of your suggestions for improvement, it helps us enormously to share these comments with us. We look forward to welcoming you back very soon and making your stay perfect on your next visit! All the best, Raúl Palomo. General Manager.

Dear Stefan, Thank you very much for sharing your impressions of your stay at Hard Rock Hotel. It is a real pleasure to hear such flattering words and to know that you had such a pleasant stay with us. We are delighted to find that our RT60 rooftop has exceeded your expectations, we strive to offer unique experiences and your feedback allows us to see that we are succeeding. We look forward to seeing you again soon. Yours sincerely, Raul Palomo General Manager.

Dear guest, Thank you for sharing such great score about your experience at Hard Rock Hotel Madrid. Our guest's feedback motivate us to keep working and achieving the highest level of services. Looking foward to welcome you very soon. Best regards, Raúl Palomo General Manager.

Dear Marlon,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid and giving such a positive review.We are pleased to know that you found the facilities, the staff as well as our strategic location were of your liking. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service.

Dear Rock Star, Thank you for taking the time to share your feedback after your stay at Hard Rock Hotel Madrid. We hope you enjoyed and were able to create unique moments during your stay in the capital, we hope to have met your Hard Rock expectations. We look forward to welcoming you. You Rock!Kind Regard, Star Service

Dear Rock Star, Thank you for evaluating your stay at Hard Rock Hotel Madrid!We are happy to know that we were able to meet your expectations and that you had a wonderful stay with us, the whole team is very excited to know that you could enjoy our facilities and services. We look forward to your second home in Madrid. It has been a pleasure for us. Yours sincerely,Star Service

Dear Rock Star, First of all, we want to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we are delighted to have achieved it. It has been a pleasure for us to have you as a guest, we hope to see you soon! Kind Regard, Star Service

Dear Rock Star, First of all, we want to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we are delighted to have achieved it. It has been a pleasure for us to have you as a guest, we hope to see you soon! Kind Regard, Star Service

Dear Rock Star, Thank you for taking the time to share your impressions after your stay at Hard Rock Hotel Madrid. We hope to have made your stay a memorable one and that both our facilities and our location have been part of it. We look forward to welcoming you very soon!Kind Regards,Star Service

Dear Rock Star, We would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for having spent your time sharing your impressions with us.We greatly appreciate that our high standards of cleanliness as well as the treatment of our team has exceeded your expectations, as well as, our rooms. On the other hand, we regret that our RT60 and pool were closed during your stay because we are out of season. Despite this, we hope you can give us a second chance and that you can enjoy opening all our common areas. We are waiting for you!Kind Regards,Star Service

Dear Rock Star,Thank you very much for sharing your experience at Hard Rock Hotel Madrid. We are very pleased to read your kind words regarding your stay with us, we hope we made you feel like an authentic rock star!It was a pleasure to welcome you and we look forward to seeing you soon. Kind regards,Star Service

Estimada Rock Star, En primer lugar, le agradecemos que haya dedicado su valioso tiempo a valorar su estancia con nosotros. Desde Hard Rock Hotel Madrid nos alegra saber que nuestro personal ha hecho de su estancia una experiencia memorable, sus comentarios nos ayudan a mantener nuestro compromiso con ustedes. Por otro lado, lamentamos saber que la habitación no cumplió con sus expectativas en cuanto a tamaño.No obstante, deseamos que vuelva a confiar en nosotros. ¡Esperamos tenerle de vuelta pronto!Atentamente,Star Service

Estimada Rock Star,Agradecemos sus comentarios sobre su experiencia en Hard Rock Hotel Madrid. Sus comentarios son muy importantes para nosotros ya que queremos brindarle una experiencia memorable.Trabajamos con pasión e ilusión para crear experiencias inolvidables y nos alegra saber que nuestras instalaciones y ubicación han superado sus expectativas.Por otro lado, como lamentamos informarle que el ruido durante su estancia no fue de su agrado, ofrecemos eventos puntuales y lamentamos que coincidieran con su estancia.¡Esperamos tenerte de regreso pronto!Atentamente,Star Service

Estimada Rock Star,En primer lugar, nos gustaría darle las gracias por haber elegido Hard Rock Hotel Madrid.Toda la banda está muy agradecida de haberos recibido. No sabe lo felices que nos hace saber que ha disfrutado de nuestros servicios así como de nuestra playlist personalizada. Ha sido un placer para nosotros tenerle como invitado, ¡esperamos verle pronto!Atentamente,Star Service

Dear Rock Star, Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid. We are pleased to know that the staff as well as the facilities met your expectations. It was a pleasure to have you as a guest, we hope to see you again soon!Kind regards, Star Service

Dear Roberto,Thank you for taking your time to rate your stay at Hard Rock Hotel Madrid.We are happy that our rooms, as well as the staff, met your expectations. Please do not hesitate to send us more information about your opinions about the food in our restaurant, as our priority is that you leave with a good taste in your mouth. We hope you can give us a second oportunity and visit us soon.Kind regards,Star Service

Estimada Rock Star,Muchas gracias por compartir con nosotros una valoración sobre su estancia en Hard Rock Hotel Madrid tan positiva.No sabe lo felices que nos hace leer que su estancia fue de su agrado. Nos complace saber que la calidad y variedad de nuestro desayuno cumplió con sus expectativas. Para nosotros ha sido un placer tenerle como huésped, ¡esperamos verle de nuevo pronto!Atentamente,Star Service

Dear Orville, Thank you for sharing your thoughts about Hard Rock Hotel Madrid. Your opinion is very important to us to be able to improve day by day. Regarding the cigarettes issue, as is part of the public street, we do not have a total control over it, even though it is cleaned periodically. Despite this, we hope that our facilities have met your quality standards, as this is our aim.We hope to see you again soon!Kind regards,Star Service

Dear Rock Star,First of all, we would like to thank you very much for taking the time to share your valuable feedback after your stay at Hard Rock Hotel Madrid during your stay in the capital. It is a real pleasure to know that you had a comfortable stay thanks to our facilities and rooms, we hope we met 100% of your expectations. On the other hand, we are sorry to read that you felt dissatisfied with the procedure to upload your cart, we will take note of your comment as your opinion is very valuable to us. We look forward to welcoming you back very soon, I assure you that we will do our best to make your experience memorable again! Kind regards,Star Service

Dear Eric,Thank you for sharing your experience with us after your visit to the Hard Rock Hotel Madrid.We Like to know the opinion of our guest in order to learn from our mistakes and improve our service day by day.We sincerely apologize if something during your stay did not meet your expectations, for us is essential to know your opinion, so please do not hesitate to contact us by email at info@hrhmadrid.com.We remain at your disposal for anything you may need. Kind regards,Star Service.

Dear Rock Star,First of all, we would like to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very happy to have received such a good rating. Our main goal is to make your experience a unforgettable one and we are glad to have achieved it.For us it has been a true pleasure to welcome you, we look forward to seeing you soon!Yours sincerely,Star Service

Estimada Rock Star,Agradecemos sus comentarios y su alta puntuación sobre su estancia en Hard Rock Hotel Madrid.Nos complace leer que pudo disfrutar de nuestro ambiente envuelto en cultura musical y que el servicio cumplió con todas sus expectativas.Nos encantaría volver a verle pronto, ¡estaremos encantados de recibirle!Atentamente,Star Service

Dear Tso,First of all, we would like to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.On the other hand, we would like to inform you that early check in, with Expedia VIP, is only subject to availability. At the time of your arrival, we were unable to perform the early check in. We apologize for the inconvenience caused and for not having lived up to your expectations. On the other hand, the Expedia VIP, comes with a room category upgrade. The free upgrade would be from a classic room to a superior room. Checking your case, your room received an upgrade to superior garden, which is two levels of upgrade from the classic, which requires a cost of 20 euros per night. Regarding the safe, we regret that yours did not have a battery at the time of use. We are sorry for any inconvenience this may have caused you. We hope your stay was to your liking and we hope you will give us a second chance and we look forward to seeing you soon!Kind regards,Star service

Dear Rock Star,We are delighted to receive such a high score after your stay at Hard Rock Hotel Madrid. We are glad to know through your score that you could have a wonderful stay, as this is our main goal. We hope that you will be able to visit us again very soon and that we will continue to create great moments with you. Kind Regards,Star Service

Dear Rock Star,Thank you very much for sharing such a positive review of your stay at Hard Rock Hotel Madrid. You don't know how happy we are to read that everything was up to your expectations and that you had a memorable experience. We like to take care of every detail to ensure that we are providing the highest quality service to all our guests, so we are very proud of your review.We would love to see you again very soon!Yours sincerely,Star service