Looks are deceiving, very hard to locate, no clear signage, when I first realized where the entrance was I was shocked, right between the Nespresso store and a shoe store, when you first walk in, I was like “oh no” the building looked run downed, old, not great lighting, no lobby area, the hotel is on the second floor, also not clear, the building is multi use, elevator is slow, but once I made it into the hotel space, all very updated, clean and sleek! Staff were very friendly! The location was also prefect, close to everything, a few min walk to the Plaza mayor, the San Miguel market, the royal palace, and of course all the shopping on the gran via!