Hôtel près de Station de ski Maiko Snow Resort, Minamiuonuma, Minamiuonuma

« We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

« The staff were great & the room was what we paid for but we were not accustomed to sleeping on floor. »

« スタッフのお姉さんがとてもにこやかで流暢な日本語で丁寧に対応してくれました。夕食も頼んで暖かなリビングルームでゆっくりしたり、ほかのスキーヤーの方と喋って楽しい時間でした。朝方キーを室内においたまま歯磨きに行ったら部屋のドアにロックがかかってしまったのも嫌な顔せずにすぐに対応してくれて有り難かったです。 »

« No checkin staff, had to find cleaner and she didnt speak english or japanese,. Beds where 2 flat futons, heating doesnt start till 5pm, it was freezing in the building, internet doesnt work and towel was very small and thin, not for drying bigger bodies,had to go buy some towels kitchen is small microwave not as pictured, just 2 very thin futons,no heating »

« 素晴らしい温泉旅館でした。 »

« Good »

« Private onsen is really good. Dinner and breakfast are good. I will come again. »

« Always love coming here during the winter time for the slopes »

« 綺麗で良かったです。 »

« また泊まりたいです。 プールも清潔で良かったです。 »

« The person that ran the inn was one of the nicest people I have met in my life, didn’t speak much English but she was very sweet »

« 被客房人員質疑自己找不到備用衛生紙 , 感覺真的很不好 »

« 煎餅布団に隙間風の部屋、煩い宿泊者… 全く眠れませんでした。 »

« It was great experience staying at this place. Right after we went to gala Yuzawa ski came back to the hotel and dipped ourselves into the large Ofuro in the basement. Smoking was not allowed inside or well outside the house so it was the only problem me and my friends faced during the stay but all in all we enjoyed our stay at the place. Place is warm and cozy. Recommend for friends and family or in groups over 5 people. »