Unfortunately when we arrived at 5pm we were told that there was no house keeping available and that the room we had booked for 2 adults and 1 child only had a double bed. We were told that we should have pre booked the extra bed and that nobody on site was able to bring one to the room and no other rooms for three were available.
We had no other choice but to all squeeze in the one bed. The only alternative was a refund and find somewhere else to stay.
I don’t think this hotel is really child friendly, all they needed to do was look at the booking and make sure the correct number of beds were provided. Being told we should have booked the extra bed is something I’ve never had to do in any other hotel, and them not being able to setup an extra bed because house keeping wasn’t there is no excuse. Not sure if this was an error on Expedia or the hotels fault, either way they should have been accommodating, the staff were unapologetic. That said the hotel was nice and clean and we had a good stay.