Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
629 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
629
251 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
251
67 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
67
35 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
35
22 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
22
9.0/10
Sauberkeit
9.2/10
Personal & Service
9.0/10
Ausstattung
8.8/10
Zustand der Unterkunft
8.6/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
Thomas
Geschäftlich gereist
22. März 2024
Gutes Hotel
Thomas
Aufenthalt von 5 Nächten im März 2024
Antwort von Udo Wittich am 24. März 2024
Dear Thomas, thank you for your kind feedback! We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and a comfortable experience is our top priority, and we are thrilled that we met your expectations. Your positive comments motivate us to continue delivering outstanding hospitality. We look forward to welcoming you back to Makati Shangri-La for another memorable stay. If there is anything specific you appreciated during your visit, please feel free to share so we can ensure it remains a part of our service. Warm regards, Udo Wittich, Hotel Manager
6/10 – Okay
Nadja
20. Jan. 2024
Nadja
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Udo Wittich am 9. Feb. 2024
Dear Nadja, thank you for choosing our hotel during your recent visit to Manila. If there's anything specific you'd like us to improve and look into, please let us know. We aim to provide the best experience, and value your feedback. Warmest regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Paul
Geschäftlich gereist
13. Jan. 2020
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fine hotel with excellent facilities
This is a beautiful hotel. The facilities are fantastic, the rooms are very large and the staff are both friendly and helpful. There was free water in the room as well as standard coffee making facilities which I appreciated. I was working locally so appreciate the good food choices nearby also.
Would definately recommend this hotel.
Paul
Aufenthalt von 4 Nächten im Januar 2020
Antwort von Makati Shangri-La, Manila am 14. Jan. 2020
Dear Paul,
We are happy to be of great service to you. We hope that you had a delightful stay with us and we look forward to welcoming you back on your future travels.
Best,
Makati Shangri-La, Manila
8/10 – Gut
Raid
2. Dez. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Raid
Aufenthalt von 1 Nacht im November 2018
Antwort von Greg Findlay/General Manager am 31. Jan. 2019
Dear Raid,
Thank you for rating Makati Shangri-La, Manila. I am glad that our hotel facilities, services, food and central location suited you and your family well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila.
Sincerely,
Greg Findlay
10/10 – Hervorragend
Herbert, Cebu, Philippines
11. Nov. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
zentral gelegen, brillantes Fruehstueck, hervorragender Service
Herbert
Aufenthalt von 2 Nächten im November 2018
Antwort von Your Makati Shangri-La, Manila Family am 11. Jan. 2019
Thanks for the awesome review along with the perfect rating, Herbert! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. We'd love to serve you again. Cheers!
8/10 – Gut
Martin
6. Aug. 2018
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
The rooms are a outdated and they need an update. The look is a lot of Gold bling bling. For sure there a people attracted to this. But is not so much for the younger than 50 folks. Compared to other hotels in the Makati area my personal opinion is that this Hotel lives from its past reputation quite a bit. Service is excellent and breakfast choices are superb. Everything was clean as well. If it wasn't due to the fact that the co-workers travelling with me wanted to go to ShangriLa I would not have booked it. There are more modern options around in Makati with a better cost-benefit-ratio. I did not use the refurbished pool area, the spa or the gym.
Also I don't like that this hotel is frequented by working ladies at night quite a bit in the bar area.
Martin
Aufenthalt von 3 Nächten im Juli 2018
10/10 – Hervorragend
Björm
23. Juni 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Björm
Aufenthalt von 3 Nächten im Juni 2018
Antwort von Alain Borgers, Area Manager / General Manager am 3. Juli 2018
Dear Björm, Thank you for the perfect rating. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back soon during your next visit to Manila. Have a wonderful week ahead!
10/10 – Hervorragend
Nicola
9. Mai 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nicola
Antwort von Alain Borgers, Area Manager / General Manager am 20. Juni 2018
Dear Nicola,
Thank you for the perfect rating and for choosing Makati Shangri-La, Manila. I am so glad to hear that you enjoyed your stay with us! It was our pleasure to be of service to you and I hope your next stay is just around the corner. Take care!
8/10 – Gut
Fritz
7. März 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fritz
Aufenthalt von 1 Nacht im März 2018
6/10 – Okay
Alexander, Zürich
22. Feb. 2018
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Einstiges Vorzeigehotel ist in die Jahre gekommen
Die Infrastruktur ist veraltet und bedarf dringend einer Renovation. Personal bemüht sich sehr doch klemmende Wasserhähne die mit der Zange geschlossen werden müssen und völlig abgetretene Teppiche sind eines 5 Stern Hotels nicht würdig.
Alexander
Aufenthalt von 5 Nächten im Februar 2018
10/10 – Hervorragend
Stephen
25. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Truly 5 star hotel. Very nice!!
Stephen
Aufenthalt von 2 Nächten im April 2024
Antwort von Udo Wittich am 26. Apr. 2024
Dear Stephen, we're delighted to hear that you had a wonderful experience at our hotel! Providing a 5-star experience is always our goal, and it's fantastic to know that we hit the mark for you. Thank you for taking the time to share your feedback with us. We hope to welcome you back to Makati Shangri-La for another exceptional stay in the near future! Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Joaquin
Mit einer Gruppe gereist
24. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved my stay here. Id definitely stay again.
Joaquin
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Udo Wittich am 26. Apr. 2024
Dear Joaquin, thank you for your kind feedback. We're thrilled to hear that you enjoyed your stay with us. We strive to provide a memorable experience for all our guests, and we're delighted to know that you would choose to stay with us again. We look forward to welcoming you back to Makati Shangri-La for another wonderful stay in the near future! Warm regards, Udo Wittich, Hotel Manager
8/10 – Gut
Domingo
Mit der Familie gereist
22. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean & friendly
Domingo
Aufenthalt von 1 Nacht im April 2024
Antwort von Udo Wittich am 23. Apr. 2024
Dear Domingo, we're thrilled to hear you enjoyed your stay with us! Providing a clean and friendly environment is our top priority, and we're delighted it made a positive impression on you. Thank you for choosing our hotel, and we look forward to welcome you back again to Makati Shangri-La soon for another fantastic stay experience. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Irene
Mit dem Partner gereist, Mit der Familie gereist
20. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent customer service and convenient to shop and dine
Irene
Aufenthalt von 1 Nacht im April 2024
Antwort von Udo Wittich am 21. Apr. 2024
Dear Irene, thank you for your kind words! We're delighted to hear that you enjoyed our excellent guest service and found our location convenient for shopping and dining. We look forward to welcoming you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Tomas Andrew
11. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
excellent
Tomas Andrew
Aufenthalt von 2 Nächten im April 2024
Antwort von Udo Wittich am 12. Apr. 2024
Dear Tomas Andrew, thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our hotel to be excellent and that your experience exceeded your expectations. Our team is dedicated to providing exceptional service and accommodations, and we are delighted to know that we succeeded in making your stay a memorable one. We look forward to hosting you back to Makati Shangri-La again in the future. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Maria
Mit der Familie gereist
11. Apr. 2024
Very satisfied
Maria
Aufenthalt von 3 Nächten im April 2024
Antwort von Udo Wittich am 11. Apr. 2024
Dear Maria, we're thrilled to hear that you had such a wonderful experience during your stay with us! Your satisfaction is our top priority, and we're grateful for your kind feedback. We can't wait to have the pleasure of welcoming you back to Makati Shangri-La for another fantastic stay. Thank you for choosing our hotel! Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
daniela, riverside
Mit dem Partner gereist, Mit einer Gruppe gereist
3. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay and service is amazing.
daniela
Aufenthalt von 1 Nacht im April 2024
Antwort von Udo Wittich am 6. Apr. 2024
Dear Daniela, thank you for your feedback regarding your stay with us. We are thrilled to hear that you enjoyed your accommodations and the excellent service provided. Your kind words are greatly appreciated and serve as motivation for our colleagues to continue striving for excellence. We are glad to know that our efforts have contributed to your satisfaction and we look forward to welcoming you back to Makati Shangri-La in the future. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Jett
Mit dem Partner gereist
24. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay, will be staying again in the future if there is the option.
Jett
Aufenthalt von 2 Nächten im März 2024
Antwort von Udo Wittich am 29. März 2024
Dear Jett, thank you for your wonderful feedback! We are thrilled to hear that you had a great stay with us and that you are considering staying with us again in the future. We look forward to welcoming you back to Makati Shangri-La and ensuring your next visit is just as enjoyable. If there is anything specific you would like us to prepare for your next stay, please do not hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager
6/10 – Okay
Darrel
Mit der Familie gereist
17. März 2024
Verbesserungswürdig: Ausstattung
None
Darrel
Aufenthalt von 1 Nacht im März 2024
Antwort von Udo Wittich am 24. März 2024
Dear Darrel, thank you for taking the time to rate your recent stay with us. We appreciate your feedback and strive to provide exceptional service to all our guests. If there are any specific areas where we can improve to enhance your experience, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we look forward to welcoming you back to Makati Shangri-La for an even better stay. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
MARVIN
16. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very accessible to malls, clean and staff are very attractive to guests needs
MARVIN
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Udo Wittich am 16. März 2024
Dear Marvin, thank you for your feedback! We're delighted to hear that you found our location convenient and our facilities clean. Our team strives to cater to guests' needs attentively. We appreciate your kind words and look forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
josephine
Mit der Familie gereist
16. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel but forgot to clean our room once otherwise it’s close to stores and restaurants
Will consider staying here again
josephine
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Udo Wittich am 16. März 2024
Dear Josephine, thank you for your feedback. We're glad to hear you enjoyed the hotel's convenient location near stores and restaurants. Additionally, we apologize for the oversight regarding the cleaning of your room and appreciate your understanding. Your comment will help us improve, and we hope to welcome you back to Makati Shangri-La soon for a more flawless stay. Warm regards, Udo Wittich, Hotel Manager
8/10 – Gut
Dale
Mit einer Gruppe gereist
13. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything great except lack of hot water at times.
Dale
Aufenthalt von 5 Nächten im März 2024
Antwort von Udo Wittich am 16. März 2024
Dear Dale, thank you for your feedback. We're delighted you enjoyed your stay. We apologize for the inconvenience with the hot water; rest assured, we're addressing this issue promptly to ensure a seamless experience for all guests. We appreciate your understanding and hope to welcome you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager
8/10 – Gut
Wendell
Mit einer Gruppe gereist, Mit der Familie gereist
6. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great ambience! All main course orders never arrived together. Not even close. It wound jane been nice to eat together with family. Majority of the party finished their dinner by the time the remaining orders arrived. This needs to improve.
Need to work on food need to work on
Wendell
Aufenthalt von 2 Nächten im März 2024
Antwort von Udo Wittich am 16. März 2024
Dear Wendell, thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the ambience of our hotel. However, we sincerely apologize for the inconvenience caused by the staggered arrival of your main course orders. We understand how important it is to enjoy a meal together with family, and we regret that we fell short of delivering that experience for you. Rest assured, we have taken steps to address this issue with our kitchen and service teams to ensure such lapses do not occur in the future. Your comments are invaluable to us, and we appreciate the opportunity to improve. We hope to welcome you back to Makati Shangri-La soon for a more flawless dining experience. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Juanita
6. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Juanita
Aufenthalt von 2 Nächten im März 2024
Antwort von Udo Wittich am 7. März 2024
Dear Juanita, thank you for taking the time to rate your recent stay with us. We are delighted to hear that you had a wonderful experience during your time at our hotel. We greatly appreciate your support and recognition of our efforts to provide exceptional service. We hope to welcome you back soon to Makati Shangri-La for another memorable stay. Kind regards, Udo Wittich, Hotel Manager
8/10 – Gut
Hamid, LOS ANGELES
Geschäftlich gereist, Mit dem Partner gereist
6. März 2024
Older property, but well maintained. Staff is very polite and courteous. The room was clean but the sides of the carpet against the walls need more attention.
Hamid
Aufenthalt von 2 Nächten im März 2024
Antwort von Udo Wittich am 7. März 2024
Dear Hamid, thank you for sharing your feedback. We're delighted to hear that our efforts to maintain our hotel have met your expectations, and that our colleague's politeness and courtesy stood out to you. We also appreciate your keen observation regarding the cleanliness of the carpet edges in your room. Rest assured, we are taking your feedback seriously and will address this area more thoroughly to ensure our high standards are met throughout. We look forward to welcoming you back to Makati Shangri-La and providing an even more exceptional experience. Warm regards, Udo Wittich, Hotel Manager
8/10 – Gut
Mordechai
Geschäftlich gereist
6. März 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
nice lobby, but the rooms carpets dated, TV did not work
I was only one night there and I moved to another hotel as they don't have away from home feeling, just nice lobby and Ok rooms
Mordechai
Aufenthalt von 1 Nacht im März 2024
Antwort von Udo Wittich am 7. März 2024
Dear Mordechai, thank you for your feedback. We're delighted you found our lobby appealing, yet regret the room's carpeting and TV issues detracted from your experience. Our aim is to offer a comfortable, homely environment, and we're sorry we fell short. We're addressing these concerns to improve our guests' stays. Your insights are invaluable, and we hope to have the opportunity to provide you with a more satisfying experience in the future. Warm regards, Udo Wittich, Hotel Manager
8/10 – Gut
Michael
Geschäftlich gereist
2. März 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Very friendly staff. Rooms are a little outdated, but otherwise a great stay.
Michael
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Udo Wittich am 3. März 2024
Dear Michael, thank you for sharing your experience! We're thrilled you found our colleagues friendly. We acknowledge your note on our rooms and are excited to share that updates are in progress. We look forward to welcoming you back to an even better stay soon. Warm regards, Udo Wittich, Hotel Manager
6/10 – Okay
Rommel
Mit der Familie gereist
28. Feb. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Requested for a l(complimentary) ate checkout through 3:00PM, hotel would not grant (and would not give a reason for the denial. BUT.... offered to grant a 4:00PM late checkout (with the half-day charge). Neither the EDSA and the BGC locations denied similar requests. It is a shame! ~ loyal Shangri-La client
Rommel
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Udo Wittich am 29. Feb. 2024
Daer Rommel, thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience caused by our inability to accommodate your requested complimentary late checkout until 3pm. However, we appreciate your understanding regarding our offer for a 4pm late check-out with a half-day charge as an alternative. We acknowledge your loyalty and regret that your expectations were not met. Please be assured that your feedback is invaluable and looking forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
CARMEN
25. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved everything about the hotel
CARMEN
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Udo Wittich am 25. Feb. 2024
Dear Carmen, we are delighted to hear that you loved everything about your stay at our hotel! Your positive feedback means the world to us. We strive to provide exceptional experiences for our guests, and we're thrilled that we could exceed your expectations. Thank you for choosing us, and we hope to welcome you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Christopher
Mit der Familie und kleinen Kindern gereist
25. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff
Christopher
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Udo Wittich am 25. Feb. 2024
Dear Christopher, we are thrilled to receive your glowing 5/5 feedback! Our colleagues take immense pride in providing exceptional service to our guests. Thank you for recognizing their dedication. We look forward to welcoming you back to Makati Shangri-La soon for another wonderful stay. Warm regards, Udo Wittich, Hotel Manager
2/10 – Ungenügend
hamish
25. Feb. 2024
hamish
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Udo Wittich am 27. Feb. 2024
Dear Hamish, thank you for taking the time to rate us. We're sorry to hear that your experience didn't meet your expectations. We're committed to improving and would greatly appreciate any further feedback you could provide to help us understand how we can do better. Your satisfaction is our priority, and we hope to have the opportunity to earn a higher rating from you in the future. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
violet
Mit dem Partner gereist
24. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fabulous hotel!
violet
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Udo Wittich am 24. Feb. 2024
Dear Violet, we're thrilled to hear you had a fabulous experience at our hotel! Thank you for choosing us and for your kind words. We look forward to welcoming you back to Makati Shangri-La for another wonderful stay. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Yaron
Mit dem Partner gereist
20. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful gracious ambiance together with helpful courteous staff, made for a fantastic last minute get together
Yaron
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Udo Wittich am 21. Feb. 2024
Dear Yaron, we're thrilled to hear that you enjoyed your last-minute get-together at our hotel! Creating a beautiful and gracious ambiance, coupled with helpful and courteous colleagues, is always our aim. Thank you for sharing your positive experience with us. We look forward to welcoming you back to Makati Shangri-La for more memorable moments in the future! Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Rani
19. Feb. 2024
Rani
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Udo Wittich am 24. März 2024
Dear Rani, thank you for choosing to stay with us and for taking the time to rate your experience. We are delighted to hear that you had a fantastic stay with us. Your perfect rating is greatly appreciated, and we are thrilled to have met your expectations. We look forward to welcoming you back to Makati Shangri-La for another exceptional stay in the future. If you have any specific feedback or requests for your next visit, please do not hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Fernando
Mit einer Gruppe gereist
18. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, the staff makes a huge difference when staying at hotels. Professional and warm staff, awesome indeed.
Fernando
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Udo Wittich am 18. Feb. 2024
Dear Fernando, we're thrilled you enjoyed your stay with us. Our team takes pride in providing professional yet warm service to enhance your stay. Your kind words motivate us to maintain our high standards. We appreciate your feedback and look forward to welcoming you back to Makati Shangri-La for another awesome experience! Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Maria Josie
13. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are the best! Very cordial, accommodating and pleasant to talk to.
Maria Josie
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Udo Wittich am 13. Feb. 2024
Dear Maria, thank you for choosing Makati Shangri-La for your stay! We're thrilled to hear that our colleagues made your experience memorable with their cordiality and accommodating service. Providing exceptional service is at the heart of what we do, and it's wonderful to know that you found our team pleasant to interact with. We look forward to welcoming you back to Makati Shangri-La for another enjoyable stay soon! Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
stan
Mit dem Partner gereist
12. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
this is a beautiful property with an amazing lobby and lounge. We did not go to the buffet restaurant as it was Chinese new year and very busy we ate in the lounge, and the food was very good and as well as service.
stan
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Udo Wittich am 12. Feb. 2024
Dear Stan, we're thrilled to hear you enjoyed our beautiful hotel and its stunning lobby and lounge! Thank you for choosing to dine with us during the bustling Chinese New Year period. We're delighted you had a great experience in our lounge with both the delicious food and attentive service. We hope to welcome you back to Makati Shangri-La for another memorable stay soon. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Hirofumi
11. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dear Hirofumi, thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and found our location convenient for exploring the nearby Greenbelt shopping area. It's wonderful to know that you felt safe walking around even late at night and that you encountered no issues. We're glad we could accommodate your late-night flight schedule by keeping your luggage after check-out, allowing you to enjoy some additional shopping time hassle-free. Your comfort and convenience are always our top priorities, and we're thrilled to hear that we could meet your needs. We truly appreciate your kind words and the opportunity to host you during your visit. Our team is already looking forward to welcoming you back to Makati Shangri-La for another enjoyable stay. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Ryan
10. Feb. 2024
Ryan
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Udo Wittich am 24. März 2024
Dear Ryan, thank you for taking the time to rate our hotel with a perfect score! We are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. Should you have any further comments or suggestions, please don't hesitate to reach out. We look forward to welcoming you back to Makati Shangri-La for another excellent experience. Warm regards, Udo Wittich, Hotel Manager
2/10 – Ungenügend
joann
9. Feb. 2024
joann
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Udo Wittich am 24. März 2024
Dear Joann, thank you for taking the time to provide feedback. We are disappointed to see your rating and would appreciate more details to address any concerns you may have had during your stay. Your satisfaction is our priority, and we strive to ensure all guests have a pleasant experience. Please feel free to reach out to us directly with any specific feedback so we can improve our services. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Ricardo
Mit der Familie gereist
3. Feb. 2024
Gut: Ausstattung und Zustand der Unterkunft
Centrally located near various malls
Ricardo
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Udo Wittich am 4. Feb. 2024
Dear Ricardo, thank you for your perfect 5/5 rating. We're thrilled you enjoyed your stay with us. We're committed to providing exceptional experiences, and we're delighted we hit the mark. We hope to welcome you back to Makati Shangri-La soon for another memorable stay. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Allen
30. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Allen
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Udo Wittich am 31. Jan. 2024
Dear Allen, we deeply appreciate your glowing feedback! Your satisfaction fuels our commitment to excellence. Thank you for your kind words; they inspire us to continue delivering exceptional service while we look forward to welcoming you back to Makati Shangri--La soon. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
ana
29. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Cleanliness, staff are all helpful
ana
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Udo Wittich am 29. Jan. 2024
Dear Ana, thank you for sharing your feedback! We're delighted to hear you found our facilities clean and our colleagues helpful. Maintaining a welcoming environment is our priority. Your positive experience motivates us to continue providing exceptional service. We look forward to welcoming you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager
8/10 – Gut
jaehyeon
Mit der Familie gereist
28. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
jaehyeon
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Udo Wittich am 29. Jan. 2024
Dear Jaehyeon, we appreciate your feedback and are glad to hear you enjoyed your stay overall. We strive for excellence and will work diligently to address any areas that fell short of your expectations. Thank you for choosing us, and we hope to welcome you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Won
Geschäftlich gereist, Mit der Familie gereist
27. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Won
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Udo Wittich am 28. Jan. 2024
Dear Won, thank you for taking the time to provide us with your feedback! We greatly appreciate your rating and we're thrilled to hear that you had a wonderful experience with us. We hope to welcome you back to Makati Shangri-La soon for another exceptional stay. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
MARVIN
Mit dem Partner gereist
27. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very courteous staff
MARVIN
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Udo Wittich am 27. Jan. 2024
Dear Marvin, thank you for your kind feedback! We're delighted to hear that you found our colleagues courteous. We strive to provide excellent service and look forward to welcoming you again to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Allen
27. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I absolutely loved staying here and everyone is so nice
Allen
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Udo Wittich am 27. Jan. 2024
Dear Allen, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and found our team to be so accommodating. We strive to create a welcoming atmosphere for all our guests and hope to see you again soon at Makati Shangri-La for another enjoyable experience! Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Alf Rune
27. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Alf Rune
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Udo Wittich am 28. Jan. 2024
Dear Alf Rune, thank you for your rating shared! We're delighted you enjoyed your stay with us. Your feedback inspires us to maintain excellence. We look forward to welcoming you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Irene
Mit dem Partner gereist
25. Jan. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Room is dated but clean. Staff are amazing! Location is fantastic
Irene
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Udo Wittich am 26. Jan. 2024
Dear Irene, thank you for your valuable feedback! We're delighted you found our location fantastic and our teams amazing. While our rooms may have a classic charm, we ensure they're always clean and comfortable. Your comments inspire us to continually improve and enhance our guests' experiences. We hope to welcome you back to Makati Shangri-La soon! Warm regards, Udo, Udo Wittich, Hotel Manager
10/10 – Hervorragend
Timothy
Mit dem Partner gereist
22. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our lovely stay was great, the young ladies in the lounger were very accommodating and sensible thank you may stay again in the future
Timothy
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Udo Wittich am 22. Jan. 2024
Dear Timothy, thank you for your kind words! We're delighted to hear you enjoyed your stay with us. Our team takes pride in providing excellent service, and it's heartening to know that our Lounge colleagues made a positive impression. We look forward to welcoming you back to Makati Shangri-La in the near future for another wonderful stay. Warm regards, Udo Wittich, Hotel Manager