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Avis sur Country Inn & Suites by Radisson, Manteno, IL

2.5 out of 5
Country Inn & Suites by Radisson, Manteno, IL
380 South Cypress St, Manteno, IL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 409 avis sur 999." "
Note des voyageurs de 8 (Bien), d’après 352 avis sur 999." "
Note des voyageurs de 6 (Satisfaisant), d’après 130 avis sur 999." "
Note des voyageurs de 4 (Médiocre), d’après 67 avis sur 999." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 999." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Lynette, Chicago

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second time at this property. Beautifully decorated and warm greetings from staff. I'll always come back when I'm in the area.
Séjour de 1 nuit en mai 2024
Réponse de Taylor le 21 mai 2024
Thank you, Ms. Lynette, for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Manteno, IL. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Bien

Betsy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very accommodating and put us in a quiet room, away from traffic noise. Comfortable bed with multiple types of pillows to choose from, which was great. Room was clean. Convenient location. Only comment was that the bathroom needs to be repainted and the tub had some rust stains.
Séjour de 1 nuit en mai 2024
Réponse de Taylor le 16 mai 2024
Hello Betsy, thank you for your taking time out of your busy schedule to write us a review. We appreciate your business and honesty. We are getting rooms repainted at the moment, so thank you for letting us know that. We have our maintenance man and painter getting on that as we speak. Thank you so much.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice gentleman checked me in quickly and professionally.
Séjour de 1 nuit en mai 2024
Réponse de Country Inn and Suites Manteno le 13 mai 2024
Good afternoon James, Thank you for staying at the Country Inn and Suites Manteno, and for taking the time to leave us such a great review. I am thrilled to hear that you had a great experience at check-in and will make sure to pass this this complement on to our front desk team. We hope to welcome you back soon!

10/10 Excellent

J Timothy

Les points forts : Personnel et service
Odd room smell but the front desk person was great
Séjour de 1 nuit en mai 2024
Réponse de Country Inn and Suites Manteno le 11 mai 2024
Dear Timothy, Thank you for choosing Country Inn and Suites Manteno, and for taking the time to leave us such a great review. We are sorry to hear about the room smell, but will use that feedback to help improve the room you stayed in. We are thrilled to hear that you had a great experience with the staff. We hope to welcome you back again soon!

8/10 Bien

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In town
Séjour de 4 nuits en mai 2024
Réponse de Country Inn and Suites Manteno le 11 mai 2024
Dear Ryan, Thank you for choosing Country Inn and Suites Manteno, and for taking the time to leave us such a great rating. We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

8/10 Bien

Will

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Staff were great. Hotel is just off the highway so noise can be an issue with units facing the highway. Our a/c was also very noisy every time it kicked in.
Séjour de 1 nuit en mai 2024
Réponse de Country Inn and Suites Manteno le 11 mai 2024
Dear Will, Thank you for choosing Country Inn and Suites, and for taking the time to leave us a review. We are so glad to hear that you had a great experience with the staff. Thank you for your feedback about the AC, we will work on improving this to help improve guest experience. We hope to welcome you back again soon!

8/10 Bien

Erica

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Like: Quiet and room equipped with basic necessities Dislike: Front desk service was not helpful and did not care to find the answers to questions and concerns. I feel as if I was overlooked because of my color.
Séjour de 1 nuit en mai 2024
Réponse de Country Inn and Suites Manteno le 13 mai 2024
Dear Erica, Thank you for choosing Country Inn and Suites Manteno, and for taking the time to leave us feedback regarding your stay. We are deeply sorry that you had a negative experience with our staff. I will be reaching out soon to gather more information so I can ensure this feedback is properly implemented. We hope to welcome you back again soon and exceed your expectations during your next visit.

10/10 Excellent

Lorean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Country Inn and Suites Manteno le 11 mai 2024
Dear Lorean, Thank you so much for staying at the Country Inn and Suites Manteno, and for taking the time to leave us such a great review. We strive to always provide an exceptional guest experience and are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

PENG

Séjour de 1 nuit en avril 2024
Réponse de Country Inn and Suites Manteno le 11 mai 2024
Dear Peng, Thank you for choosing Country Inn and Suites Manteno, and for taking the time to leave such a great rating. We appreciate the feedback and hope to welcome you back again soon!

8/10 Bien

Katherine

Nice
Séjour de 1 nuit en mars 2024
Réponse de Taylor le 1 avr. 2024
Thank you so much for your positive feedback.

10/10 Excellent

Richard

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was spectacular
Séjour de 2 nuits en mars 2024
Réponse de Taylor le 25 mars 2024
Thank you Richard! We are happy to hear that our staff was spectacular!! Please come back we hope to see you soon.

8/10 Bien

Lisa J Griffith

Séjour de 3 nuits en mars 2024
Réponse de Taylor le 17 avr. 2024
Thank you for taking the time out of your day to share your experience with us!

10/10 Excellent

Norman

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We arrived a day early for a 9:30 am funeral the following morning. Everyone was courteous and the lobby, our room, etc were all clean. After a good nights rest we packed, got in the car, and it wouldn’t start. Our battery was dead. The lobby staff had the maintenance man drive around to jump start our car as we knew AAA would not arrive in time to make it to the funeral. Did I mention it was raining? He would not accept a tip as he stated it was his duty to help! Needless to say, this hotel is a repeat if we are ever in Manteno IL again!
Séjour de 1 nuit en mars 2024
Réponse de Taylor le 15 mars 2024
Thank you so much for taking the time out of your day to write a review about your experience with us. We hope to see you again.

10/10 Excellent

Sue

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From check in to check out, this hotel was a comfortable stay.
Séjour de 1 nuit en mars 2024
Réponse de Taylor le 15 mars 2024
Thank you for taking the time out of your day to write us a review. Hope to see you again

10/10 Excellent

Dale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff took very good care of the property. Everyone was helpful.
Séjour de 2 nuits en février 2024
Réponse de Taylor le 26 févr. 2024
Thank you so much for taking the time out of your day to leave us a review, we sincerely appreciate it!.

10/10 Excellent

Dana

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

William

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Accessible room is for wheel chair only. I need a walk-in shower, but the beds were too low for me to get out of. Need accessible rooms with higher beds for people like me.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Peter

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en décembre 2023

8/10 Bien

Maryellen

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
The hotel could use some updates. My bed was comfy: staff nice.
Séjour de 3 nuits en décembre 2023
Réponse de Country Inn and Suites Manteno le 9 janv. 2024
Hello Maryellen, Thank you for your review, and for your helpful feedback. We are so glad to hear you enjoyed the bed and our staff. We also feel like the hotel could use some updates and are working on improvement. We look forward to welcoming you back!

4/10 Médiocre

Christena

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Johevet

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Lisa

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, nice breakfast, quiet building. Loved the fitness center. We had a great stay and would definitely return.
Réponse de Country Inn and Suites Manteno le 9 janv. 2024
Lisa,Thank you for taking the time to leave such a great review, our team works hard and appreciates the feedback. We look forward to welcoming you back soon!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Clean libby and rooms.
Séjour de 1 nuit en novembre 2023
Réponse de Country Inn and Suites Manteno le 9 janv. 2024
Robert, Thank you for taking the time to leave such a great review, we appreciate the feedback. We are so glad you enjoyed the staff and your room. I will share that with our team. Come back and see us again!

10/10 Excellent

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Country Inn and Suites Manteno le 9 janv. 2024
Tim, Thank you for taking the time to review your stay, we appreciate your feedback. We look forward to welcoming you back.

6/10 Satisfaisant

Schnell

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Schnell

Séjour de 2 nuits en novembre 2023

2/10 Horrible

Jill

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires, Voyage en couple
Charging extra to get in the room a little early so we could change to go to a funeral for my niece. Do i get money back for checking out early? I will look for a hotel that doesnt charge extra next time. And so will all my relatives that booked there too.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Candice

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean quite hotel
Room was clean and nice bathroom definitely needs a fan for the moisture because you can see rust stains starting on light fixtures and bottom and top of the bathroom door. Bath tub needs higher handrails they are to tall for a high tub. Breakfast we were unable to try because we had to check out before 7 am and we were looking forward to that before our event at 8 am so we had to go elsewhere to eat. No hot tub bummer pool was very small. Nice and quiet hotel and clean and very updated just needs a few things like keyless entry instead of the cards don’t place by your phone or it definitely deactivated fyi
Séjour de 1 nuit en novembre 2023

8/10 Bien

Dana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel right off I 57 and it is a great place to stay. We hat a great stay and a really good breakfast.
Séjour de 1 nuit en novembre 2023
Réponse de Country Inn and Suites Manteno le 9 janv. 2024
Hello Dana, Thank you for your feedback! We are so happy to hear that you enjoyed your stay and your breakfast! We look forward to welcoming you back!

10/10 Excellent

John, Burfordville

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Need to offer biscuits and gravy
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

JAMES

Voyage en famille
Les points forts : Propreté et personnel et service
Good value
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Tom

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Manteno business stay
Check in was exceptionally friendly. The two young ladies at the desk where very informative and welcoming!
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Sara

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I have stayed at Country Inn and Suites before and genuinely like the Inns. Good breakfasts, comfortable beds, clean rooms, nice organization of rooms, irons and ironing boards available, hair dryers, a pool, coffee available all day etc. The hotel in Manteno, Il needs to put a steel handle outside their tubs for us older folks. Also, there, the ice machine on our floor didn't work and the snack machine was not fully stocked. Thank you for reading my review.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Jean Carlo, Alajuela

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Angela

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Harlan

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Roger

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Jordan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Indoor pool was a plus
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Renee

Voyage en famille
Les points forts : Propreté et équipements
Nice clean
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Christina

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
I liked that it is not in town and its kinda off by itself. And it was quiet. The room kinda smelled at first, but it wasn't that bad
Séjour de 1 nuit en août 2023

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

George

Voyage en couple
Hotel needs updating. No better than nearby hotel which charges much less.
Séjour de 3 nuits en août 2023
Réponse de Country Inn and Suites Manteno le 28 août 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Manteno, IL - IL335 we apologize for the concerns you shared about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Nofouz

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What made my stay very comfortable was the kindness of Taylor and Brittney. They were very helpful and would welcome you coming into the hotel with such pleasure. Thank you ladies!
Séjour de 1 nuit en août 2023

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brittany on the front desk was the best! She went above and beyond to make sure everything was OK.
Séjour de 1 nuit en août 2023

2/10 Horrible

shawn

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Evan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, very helpful!🤗
Séjour de 2 nuits en août 2023