The hotel is definitely not a 5 star hotel.
Positive thing first: We felt very safe in the hotel. That’s all.
Now the negatives: First the property itself could be renovated, doors are not in good shape (as an example). Reception staff is not giving a warm welcome or the feeling to be welcomed. When asking (in a 5 star hotel!) for a city map they just said they do not have. Restaurant recommendations she had to ask someone and gave us 3 options but didn‘t ask which kind of food we‘re looking for.
Hotel room we got was occupied and not ready for check-in. Second room was very dirty, see photos. Third room was okay but amenities were missing like hair dryer, cups in the bathroom for the toothbrush - to be expected in a 5 star hotel.
Breakfast was of literally poor quality. Also variety could be larger. Furthermore, small things bothered us that is to be expected in a hotel that should be one of the best ones in the city: making a table ready for the new guests one is missing a cup, the other one napkins…
To sum up: find another, better place to stay in Medellín. We‘ll definitely not come back.