Außenbereich

Bewertungen von Hampton Inn & Suites Memphis-Beale Street

2.5 out of 5

Bewertungen

8.8

Hervorragend

587 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
251 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
95 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
36 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
36 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

9.0/10

Personal & Service

8.6/10

Ausstattung

8.6/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

robert

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

John

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We have stayed here several times its about as close as you can stay to beale street.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Amy, Clifton

Mit dem Partner gereist
Gut: Sauberkeit
Place was ckean and convenient. It was expensive for what we received.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Patrina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The property is in very close proximity to Beale Street. We visit this property at least once a year.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

McKenley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

George

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice clean rooms. Adjacent parking. Great breakfast buffet. All staff was pleasant. 2 minute walk to Beale St
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Saroj

Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

JOSABETH, New York

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tammie checked us in and along with her team took excellent care of us. She is definitely an asset to your organization!
Aufenthalt von 6 Nächten im Mai 2024

10/10 – Hervorragend

Leofric William

Mit dem Partner gereist
Positioned in heart of activity.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hampton Team am 13. Mai 2024
Thank you for taking the time to fill out the survey following your recent stay. We're delighted to read our hotel met your needs and we can't wait to welcome you back again soon.Thanks Again!

10/10 – Hervorragend

bonnie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hampton Team am 13. Mai 2024
Thank you for taking the time to fill out the survey following your recent stay. We're delighted to read our hotel met your needs and we can't wait to welcome you back again soon.Thanks Again!

6/10 – Okay

Alain

Gut: Sauberkeit und Personal & Service
Belle emplacement pour un soir
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Rachel E am 10. Mai 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

10/10 – Hervorragend

Lori

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Parking on site for 20$. Awesome location. Beale street and tons on music walkable!
Aufenthalt von 1 Nacht im April 2024
Antwort von Rachel E am 10. Mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

10/10 – Hervorragend

Robert, Cincinnatti

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Rachel E am 10. Mai 2024
Thank you for taking the time to fill out the survey and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

8/10 – Gut

Maureen

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very close to everything for a great price.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Rachel E am 10. Mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

10/10 – Hervorragend

McKenley

Geschäftlich gereist
Gut: Ausstattung
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Rachel E am 10. Mai 2024
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear our service meet your needs. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year!

10/10 – Hervorragend

Tammi

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This trip was an amazing trip. The staff was amazing from the front desks to the breakfast crew to housekeeping all were super helpful and accommodating!!! If you are looking for great customer service look no further!!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Rachel E am 10. Mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

8/10 – Gut

Justin

Aufenthalt von 2 Nächten im Mai 2024
Antwort von Rachel E am 10. Mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

10/10 – Hervorragend

Nicole

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very close to Beale St. and not expensive at all.
Aufenthalt von 1 Nacht im April 2024
Antwort von Rachel E am 10. Mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

10/10 – Hervorragend

Stuart

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Rachel E am 10. Mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

10/10 – Hervorragend

Richard M.

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very polite and attentive to our requests. We enjoyed our stay.
Aufenthalt von 2 Nächten im April 2024
Antwort von re am 10. Mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

10/10 – Hervorragend

Madeline

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and convenient
Aufenthalt von 2 Nächten im April 2024
Antwort von Rachel E am 10. Mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

8/10 – Gut

Stephen E

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very friendly. Only 1 operational elevator made access between room and lobby slow. Street closures for Beale Street walking made it difficult to find parking entrance.
Aufenthalt von 1 Nacht im April 2024
Antwort von rachel e am 10. Mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

10/10 – Hervorragend

Karen, Laguna Beach

Aufenthalt von 3 Nächten im April 2024

8/10 – Gut

Dena

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Loved the hotel, very clean, right across from Beal st. The only issue we had was the keys never worked so check in was about an hour. They had us waiting in the hall and going back and forth to the front desk until they got the correct keys to unlock the room. But even thought we had to wait so long they upgraded our room and let us pick which view we wanted from the balcony. Amazing hotel and the staff were so inviting and happy!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Rachel E am 10. Mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location is close to everything. Room was really nice. Only thing that was of any inconvenience was that there was only one working elevator and it was a little rickety
Aufenthalt von 2 Nächten im April 2024
Antwort von Rachel E am 10. Mai 2024
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear our service meet your needs. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year!

8/10 – Gut

Tempestt

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
All well
Aufenthalt von 3 Nächten im März 2024
Antwort von Rachel E am 10. Mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

10/10 – Hervorragend

Joshua

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The women at the front desk were phenomenal! Five star treatment and so welcoming and cordial! I wish I had her name but they were awesome! Completely worth the trip! Great Hosts
Aufenthalt von 1 Nacht im April 2024
Antwort von Rachel E am 10. Mai 2024
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear our service meet your needs. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year!

10/10 – Hervorragend

Joe Bob

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Erica at the front desk was AWESOME—personable, positive, and friendly.
Aufenthalt von 1 Nacht im April 2024
Antwort von Erica Virgous am 12. Apr. 2024
Thank you for taking the time to leave your review following your recent stay. I am pleased to read that I gave you exceptional Service. Next time travels bring you this way, we do hope to have the opportunity to welcome you back. Thanks Again!

8/10 – Gut

Stephanie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Rachel E am 10. Mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

6/10 – Okay

Susan

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von rachel e am 10. Mai 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

2/10 – Ungenügend

Theresa

Aufenthalt von 1 Nacht im April 2024
Antwort von Rachel E am 10. Mai 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

10/10 – Hervorragend

Chloe

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice front desk staff with great recomendations
Aufenthalt von 2 Nächten im April 2024
Antwort von Erica Virgous am 12. Apr. 2024
Thank you for taking the time to leave your review following your recent stay. We are pleased to read the team members you came in contact with were all exceptional. Next time travels bring you this way, we do hope to have the opportunity to welcome you back. Thanks Again!

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent choice for our stay in Memphis. Very convenient to many activities and hot spots. Easy and safe parking which we appreciated. Highly recommend.
Aufenthalt von 2 Nächten im April 2024
Antwort von Erica Virgous am 12. Apr. 2024
Thank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations, and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

6/10 – Okay

Patricia

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Rachel E am 10. Mai 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

8/10 – Gut

Stuart

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Rachel E am 10. Mai 2024
•First and foremost, thank you for continuing to choose Hampton Beale for your travels. We are delighted to hear our friendly and attentive staff keeps you coming back for more. We look forward to welcoming you back again soon for your next visit. Safe Travels!

10/10 – Hervorragend

Adam

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Worth every penny.
Aufenthalt von 3 Nächten im März 2024
Antwort von Rachel E am 10. Mai 2024
•First and foremost, thank you for continuing to choose Hampton Beale for your travels. We are delighted to hear our friendly and attentive staff keeps you coming back for more. We look forward to welcoming you back again soon for your next visit. Safe Travels!

10/10 – Hervorragend

Natasha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the way the staff assisted us and always checking to make sure everything was OK.
Aufenthalt von 2 Nächten im März 2024
Antwort von De'Errica Virgous am 1. Apr. 2024
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear you found our exceptional service to match the value of our property. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year!

10/10 – Hervorragend

Lisa, Smyrna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Felt safe in hotel. Awoke to gun shots one morning but the hotel was good. Breakfast was great. Elevator was out the morning we checked out so we had to carry our bags down 6 flights of stairs but we didnt mind.
Aufenthalt von 3 Nächten im März 2024
Antwort von Rachel E am 10. Mai 2024
Thank you for taking the time to fill out the survey and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

6/10 – Okay

David

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Hotel definitely needs to be remodeled. There was only one elevator working and the other one sounded like it was about to break as well. My room was a nice size but it needed to be remodeled as well. Also my couch in my room had some white stains on it. That was a huge turn off. Hotel is in a great location though. Right on beale street and only a few steps from the Fedex Forum. Breakfast wasn't great at all but it was free though. I definitely wouldn't stay at this hotel again. Paid to much money for an outdated hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von De'Errica Virgous am 1. Apr. 2024
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town

2/10 – Ungenügend

Kenneth

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
A shooting took place at 5:30 am right outside or rooms window. This was the second during our 4 night stay. Elevators were out of service each day for hours & we had to haul our bags up & down to and from the fifth floor. The staff wasn’t concerned & told us it was the norm. Very unsafe in the area & told by police to be inside by dark. Won’t return,!!
Aufenthalt von 4 Nächten im März 2024
Antwort von De'Errica Virgous am 28. März 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means, and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

2/10 – Ungenügend

Andre'

Mit der Familie gereist
On 15 February, 2024, I booked a reservation for my parents at the Hampton Inn & Suites Memphis-Beale Street for 22-24 March, 2024. The reservation was paid in full at the time of booking and was non-refundable, per condition of the hotel. My parents arrived at the property shortly before 7 PM on Friday, 22 March, to check in for their reservation. They were told by the person working the desk that the hotel had overbooked and could not provide their reserved room. They were told they would be sent to another property for their reservation. They were told the hotel randomly selects guest rooms to relocate guests to a different property when they are overbooked. This was entirely unacceptable and grossly unprofessional, especially because this is a Hilton/Hampton Inn property. I reserved at this property due to its close proximity to the Orpheum where they had tickets for a show the next day. This experience caused unnecessary stress for what should have been a routine process. The hotel never contacted me or my parents prior to indicate any issue with the reservation. The person at the front desk later found a room at their hotel after someone left unexpectedly. My parents were told they would have to pay an upgrade fee because the room was a King Bedroom Suite vs the King Bedroom that was reserved and paid for. Again, this was highly discourteous and grossly unprofessional. They were charged an exorbitant fee over an error the hotel made.
Aufenthalt von 2 Nächten im März 2024
Antwort von De'Errica Virgous am 28. März 2024
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town.

10/10 – Hervorragend

Joshua

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Rachel E am 10. Mai 2024
Thank you for taking the time to fill out the survey and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

6/10 – Okay

Kathleen

Aufenthalt von 3 Nächten im März 2024
Antwort von Hampton am 24. März 2024
Thank you for taking the time to give us your feedback. I sincerely apologize your stay here with us at the Hampton Inn & Suites Beale Street did not exceed your expectations. Your willingness to share your recent experience is genuinely appreciated and we will use it as a training tool.

6/10 – Okay

Duane, Mount Pleasant

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We got there 1 1/2 hours before check in, and typically a room is available. Apparently the "system crashed" and we were told to come back at 4 PM. We did only to find a line winding through the lobby. My young daughter needed to use the bathroom and we narrowly avoided an accident because the bathrooms were locked. The worst part was one of the elevators was broken - made for long wait times. The pool was dirty too, super cloudy. If we come back, we will probably stay somewhere else. No offense, just the price didn't match the quality & value. The staff were friendly but it wasn't earth-shattering service.
Aufenthalt von 1 Nacht im März 2024
Antwort von De'Errica Virgous am 28. März 2024
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town

6/10 – Okay

Anthony

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Rachel E am 10. Mai 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

2/10 – Ungenügend

Arlin

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
One Elevator was out of order making wait times long, and elevator crowded. Rude staff at desk No breakfast even though they said we would get, got downstairs pretty early and nothing left. No instructions on entering garage, watched numerous people struggle to enter. Only housekeeping every other day. The price did not equal the service. No military discount No fan bathroom or Microwave in room.
Aufenthalt von 3 Nächten im März 2024
Antwort von De'Errica Virgous am 18. März 2024
Good evening, I would like to apologize for the inconvenience you may have experienced while staying at our property. We have refunded you one night.

6/10 – Okay

John R.

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Being close to the FedEx forum really was the only reason for choosing this hotel one elevator was broken made for long waits our air conditioner never cooled the room off
Aufenthalt von 1 Nacht im März 2024
Antwort von Hampton Team am 14. März 2024
Above all else, I would like to start by personally thanking you for sharing your feedback with us. While it is always great to read the exceptional experiences of most of our guests, it is imperative that we learn of any areas of opportunity so we may grow and improve. While there were positive elements of your stay we are so sorry to read of the experiences you had here at the Hampton. Please know I have personally shared this review with our team to act as a training module to ensure no guest has an experience like this in the future. We do hope you will allow us the opportunity to regain your trust and confidence in the future.

10/10 – Hervorragend

Keith

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff. My truck barely into the parking area
Aufenthalt von 3 Nächten im März 2024
Antwort von Hampton Team am 24. März 2024
Thank you for taking the time to fill out the survey following your recent stay. We can't wait to welcome you back again soon.

10/10 – Hervorragend

Chris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect location.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hampton Team am 24. März 2024
Thank you for taking the time to fill out the survey following your recent stay. We can't wait to welcome you back again soon.