Outdoor pool, pool umbrellas, pool loungers

Reviews of Econo Lodge Port Canaveral Area

2.5 out of 5
Econo Lodge Port Canaveral Area
260 E Merritt Island Cswy, Merritt Island, FL

Reviews

6.8
Rating 10 - Excellent. 236 out of 920 reviews" "
Rating 8 - Good. 238 out of 920 reviews" "
Rating 6 - Okay. 180 out of 920 reviews" "
Rating 4 - Poor. 124 out of 920 reviews" "
Rating 2 - Terrible. 142 out of 920 reviews" "

6.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

James, Kersey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was alright but nothing to write home about.
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,Thank you for your feedback. We're glad to hear you had an alright experience, although we regret it didn't exceed your expectations. We appreciate your input and will strive to make improvements for future guests.Sincerely, Hotel Manager

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Under improvement. Still need to continue to make improvements (like the entrance, stairs, grounds). No shampoo, lotion in room. Breakfast has a few options but items like bacon or sausage are at additional cost.
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,Thank you for your feedback. We appreciate your suggestions for improvement regarding the entrance, stairs, and grounds. We apologize for the oversight regarding the amenities in your room and the additional cost for certain breakfast items. Your comments will be addressed to enhance our guest experience.Sincerely, Hotel Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear you had a wonderful experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest,Thank you for your positive rating! We're thrilled to see that you had a great experience during your stay with us. If there's anything specific you particularly enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

Cheryl

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
easy and convient
Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 May 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found your stay with us easy and convenient. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Bernadette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 May 2024
Dear Guest,We are truly sorry to see your rating, and we regret that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any specific details or concerns you may have had during your stay so that we can address them accordingly. Please feel free to reach out to us directly so we can better understand and resolve any issues you encountered.Sincerely, Hotel Manager

8/10 Good

Carol Ann

Travelled with partner
Liked: Staff & service
Clean but dated.
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,Thank you for your feedback, Carol Ann. We're glad to hear that you found our hotel clean. We understand your concerns about the dated appearance and will take this into consideration for future improvements. Your input is appreciated, and we hope to welcome you back for another visit in the future.Sincerely, Hotel Manager

8/10 Good

Richard

Liked: Staff & service
No bath mat. Very slippery.
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,Thank you for your feedback, Richard. We apologize for the inconvenience caused by the absence of a bath mat. Your safety is important to us, and we'll address this issue promptly to ensure it doesn't happen again. We appreciate your honesty and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Al

Stayed 1 night in May 2024
Response from Hotel Manager on 25 May 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a 5-star experience with us. We hope to welcome you back soon for another memorable stay!Sincerely, Hotel Manager

4/10 Poor

Beth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. The beds looked clean. The bathroom had mold on the ceiling. The furniture had scratches all over them like someone took a knife and just decided to pick up wood whittling. The free breakfast was very limited and they were out of a lot. I had to pick bugs off the syrup.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for sharing your experience with us. We're disappointed to hear that your stay did not meet your expectations. We apologize for the cleanliness issues you encountered, as well as the limited breakfast options. Rest assured, we take your feedback seriously and will address these issues with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Melba

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the absolute dirtiest hotel/motel we have ever stood at. Nothing like the pictures. The service i won't touch because the staff is absolutely great but the smell, mold, mildew and the entire motel is absolutely disgusting. I have pictures of how filthy our bathroom was, then we got switched to another room that was just not better. Thankfully it was just for one night. We arrived at 5pm and we were ready by 6am to check out because the smell that stays on you gives you a headache. I wouldn't recommend this place even to my worse enemy!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. It deeply concerns us to hear about the cleanliness issues and the unpleasant odor you encountered. Your feedback is valuable, and we will address these issues immediately to ensure they are resolved. We appreciate your kind words about our staff and regret that your overall experience did not meet your expectations. Please know that we take your concerns seriously and will work diligently to prevent similar incidents in the future.Sincerely, Hotel Manager

2/10 Terrible

Alvaro

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not the best option. It was what you'd expect from a cheap motel. Room had a weird smell. Bathroom seemed very rundown. Beds really sucked. I'd would never stay there again. Staff were cool though
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Guest,We apologize that your recent stay did not meet your expectations. Your feedback regarding the room condition and comfort is concerning, and we'll address these issues promptly to improve our guest experience. We appreciate your kind words about our staff and regret that we fell short in other areas. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
It was looking rundown, not fresh looking. Toilet seat was so loose, I had to try to tighten the best I could prior to use.. The grounds were rough looking with junk sitting around. The room was clean and the shower pressure was great!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your experience. We're glad to hear that you found the room clean and enjoyed the shower pressure. We apologize for the issues you encountered with the appearance of the property and the loose toilet seat. Your feedback is valuable, and we'll address these concerns to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide you with an improved stay.Sincerely, Hotel Manager

8/10 Good

Ed

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is not buffet style They tru their best but its slow
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our efforts in providing breakfast, even if it's not buffet-style. We continuously strive to offer a variety of options to cater to different preferences. We apologize for any inconvenience caused by the pace of service. Rest assured, we'll work diligently to improve our efficiency and ensure a smoother experience for our guests. We appreciate your valuable input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 Okay

Stephen, Little Rock

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 14 May 2024
Dear Guest,Thank you for your feedback. We value all guest input and would appreciate any additional comments you have about your stay. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

6/10 Okay

David, Plum

Travelled with family
It’s an old property that really needs a facelift the rooms have rust and puckered paint and plaster. The rooms also have bugs in the carpets and bedding. Will not stay there again and will not recommend!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear David,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations due to the issues you encountered in your room. Please accept our sincere apologies for any inconvenience caused by the condition of the property. Rest assured, we take your feedback seriously and will work diligently to address these concerns and improve the quality of our accommodations. If there's anything else you'd like to share or if there's anything we can do to make it right, please let us know.Sincerely,Hotel Manager

10/10 Excellent

Conn

Travelled with family, Travelled with family and small children
Good view, easy to find, salacious and clean will stay again
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed the good view, easy accessibility, and cleanliness of our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Okay

Brandon

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Over all enjoyed it but had a decently dirty pool and closed breakfast for two days, breakfast was good when we could have it but was small and still left us hungry
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience regarding the cleanliness of the pool and the closure of breakfast for two days. Your comments are important to us, and we will address these issues to ensure a better experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Staff & service, amenities
Beautiful property, a bit outdated. Has lots of potential.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your review, Sarah! We're glad to hear that you found our property beautiful and see its potential. We appreciate your feedback regarding its outdated aspects and will take this into consideration as we continue to make improvements. Your input is valuable to us, and we hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was broke down. No gym. The room smelled bad. Air conditioning unit was broken. You had to pay for breakfast which was horrible and unappetizing. Forced to be *served* breakfast and we felt stared at an uncomfortable in the dining room by staff.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 19 Apr 2024
Dear Guest,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable, and we're taking immediate steps to address the issues you've raised. Please accept our sincere apologies for falling short of your expectations. We hope for the opportunity to make it right on a future visit.Sincerely, Hotel Manager

6/10 Okay

Tara, Tampa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older property, needs updates.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty and understand your concerns regarding the condition of our property. Please know that we are continuously working to improve and update our facilities to provide a better experience for our guests. Your input is invaluable to us, and we will take your comments into consideration as we strive to enhance our accommodations. We hope you will consider staying with us again in the future to experience the improvements firsthand.Sincerely, Hotel Manager

8/10 Good

Jordan, Pensacola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the little onsite"restaurant"!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our onsite restaurant during your stay. Providing delicious dining options for our guests is important to us, and we're delighted that you had a great experience. We hope to welcome you back soon for another enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Kathy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The lady at the front desk was very nice but the room was absolutely filthy! Lipstick on the blankets in the bed for just one example!! We paid for two nights but only stayed one. Couldn’t imagine going back in there the second night!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 13 Apr 2024
Dear Guest,We're deeply sorry for the cleanliness issues you encountered during your stay. Your feedback is concerning, and we're addressing it promptly with our housekeeping team to prevent future occurrences. We apologize for any inconvenience and hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager

8/10 Good

Heather

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great & very helpful/accommodating. Nice pool/patio area.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for your review on Expedia. We're delighted to hear that you found our staff great, helpful, and accommodating. It's also wonderful to know that you enjoyed our pool and patio area. Your positive feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air was not working in our room and they switched us no problem.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your positive review! We're pleased to hear that we were able to quickly address the issue with your room's air conditioning. Providing excellent service to our guests is our priority, and we're glad we could resolve the problem for you promptly. We hope you enjoyed the rest of your stay and look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Dennis

Liked: Staff & service
Disliked: Property conditions & facilities
Staff real is nice but property looks old and unsafe.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly. However, we apologize if the appearance of our property did not meet your expectations. Please know that the safety and comfort of our guests are our top priorities, and we take your comments seriously. We will address any concerns about the property's appearance promptly to ensure a better experience for our guests. Your feedback is invaluable to us, and we hope to have the opportunity to exceed your expectations during your next visit.Sincerely, Hotel Manager

2/10 Terrible

Keri, Miami

What an absolute dump of a hotel. Booked 6 rooms for our employees for 2 nights, over $2,000!!!who were working at the port. 3 of them didn’t turn up for work as they walked out of hotel. Would not stay there. Bring Easter weekend it was the only one available (I wonder why) sheets were dirty, bathroom had mold and hairs absolutely filthy. This hotel should be condemned. Please read all the reviews and don’t stay here. This hotel definitely needs a health inspection. Lost so much money and affected our business too.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,We are deeply sorry for the unacceptable experience you and your employees had during your stay. Your feedback is alarming, and we take your concerns very seriously. This falls far below the standards we strive to maintain. Rest assured, we are investigating the issues you mentioned and taking immediate steps to address them. We apologize for the inconvenience and the impact it had on your business. Please know that we are committed to making necessary improvements to regain your trust and prevent similar incidents in the future.Sincerely, Hotel Manager

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed exclusively at la Quinta for 2 years at my last job whenever I traveled and this is the worst hotel I’ve stayed at in a hot minute. Staff was fine. Don’t recommended at all.
Response from Hotel Manager on 2 Apr 2024
Dear Guest,We apologize for not meeting your expectations during your stay. Your feedback is important to us, and we regret that we fell short of the standards you've come to expect. We will review your comments internally to address any areas needing improvement. Thank you for your patronage, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Nestor N, Oranjestad

Liked: Cleanliness, staff & service
Relaxed
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

2/10 Terrible

Scot

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Absolutely disgusting! Checked in and received key to room. Went to the room and on opening the door, the stench of mold/mildew was overwhelming. The first thing I noticed after the smell was that the chair next to the bed had black stains on it. Don't know if it was mold/mildew, but was just repulsed enough to turn around and close the door. I wouldn't even let my wife in the door behind me as it was that bad. Went back to the front desk to "check out" and was told no refund would be issued, even though I had not occupied the room. I was offered another room, but the whole vibe of the place was terrible and I declined. DO NOT stay here!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager

8/10 Good

skei

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Shawna

Disliked: Cleanliness, property conditions & facilities
Definitely do not stay here. Very dirty in room and all around property. Unsafe as well.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Shawna,We apologize for the unfavorable conditions you experienced during your stay. Your safety and comfort are our top priorities, and we take your feedback seriously. We will address the cleanliness issues promptly to ensure a better experience for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a great experience and found our hotel clean. Providing a comfortable and pleasant stay for our guests is our priority, and we're thrilled that we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff especially front desk and breakfast
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience with our staff, especially at the front desk and during breakfast. Providing exceptional service is our priority, and we're delighted to hear that we exceeded your expectations. We appreciate your kind words and hope to welcome you back for another memorable stay soon.Sincerely, Hotel Manager

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,Thank you for your outstanding rating! We are delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Christina

Disliked: Cleanliness, property conditions & facilities
This place was awful, the pics are so not what you get. Very disappointing.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 8 Mar 2024
Dear Guest,We're truly sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any disappointment caused by discrepancies between our accommodations and the images presented. We're committed to addressing these concerns and improving our services.Sincerely, Hotel Manager

2/10 Terrible

Thomas, Henrico

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I gave a one word review that did not meet community standards and was asked to revise it. So I’ll say it wasn’t up to most community standards - mine or (I’m guessing) yours.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 8 Mar 2024
Dear Guest,We apologize for any disappointment you experienced during your stay. Your feedback is important to us, and we strive to meet and exceed community standards. If there are specific concerns you'd like to address or if there's anything we can do to improve, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Rena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked out one hour after we checked in. I requested a refund. The lodge was old and the rooms were dirty. The lights in the room were so dim you couldn’t see anything and the lingering odor upon entering the room was terrible. I am looking for a refund
Stayed 8 nights in Feb 2024
Response from Hotel Manager on 7 Mar 2024
Dear Guest,We're deeply sorry for the disappointing experience you had during your brief stay. Your feedback regarding the condition of the lodge, cleanliness issues, dim lighting, and unpleasant odor is concerning, and we're taking immediate action to address these matters. Please contact us directly, and we'll assist you promptly.Sincerely, Hotel Manager

2/10 Terrible

Hayley

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Really icky. Dirty. Our door wouldn’t even shut.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Guest,We apologize for the unsatisfactory experience you had during your stay. Your feedback regarding the cleanliness and maintenance issues is concerning, and we take it seriously. Please rest assured that we are investigating the door issue and addressing the cleanliness concerns to prevent such occurrences in the future.Sincerely, Hotel Manager

10/10 Excellent

Stacia

Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest, Thank you for your fantastic rating! We appreciate your feedback and are delighted to hear that you had a great experience with us. We strive to provide top-notch service, and it's rewarding to know that we met your expectations. We hope to have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Linda F

Liked: Staff & service
Not very well kept up. The clothes dryer didn't work. The lady at the front was fabulous. So helpful and very friendly.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the clothes dryer not working properly. However, we're pleased to hear that you found our front desk staff to be fabulous, helpful, and friendly. Your comments will be shared with our team to ensure we continue to provide excellent service despite any maintenance issues.Sincerely, Hotel Manager

6/10 Okay

Kaley, Kendallville

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our stay here wasn’t horrible. Manager Margaret was absolutely phenomenal along with the breakfast which is honestly the only reasons we stayed the whole time. We had little tiny bugs in our bathroom coming out of the outlets. That was the only place they were. Housekeeping showed up and told us they would do nothing for us because we were in the room and blamed the fact we had a breast pump & kids for the bugs. Then while we were away for the day they came in took all of our towels without replacing, recaulked an outlet and laid sticky traps on the bathroom counter. Luckily Margaret was in the office and was able to make sure we got towels to use. It was all just a mess. Definitely wouldn’t go out of my way to stay there again but would if I had no other choice.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Kaley,We're sorry to hear about the issues you encountered during your stay. While we're glad to hear that Manager Margaret provided exceptional service and that you enjoyed the breakfast, we apologize for the inconvenience caused by the bugs in your bathroom and the lack of response from housekeeping. Your feedback is important to us, and we will address these issues with our team to ensure they are handled more effectively in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better experience if your travels bring you back to our area.Sincerely, Hotel Manager

8/10 Good

Lucretia, Atlanta

Travelled with family
Liked: Staff & service, property conditions & facilities
Pleasant stay.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 1 Mar 2024
Dear Guest,Thank you for your review. We're pleased to hear that you had a pleasant stay with us. If there are any areas where we can further improve and make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The woman that checked us in was incredibly friendly and helpful. Our room was clean and comfortable, and the location was perfect. There was plenty of parking and the hotel was in a quiet area. We will definitely stay there again!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Feb 2024
Dear Guest,Thank you for your glowing 5-star review! We're thrilled to hear that you had a wonderful experience during your stay with us. It's fantastic to know that our staff provided friendly and helpful service, and that you found your room clean and comfortable. We're also pleased that you enjoyed our convenient location and ample parking. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
The beds were great, unit clean, Small repairs on the dresser were needed. Liked it and will be back.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 28 Feb 2024
Dear Guest,Thank you for your feedback and for choosing our hotel. We're delighted to hear that you enjoyed the comfort of our beds and found your unit clean. We apologize for any inconvenience caused by the small repairs needed on the dresser. Your comments are valuable to us as we strive to improve our facilities. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

4/10 Poor

Patricia

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The bathroom was dirty, the toilet seat was loose in both directions, the room phone did not work. No extra blankets.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered in the bathroom and the inconvenience caused by the toilet seat and the non-functional room phone. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short during your stay. Your comments will be addressed promptly with our housekeeping and maintenance teams to ensure improvements are made.Sincerely, Hotel Manager

10/10 Excellent

Moises

Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,Thank you for your fantastic 5-star review! We're thrilled to hear that you had an excellent experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we succeeded in doing so during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

4/10 Poor

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your concerns so that we can address them promptly. If you would be willing to provide further details about your stay, please don't hesitate to reach out to us directly. Sincerely, Hotel Manager

8/10 Good

Danny

Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,Thank you for taking the time to leave us a review. We're glad to see that you had a positive experience during your stay. Your feedback is appreciated as it helps us to continually improve our services and facilities. If there's anything specific that you feel we could have done better to earn that extra star, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

John D

Liked: Cleanliness
Older property but rooms were okay. Check in was excellent and staff were nice.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you had a pleasant check-in experience and found our staff to be nice. While our property may be older, we're delighted that you found your room to be satisfactory. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager