4/10 – Schlecht
Vickie H.
2. Juni 2025
Gut: Sauberkeit
Anything but “Easy”
The best I can say is that the location of this property made easy walking to many sites and restaurants, and that the area felt safe. Our experience with booking/billing/check-in was anything but easy. First, the relationship between “Easylife” properties and VRBO is unique and did not feel well integrated. I was bounced back and forth trying to solve a billing problem for the non-refundable reservation. Secondly, the day before our arrival in Milan we were provided with contact information of the person who was to meet us. We were courteous, texting up to date information of our arrival time. We arrived shortly after the 3:00 check-in with no one there nor responding to texts or phone calls. We called a different number on the door labeled “Easylife” within the apartment building, which we had assumed was an office but turned out to be the apartment. We described that we had been waiting for over 45 minutes and our contact was not responding to our texts or calls. They stated they would send a video and abruptly hung up. Although puzzled at this response, we then received a text message with a video of someone walking from the property location to a bike rack 2 blocks away that had a lock box on it with the keys inside. We later learned this is their idea of a “Modern and convenient form of self check-in”. This was the last of 4 VRBO properties we had in Italy and by far the least “Easy” and hospitable. I would not choose to stay in an Easylife property again.
Vickie H.
Aufenthalt von 2 Nächten im Mai 2025