Gentile, La ringraziamo per il Suo feedback positivo e siamo lieti che abbia avuto un ottimo soggiorno presso di noi! Saremo lieti di accogliervi nuovamente in occasione del vostro prossimo viaggio a Milano. Cordiali saluti, Guest relation Team

Dearest, Thank you for your positive feedback and we are delighted that you had a great stay with us! We look forward to welcoming you again on your next trip in Milan. Best Regards, Guest Relation Team

Dearest,Thank you for sharing with us your feed back which means for us a lot.We really appreciate your positive feedback.Looking forward welcoming you back soon.Kind regards,Guest relation Team

Dear Mr. Peter,Thank you for sharing with us your feedback which means for us a lot.We really appreciate it because it helps us to improve more and more and we are happy to know that you had a nice stay. We look forward to welcoming you again. Kind regards, Guest relations team

Gentile Sig. Di Leonardo, La ringraziamo per il Suo feedback positivo e siamo lieti che abbia avuto un ottimo soggiorno presso di noi! Saremo lieti di accogliervi nuovamente in occasione del vostro prossimo viaggio a Milano. Cordiali saluti, Guest relation Team

Dear Mr. Salomòn,Thank you for sharing with us your feedback which means for us a lot.We really appreciate it because it helps us to improve more and more and we are happy to know that you had a nice stay. We look forward to welcoming you again. Kind regards, Guest relations team

Dear Mr. Sanson,Thank you for sharing with us your feed back which means for us a lot.We really appreciate your positive feedback.Looking forward welcoming you back soon.Kind regards,Guest relation Team

Dear Mrs.Thank you for sharing with us your feed back which means for us a lot.We really appreciate your positive feedback and surely, we will share it with our Restaurant team.Looking forward welcoming you back soon.Kind regards,Guest relation Team

Gentile Sig. Pedroni,La ringraziamo per aver condiviso con noi il Suo gentile feedback; sia che sia positivo, o negativo, per noi ha un importante significato dato che ci permette di conoscere i nostri punti di miglioramento.Tuttavia, non siamo dell’idea che la struttura meriti un feedback del genere, specialmente dopo tutta l'assistenza e i servizi forniti per rendere la Sua esperienza il più piacevole possibile, Il modo in cui lei ha trattato il personale è stato inappropriato e non accettabile nella nostra struttura.Non appena ci avete comunicato che non c'era acqua calda, abbiamo controllato immediatamente la stanza e tutto era perfetto, se non che Lei ha aperto il rubinetto in modo opposto, indirizzandolo sull’acqua fredda. Anche la pulizia è stata controllata due volte dal nostro House keeping manager, ma non era stato segnalato nulla: la camera era in stato di perfezione, tranne per l'odore di fumo presente in camera e i mozziconi da lei lasciati in giro. Le ricordiamo che le nostre camere sono non fumatori, ed il suo comportamento irrispettoso ci ha costretto a bloccare la suite per 2 giorni per far andare via l’odore.Purtroppo, non abbiamo potuto procedere con il rimborso come lei ha preteso al momento della partenza, perché ha richiesto un rimborso completo dopo l'intero soggiorno senza alcuna valida ragione. Se la proprietà non ha soddisfatto le sue aspettative avrebbe potuto chiedere un check-out immediatamente dopo il check-in, e in quel caso avremmo fatto del nostro meglio per rimborsare il 100% come richiesto, ma non dopo 2 giorni. Oltretutto, non era necessario minacciare il team per effettuarle il rimborso.Al momento della partenza il nostro responsabile della reception ha cercato di offrire uno sconto speciale e un upgrade per la vostra prossima visita, che lei però ha rifiutato.Vi ringraziamo ancora una volta per il vostro feedback.Cordiali saluti,Guest relation team

Dear Mr. Lars,Thank you for sharing with us your feedback which means for us a lot.we really appreciate it because it helps us to improve more and more and We are happy to know that you had a nice stay. We look forward to welcoming you again. Kind regards, Guest relations team

Dear Mr. Tafara, Thank you very much for sharing with us your kind feedback which means for us a lot in order to know our point of improvement.We are sorry to know that our property did not meet your expectation and if you could claim to our reception team, we could find for you solutions or alternatives immediately.Thank you once again and looking forward welcoming you in the future.Kind regards,Guest relation team

Dear Mr. Mashruf, Thank you for sharing with us you feedback,We really apologies for inconvenience and for the miss of understanding between you and our reception team.The Hair dryer was placed in the bathroom under the sink and as soon as you asked about our colleague placed another one immediately and we are sorry to inform you that the room status after your check out was under the exception and the garbage was dropped everywhere which forced us to charge you extra feed for the cleaning as you were informed over the email.We will definitely share all your points of feen back with our management and we will make sure to make your future stay memorable and the room we will double check the room prior your arrival.Thank you once again and looking forward welcoming you in the future.Kind regards,Guest relation team,

Dear, Thank you for your positive feedback and we are glad that you had a great stay with us! We look forward to welcoming you again on your next trip to Milan. Kind regards, Guest relations Team

Dear, Mr. Andres,we would like to thank you for your time and for sharing your experience with us. We are very sorry to hear this, if you could ask one of our receptionists, we may be able to offer you something different to meet your expectations. We will definitely refer to your comment as a point of improvement. We hope to welcome you back soon. Kind regards, Guest relations team

Dear Mr. James, Thank you so much for sharing with us your kind feedback which means a lot for us. First of all, we hope that you have well arrived at your next destination, and we want to extend our sincerest apologies regarding the mistakes happened upon your arrival. We were doing all our best to change your room because of the AC issue and offer you even un upgrade to an executive suite but unfortunately you preferred to cancel one reservation and keep only one. The reservation was non refundable because the cancellation request was after check in but we took it as an exception and we cancelled it immediately with free of charge according to your request. We have well noted all what happened in your own profile with us, and we will do our best to offer you a better service and a guaranteed upgrade in your future stays . Thank you once again and looking forward welcoming you back again. Kind regards, Ahmed Tazi Front desk