Condo inside was nice and clean but very disappointed that the back patio was not useable and I was not informed My son who was with me is wheelchair bound and a construction trailer was blocking the only ramp to our sidewalk. Also he had trouble using the shower with no bench. The Tivoli pool was totally not wheelchair accessible in any way. These challenges were disappointing and should be relayed to anyone using it By Gods grace we were able to enjoy time with family in spite of our challenges.
At first look place was nice, and location is excellent. We stay in the general Tivoli area every year. After checking in, we noticed bugs in the kitchen and bathrooms and the tv was broken. We also attempted to take the golf cart out for dinner and noticed it was not charging properly, almost leaving us stranded. We were told it was an âextraâ amenity and not guaranteed by the original staff member at the management company. We went 3 days without the cart, which was a primary reason of booking. I was finally able to get ahold of the supervisor at the management company who got us a loaner cart and had the property sprayed for bugs within the one business day. It took several attempts (and getting the right person) to get things fixed finally. Sandestin always is great but weâve never had issues with other places on the property in years past.
MVH and the property owners are aware of all of the issues we had and the fact that I spent everyday of my vacation and more upon returning home, trying to get a resolution, moved, or compensation for the miserable rental.Take a look at MVH's issues that have been posted on BBB. I wish I would have before I used them.
We loved the rental and had a great time. It was great that we could bring our little 8lb Cavishon to experience the sand and surf for the first time. Very nice appointments, appliances, and decoration in the unit. Would love to stay there again. Only issues were that we found a few roaches and while the rental agency sent someone to deal with this, a full spraying job should be done. The other issue is that the beautiful cart that was promised was removed a couple of days after we arrived and was replaced by a nasty, unsafe utility cart. The good cart was returned 8 days later, only 2 days before we left. No apology from the rental agency. Otherwise the rental was great and as said before, we would love to rent the unit again.
Our first time staying in San Destin and will not be our last! This property was everything we needed. Golf cart, close to the beach, super clean and spacious. Plenty of towels so you are not washing everyday and plenty of dishes/glasses. We hope to come back to the same property!