2/10 Horrible
Tony, Bella Vista
Voyage d’affaires, Voyage en couple
1 oct. 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room had a vinyl floor that was so sticky when out of the shower and dried off it felt like walking on shipping tape. There was almost no water pressure making it almost impossible to rinse the shampoo out of your hair or rinse your arm pits. Plumbing fixtures were almost impossible to turn on or adjust the temperature because they were so corroded. The rooms don't get any daily service. So no fresh towels, no made bed and we were left one 1 ounce shower gel squeeze bottle for both of us. Not each! The free Breakfast is pathetic. No sweet rolls, no muffins or bagels just sliced bread and a toaster. The butter was a stick of butter laying out on a plate with flys sitting on it with a plastic small knife for cutting it. Two pump coffee thermal containers, both with the same caffeinated coffee and no decaf that at best was just warm. They did have waffle mix however. The orange juice was in a pour bottle container just like you buy for your house at the grocery store. I had reservations for 5 nights at a cost of $450. After two nights we had enough. I go to check out and come to find out they had already charged my CC for the full stay of 5 nights. Which is unusual as you are usually charged at check out. So no one is there that can credit my CC. I'm told only the GM can issue credits and she won't be in until 9 AM. So we wait until 9:30 AM. No GM so we leave. I call back and was told my CC was credited and I was emailed my receipt. I was charged $250 for 2 nights.
Tony
Séjour de 4 nuits en septembre 2025