Städtereisen Monte Novo

Alles top Reinigungskraft super nett und hilfsbereit und Zimmer war immer top sauber

Very nice Hotel but may need some renovations in some places. Nothing that affects your stay! Great location, wonderful breakfast, fantastic staff. Thank you for the upgrade to the suite room on our arrival. Looking to come back one of these days.

Dieses Hotel ist echt in die Jahre gekommen und sollte totalsanniert werden. Die Lobby verspricht Luxus und das Personal ist sehr freundlich. Die Zimmer aber sind höchstens 2 Sterne wert. War aber auch etwad unser fehler, rin Hotel in dieser Gegend zu nehmen. Nur viele besoffene Engländer unterwegs. Wir komme sicher nicht mehr.

DO NOT STAY HERE – AVOID THIS HOTEL AT ALL COSTS! I left my luggage in the hotel's luggage storage before my flight on the evening of July 5, and my Louis Vuitton handbag was stolen. Inside were my passports, laptop, sunglasses, and other valuables. It was the only bag stolen that day, which makes the situation even more concerning. When I discovered the theft, there was no manager on-site to assist. The two employees who helped me, Sachin Kumar and Tiago, were unhelpful and showed very little urgency. Initially, I was told we could review the security camera footage. After waiting for over 1.5 hours, I was then told I could not view the footage and that my only option was to file a police report. When I filed the report, the responding officer told me they receive 2–3 reports like this every week from this hotel. That was incredibly alarming. Based on my experience, I strongly suspect this was an inside job. While I cannot prove that, the circumstances and the lack of transparency left me with very little confidence. I later spoke with the Director, Renato, who was also not helpful. He said he could only meet with me the following morning at 8:30 a.m., after I was already dealing with the aftermath of the theft. I was repeatedly told there was no useful video footage, despite there being visible security cameras in the lobby. Unfortunately, the theft was only part of an already disappointing stay. The rooms were not clean, the staff were unfriendly and slow to respond,