Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
627 von insgesamt 1121 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
627
242 von insgesamt 1121 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
242
125 von insgesamt 1121 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
125
81 von insgesamt 1121 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
81
46 von insgesamt 1121 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
46
9.0/10
Sauberkeit
8.8/10
Personal & Service
8.4/10
Ausstattung
8.8/10
Zustand der Unterkunft
8.6/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Justin
15. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Kommen gerne wieder
Super Hotel
Justin
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Maria am 18. Dez. 2023
Dear Mr. Justin,Thank you for the great review of our hotel.We are pleased to read that you enjoyed your stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Susanna
6. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Susanna
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Maria am 18. Dez. 2023
Dear Susanna,We would like to thank you for your great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Esther
Mit dem Partner gereist
28. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Propreté des lieux, très bon service du personnel,
Belles installations pour le sport et la détente ( piscine, spa, gym avec entre autre salle de spinning)
Esther
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 29. Apr. 2024
Madame Esther,Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Fairmont Le Reine Elizabeth.C’est avec grand plaisir que nous recevons vos compliments. Nous ne manquerons surtout pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille fort et avec dévouement jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Madame Esther, en l’expression de nos sentiments les meilleurs.Cordialement,L’Équipe du Service à la Clientèle
10/10 – Hervorragend
Lisa
Mit dem Partner gereist
28. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great rooms, and layout. We had the junior suite.
No microwave was a down fall. Also, personal use of mini fridge is subject to a fee which is something that is unmentioned.
My second time staying, it’s in a great location.
Lisa
Aufenthalt von 3 Nächten im April 2024
Antwort von Maria am 29. Apr. 2024
Dear Ms. Lisa,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to have the opportunity to welcome you again during your next visit to Montreal. Sincerely,The Guest Relations Team
8/10 – Gut
Mikael
28. Apr. 2024
Gut: Sauberkeit
Mikael
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 29. Apr. 2024
Dear Mr. Mikael,We would like to thank you for your review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Clarke
28. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing
Clarke
Aufenthalt von 3 Nächten im April 2024
Antwort von Maria am 29. Apr. 2024
Dear Clarke,Thank you very much for your great review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team
8/10 – Gut
Lydia
28. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lydia
Aufenthalt von 2 Nächten im April 2024
Antwort von Maria am 29. Apr. 2024
Dear Ms. Lydia,Thank you very much for the review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Sandy
25. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sandy
Aufenthalt von 2 Nächten im April 2024
Antwort von Maria am 29. Apr. 2024
Dear Sandy,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
10/10 – Hervorragend
MARIO
Geschäftlich gereist, Mit dem Partner gereist
25. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient location with plenty of coffee/dining options. Super helpful staff!
MARIO
Aufenthalt von 2 Nächten im April 2024
Antwort von Maria am 26. Apr. 2024
Dear Mario,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Jeffrey
22. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel
Jeffrey
Aufenthalt von 2 Nächten im April 2024
Antwort von Maria am 23. Apr. 2024
Dear Mr. Jeffrey,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Marc-André
22. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Peaceful
Marc-André
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 23. Apr. 2024
Dear Marc-Andre,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
10/10 – Hervorragend
ROUZI
Mit der Familie gereist
21. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very much enjoyed
ROUZI
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Maria am 22. Apr. 2024
Dear Rouzi,We would like to thank you for your great review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Anne
Mit der Familie gereist
21. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tout est excellent
Anne
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 22. Apr. 2024
Madame Anne,Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Fairmont Le Reine Elizabeth.C’est avec grand plaisir que nous recevons vos compliments. Nous ne manquerons surtout pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille fort et avec dévouement jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Madame Annie, en l’expression de nos sentiments les meilleurs.Cordialement,L’Équipe du Service à la Clientèle
10/10 – Hervorragend
Jean-Philippe
Mit dem Partner gereist
19. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Jean-Philippe
Aufenthalt von 3 Nächten im April 2024
Antwort von Maria am 22. Apr. 2024
Dear Jean-Philippe,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
2/10 – Ungenügend
Michael
Geschäftlich gereist
18. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Long line at check in with staff standing around talking.
Michael
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 18. Apr. 2024
Dear Mr. Michael,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincerest apologies about your check-in experience. Rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
4/10 – Schlecht
Begum
Mit der Familie und kleinen Kindern gereist
17. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Good location. Hotel is outdated. They charged us the full price of the room again even though we had paid in full since we used Expedia to book.
Begum
Aufenthalt von 2 Nächten im April 2024
Antwort von Maria am 18. Apr. 2024
Dear Begum,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Please, allow us to express our sincere apologies related to your invoices.. Rest assured that we have taken the appropriate measures in order to prevent any future occurrence.We hope that you will present us the opportunity to welcome you again in the near future. Sincerely,The Guest Relations Team
10/10 – Hervorragend
Elizabeth
17. Apr. 2024
The location was ideal for our venue
Elizabeth
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 17. Apr. 2024
Dear Ms. Elizabeth,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
4/10 – Schlecht
Tom, Dunnville
Geschäftlich gereist
16. Apr. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Lock to room didn't work, 4 trips to front desk to make new keys to no avail. security took lock apart at 11:30pm. not a good experience.
Tom
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 16. Apr. 2024
Dear Mr. Tom,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Please, allow us to express our sincerest apologies about your experience with the lock to your room. Rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
10/10 – Hervorragend
Jerrish
15. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pleasant stay with great view
Jerrish
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 16. Apr. 2024
Dear Jerrish,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Eddie
Geschäftlich gereist
15. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mattresses were great, connected to Gare Centrale, walking distance to many restaurants (Dunns was delicious).
Room was modern and updated, hallways were refreshed (8th floor). Apparently they have a barbie room.
Eddie
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 16. Apr. 2024
Dear Mr. Eddie,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience and we look forward to welcoming you again in the near future.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Francois
14. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Endroit très propre et agréable
Francois
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 15. Apr. 2024
Monsieur Francois,Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Fairmont Le Reine Elizabeth.C’est avec grand plaisir que nous recevons vos compliments. Nous ne manquerons surtout pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille fort et avec dévouement jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Monsieur Francois, en l’expression de nos sentiments les meilleurs.Cordialement,L’Équipe du Service à la Clientèle
10/10 – Hervorragend
R
14. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
R
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 15. Apr. 2024
Dear Guest,Thank you very much for the great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
10/10 – Hervorragend
David
Mit einer Gruppe gereist
14. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great check in. Great atmosphere. Great place to stay
David
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 15. Apr. 2024
Dear Mr. David,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
10/10 – Hervorragend
darryl
13. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
darryl
Aufenthalt von 2 Nächten im April 2024
Antwort von Maria am 15. Apr. 2024
Dear Darryl,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
8/10 – Gut
Ian, Surrey
9. Apr. 2024
Ian
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 30. Apr. 2024
Dear Ian,Thank you for your review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Eugenio
Mit einer Gruppe gereist
8. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and convenient. Price of hotel was fair.
price of additional services extreme.
Eugenio
Aufenthalt von 3 Nächten im April 2024
Antwort von Maria am 8. Apr. 2024
Dear Mr. Eugenio,We would like to thank you for your review of our hotel.We are pleased that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We hope to have the opportunity to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Kimberly
8. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great time
Kimberly
Aufenthalt von 2 Nächten im April 2024
Antwort von Maria am 8. Apr. 2024
Dear Ms. Kimberly,We would like to thank you for your review of our hotel.We are delighted to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Daniela
8. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Daniela
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 15. Apr. 2024
Dear Daniela,We would like to thank you very much for your great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth.We look forward to welcoming you during your next trip to Montreal.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Sasha
Mit der Familie und kleinen Kindern gereist
7. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service and room cleanliness is superb!
Sasha
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 8. Apr. 2024
Dear Sasha,Thank you very much for your great review of our hotel.We are delighted to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
2/10 – Ungenügend
Vito
7. Apr. 2024
Vito
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 29. Apr. 2024
Dear Mr. Vito,Thank you for having taken the time to submit a review of our hotel.We hope to have the opportunity to better serve next time.Sincerely,The Guest Relations Team
6/10 – Okay
Raymond, Halifax
Geschäftlich gereist
6. Apr. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Been staying here for years. Disappointed today with a $350 room where they wanted to have me pay an extra 16.40 for internet. Really! Do better.
Raymond
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 8. Apr. 2024
Dear Mr. Raymond,We would like to thank you for your review of our hotel.We would like to mention that Wifi is offered for free to all our guests with the ALL Loyalty Card as part of the many benefits that this card offers. We apologize if this information was not provided to you upon arrival. We hope to have the chance to welcome you again in the future. Sincerely,The Guest Relations Team
10/10 – Hervorragend
Mark
5. Apr. 2024
Mark
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 25. Apr. 2024
Dear Mark,Thank you for your great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
8/10 – Gut
Pierre
4. Apr. 2024
Gut: Personal & Service und Zustand der Unterkunft
Pierre
Aufenthalt von 1 Nacht im April 2024
Antwort von Maria am 8. Apr. 2024
Dear Mr. Pierre,We would like to thank you for your review of our hotel.We are delighted to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team
6/10 – Okay
Anisha
3. Apr. 2024
Verbesserungswürdig: Sauberkeit
Anisha
Aufenthalt von 1 Nacht im März 2024
Antwort von Maria am 8. Apr. 2024
Dear Ms. Anisha,Thank you for having taken the time to send a review of our hotel.We hope to better serve you during your next visit.Sincerely,The Guest Relations Team
6/10 – Okay
Geoffrey
Mit dem Partner gereist
3. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and beautiful city, but the price was way too expensive for the room we stayed in. The room was very small and very typical at an upscale price. We try and stay once a year, but this will be the last year unless prices improve dramatically.
Geoffrey
Aufenthalt von 1 Nacht im März 2024
Antwort von Maria am 4. Apr. 2024
Dear Mr. Geoffrey,Thank you for taking the time to complete a survey following your recent stay at Fairmont The Queen Elizabeth.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
4/10 – Schlecht
Paul
Mit der Familie gereist
31. März 2024
Verbesserungswürdig: Personal & Service und Ausstattung
Need to work on staff
Paul
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Maria am 1. Apr. 2024
Dear Mr. Paul,Thank you very much for taking the time to share your comments regarding your recent stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincerest apologies about your experience. Rest assured that we have taken the appropriate measures to address your comment to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
10/10 – Hervorragend
Francesca
30. März 2024
Francesca
Aufenthalt von 1 Nacht im März 2024
Antwort von Maria am 1. Apr. 2024
Dear Francesca,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
6/10 – Okay
Antony, london
Mit einer Gruppe gereist
29. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good quality rooms and nice central location.
Not rating higher as disgraceful for a hotel like this to charge an additional fee to leave your bag for a few hours.
Also hotel bar was somewhat understaffed - albeit when you get served, the staff are great!
Antony
Aufenthalt von 5 Nächten im März 2024
Antwort von Maria am 3. Apr. 2024
Dear Mr. Anthony,We would like to thank you for having sent a review of our hotel.We hope to have the opportunity to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team
10/10 – Hervorragend
robyn
28. März 2024
robyn
Aufenthalt von 1 Nacht im März 2024
Antwort von Maria am 18. Apr. 2024
Dear Robyn,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
2/10 – Ungenügend
Caroline
Mit der Familie gereist
24. März 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Very disappointing
Caroline
Aufenthalt von 1 Nacht im März 2024
Antwort von Maria am 25. März 2024
Dear Ms. Caroline,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
10/10 – Hervorragend
Danielle
19. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Danielle
Aufenthalt von 2 Nächten im März 2024
Antwort von Maria am 21. März 2024
Dear Ms. Danielle,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
8/10 – Gut
Eileen
Mit der Familie und kleinen Kindern gereist
18. März 2024
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Their fire alarm systems malfunctioned at midnight and caused an alarm. We evacuated and had to run around outside with our kids in our pjs. They did not manage the situation well at all. No information, no one directing. They acted as if everything was normal
Eileen
Aufenthalt von 3 Nächten im März 2024
Antwort von Maria am 18. März 2024
Dear Ms. Eileen,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincere apologies about your experience with the fire alarm. Rest assured that we have taken the appropriate measures to address your comments in order to improve the experience in these cases.Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
8/10 – Gut
David
Mit dem Partner gereist
17. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Je m’aurais attendu à plus pour le prix mais cetais bien en général
David
Aufenthalt von 1 Nacht im März 2024
Antwort von Maria am 18. März 2024
Monsieur David,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous espérons avoir l'opportunité de mieux servir pendant votre prochaine visite. Veuillez agréer, Monsieur David, nos salutations distinguées.Cordialement,L’Équipe du Service à la Clientèle
10/10 – Hervorragend
Kathleen
Mit der Familie gereist
17. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was quick and easy valet, food, concierge, check in and we did fast check out
Kathleen
Aufenthalt von 1 Nacht im März 2024
Antwort von Maria am 18. März 2024
Dear Ms. Kathleen,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Olivia
Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
15. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love this hotel great place to stay with kids ! The pool is a great benefit along with quick room service . Comfy beds
Olivia
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Maria am 15. März 2024
Dear Ms. Olivia,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as this one.Sincerely,The Guest Relations Team
6/10 – Okay
Denis
11. März 2024
Gut: Personal & Service und Zustand der Unterkunft
Denis
Aufenthalt von 2 Nächten im März 2024
Antwort von Maria am 13. März 2024
Dear Mr. Denis,Thank you for having taken the time to send a review about our hotel.We hope to have the opportunity to better serve you during your next visit.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Jennifer
Mit einer Gruppe gereist, Mit der Familie gereist
10. März 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The staff were exceptional. From the reception desk, concierge, and bellman. Extremely courteous, pleasant and helpful. Valet parking was very simple and convenient. Great location.
Jennifer
Aufenthalt von 3 Nächten im März 2024
Antwort von Romane Duplessy am 11. März 2024
Bonjour Jennifer,Thank you so much for the great review! We're delighted to hear that our staff, from the reception desk to the concierge and bellman, exceeded your expectations with their exceptional service. We truly appreciate your kind words and hope to welcome you back soon!Sincerely, Romane Duplessy, Assistant Front Office Director
10/10 – Hervorragend
David, Belleville
10. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel, very clean, staff are extremely professional, close to the Bell Centre and restaurants.
Great coffee shops in main lobby too.
After the game went to the hotel bar for a few drinks and once again the staff were awesome!
Would highly recommend this hotel for any stays in downtown Montreal.
This hotel is always my first choice when in Montreal.
David
Aufenthalt von 1 Nacht im März 2024
Antwort von Maria am 11. März 2024
Dear Mr. David,We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
10/10 – Hervorragend
Heather
Mit der Familie gereist
10. März 2024
Such an amazing hotel excellent staff that are very helpful
Heather
Aufenthalt von 1 Nacht im März 2024
Antwort von Romane Duplessy am 11. März 2024
Bonjour Heather,Thank you for your wonderful feedback! We're delighted to hear that you had an amazing experience at our hotel and found our staff to be excellent and helpful. We look forward to hosting you again in the future!Sincerely, Romane Duplessy Assistant Front Office Director
8/10 – Gut
Stessy
Mit der Familie und kleinen Kindern gereist
3. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The area from central station is not so kid friendly if you have car seats or strollers as there is no elevators only escalators .
Stessy
Aufenthalt von 1 Nacht im März 2024
Antwort von Maria am 4. März 2024
Dear Guest,Thank you for having taken the time to complete a review of our hotel.We hope to welcome you again during a next trip to Montreal.Sincerely,The Guest Relations Team