4/10 Médiocre
jared t.
25 juin 2024
Les points faibles : Propreté
Property was a complete disappointment, but excellent service from the property manager to fix
Before I give a review of the actual property, which was a major disappointment, I want to start by acknowledging the exceptional service provided by the property management company, Stay Duvet. Anne, in particular, was incredibly responsive and quickly addressed our needs and concerns. She acknowledged the problems and quickly made other arrangements for us. They also refunded our cleaning fee.
That said, for the price we paid, this property did NOT meet the standard in terms of cleanliness and overall condition. We encountered various issues such as pests, loose doorknobs, doors not closing properly, missing drawer pulls, a filthy screened porch, deteriorating and damaged patio furniture, stains in rugs and shower curtains, missing outlet covers, and overgrown landscaping, among other things. The list could go on, and if there was an option, I would’ve uploaded photos. Our family was not comfortable staying there, so we spent as much time away from the house as we could.
Thankfully, our stay at this property was only two days since Stay Duvet (Anne) promptly found us an alternative property in the area that aligned with our expectations and the price we paid. It was an inconvenience to have to pack up and move a family of six, but it was definitely worth it. I would not recommend this property, particularly for families with teens and/or younger children. You’re better off booking a couple rooms at almost any hotel.
jared t.
Séjour de 5 nuits en juin 2024