Blick auf die Berge

Bewertungen von Best Western Plus Tree House

2.5 out of 5
Best Western Plus Tree House
111 Morgan Way, Mount Shasta, CA

Bewertungen

8.8

Hervorragend

592 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
279 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
74 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
44 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
16 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

9.0/10

Personal & Service

8.4/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Reto

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2018
Antwort von Marci am 15. Okt. 2018
Thank you for your 5 stars!

10/10 – Hervorragend

Michelle

We always enjoy it here Cooper Bar and Grill has some nice food good drinks, especially after a long day of driving.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 26. Mai 2024
Thank you for staying with us, Michelle. We're glad to have you as a return guest and look forward to welcoming you again next time!

10/10 – Hervorragend

Shinsuke

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location for Mount Shasta area exploration. Close to very good restaurants. Staff service was great. The view of the mountain (we reserved mountain view room) was spectacular and worth the little premium room fee. I will come back to this hotel.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manger am 22. Mai 2024
Thank you for staying with us, Shinsuke. We're delighted that you enjoyed the amenities, location and our service! We hope to see you again soon on another trip.

10/10 – Hervorragend

Miriam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bonito todo
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Gracias!

8/10 – Gut

Tim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Thank you for staying with us, Tim. We appreciate your feedback!

10/10 – Hervorragend

Shirley

Great location EV stations
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manger am 22. Mai 2024
Thank you for staying with us, Shirley. We're glad the on-site EV chargers were convenient for your trip. We hope to see you again on the next one!

8/10 – Gut

Kleopatra

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Cigarette or marijuana smoke from previous occupants was definitely present. We had to open the door to air it out. Luckily it was a bit better after I wish there was a better way to clean that smell.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 17. Mai 2024
Thank you for staying with us, Kleopatra. We're disappointed that prior guests had left that odor. Our housekeeping does their best to locate and neutralize such odors, but unfortunately that one in particular can linger. We appreciate your understanding and hope to have the chance to provide a superior experience on your next trip!

10/10 – Hervorragend

Fernanda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 16. Mai 2024
Thank you for staying with us, Fernanda. We appreciate your feedback.

10/10 – Hervorragend

Gerald

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First would definitely be the staff. Being greeted by everyone makes you feel like home. Our dinner we had was excellent. Our room was more than we expected with that veiw of Mt. Shasta. We would definitely come back. Please tell everyone thank you!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 6. Mai 2024
Thank you for staying with us, Gerald. We're delighted that you had a pleasant experience with our staff. I will certainly pass along your comments. Thanks again and we hope to see you on your next trip soon!

10/10 – Hervorragend

Dana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had so much fun in the giant pool and hottub, playing basketball and ping pong, and walking to shops and dining!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 27. Apr. 2024
Thank you for staying with us, Dana. We're delighted that you had a fun time and enjoyed the amenities! We hope to see you on your next trip!

6/10 – Okay

Bruce

Mit Haustieren gereist, Mit der Familie gereist
Formally a great property. Has seen it's day. It could be revived, but from what I saw it hadn't been updated for years, if not decades.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 27. Apr. 2024
Thank you for staying with us, Bruce. We have quite a few updates coming including some new pool machinery just next week. We hope you will come back again to enjoy the updated amenities.

10/10 – Hervorragend

Luz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Que en la publicación dicen desayuno incluido y en el mostrador cuando me registre, me digeron que de 6:30 a 10 de la mañana como tipo buffe el desayuno y es mentiras no te dan nada…
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 22. Apr. 2024
Gracias por tus comentarios.

10/10 – Hervorragend

Peter

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 14. Mai 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Okay

Sean

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 18. Apr. 2024
Thanks for staying with us, Sean. We hope to see you again soon!

10/10 – Hervorragend

david

Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 6. Mai 2024
Thank you for staying with us, David. We appreciate your feedback!

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Choice for families going to Mt Shasta Ski Park
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 11. Apr. 2024
Thank you for staying with us, Michael. We're glad our hotel fits your needs! We look forwarding to seeing you again on your next trip.

8/10 – Gut

Cheryl

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
It’s fine just a little old and run down
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 9. Apr. 2024
Thank you for staying with us, Cheryl. We appreciate your feedback.

10/10 – Hervorragend

Andrea

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 27. Apr. 2024
Thank you for staying with us, Andrea. We appreciate your feedback!

10/10 – Hervorragend

karen

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kids enjoyed indoor pool. Dinner was great- shusi night!
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 8. Apr. 2024
Thanks for staying with us, Karen. We're glad you and your kids enjoyed the amenities and dinner! We hope to see you on your next trip.

10/10 – Hervorragend

Kelly, Weaverville

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The kids and I loved the indoor, heated pool and spa! Conveniently located near downtown. Will stay here again!
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 8. Apr. 2024
Thank you for staying with us, Kelly. We're pleased the amenities and location were to your liking! We look forward to seeing you again.

8/10 – Gut

TONY, Santee

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked: Tesla Supercharger on site Disliked: A/C makes weird noise
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 23. März 2024
Thank you for staying with us, Tony. We're glad our amenities were convenient for you.

10/10 – Hervorragend

Veng

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was great.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 20. März 2024
Thank you for staying with us, Veng. We're pleased to receive your 5 out of 5! We hope to see you again soon!

6/10 – Okay

HEATHER

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, adequate facilities but old uncomfortable beds
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 18. März 2024
Thank you for your review, Heather. We appreciate your feedback as we look to improvements to our products. We hope to see you again soon!

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 15. März 2024
Thank you for staying with us, David. We hope to see you again soon!

4/10 – Schlecht

A

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 11. März 2024
Thank you for staying with us. We hope to see you again in your travels.

8/10 – Gut

Amber

Gut: Zustand der Unterkunft
Ok in a pinch
Aufenthalt von 1 Nacht im Januar 2024
Antwort von . am 23. Feb. 2024
Thank you for staying with us, Amber. We're glad we could work in a pinch for you. We hope to see you again on your travels.

10/10 – Hervorragend

Olivia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely staff, beautiful property, indoor heated pool and hot tub is lit. The price for the amenities alone is worth it. The rooms are beautiful and the staff does an awesome job.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 14. Feb. 2024
Thank you for staying with us, Olivia. We're glad you liked the amenities and service. We hope to see you again soon on your travels!

10/10 – Hervorragend

Jim

Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 20. März 2024
Thank you for staying with us, Jim. We hope to see you again!

10/10 – Hervorragend

Chelzie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful scenery, nice restaurants close by, front desk staff was super nice. The only thing I didn’t like was my window was dirty and there was layers of dust on the walls. Other than it was great! Would stay here again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 6. Feb. 2024
Thank you for staying with us, Chelzie. We appreciate your feedback and will use it to improve. We hope you'll join us again soon!

10/10 – Hervorragend

Vickie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tree House Equals Good
Super cute place. We would highly recommend. Pet friendly. Hotel was very clean.
Aufenthalt von 1 Nacht im September 2023
Antwort von Alice Harten, General Manager am 20. Jan. 2024
Hello Vickie,Thank you for taking the time to review your recent stay at Best Western Plus Tree House. I am glad you enjoyed your visit and hope we are able to host you in the future.

10/10 – Hervorragend

Makoto

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 18. Jan. 2024
Makoto, Thank you for taking the time to rate your recent stay at Best Western Plus Tree House. I am glad you enjoyed your visit and hope we can host you again.

10/10 – Hervorragend

Leslie

Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 6. Feb. 2024
Thank you for staying with us, Leslie. We hope to see you again soon!

10/10 – Hervorragend

Josh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top Notch
Always a great experience. My family loves this hotel. Super friendly staff
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Alice Harten, General Manager am 18. Jan. 2024
Hello Josh,Thank you for taking the time to review Best Western Plus Tree House. I am glad you enjoy staying here and hope we see you again soon.

10/10 – Hervorragend

Mary

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Stay
This was a comfortable stay during our trip. We had a wonderful meal in the restaurant and a great nights sleep. The lodge was decorated for the season and made it a friendly stay with lots od friendly faces around the hotel.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Alice Harten, General Manager am 10. Jan. 2024
Good Day Mary,Thank you for taking the time to write a review of your recent stay at Best Western Plus Tree House. I am glad you enjoyed the hotel and restaurant. I hope you were able to take home fond memories of your visit to Mount Shasta. We hope see you at the Tree House in the future.

10/10 – Hervorragend

Barbara, rsf

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely room, close to town, walking trails, dog-friendly. An overall lovely experience!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Alice Harten, General Manager am 10. Jan. 2024
Barbara,I am so glad you enjoyed your stay and hope you have fond memories of your trip to Mount Shasta.Thank you for taking the time to write a review and we we hope to see you again.

8/10 – Gut

Charles, West Richland

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Second building second floor wasn't easy with luggage from parking lot. We had 3 queen room and it was perfect for 5 adults. The hotel was quiet and cozy. Would use again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Alice Harten, General Manager am 10. Jan. 2024
Hello Charles,Thank You for taking the time to write a review of your recent stay at Best Western Plus Tree House. I am glad you enjoyed your overall stay. Hopefully, we can host you on a future trip. In the event you stay with us again please request a ground floor room or in our newest wing (building 3) which has an elevator.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice Pit Stop
We stopped for the night to avoid bad roads and snow, we had a cozy room and everything was lovely. The room was nice my only comment/complaint was that the cleaning supplies used left a very strong smell behind and I’m a bit sensitive to strong smells. The pool was gorgeous and the grounds are great to walk around.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Alice Harten, General Manager am 10. Jan. 2024
Thank you for taking the time to write a review of your recent stay at Best Western Plus Treehouse. I am glad you enjoyed your stay.I will review overuse of scented cleaning chemicals with the housekeeping staff. As you stated you are sensitive to strong smells I suggest you let hotels know at time of booking. Most hospitality professionals are aware this is a concern for some guests and can work with housekeeping to use neutral cleaning agents to assure a sensitive guest will be comfortable.Thank you again for sharing your feedback. We hope to see you in the future.

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von General Manager am 10. Jan. 2024
John,Thank you for taking the time to rate your recent stay at Best Western Plus Tree House. We hope to host you on a future trip.

10/10 – Hervorragend

NOEMI

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 10. Jan. 2024
NOEMI,Thank you for taking the time to rate your recent stay at Best Western Plus Tree House. I am glad you enjoyed your stay.

10/10 – Hervorragend

Jongbae

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Alice Harten, General Manager am 6. Jan. 2024
Hello Jongbae,Thank your for taking the time to rate your recent stay at Best Western Plus Treehouse, Shasta

10/10 – Hervorragend

Siva

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Expect too much chlorine in Swimming pool and Jacuzzi. Plan your water, ahead. Rooms on the second floor, front facing has an amazing view of the mountains. Rooms are quite spacing and Showers are refreshing, probably because of the fresh water from Shasta mountain.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Alice Harten, General Manager am 10. Jan. 2024
Siva,I am glad you enjoyed the mountain view. I am sorry you experienced too much chlorine in the pool. We make every effort to assure that the pool chlorine stays within certain parameters. I have discussed your concern with our maintenance team.

4/10 – Schlecht

Janine

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 25. Jan. 2024
Hello Janine,Thank you for taking the time to rate your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Hervorragend

Sonya

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 6. Feb. 2024
Thank you for your review, Sonya. We appreciate your feedback.

10/10 – Hervorragend

Warawut

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 25. Jan. 2024
Hello Warawut,Thankyou for taking the time to rate your recent stay at Best Western Plus Tree House. I am glad you enjoyed the experience and hope we can host you again in the future.

6/10 – Okay

Christopher, RANCHO SANTA MARGARITA

Gut: Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 31. Dez. 2023
Thank you for your feedback. We hope to have the chance to improve your impression at a future stay with us. Safe travels!

10/10 – Hervorragend

Timothy, Saratoga

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tesla Supercharger on property
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 31. Dez. 2023
Thank you for staying with us. We're glad the Tesla Superchargers on-site were convenient for you. We hope to see you again soon!

10/10 – Hervorragend

Julia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
everything would have been perfect but there was no snow
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Alice Harten, General Manager am 28. Dez. 2023
Good Day Julia,Thank you for taking the time to share your feedback. Glad to hear you enjoyed your stay at Best Western Plus Treehouse. We hope you can visit us again when there is ample snow to create fond winter memories.

6/10 – Okay

Melanie, Florence

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Although the hotel was passable, our room had a musty smell to it. The carpet was old and worn out, and the beds were not comfortable. The pool and spa were nice. The towels were all scratchy and way too small. (we are not big people). The front desk staff was nice, but the waiter in the restaurant was not friendly and didn't seem to care for his job. We would likely not choose to stay here again if given another option.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Alice Harten, General Manager am 28. Dez. 2023
Hello Melanie, I am saddened that we did not meet your expectations or our service standards during your visit. I will share your feedback with our team so we can look closely at your concerns. Thanks again for your comments and we sincerely apologize for and disappointment or frustration you experienced during your stay. We hope you will give us another chance to provide excellent guest service in the future.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 23. Dez. 2023
Thank you for your feedback, John. We hope to see you again soon. Safe travels!

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Nice place good value.
Mount Shasta is a beautiful special place. The town is quaint. I was here for a spiritual retreat. The Best Western was great. Friendly staff. Good value for the price. Clean. The pool and spa tub (public) were better than expected. The breakfast restaurant was understaffed--so I walked to the diner. Not bad. THis is a great location.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von General Manager am 23. Dez. 2023
Thank you for staying with us, John. We're delighted that you enjoyed your time at our hotel and the city of Mount Shasta. We hope to see you again on your next trip!