Bandra Kurla Complex vicinity, Off Western Express Highway, Vakola, Mumbai, Maharashtra
Avis
8,8
Excellent
Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 621 avis sur 1001." "
10 – Excellent
621
Note des voyageurs de 8 (Bien), d’après 238 avis sur 1001." "
8 – Bien
238
Note des voyageurs de 6 (Satisfaisant), d’après 72 avis sur 1001." "
6 – Satisfaisant
72
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 1001." "
4 – Médiocre
35
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 1001." "
2 – Horrible
35
9,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
10/10 Excellent
CONSTANCE ONAVE
Voyage en couple
11 avr. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Superbe hôtel et bien situé près de l’aeroport
Bons restaurants surtout le chinois . Piscine en
Plein centre avec parc .
CONSTANCE ONAVE
Séjour de 3 nuits en avril 2023
10/10 Excellent
Voyageur vérifié
3 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le meilleur à Mumbai !
C'est toujours un plaisir de séjourner au Grand Hyatt ! Le staff est sympa, attentif aux détails et très disponible ! C'est tout simplement le meilleur hôtel à Mumbai ! Merci !
Voyageur vérifié
Séjour de 1 nuit en décembre 2021
Réponse de Grand Hyatt Mumbai le 4 janv. 2022
Dear Guest,
Greetings from Grand Hyatt Mumbai Hotel and Residences,
Thank you for your generous review. We are glad you enjoyed your stay at the hotel. Our associates strive to deliver our guests with grand experiences and reviews such as yours are a testament to their hard work.
We would once again like to thank you for the review and we look forward to welcoming you soon again to the Grand Hyatt Mumbai.
Warm Regards,
Dietmar Kielnhofer
General Manager, Grand Hyatt Mumbai Hotel and Residences.
8/10 Bien
Boutigny
Voyage d’affaires
5 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Boutigny
Séjour de 8 nuits en février 2020
Réponse de Sonale Zagade le 18 mars 2020
Dear Guest,
Greetings of the day.
Thank you for your rating and we look forward to seeing you at the hotel soon again.
Regards,
Sonale Zagade,
Hotel Manager, Grand Hyatt Mumbai Hotel & Residences.
10/10 Excellent
Patrick
Voyage d’affaires
3 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel luxueux au cœur de Mumbai
Chambre très spacieuse.
Personnel très serviable.
3 restaurants agréables (indien, chinois, italien)
Petit déjeuner de grande qualité mais salle un peu bruyante.
Possibilité de service privilégié (petit déjeuner calme et check out rapide) à l’étage business.
Accès relativement rapide depuis l’aéroport.
Patrick
Séjour de 2 nuits en février 2020
Réponse de Sonale le 9 mars 2020
Dear Patrick,
Greetings of the day.
Thank you for the kind feedback and rating. It is a pleasure to see that you enjoyed the services and facilities of the hotel. We are pleased to note that you enjoyed our food & beverage offerings at the hotel.
At the hotel, we strive to deliver grand experiences to our guests and would like to thank you for choosing Grand Hyatt Mumbai Hotel & Residences for your stay and we look forward to having you visit us soon.
Warm Regards,
Sonale Zagade,
Hotel Manager - Grand Hyatt Mumbai Hotel & Residences
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
13 avr. 2019
Les points forts : Propreté et personnel et service
Chambre bruyante cloisons ultra fines les voisins sont dans votre chambre
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de Hotel Management le 15 avr. 2019
Dear Guest Warm Greetings from Grand Hyatt Mumbai and thank you for taking the time out to share your feedback from your last stay with us. May I take a moment to thank you for your candid feedback, on your experience. We have made a note of the high noise levels experienced during your stay. I understand the discomfort experienced and deeply regret the inconvenience caused. Please be assured that we have made a note of this in our guest history and shall ensure that you receive a quiet room away from all intermittent noise on your future stays with us. I have taken note of the areas of improvement that you have highlighted, and I can assure you, that the same will be addressed in all earnest. Guest feedback is of paramount importance to us, as it is only through comments such as yours, that we are able to monitor and improve the standards and quality of our hotel, so, once again, please accept my sincere thank you.
8/10 Bien
Olivier
28 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Olivier
Séjour de 1 nuit en février 2019
Réponse de Hotel Management le 28 févr. 2019
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. The team appreciates your kind words. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences
10/10 Excellent
LOUIS FRANCOIS
9 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LOUIS FRANCOIS
Séjour de 1 nuit en décembre 2018
Réponse de Hotel Management le 10 déc. 2018
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences.
8/10 Bien
yannick
8 déc. 2018
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
yannick
Séjour de 1 nuit en décembre 2018
Réponse de Hotel Management le 10 déc. 2018
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences.
8/10 Bien
catherine
2 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
catherine
Séjour de 1 nuit en novembre 2018
Réponse de Hotel Management le 3 déc. 2018
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences.
10/10 Excellent
Rajesh, Paris
15 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent experience, from start to finish. A large and spacious room, good F&B choices, and hotel staff that were always smiling and happy to oblige. The only slight issue was at the checkout, as it took much too long. But that was just a minor blip...
Rajesh
Séjour de 3 nuits en novembre 2018
Réponse de Hotel Management le 16 nov. 2018
Dear Guest
Warm Greetings of the day
Thank you for your appreciation and we are glad you had a comfortable stay with us.
Your feedback shall be shared with all. Our sincere apology for the delay in Check Out. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences.
10/10 Excellent
Voyageur vérifié
6 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A quand le retour ?
Un excellent hôtel pour un bref séjour à Mumbai. Le personnel est parfait; le confort idéal.
Voyageur vérifié
Séjour de 2 nuits en mars 2018
Réponse de Hotel Management le 9 mars 2018
Thank you for staying with us . We sincerely appreciate your kind appreciation and recommendation
10/10 Excellent
Elodie
6 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel parfait.
Le grand hyatt est formidable, le service de la reception à celui de tout le personnel (bagage, sécurité, personnel de chambre) est parfait, ils sont vraiment tous attentionnés. La chambre est parfaite et très confortable.
Elodie
Séjour de 7 nuits en décembre 2017
Réponse de Hotel Management le 17 janv. 2018
We are glad our team could create moments of more with you. Look forward to welcoming you back.
10/10 Excellent
Voyageur vérifié
4 janv. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
4/10 Médiocre
Hugues, France
15 oct. 2016
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Navette hôtel aéroport hors de prix
60 euros un aller retour hôtel aéroport..... du vol
Hugues
10/10 Excellent
Voyageur vérifié
5 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
problème de transport
arrivée à l'aéroport international de Bombay, je cherche la navette de l'hotel annoncée sur internet : pas de navette mais un taxi de l'hotel au coût de 60€ aller et retour, la moitié du prix de la chambre, de plus le grand hotel hayatt est à 20 mn en voiture de l'aeroport international
j'avais choisi cet hotel pour la navette et pour la proximité !
Voyageur vérifié
2/10 Horrible
Gopika
19 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gopika
Séjour de 2 nuits en avril 2024
Réponse de Dietmar le 21 mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
6/10 Satisfaisant
Nikhilesh
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nikhilesh
Séjour de 1 nuit en mai 2024
Réponse de Dietmar le 13 mai 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Small
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a lovely place to stay and feel like own place.
Small
Séjour de 3 nuits en avril 2024
Réponse de Dietmar le 7 mai 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Nureen
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice place. Staff was super helpful
Nureen
Séjour de 3 nuits en avril 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
6/10 Satisfaisant
Rahul
24 avr. 2024
Did not like it
Rahul
Séjour de 3 nuits en avril 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
6/10 Satisfaisant
TV Raghunath
Voyage en famille avec de jeunes enfants, Voyage d’affaires
20 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ok
TV Raghunath
Séjour de 2 nuits en avril 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Shalvi
Voyage en groupe
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, hospitable. Huge rooms. Very good staff. Very close to BKC.
Shalvi
Séjour de 2 nuits en avril 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Sandeep
Voyage d’affaires
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a fab stay I had with my team at The Grand Hyatt Hotel and Serviced Apartments. It was the best service I would have experienced - my sincere gratitude to the staff of The Grand Hyatt Hotel and Serviced Apartments. Loved the upgrades.
Best wishes
Sandeep
Sandeep
Séjour de 3 nuits en avril 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
kishor
5 avr. 2024
kishor
Séjour de 2 nuits en mars 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
HARI RAMA KOTI REDDY
3 avr. 2024
Les points forts : Propreté
HARI RAMA KOTI REDDY
Séjour de 2 nuits en mars 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
6/10 Satisfaisant
Gajendran
29 mars 2024
Gajendran
Séjour de 2 nuits en mars 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
8/10 Bien
Harjinder, Port Coquitlam
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast buffet was amazing. Rooms were clean. Receptacles were out dated. USB connections were broken.
Harjinder
Séjour de 4 nuits en mars 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
8/10 Bien
Mr Pritam
Voyage en couple
2 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good location to get around but service and staff attention has started to lack a bit as have stayed in this Hotel many times
Mr Pritam
Séjour de 4 nuits en février 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
6/10 Satisfaisant
Stephen
29 févr. 2024
Les points forts : Personnel et service
Staff at this hotel are fantastic the food is very good but the first floor pool area was dirty they need to clean the area and pool everyday as other hotels.the club lounge is good but the rooms don’t have that fresh feel after being cleaned which you get at other 5star hotels.
Stephen
Séjour de 6 nuits en février 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Milliessa, New York
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and wonderful clean hotel.
Milliessa
Séjour de 6 nuits en février 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Kiran
27 févr. 2024
Les points forts : Propreté
Very good service
Kiran
Séjour de 1 nuit en février 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
6/10 Satisfaisant
TAEKO
22 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TAEKO
Séjour de 4 nuits en février 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Voyageur vérifié
21 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent everything
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Justin
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, Great Food ans good rooms
Justin
Séjour de 4 nuits en février 2024
Réponse de Dietmar Kielnhofer le 28 avr. 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
8/10 Bien
Chetan
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok. Breakfast requesting any drinks too mutiple attempts. WiFi is super poor speed. Alot of mosiquos in area. Otherwise good
Chetan
Séjour de 3 nuits en février 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
2/10 Horrible
Aslam
10 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Aslam
Séjour de 3 nuits en février 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
2/10 Horrible
Aslam
Voyage en famille
10 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wost stsy at this hotel in years.
Garbage smell of rotting food in the hallway, totally run down rooms. Beds you can feel the springs. Bed sheets and duvet are totally used over the years and not replaced. Rooms are run down, furniture so old very uncomfortable to use.
Airport pickup was confirmed and no.one was there to pick up.
Disgusting and will never ever stay here
Aslam
Séjour de 4 nuits en février 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
8/10 Bien
Eshan
8 févr. 2024
Les points forts : Propreté
Eshan
Séjour de 6 nuits en février 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
2/10 Horrible
Jigar
8 févr. 2024
Les points forts : Personnel et service et équipements
It is a good property but the biggest problem is that it is full of mosquitos from the reception to the room.
Jigar
Séjour de 6 nuits en février 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
4/10 Médiocre
SONIA
7 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
SONIA
Séjour de 1 nuit en février 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Sameera
Voyage en famille
3 févr. 2024
What an AMAZING hotel! We had a great stay and the staff were excellent. I don’t think we have stayed in a better hotel than this and we’ve travelled all over the world! Highly recommend and would definitely come back.
Sameera
Séjour de 2 nuits en février 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
8/10 Bien
scandinavianbiogas
29 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
scandinavianbiogas
Séjour de 3 nuits en janvier 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
8/10 Bien
Voyageur vérifié
Voyage en groupe
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short Family Stay
Overall, our stay was comfortable. I had booked two rooms, it would have been ideal if they had given rooms next to each other.
The service was exceptional. The rooms were clean and well presented and the buffet breakfast was delicious too.
Would stay there again.
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
8/10 Bien
vishal
18 janv. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice stay.
The hotel is located in not so great neighbhorhood but the its very safe. The security is great. Overall comfort is great, only complaint we had was the mosquitoes in the lobby area and in the breakfast area. The staff is nice and very helpful.Buffett breakfast was great!
The hotel is close from various places such as BKC and Bandra etc.
vishal
Séjour de 2 nuits en janvier 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Shobha, MIDDLETOWN
12 janv. 2024
Shobha
Séjour de 2 nuits en janvier 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
2/10 Horrible
Anish
11 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The Grand in Hyatt was lost, such a shame what has happened to this property. It just feels old inside. The hotel is infested with mosquitoes, contrary to what they say the issue has been ongoing for several months. I feel bad for the staff as they are trying their best but the place is just not up to the mark. It feels old, and you can see it just isn’t clean. The rooms were not well kept. It also has a musky smell. Please avoid at all cost until they make changes here.
Anish
Séjour de 2 nuits en janvier 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
David
5 janv. 2024
David
Séjour de 3 nuits en janvier 2024
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Tsewang
28 déc. 2023
Tsewang
Séjour de 2 nuits en décembre 2023
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Darren
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darren
Séjour de 2 nuits en décembre 2023
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
10/10 Excellent
Guvinder
Voyage en groupe
20 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guvinder
Séjour de 3 nuits en décembre 2023
Réponse de Dietmar Kielnhofer le 14 févr. 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences