Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 172 avis sur 310." "
10 – Excellent
172
Note des voyageurs de 8 (Bien), d’après 97 avis sur 310." "
8 – Bien
97
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 310." "
6 – Satisfaisant
19
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 310." "
4 – Médiocre
10
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 310." "
2 – Horrible
12
9,2/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
8/10 Bien
Elyane
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel confortable près de l’aeroport
Bel hôtel près de l’aeroport et assez loin du centre de Mascate.. Hôtel très confortable, et propre mais assez froid . L’ambiance est impersonnelle et pas très cosy.
Le personnel est gentil et attentionné.
Bien pour une ou 2 nuits
Elyane
Séjour de 1 nuit en février 2024
Réponse de Benson le 20 févr. 2024
Dear Elyane,Thank you for choosing to stay at The Hormuz Grand Hotel, and for taking the time to share your feedback with us. We appreciate your input, as it helps us understand the guest experience and make improvements.Your comment about the hotel not feeling cozy enough is duly noted, and we will review our heating systems and overall ambiance to ensure a more comfortable environment for our guests.If there are specific areas or aspects you believe we could focus on to enhance the coziness of the hotel, we would appreciate any additional details you can provide.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved and more comfortable experience in the future.Best regards,Benson JohnRooms Division Manager
2/10 Horrible
ANISSA
Voyage en famille
30 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service inexistant
Chambre très sale
Manque chaque jour quelque chose dans la chambre (peignoirs, serviettes)
Luminaire terrasse ne fonctionnent pas
Chambre pas nettoyées a 2 reprises
Hôtel très mal isolé, nous pouvons entendre les soirées au RDC ou les voisins d a côté
Climatisation bloquées très forte.
Bien evidttous ces points ont été partagées avec l accueil mais cela n a pas bougé. Sans doute que d autre client plus importants méritaient leur attention .... Je suis déçue et cet hôtel mérite a peine un 3 étoiles avec tous les disfonctionnements.
Je demande un remboursement d au moins 3 nuits pour dédommagement car mon séjour a fortement été impacté par cet hôtel qui est présenté sur votre site comme un excellent choix .... ABSOLUMENT PAS!
Nous n avons ou profiter d un séjour agréable au sein de cet établissement et de ce fait nous 'ous pressions de partir pour la journée a l extérieur. Quel dommage
ANISSA
Séjour de 10 nuits en décembre 2023
Réponse de Benson le 13 janv. 2024
Dear Anissa,We sincerely apologize for the multiple issues you encountered during your recent stay with us. Your feedback is deeply concerning, and we regret that we fell short in meeting your expectations.It is disheartening to hear about the non-existent service, dirty room, missing amenities, malfunctioning terrace lights, inadequate insulation, and air conditioning issues. Your concerns were shared with the reception, and we understand that these matters impacted the quality of your stay.Your dissatisfaction is not reflective of the standard we aim to uphold, and we genuinely apologize for the inconvenience caused. Rest assured, we take your feedback seriously, and we will be conducting a thorough investigation into each issue raised to prevent similar occurrences in the future.We understand the significant impact this has had on your overall experience, and we have made amends & processed a refund as compensation for the challenges you faced during your stay. Our commitment is to ensure that every guest feels valued and has a comfortable and pleasant stay.We truly appreciate your feedback, and we hope you will consider giving us another opportunity to provide you with the excellent experience we strive for. Thank you for your understanding.Best RegardsBenson JohnReservations Manager
10/10 Excellent
LAURENCE
Voyage en famille
2 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
top!
just great : sober luxury!
LAURENCE
Séjour de 2 nuits en avril 2023
Réponse de Mohammed Keshreh le 2 mai 2023
Dear Laurence, Thank you for your rating. We are glad to know that you had a memorable experience. We look forward to welcoming you back again.Best Regards
2/10 Horrible
Sonia
21 févr. 2023
Sonia
Séjour de 5 nuits en février 2023
Réponse de Benson le 29 mars 2023
Dear SoniaGreetings!Thank you for taking a time to write a review about your recent stay experience. We regret to know that your overall stay experience did not met your expectation and we are sorry about it.We look forward to welcome you again.RegardsReservations Team
10/10 Excellent
David
22 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 1 nuit en décembre 2022
Réponse de Benson le 29 déc. 2022
Dear DavidGreetings!Thank you for taking a time to write a review about your recent stay experience. We are glad to know that you had a comfortable stay with us. We look forward to welcome you once again.Warm RegardsBenson John
6/10 Satisfaisant
Sébastien
Voyage d’affaires
20 mai 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sébastien
Séjour de 3 nuits en mai 2022
Réponse de Benson le 20 mai 2022
Dear Sebastien
Greetings!
Thanks for taking a time to review about your recent experience. By seeing your score we regret that we did not meet your expectation. Could you please let us know the issue you have faced so that we will try to fix the issue.
Regards
Reservation Team
10/10 Excellent
Daniel
17 mars 2022
Daniel
Séjour de 1 nuit en mars 2022
Réponse de The Management Team le 4 avr. 2022
Dear Daniel,
Thank you for your review. We hope you had enjoyed your stay with us.
We look forward to welcoming you back again.
Best Regards.
The Management Team
8/10 Bien
Daniel
9 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle hôtel très calme et sympathique
Hôtel très bien, très calme. Le personnel très sympathique et accueillant.
Le coin dîner côté piscine le soir est très agréable et splendide.
Daniel
Séjour de 2 nuits en mars 2022
Réponse de The Management Team le 4 avr. 2022
Dear Daniel,
Thank you for your review. We are glad to know that you had enjoyed your stay with us.
We look forward to welcoming you back again.
Best Regards.
The Management Team
10/10 Excellent
Virginie
Voyage d’affaires
22 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Valeur sure
Deux nuits en fin de séjour à Oman. Hôtel très confortable, propre et agréable.
Par contre, attention, pas de navette de / vers l’aéroport. Il faut prendre un taxi, avec un coût de 8 rials soit 18,5 euros.
Virginie
Séjour de 2 nuits en décembre 2021
Réponse de The Management Team le 23 déc. 2021
Dear Virginie,
Thank you for your review. We are delighted to know that you had an exceptional experience at the hotel. We look forward to welcoming you back again to the hotel.
Best Regards,
The Management Team
10/10 Excellent
Voyageur vérifié
10 mars 2020
Voyageur vérifié
Séjour de 4 nuits en mars 2020
Réponse de The Management Team le 11 mars 2020
Dear Valued Guest,
Thank you for your review. We wish you had an exceptional experience at the hotel.
Best Regards,
The Management Team
8/10 Bien
CELINE
Voyage en famille
26 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle chambre et belle piscine. resto un peu cher
Belle chambre, bon accueil. Belle piscine. Restaurant bon mais un peu cher. De plus avec le statut reward je devais bénéficier de 10% sur la restauration dont je n'ai pas bénéficier, dommage.
CELINE
Séjour de 1 nuit en février 2020
Réponse de The Management Team le 27 févr. 2020
Dear Valued Guest,
Thank you for your review. We wish you had an exceptional experience at the hotel.
Best Regards,
The Management Team
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
24 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de The Management Team le 25 févr. 2020
Dear Valued Guest,
Thank you for your review. We wish you had an exceptional experience at the hotel.
Best Regards,
The Management Team
8/10 Bien
Voyageur vérifié
Voyage en groupe
4 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alternative valable à Muscat
Nous avons passé une nuit dans l’hôtel. Les plus: propreté, service impeccable, grand confort et un prix relativement plus faible comparé aux grands hôtels en bord de mer. Les moins: pas en bord de mer, le restaurant assez cher.
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
Réponse de The Management Team le 4 janv. 2020
Dear Valued Guest,
Thank you for your review. We are delighted to know that you had an exceptional experience at the hotel. We look forward to welcoming you back again to the hotel.
Best Regards,
The Management Team
10/10 Excellent
Didier
8 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Didier
Séjour de 1 nuit en novembre 2019
Réponse de The Management Team le 15 nov. 2019
Dear Didier, Thank you for your review. We wish you had an exceptional stay with us. Best Regards,The Management Team
2/10 Horrible
Voyageur vérifié
26 août 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en août 2019
Réponse de The Management Team le 8 sept. 2019
Dear Valued Guest,
Thank you for your review. We would like to know more about your experience.
We look forward to welcoming you back again.
Best Regards.
The Management Team
10/10 Excellent
Voyageur vérifié
24 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 10 nuits en août 2019
Réponse de The Management Team le 8 sept. 2019
Dear Valued Guest,
Thank you for your review. We hope you had an exceptional stay with us.
We look forward to welcoming you back again.
Best Regards.
The Management Team
8/10 Bien
Voyageur vérifié
4 mai 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 8 nuits en avril 2019
Réponse de The Management Team le 8 mai 2019
Dear Valued Guest,
Thank you for your rating. We wish you jad an exceptional experience at the hotel.
We look forward to welcoming you back.
Best Regards
The Management Team
10/10 Excellent
Julien
10 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best option in Mascate
Really nice hotel, very high standard
Julien
Séjour de 1 nuit en décembre 2018
Réponse de The Management Team le 11 avr. 2019
Dear Julien,
Thank you for your review. We are glad to know that you liked the hotel. We wish you had an exceptional stay with us.
Best Regards.
The Management Team
8/10 Bien
nadia
19 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nadia
Séjour de 2 nuits en mars 2019
Réponse de The Management Team le 22 mars 2019
Dear Nadia,
Thank you for your rating.
We wish you had an exceptional stay with us.
Best Regards.
The Management Team
8/10 Bien
Voyageur vérifié
7 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très beau à l’exception de la piscine qui n’est pas très grande et qui est ensoleillée exclusivement entre 10h et 14h
Voyageur vérifié
Séjour de 6 nuits en décembre 2018
Réponse de The Management Team le 8 janv. 2019
Dear Valued Guest,
We are delighted to know that you liked the hotel.
We look forward to welcoming you back again.
Best Regards.
The Management Team
10/10 Excellent
Voyageur vérifié
28 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bel hôtel avec un accueil professionnel. Nous avons très bien dîné au restaurant situé à côté de la piscine. Tout était parfait, beaucoup de personnel pour vous aider.
Voyageur vérifié
Séjour de 5 nuits en décembre 2018
Réponse de The Management Team le 29 déc. 2018
Dear Valued Guest,
Thank you for your review. We are delighted to know that you liked the hotel and you have enjoyed your dinner meal at our OMNY restaurant with the astonishing view to our courtyard.
We look forward to welcoming you back again.
Best Regards.
The Management Team
6/10 Satisfaisant
Jaurtizb, PARIS
19 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel assez isolé. Sans charme particulier mais fonctionnel.
Jaurtizb
Séjour de 2 nuits en novembre 2018
Réponse de The Management Team le 21 nov. 2018
Dear Jaurtizb,
Thank you for your review. We are delighted to know that you liked our hotel.
We look forward to welcoming you back again.
Best Regards,
The Management Team
10/10 Excellent
Frederick
12 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique établissement proche de l’aéroport
Frederick
Séjour de 1 nuit en novembre 2018
Réponse de The Management Team le 15 nov. 2018
Dear Frederick,
Thank you for your email.
We are glad to know that you enjoyed your stay with us.
We look forward to welcoming you back again.
Best Regards.
The Management Team
10/10 Excellent
Mounir
3 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréablement surpris.
Hôtel confortable avec des prix abordables. Le personnel est très chaleureux et à l’écoute.
Superbe surprise.
Mounir
Séjour de 2 nuits en août 2018
Réponse de The Management le 5 sept. 2018
Dear Mounir,
Thank you for your review. We are delighted to know that you liked our hotel. We look forward to welcoming you back again.
Best Regards.
The Management
10/10 Excellent
Luc
29 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luc
Séjour de 1 nuit en juin 2018
Réponse de The Management Team le 3 juil. 2018
Dear Luc
Thank you for your rating. We look forward to welcoming you back again.
Best Regards
The Management Team
10/10 Excellent
Charlotte
26 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Hotel magnifique
Charlotte
Réponse de General Manager le 5 mars 2017
Dear Charlotte,
Thank you for your review.
We are delighted to read your comment.
We look forward to welcoming you back in the hotel.
Best Regards.
The Management Team
8/10 Bien
YAMINA
15 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
imposant, confortable, proche aéroport
Idéal pour un voyage d'affaires ou un transit entre deux vols
YAMINA
Réponse de General Manager le 17 nov. 2016
Dear Valued Guest,
Thank you for your rating and review. We hope you have enjoyed your stay with us.
We look forward to welcoming you again in the hotel.
Best Regards.
The Management Team
8/10 Bien
Voyageur vérifié
17 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de General Manager le 19 oct. 2016
Dear Valued Guest,
Thank you for your rating. Hope you have enjoyed your stay.
Best Regards.
The Management Team
10/10 Excellent
Sophie, Paris
14 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service, tres bel hotel
Tres bel hotel en proximite de l aeroport de Mascate.
Personnel try's chaleureux et professionnel.Un sojourn tres agreeable.
Sophie
Réponse de Shafaque le 4 juin 2016
Dear Sophie,
Thank you for your review.
The team is feeling great to read your comment. We are very happy that you have enjoyed your stay with us.
We look forward to your next visit.
The Management Team
10/10 Excellent
Faisal
Voyage d’affaires
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Faisal
Séjour de 1 nuit en mai 2024
Réponse de Benson le 5 mai 2024
Dear FaisalGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager
8/10 Bien
ali
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ali
Séjour de 1 nuit en février 2024
Réponse de Benson le 5 mai 2024
Dear Ali,Greetings!Thank you for taking the time to rate us, and we are delighted to see the score of 4/5. We appreciate your positive feedback and look forward to welcoming you again.Best RegardsBenson JohnRoom Division Manager
10/10 Excellent
Melanie
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable hotel close to the airport.
Melanie
Séjour de 1 nuit en février 2024
Réponse de Benson le 6 mars 2024
Dear MelanieGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager
10/10 Excellent
Andrea
18 févr. 2024
Les points forts : Propreté
Andrea
Séjour de 6 nuits en février 2024
Réponse de Benson le 20 févr. 2024
Dear AndreaGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager
8/10 Bien
Mihails
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mihails
Séjour de 1 nuit en février 2024
Réponse de Benson le 20 févr. 2024
Dear MihailsGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager
2/10 Horrible
Khada, doha
Voyage d’affaires
8 févr. 2024
Les points faibles : Personnel et service
The door access card was not working became there was problem in their device and i complainant 3 time they just send the person to open door and next time i was facing same issue
Each time i was waiting some one come and open the door 30-40 min each time
Khada
Séjour de 1 nuit en février 2024
Réponse de Benson le 14 févr. 2024
Dear KhadaGreetings!Thank your for your time to write a review and we regret to know that your overall experience did not met your expectation.Your comments about the Door access issues will be addressed and we are really sorry about it.We value your patronage and would welcome the opportunity to make amends and restore your confidence in our hotel. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm RegardsBenson JohnRooms Division Manager
10/10 Excellent
andrea
Voyage en couple
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
comfortable,
andrea
Séjour de 1 nuit en janvier 2024
Réponse de Benson le 30 janv. 2024
Dear AndreaGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager
8/10 Bien
Saeed
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Saeed
Séjour de 3 nuits en janvier 2024
Réponse de Benson le 30 janv. 2024
Dear SaeedGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager
10/10 Excellent
Laura
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AMAZING!
I stayed here for 2 nights after a 2 week trip and needed something comfortable and close to the airport. This place was perfect! The cookies and baklava bites were a nice treat upon check in. We loved the property and the room! Lots of room with a comfortable bed. The bathroom had a bathtub but we didn't have time to try it out. We had dinner downstairs at the restaurant, Straits, and ate outside which was nice. We also ate the next morning at the buffet which was fun with lots of options. We grabbed a snack at the Sports Bar which is right off of the hotel but not affiliated with was good. Finally, we ordered room service before our flights which was perfect because it was 24 hours. Overall, I wish we could have stayed longer.
Laura
Séjour de 2 nuits en janvier 2024
Réponse de Benson le 16 janv. 2024
Dear Laura,Thank you for taking the time to share your fantastic review of your recent stay with us. We're absolutely delighted to hear that you found our hotel to be the perfect choice for your two-night stay.We're glad you enjoyed the special treats of cookies and baklava bites upon check-in. It's heartwarming to know that you loved the property, found the room spacious with a comfortable bed, and had a positive dining experience at Straits.We appreciate your compliments on the buffet breakfast, the Sports Bar snack, and the convenience of 24-hour room service. Your satisfaction is our top priority, and we're thrilled to hear that you wish you could have stayed longer.If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. We hope to have the pleasure of welcoming you back for a longer stay in the future.Thank you once again for choosing our hotel.Best Regards,Benson JohnReservations Manager
10/10 Excellent
Fadi
Voyage d’affaires
15 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Fadi
Séjour de 1 nuit en janvier 2024
Réponse de Benson le 16 janv. 2024
Dear FadiGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnReservations Manager
10/10 Excellent
Stefan, Stuttgart
Voyage en famille
11 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Radisson ist ein fünf Sterne Hotel. Genau so empfanden wir auch die Sauberkeit und den Service etc. Alles klasse. Nach unserer Oman-Rundreise haben wir den letzten Tag zur Erholung vor dem Rückflug dort verbracht und uns sehr wohl gefühlt. Der Pool ist sehr gut und es gibt einen kleineren Kinderpool, in dem unsere beiden sehr viel Spaß gehabt haben. Da unser Flug spät am Abend war, haben wir einen kostenlosen Late Checkout um 16 Uhr bekommen. Das war klasse auch damit wir mit unseren Kindern nicht sinnlos am Flughafen "campen" mussten. Das Hotel hat unsere Erwartungen übertroffen.
Stefan
Séjour de 1 nuit en janvier 2024
Réponse de Benson le 13 janv. 2024
Dear Stefan,We are genuinely delighted to receive your glowing review, and we appreciate you taking the time to share your positive experience with us. It warms our hearts to know that you felt the Radisson lived up to its five-star status and that everything, from cleanliness to service, met your expectations.We're thrilled to hear that you chose our hotel to relax after your Oman tour, and we're delighted that you felt very comfortable during your stay. It's wonderful that the pool, including the smaller children's pool, provided entertainment and enjoyment for your two little ones.Providing a late checkout until 4 p.m. for your late evening flight was our pleasure. We understand the importance of a smooth and comfortable transition, especially with children, and we're glad we could contribute to a stress-free departure for your family.Your satisfaction is our greatest reward, and we look forward to the opportunity to welcome you back for more moments of relaxation and comfort in the future.Once again, thank you for choosing Radisson!Best Regards,Benson JohnReservations Manager
4/10 Médiocre
Stephen
Voyage en couple
7 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Hotel building and room were fine. However, several things were not working and we were unable to get them fixed.
Stephen
Séjour de 7 nuits en décembre 2023
Réponse de Benson le 13 janv. 2024
Dear Stephen,We sincerely apologize for any inconvenience you experienced during your recent stay with us. We appreciate you bringing this to our attention, and we regret that several things in your room were not in proper working order.Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short in addressing and fixing the issues promptly. Please know that your feedback is taken seriously, and we will conduct a thorough review of our maintenance and service procedures to prevent such occurrences in the future.If you could provide more details about the specific issues you encountered, it would be immensely helpful for our investigation and improvement efforts. Your feedback is invaluable to us, and we want to ensure that your concerns are addressed comprehensively.Once again, we apologize for any inconvenience caused, and we hope you will give us another opportunity to serve you in the future. If you have any further details or if there's anything specific you would like to share, please feel free to reach out.Thank you for your understanding.Best Regards,Benson John
6/10 Satisfaisant
Jessica
29 déc. 2023
Les points forts : Personnel et service
The bathroom was not very clean, the sink seemed like it was clogged. Water was very slow to go down, plus there were white stains on the couch.
Jessica
Séjour de 3 nuits en décembre 2023
Réponse de Benson le 13 janv. 2024
Dear Jessica,We sincerely apologize for the subpar condition of your room, specifically the cleanliness of the bathroom and the issues you encountered with the sink. Your feedback is disheartening, and we appreciate you bringing these matters to our attention.It is not acceptable that you had to experience a less than satisfactory stay due to the condition of the bathroom and the inconvenience caused by the clogged sink. We deeply regret any discomfort this may have caused.Please be assured that we take your concerns seriously, and immediate action will be taken to address the cleanliness issues in the bathroom and rectify the sink's drainage problem. Our housekeeping team will conduct a thorough inspection and cleaning to ensure that such oversights do not happen in the future.We understand the importance of a clean and comfortable environment for our guests, and we apologize for falling short of these standards during your stay.Additionally, we will inspect and address the white stains on the couch promptly. Your comfort is our priority, and we want to ensure that you have a pleasant experience during your time with us.We appreciate your understanding and would like to express our gratitude for bringing these issues to our attention. If there are any other details you would like to share or if there's anything specific you would like to address, please feel free to reach out.Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to restore your faith in our establishment.Best Regards,Benson JohnReservations Manager
10/10 Excellent
Josias
12 déc. 2023
Josias
Séjour de 1 nuit en décembre 2023
Réponse de Benson le 13 janv. 2024
Dear JosaisThank you for your valuable rating and we are glad to know that you had a comfortable stay with us.We look forward to welcoming you once again.Best Regards,Benson JohnReservations Manager
2/10 Horrible
tarek
12 déc. 2023
tarek
Séjour de 1 nuit en décembre 2023
Réponse de Benson le 13 janv. 2024
Dear TarekGreetings!Thank you for taking a time to rate us.We regret to know that your overall experience did not meet your expectations.We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit.If there are any other details you would like to share or if there's anything specific you would like to address, please feel free to reach out.Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to restore your faith in our establishment.Best Regards,Benson JohnReservations Manager
2/10 Horrible
Bart
13 nov. 2023
Bart
Séjour de 1 nuit en novembre 2023
Réponse de Benson le 28 nov. 2023
Dear BartGreetings!Thank you for taking a time to write a review about your recent stay experience. We regret to know that by your rating that your stay was not comfortable and we are really sorry about it.Could you please specify the issues in more detail so that we can investigate.Looking forward to hear from you.RegardsBenson JohnReservations Manager
8/10 Bien
David O
Voyage d’affaires
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location relative to the airport is good and the hotel is functional. rooms are spacious. Spa is good and breakfast room good. I didn't use but I suspect meeting rooms are good.
The swimming pool is mainly in the shade and so relax time outdoor in sunshine is limited.
Overall, a functional hotel near airport and good for meetings rather than a tourist type hotel.
David O
Séjour de 2 nuits en novembre 2023
Réponse de Benson le 14 nov. 2023
Dear DavidGreetings!Thank you for taking a time to write a review about your recent stay experience. We are delighted to know that you had a very comfortable stay with us.We look forward to welcoming you back again.RegardsBenson JohnReservations Manager
8/10 Bien
Taylor
Voyage en famille
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice pleasant stay
Good stay overall. Staff very friendly. Especially Paolo in the breakfast buffet and very attentive. Good services and convenient access to Muscat and wider areas. Some service was a little slow such as receiving batteries for the remote and a new pillow. But otherwise okay.
Taylor
Séjour de 4 nuits en novembre 2023
Réponse de Benson le 12 nov. 2023
Dear TaylorGreetings!Thank you for taking a time to write a review about your recent stay experience. We are so glad to know that you had a comfortable stay with us and your feedback about Paolo will be shared with him.Your comments on the slow service in fee areas will be addressed to the concerns.We look forward to welcoming you back again.Warm RegardsBenson JohnReservations Manager
8/10 Bien
luciana
Voyage en famille avec de jeunes enfants
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast is excellent!! But expensive.
luciana
Séjour de 1 nuit en octobre 2023
Réponse de Benson le 1 nov. 2023
Dear LucianaGreetings!Thank you for taking a time to write a review about your recent stay experience. We are glad to know that you had a comfortable stay and enjoyed our breakfast.We strive to offer fair and competitive pricing, but we understand that perceptions can vary. Your feedback will be addressed to the management.Look forward to hear from you.RegardsBenson JohnReservations Manager
10/10 Excellent
Vicky
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Vicky
Séjour de 1 nuit en octobre 2023
Réponse de Benson le 1 nov. 2023
Dear VickyGreetings!Thank you for taking a time to write a review about your recent stay experience. We are glad to know that you had a comfortable stay with us.We look forward to hear from you.RegardsBenson JohnReservations Manager
10/10 Excellent
Christophe
17 sept. 2023
Christophe
Séjour de 2 nuits en septembre 2023
Réponse de Safras le 9 oct. 2023
Dear Christophe,Thank you for taking time to rate us 5 stars. I am glad that you had an exceptional experience.We look forward to welcome you back soon.Kind RegardsSafras JaleelFront Office Manager