First, let me say that we've been vacationing at the Kingston Plantation for many years now and this is one of the worst experiences we've ever had.
Here's why: We were notified only a few days before check-in that major construction was not done on the property limiting the amenities being offered. Courtney offered a refund but what God would that do days before when everything has been planned out already? Then when we got to the room and it stunk from what we thought might have been cigarettes, I attempted to contact Courtney but she didn't pick up so I left her messages via voice and email because my daughter deals with asthma. It wasn't until about 24hrs. later that she got back to me and denied anyone from there smelling any odor when leaving the welcome packet, but offered an air purifier. It is impossible not to smell this odor and there was no way that would have fixed the issue so I declined since it was obvious we weren't getting anywhere. Later that day we found there were ionic air purifiers in some of the closets for use, which tells me this is probably an issue they are aware of. Some time later we went to open the couch up to use as a bed and found the mattress had black mold underneath it. I contacted Courtney again immediately with the assumption we are now dealing with mold and not a cigarette smell but still got hardly anywhere. She did of course have them replace the mattress quickly, but by this time the vacation was over. I took pictures of the mold before they replaced the mattress but she didn't even care to look at them.
And that's not to mention the king mattress is so old it's like sleeping on the box spring.
Either way, it shouldn't have been this way for a vacation we planned since the beginning of the year. Not everybody is out to get something so you should deal with each situation accordingly.
We've been going to KP since 2008 (the year we got married there) just about every year, and it's become a family trip of ours.
You put so much into planning out your days along with everything else, packing, etc. And then for someone to respond that waiving resort fees and parking fees is substantial is frustrating, but more and more typical nowadays.
You worry about being "that person"