Façade de l’hébergement - soirée/nuit

Avis sur Villa Caceres Hotel

3 out of 5
Villa Caceres Hotel
Magsaysay Avenue, Naga

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 83 avis sur 172." "
Note des voyageurs de 8 (Bien), d’après 54 avis sur 172." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 172." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 172." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 172." "

8,6/10

Propreté

8,6/10

Personnel et service

9,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel convenable dans l'ensemble
Situé à coté de la route, peut paraitre un peu bruyant après 8h jusqu'à 22h. Chambre rustique mais grande et confortable. Wifi pas toujours accessible surtout dans la soirée. Proche du centre ville.
Réponse de Jay le 23 janv. 2019
Merci d’avoir pris votre temps pour nous faire part de vos précieux commentaires concernant votre séjour parmi nous. Nous sommes sincèrement inquiets et nous nous excusons de ne pas avoir répondu à vos attentes dans certains domaines et dans certaines installations. Vos commentaires utiles sont très appréciés et vos commentaires nous aideront à améliorer continuellement la qualité des installations et des services offerts à tous nos clients. Au plaisir de vous revoir dans un proche avenir. Cordialement, Jay P. | Gestionnaire de rendement de réservation

10/10 Excellent

Zenaida, Bremerton

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome staff and very accommodating They treat us with respect
Séjour de 1 nuit en mai 2024
Réponse de Kat le 16 mai 2024
Thank you for your kind words! We're thrilled to hear that our staff made your stay enjoyable and treated you with respect. Providing exceptional service is always our top priority, and it's wonderful to know that we succeeded in making your experience memorable. We hope to welcome you back soon for another fantastic stay! If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

10/10 Excellent

Fe

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accessible.
Séjour de 1 nuit en avril 2024
Réponse de Kat le 4 mai 2024
Hi Ms. Fe! Greetings! Thank you for your glowing feedback! We look forward to hosting you again soon!

10/10 Excellent

Annabelle

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Kat le 4 mai 2024
Hi Ms. Annabelle! Thank you for your feedback! See you again soon!

10/10 Excellent

Sylvester

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We will be back
Séjour de 3 nuits en février 2024
Réponse de Kat le 26 févr. 2024
Hi Mr. Sylvester! Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that you plan to return. Our team works hard to provide exceptional service and a comfortable experience for all our guests, and it's always rewarding to know that our efforts are appreciated.We can't wait to welcome you back on your next visit. If there's anything specific you'd like us to prepare or any special requests you have for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate you.Once again, thank you for choosing to stay with us, and we look forward to seeing you again soon!Best regards, Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 Excellent

Tomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Complimentary airport shuttle is a plus. Very efficient, polite, accomodating staff.
Séjour de 1 nuit en février 2024
Réponse de Kat le 10 févr. 2024
Dear Mr. TomasThank you for sharing your positive feedback with us following your recent stay at our hotel.We are delighted to hear that you appreciated our complimentary airport shuttle service. Providing convenient amenities like this is important to us, and we're glad it added value to your stay.Additionally, we're thrilled that you found our staff to be efficient, polite, and accommodating. Ensuring our guests feel welcomed and well taken care of is a top priority for us, and we're glad our team members exceeded your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Tomas

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very nice hotel, staff are very nice & helpful, very clean, food is excellent, good location, area around the hotel is just a little busy, otherwise highly recommended hotel.
Séjour de 4 nuits en janvier 2024
Réponse de Kat le 10 févr. 2024
Dear Mr. Tomas, Thank you for choosing to stay at Villa Caceres Hotel and for taking the time to share your feedback with us.We are delighted to hear that you had a very nice experience during your stay and that you found our staff to be very nice and helpful. Providing exceptional service and ensuring our guests feel welcome and supported is a top priority for us, and we are thrilled that our team members exceeded your expectations.We're also pleased that you found our hotel to be very clean and enjoyed the excellent food we offer. Maintaining a high standard of cleanliness and providing delicious meals are important aspects of our commitment to guest satisfaction.While we understand your observation about the area around the hotel being a little busy, we're glad to know that it didn't detract from your overall positive experience.Thank you for recommending Villa Caceres Hotel, and we look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geweldig hotel met prima voorzieningen. Prima service met geweldige gezellige bar.
Séjour de 9 nuits en décembre 2023
Réponse de Kat le 10 févr. 2024
Dear Mr. RichardThank you for your glowing review of our hotel!We are thrilled to hear that you enjoyed your stay with us and that you found our facilities to be excellent. Providing our guests with top-notch amenities and a comfortable environment is always our goal, and we're delighted to know that we succeeded in meeting your expectations.It's also fantastic to hear that you had a positive experience with our service team and enjoyed our cozy bar. We take great pride in delivering excellent service to our guests, and your kind words are a testament to our team's dedication and hard work.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great experience in the future.

10/10 Excellent

Hisham, Dubai

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All staff was helpful. The service was exceptional!
Séjour de 4 nuits en novembre 2023
Réponse de Kat le 1 déc. 2023
Dear Mr. Hisham,We are sincerely grateful for your kind words regarding your recent stay at Villa Caceres Hotel. Your feedback, highlighting that "All staff was helpful, and the service was exceptional," brightened our day.Our team is dedicated to providing the highest level of service, and knowing that we made a positive impact on your experience is truly rewarding.If there are specific instances or team members you would like to commend, we would love to share your praise with them. Your feedback serves as motivation to continue delivering outstanding service to all our guests.Thank you for choosing Villa Caceres Hotel. We appreciate your patronage and look forward to the pleasure of serving you again in the future.Best regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC

10/10 Excellent

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was excellent
Séjour de 1 nuit en novembre 2023
Réponse de Kat le 1 déc. 2023
Dear Mr. Scott,Thank you for taking the time to share your feedback! We're thrilled to hear that you found our staff excellent during your stay at Villa Caceres Hotel.Our team takes great pride in providing top-notch service, and your kind words are truly appreciated. It's always our goal to make our guests feel welcome and attended to, and we're delighted to know that we achieved that during your visit.If there's anything specific about our staff members that stood out to you, or if you have any suggestions on how we can make your next stay even more enjoyable, please feel free to let us know.We hope to have the pleasure of welcoming you back to in the near future. Thank you for choosing us for your accommodation needs.Best regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC

10/10 Excellent

Sterwin, Tujunga

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will come bac definitely
Séjour de 5 nuits en novembre 2023
Réponse de Kat le 1 déc. 2023
Dear Mr. Sterwin,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us. Your comment, "Will come back definitely," is the best compliment we could receive.Our team takes great pride in providing excellent service, and it's truly rewarding to know that you're considering returning to our hotel.If there's anything specific you loved about your stay or any preferences you have for your next visit, please feel free to share. We want to ensure that your return is an even more enjoyable experience.We genuinely appreciate your patronage and the opportunity to host you again. Looking forward to welcoming you back to Villa Caceres Hotel soon!Best regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC

8/10 Bien

Rosario

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is beautiful and nice location!
Séjour de 1 nuit en novembre 2023
Réponse de Kat le 1 déc. 2023
Dear Ms. Rosario,Thank you for taking the time to share your positive feedback about our hotel! We're thrilled to hear that you found our property beautiful and appreciated its prime location.Our team works hard to create a welcoming and enjoyable experience for our guests, and it's truly rewarding to know that we succeeded during your stay.If there are specific features or aspects of the hotel that stood out to you, we would love to hear more about them. Your insights help us continue to provide exceptional service to all our guests.We look forward to the pleasure of welcoming you back to Villa Caceres Hotel on your future visits. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Thank you once again for choosing Villa Caceres Hotel. We appreciate your kind words and value your feedback.Best regards,Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 Excellent

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place in naga

10/10 Excellent

Trevor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for a wedding
Séjour de 7 nuits en septembre 2023
Réponse de Kat le 26 oct. 2023
Dear Mr. Trevor,Thank you for your kind words and for choosing Villa Caceres Hotel as the venue for your wedding reception. We are delighted to hear that you had a wonderful experience and found us to be a great place for your special day.It was an absolute pleasure to be a part of your wedding celebration, and we are thrilled that we could contribute to making your day memorable. Our team works diligently to provide exceptional service and create beautiful moments for our guests, especially during significant occasions like weddings.We appreciate your trust in us, and we are overjoyed that you and your guests had a fantastic time. We extend our warmest congratulations to you and Ms. Mercy once again. We hope to have the pleasure of hosting you for future special events and celebrations.Warm regards,Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 Excellent

Lynnette

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hospitality! Go-to Buffet place for breakfast, lunch n dinner … will be back again and again. Very comfy overnight stay too. Dinner Buffet for 10 of us great -even at last minute plans. Thanks Trish Barcenas!
Séjour de 1 nuit en octobre 2023
Réponse de Kat le 11 oct. 2023
Hi Ms. Lynette!Thank you for your glowing review! We're delighted to hear that you enjoyed your experience at RJ's Buffet. It's our aim to provide top-notch hospitality and a memorable dining and stay experience for our guests, and it's truly gratifying to receive such positive feedback.We're thrilled to be your go-to place for breakfast, lunch, and dinner. Our buffet offerings are carefully curated to ensure a diverse and delicious selection for all three meals. We're pleased that you found our last-minute dinner buffet for your group of 10 to be great.We'll make sure to pass on your thanks to Trish Barcenas for her outstanding service. She, along with our entire team, takes pride in making every guest's visit special.We're looking forward to welcoming you back again and again. Your continued patronage means the world to us, and we can't wait to serve you during your next visit.

10/10 Excellent

Virginia

Séjour de 1 nuit en août 2023
Réponse de Kat Zulueta-Reservations Yield Manager - OIC le 19 août 2023
Hi Virginia! Thank you for the awesome review! See you again soon!

8/10 Bien

Eugenio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice old place to stay
Séjour de 2 nuits en juillet 2023
Réponse de Kat le 18 juil. 2023
Hi Mr. Eugenio! Greetings! Thank you for visiting our hotel and for taking the time to share your impression regarding your stay. We hope that you enjoyed our Victorian-style rooms and we look forward to welcoming you back again soon! With warmest regards, Katrina Michelle ZuluetaReservations Yield Manager - OIC

8/10 Bien

Ingrid Angelika

Séjour de 2 nuits en juillet 2023
Réponse de Kat le 25 juil. 2023
Dear Ms. Ingrid, Greetings! Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at with us.We look forward to welcoming you back soon!Thank you and best regards! Villa Caceres Hotel

10/10 Excellent

ELerissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its my 1st time to Book in Villa Caceres, And I was so happy That my family had a great time at Villa Caceres, I book to Family Suite, Breakfast is included but we have extra guest and they just pay for the breakfast and its very affordable so worth it. i would definitely book again in Villa Caceres Naga, my family loves the pool. my nephew had their JS prom the same time we book so it was so worth it.
Réponse de Kat le 18 juil. 2023
Hi Ms. ELerissa! Thank you very much for your nice feedback to regarding your recent stay with us! Every positive feedback motivates us to provide excellent service to make our guests feel comfortable and welcome. It was a pleasure for us to read your summary about you and your family's experience and we will be happy to welcome you back to Villa Caceres Hotel.Kind and sunny regards,Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 Excellent

Flo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall - I'd like the professionalism of the Customer Service/Front Desk; didn't hesitate to help me on my request. The housekeeping service is excellent, very attentive to my/our (2bedrooms) need. Waiters are prompt on our request at the Buffet Breakfast! Excellent foods.
Séjour de 5 nuits en juin 2023
Réponse de Edlyn A. Eguia-Reservation & Yield Manager le 21 juin 2023
Dear Flo,Thank you for choosing our hotel and for taking the time to share your experience with us. I am very delighted to hear that you had a great experience with us and that you were pleased with the service we offer and provide. Above all, I am very happy to hear that our team was able to have such a positive impact on your experience, please be assured that your kind comments will be conveyed to our team. We look forward to welcoming you back again soon!With warmest regards,

8/10 Bien

Virginia G

Séjour de 6 nuits en mai 2023
Réponse de Villa Caceres Hotel le 15 juin 2023
Hi Ms. Virginia!Thank you for taking the time to share your feedback during your stay with us. We look forward to hosting you again soon! Best regards, Villa Caceres Hotel

4/10 Médiocre

Marissa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
No question of their title the gem of bicolandia ,being 3 stars hotel with a 5 star experience. And it’s my dream to my parents to enjoy this place to celebrate my dads birthday But I’m very disappointed of the housekeeping staff who accused my parents of stealing a bath mat.For just 150 pesos. My parents having anxiety thinking about your accusations. Do you have any proof?
Réponse de Edlyn A. Eguia-Reservation & Yield Manager le 31 mai 2023
Dear Marissa,Thank you for your feedback. I am deeply sorry for the unfortunate incident that your parents have experienced during their stay with us. Additional training opportunities will be provided for our team members to ensure we handle a similar situation in a professional and guest-focused manner going forward. Please accept my sincere apology and I hope to be able to welcome you and your family back soon.Warmest regards,

6/10 Satisfaisant

christine

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Edlyn A. Eguia-Reservation & Yield Manager le 9 mai 2023
Dear Christine,Thank you for choosing our hotel and for taking the time to share with us this raving review. Looking forward to seeing you again soon.With best regards,

10/10 Excellent

hacyong

Séjour de 2 nuits en avril 2023
Réponse de Edlyn A. Eguia-Reservation & Yield Manager le 31 mai 2023
Dear Hacyong,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team. We look forward to welcoming you back soon!With warmest regards,

6/10 Satisfaisant

Gener Emil

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
Séjour de 3 nuits en avril 2023
Réponse de Edlyn A. Eguia-Reservation & Yield Manager le 30 avr. 2023
Dear Gener Emil,Thank you for taking the time to write a review and shared it with us. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

8/10 Bien

RICARDO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of nicest stays in Naga
Good accommodations, staff helpful & courteous. One of the nicest hotels in Naga City.
Séjour de 3 nuits en avril 2023
Réponse de Edlyn A. Eguia-Reservation & Yield Manager le 18 avr. 2023
Dear Ricardo,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. With best regards,

6/10 Satisfaisant

Dakota

Séjour de 2 nuits en mars 2023
Réponse de Edlyn A. Eguia-Reservation & Yield Manager le 21 avr. 2023
Dear Dakota,Thank you for taking the time to share your review with us. We are sincerely concerned and apologize that we fell short of your expectations. We appreciate your valuable feedback as it helps us identify the areas we can improve. We look forward to welcoming you back to our hotel in the future. With best regards,

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I feel like I’m home. Very convenient for transportation, staff are wonderful, fast service, breakfast is awesome.
Séjour de 4 nuits en mars 2023
Réponse de Edlyn A. Eguia-Reservation & Yield Manager le 2 avr. 2023
Dear Michelle,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With warmest regards,

8/10 Bien

Steven

.
Séjour de 1 nuit en mars 2023
Réponse de Edlyn A. Eguia-Reservation & Yield Manager le 27 mars 2023
Dear Steven, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience. We look forward to welcoming you back to our hotel in the future.With warmest regards,

8/10 Bien

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Nice hotel. The rooms were clean and comfortable, though the hallway was very noisy and the doors were thin so you could hear every door latch and every conversation like they were in your room. Usually not a problem except early in the morning. The breakfast was good, mostly Filipino, which is understandable. Expensive dinner buffet (1,000 Pesos, or about $20). We choose to eat elsewhere. All-in-all, a good place to stay, but a bit pricy by Filipino standards.
Séjour de 3 nuits en mars 2023
Réponse de Edlyn A. Eguia-Reservations & Yield Manager le 21 mars 2023
Dear Douglas,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are grateful for the wonderful things you have said about the hotel, your stay, our team, the dining experience, and the facilities offered. It is an absolute pleasure to see that you had an outstanding stay with us. We hope to have another opportunity to welcome you back soon.With best regards,

8/10 Bien

Takuya

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
気持ちよく過ごすことが出来ました。残念だった点は、シャワーのお湯の温度が上がるまでに少し時間を要したことです。
Séjour de 2 nuits en mars 2023
Réponse de Edlyn A. Eguia-Reservations & Yield Manager le 20 mars 2023
Dear Takuya,Thank you for having taken the time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short of your expectations in some areas and facilities. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to seeing you again soon.With best regards,

10/10 Excellent

Michelle

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Three ladies visiting 'back home' from the states and loved EVERYTHING. It felt like home with total Filipino hospitality. They even wished a happy birthday to me with a song and cake! If you ever are in the area, stay here. Enjoy the sanctuary in a bustling city. Thank you!
Séjour de 2 nuits en mars 2023
Réponse de Edlyn A. Eguia-Reservations & Yield Manager le 13 mars 2023
Dear Michelle,Thank you for choosing our Hotel and for taking the time to share your lovely detailed feedback with us. I am very delighted to hear about your raving experience and it is heartwarming to also hear that we exceeded your expectations. Above all, I am so very pleased to note your satisfaction with our team and I will ensure that your kind comments are conveyed to them. We hope to welcome you back again soon and to have the chance to make your stay unforgettable once again!With warmest regards,

10/10 Excellent

Masahide

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast, it is nice!
Séjour de 2 nuits en mars 2023
Réponse de Edlyn A. Eguia-Reservations & Yield Manager le 9 mars 2023
Dear Masahide,Thank you for taking the time to review your stay with us. We are very pleased to hear that you have a pleasant stay with us. We hope to have another opportunity to welcome you back soon.With warmest regards,

10/10 Excellent

Crisostomo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My first time to be here and i like it, quite, close to such eatery, convenient store and will be back definitely, thank you😊
Séjour de 2 nuits en février 2023
Réponse de Edlyn A. Eguia-Reservations & Yield Manager le 1 mars 2023
Dear Crisostomo,Thank you for choosing our hotel and for taking the time to share with us this raving review. I am thoroughly delighted to hear that you had a great time during your stay. Please be assured that your kind comments will be shared with all and I am certain this will be highly appreciated by everyone. With warmest regards,

6/10 Satisfaisant

Leticia

Séjour de 1 nuit en février 2023
Réponse de Edlyn A. Eguia-Reservations & Yield Manager le 1 mars 2023
Dear Leticia,thank you for taking the time to share your review with us. We are sincerely concerned and apologize that we fell short of your expectations. Please accept our sincere apology and I hope to be able to welcome you back soon.With best regards,

6/10 Satisfaisant

Brian

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The facility is outdated!
Séjour de 4 nuits en février 2023
Réponse de Edlyn A. Eguia-Reservations & Yield Manager le 26 févr. 2023
Dear Brian,Thank you very much for your candid review of your recent stay at Villa Caceres Hotel and for sharing your experience. Your feedback is extremely valuable to us, as we strive to improve with each stay. We’re usually known for our customer service, so I am sorry to hear we missed the mark here. I greatly appreciate your comments, rest assured we have addressed this with the team to ensure we improve on this. With warmest regards,

10/10 Excellent

raymond

Séjour de 4 nuits en février 2023
Réponse de Edlyn A. Eguia-Reservations & Yield Manager le 26 févr. 2023
Dear Raymond,Thank you for taking the time to share your valuable review. We are pleased to know that your recent stay at Villa Caceres Hotel was a good one. Your comfort is our top priority and we are always ready to go the extra mile. We look forward to welcoming you back to our hotel in the future. With warmest regards,

2/10 Horrible

kristeen

Séjour de 2 nuits en janvier 2023
Réponse de Edlyn A. Eguia-Reservations & Yield Manager le 7 mars 2023
Dear Kristeen,Thank you for having taken the time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short of your expectations in some areas and facilities. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to seeing you again soon.With best regards,

10/10 Excellent

Ferdinand

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The should offer valet service for parking the car. One of this boys offered me to get the car because I’m handicapped. That should offered to any guest in both ways.
Séjour de 1 nuit en janvier 2023
Réponse de Edlyn A. Eguia-Reservations Yield Manager le 18 janv. 2023
Dear Ferdinand,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay. We hope to welcome you back again soon and to have the chance to make your stay unforgettable once again!With best regards,

10/10 Excellent

Augusto

Réponse de Edlyn A. Eguia-Reservations & Yield Manager le 7 mars 2023
Dear Augusto,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

8/10 Bien

Hyunsoo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not good at restaurants …
At restaurants Always little too early stope Rifle foods ( mostly day 30 mini before finish hours It’s not good ……
Séjour de 11 nuits en décembre 2022
Réponse de Edlyn A. Eguia-Reservations Yield Manager le 8 janv. 2023
Dear Hyunsoo,Thank you for taking the time to give your feedback. We appreciate your valuable feedback as it helps us identify the areas we can improve. Please accept our sincere apology and I hope to be able to welcome you back soon. With warmest regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Villa caceres Stay
We had a very good stay at the hotel. The only issue I have is that the refill in the buffet breakfast were limited. I always encounter empty trays 🙁
Séjour de 2 nuits en décembre 2022
Réponse de Edlyn A. Eguia-Reservations Yield Manager le 1 janv. 2023
Dear Guest,Thank you for having taken the time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short of your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to seeing you again soon.With warmest regards,

10/10 Excellent

Danilo

Séjour de 1 nuit en novembre 2022

8/10 Bien

mark

Séjour de 1 nuit en octobre 2022
Réponse de Edlyn A. Eguia-Reservations Yield Manager le 2 nov. 2022
Dear Mark,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

10/10 Excellent

Danilo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and Excellent customer service. Highly recommended!!
Séjour de 1 nuit en octobre 2022
Réponse de Edlyn A. Eguia-Reservations Yield Manager le 23 oct. 2022
Dear Danilo,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

10/10 Excellent

Eleno Serafin

Séjour de 2 nuits en septembre 2022
Réponse de Edlyn A. Eguia-Reservations Yield Manager le 26 sept. 2022
Dear Eleno Serafin,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With warmest regards,

8/10 Bien

Cecilia

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean and accessible
Séjour de 2 nuits en septembre 2022
Réponse de Edlyn A. Eguia-Reservations Yield Manager le 22 sept. 2022
Dear Cecilia,Thank you for taking the time to share your valuable review. We are pleased to know that your recent stay at Villa Caceres Hotel was a good one. Thank you for complimenting the cleanliness of our rooms. Your comfort is our top priority and we are always ready to go the extra mile. We look forward to welcoming you back to our hotel in the future. With best regards,

8/10 Bien

ROLANDO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was nice plce to stay.6
Séjour de 1 nuit en septembre 2022
Réponse de Edlyn A. Eguia-Reservations Yield Manager le 20 sept. 2022
Dear Rolando,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay with us. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With warmest regards,

8/10 Bien

toshikazu, morioka

Voyage en groupe
Les points forts : Propreté et personnel et service
窓から見える外の景色がいまいち
Séjour de 4 nuits en août 2022
Réponse de Edlyn A. Eguia-Reservations Yield Manager le 17 août 2022
Dear Toshikazu, Thank you for having taken the time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short of your expectations in some areas and facilities. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to seeing you again soon. With warmest regards,

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Australian in the bicol
My preferred hotel to stay at in Naga, comfortable rooms, some of the best food you can get in Naga, best hotel pool where you can get a cold beer and relax.Last but certainly not least is the hotel staff,so helpful and always friendly they are a credit to the hospitality of the local people....i stayed 27 nights..so highly recommended.
Séjour de 1 nuit en juillet 2022
Réponse de Edlyn A. Eguia-Reservations Yield Manager le 28 juil. 2022
Dear Jason, Thank you for choosing our Hotel and for taking the time to share your lovely detailed feedback with us. I am very delighted to hear about your raving experience and it is heartwarming to also hear that we exceeded your expectations. Above all, I am so very pleased to note your satisfaction with our team and I will ensure that your kind comments are conveyed to them. We hope to welcome you back again soon and to have the chance to make your stay unforgettable once again! With warmest regards,