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Avis sur Sankara Nairobi, Autograph Collection

5 out of 5
Sankara Nairobi, Autograph Collection
5 Woodvale Grove, Westlands, Nairobi

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 172 avis sur 282." "
Note des voyageurs de 8 (Bien), d’après 81 avis sur 282." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 282." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 282." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 282." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

2/10 Horrible

Matthieu

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nul
Aucune flexibilité auprès du service de réservation. Quel dommage !
Séjour de 2 nuits en octobre 2022
Réponse de Sankara Team le 24 oct. 2022
Dear Matthieu,Thank you for taking time to share your feedback. We have reviewed your communication and note that you were offered a chance to amend your booking despite it being a non refundable and only changeable one time only, 14days prior to arrival. As a hotel we are always willing to be flexible whenever possible as our aim is to ensure that our guest expectations are met and exceeded, we however regret that we did not get the chance to as we did not hear back from you.

10/10 Excellent

Elodie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2021
Réponse de Sankara Team. le 28 juin 2021
Dear Elodie, Thank you for the chance to host you and for the excellent rating. We look forward to hosting you again soon.

6/10 Satisfaisant

Tibille

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
L’hôtel était magnifique très classe néanmoins gros point négatif sur le personnel pas très agréable Lors du check in aucune information sur l’hôtel concernant le restaurant,le petit déjeuné,les différents services dans l’hôtel.
Séjour de 1 nuit en décembre 2020
Réponse de Sankara Team. le 23 févr. 2021
Dear Tibille, Thank you for taking time to give your feedback, we do take it seriously and we shall work on improving the areas your mentioned. We appreciate the chance to host you and look forward to welcoming you again for a chance to redeem ourselves.

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en mars 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRES BEL HOTEL BIEN SITUE
BELLE CHAMBRE AVEC BON PETIT DEJEUNER ET BELLE SALLE DE BAIN
Séjour de 1 nuit en janvier 2018

10/10 Excellent

Thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel a recommander
Exelent

8/10 Bien

Eric, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel pas très agréable. Pour le même prix il y a des endroit plus interessants pour un sejour à Nairobi

10/10 Excellent

louis, tours

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel de tres haut standing à Nairobi
Hotel de tres grand standing dans le cote ouest de Nairobi Excellent service tres bon restaurants

8/10 Bien

Frédéric, la Réunion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bon Hotel d'affaires
séjour d'affaires avec réunions sur site. Très bon Hotel, personnel très sympa, état général impeccable, très bons restaurants.

10/10 Excellent

Thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Babar, Albi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
excellent séjour : 18/20 pour cet hotel ( deux bémols : quelques taches sur lea moquette du couloir d'accés aux chambres // petit-déjeuner moyens mais corrects)

10/10 Excellent

Sammy, Smyrna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleasant staff and many transportation options available on a 24 hour basis.
Séjour de 7 nuits en mars 2024
Réponse de Resv le 28 mars 2024
Greetings and thank you for choosing to stay with us and we are happy to hear you had a memorable stay with us.

8/10 Bien

James, Dulwich

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sankara is a good hotel. Staff are excellent. Well located within the Westland’s area.
Séjour de 3 nuits en mars 2024
Réponse de Resv le 28 mars 2024
Greetings and thank you for choosing to stay with us and we are happy to hear you had a memorable stay with us.

4/10 Médiocre

Aegis

Séjour de 7 nuits en février 2024

10/10 Excellent

Dominique

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was really nice and security here made you feel safe. The rooms were smaller than I hoped for- we stayed here for the first few days of our trip and then went to movenpick for the last few days. Their rooms were bigger and spacious but the service was better here - it was still good but I felt at sankara they were just always ready to go above and beyond.
Séjour de 3 nuits en janvier 2024
Réponse de Sankara Team le 13 févr. 2024
Dear Dominique,Thank you for giving as the chance to host you and more so for taking you precious time to rate us.We look forward to welcoming you back soon and hopefully making your stay even more memorable.

10/10 Excellent

Philip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As always the staff were fantastic. Always make you feel so welcome. Excellent food as well.
Séjour de 4 nuits en janvier 2024
Réponse de Sankara Team le 4 févr. 2024
Dear Philip,Greetings and thank you for choosing to stay with us.We are happy to hear that had a memorable stay with us.

10/10 Excellent

Mary Wanjiru

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Sankara Team le 27 janv. 2024
Dear Mary Wanjiru,Thank you for giving as the chance to host you and more so for taking you precious time to rate us.We look forward to welcoming you back soon and hopefully making your stay even more memorable.

10/10 Excellent

Archna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Oasis of calm
Comfortable hotel with great service— an oasis of peace and calm in a generally chaotic overbuilt city that strains the senses
Séjour de 2 nuits en janvier 2024
Réponse de Resv le 15 janv. 2024
Dear Archna,Greetings and thank you for choosing to stay with us.We are happy to hear that had a memorable stay with us.

10/10 Excellent

Vazha

Séjour de 2 nuits en novembre 2023
Réponse de Sankara Team le 18 déc. 2023
Dear Vazha,Thank you for giving as the chance to host you and more so for taking you precious time to rate us.We look forward to welcoming you back soon and hopefully making your stay even more memorable.

10/10 Excellent

Zulfikar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the staff. Very helpful and friendly
Séjour de 5 nuits en novembre 2023
Réponse de Sankara Team le 5 déc. 2023
Dear Zulfikar,We thank you for the granting us the opportunity to host you and we are very humbled by you kind remarks. We shall endeavor to provide exceptional service to all our guests as per our mission.Looking forward to hosting you again in the near future. Kindly tell a friend about us!

10/10 Excellent

Zulfikar

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff are friendly and ready to assist. Had an amazing experience having breakfast
Séjour de 1 nuit en novembre 2023
Réponse de Sankara Team le 22 nov. 2023
Dear Zulfikar,We are honored by you kind words which are amotivation to the team and are equally humbled that you took part of your precious time to share your feedback with us.We do look forward to hosting you again soon and to hopefully ensuring that your experience is even more memorable.

6/10 Satisfaisant

Lee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Small room and the bedroom was broken my entire stay.
Séjour de 4 nuits en novembre 2023
Réponse de Sankara Team le 22 nov. 2023
Dear Lee,Thank you for taking time to share your valuable feedback with us. Kindly accept our sincere apologies for falling short of your expectation. We have taken note of the areas of concern and shall endeavor to change what we can, like look into the bedroom and find out what is broken and have it fixed. It is however regrettable that we did not have the opportunity to make it up to you while you were still here. Hopefully you will give us the opportunity to do so in the future.Once again our sincere apologies for the unfortunate experience.

6/10 Satisfaisant

Michele

Voyage d’affaires
Breakfast $45 pp
Séjour de 2 nuits en septembre 2023
Réponse de Sankara Team le 11 sept. 2023
Dear Michele,Thank you for staying with us and more importantly for taking time to share your feedback. Kindly note that our breakfast is USD 32 dollars per person and is charged at KES 4500 at the prevailing billing rate. Should your require more information or further clarification on the same, we are happy to do so.

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The
Séjour de 4 nuits en août 2023

10/10 Excellent

Michelle

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spectacular Sankara!
Beautiful clean property with very kind and attentive staff. Nice rooms with comfy beds and rooftop restaurant has excellent food. The mall with a Carrefour is a 5-minute walk from the hotel. Our drivers employed by the hotel are excellent, informative and friendly. Will absolutely stay here again!
Séjour de 3 nuits en août 2023
Réponse de Sankara Team le 11 sept. 2023
Dear Michelle,Thank you for choosing to stay with us and for your wonderful feedback. we shall share the same with the team for motivation.Looking forward to welcoming you back soon.

10/10 Excellent

david

Séjour de 1 nuit en juillet 2023
Réponse de Sankara Team le 4 juil. 2023
Dear David,Thank you for taking time to rate us. We do appreciate the excellent score!Looking forward to hosting you again soon!

10/10 Excellent

Gladys, Little Elm

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Property is clean, well maintained and staff is friendly and professional. I can’t wait to come back here!
Séjour de 2 nuits en juin 2023
Réponse de Sankara Team le 3 juil. 2023
Dear Gladys,We are truly humbled that you chose to stay with us and more so for the positive feedback.We look forward to welcoming you back in the near future!

10/10 Excellent

Hadi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff - a great asset to the hotel. Good location in Westlands near Sarit Shopping mall. Highly recommended.
Séjour de 4 nuits en mai 2023
Réponse de Sankara Team le 8 mai 2023
Dear Hadi,Thank you for taking time to share your feedback and we are delighted to know that you enjoyed you stay with us. Looking forward to hosting you again in the near future.

10/10 Excellent

Zakir

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Sankara Team le 8 mai 2023
Dear Zakir,We are truly honored by your rating and are delighted to know that your stay was a memorable one. Looking forward to welcoming you back in the near future.

10/10 Excellent

Mahmoud

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are excellent. Warm and welcoming as well as always willing to help
Séjour de 2 nuits en avril 2023
Réponse de Sankara Nairobi le 28 avr. 2023
Dear Mahmoud,Greetings and thank you for choosing to stay with us and we are happy to hear that it was a memorable stay.We look forward to hosting you back with us in the future.

8/10 Bien

Sophia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff arr very welcoming, helpful and professional.
Séjour de 10 nuits en avril 2023
Réponse de Sankara Nairobi le 28 avr. 2023
Dear Sophia,Greetings and we thank you for choosing to stay with us and we are happy to know you had a memorable stay with us.We look forward to hosting you back with us in the future.

10/10 Excellent

Omar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de Sankara Team le 8 mai 2023
Thank you Omar for honoring us with your rating, we delighted and humbled as it serves as motivation to even do better. Looking forward to yet another visit!

10/10 Excellent

Kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the breakfast! The staff everywhere in the hotel were wonderful.
Séjour de 9 nuits en février 2023
Réponse de Sankara Nairobi le 10 mars 2023
Dear Kathleen,Greetings and thank you for choosing to stay with us and we are happy that you enjoyed your stay with us and we shall let our chef know.Once again thank you for choosing to stay with us.

10/10 Excellent

JOSEPH, Las Vegas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was wonderful, the management is very very profession and I highly commend Ms JOAN WAVALA, the guest Services Manager for her management style and everything she did for us to enjoy our stay at he Sankara. This was our third stay in Sankara within 1 year and we hope to come back again in July 2023. The only draw back is that the hotel has no SPA/Massage Parlor which a hotel of Sankara's Caliber should have. Second note is that refrigerators should be available in every room.
Séjour de 2 nuits en janvier 2023

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at the Sankara Nairobi was excellent. The accommodatand, the staff/service was quite nice, beyond expectations and an oasis even among many European and US hotels where I have stayed. Our stay at the property was a respit from our business activities throughout Nairobi. Thank you for the genuinely pleasurable experience.
Séjour de 4 nuits en juillet 2022
Réponse de Sankara Team le 20 juil. 2022
Dear Chris, We are truly humbled that you took you precious time to share your feedback. The fact that you enjoyed your stay with us only makes us even more humbled and delighted to have had the chance to ensure your stay is memorable. This has been shared with all hotel employees for motivation. Looking forward to welcoming you again in the near future.

10/10 Excellent

Maruan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juin 2022
Réponse de Sankara Team le 20 juil. 2022
Dear Maruan, Thank for the chance to host you and for taking time to rate us a 10 out of 10, we are indeed humbled and grateful. Looking forward to hosting you again in the near future and to making your stay Exactly Like Nothing Else.

10/10 Excellent

Agnes

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simply amazing hotel with incredible staff. In addition, superior safety practices. Cannot recommend enough!
Séjour de 7 nuits en juin 2022
Réponse de Sankara Team le 28 juin 2022
Dear Agnes, Thank you for according us the chance to host you and for taking time to share our feedback. We are truly humbled by your kind sentiments which shall be shared with the team. Looking forward to hosting you again in the near future.

8/10 Bien

Hannah

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2022
Réponse de Sankara Team le 24 mai 2022
Dear Hannah, We are humbled by the chance to host you and thank you for taking time to rate us.

10/10 Excellent

Robert

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Definitely the best hotel in Nairobi, I would highly recommend it, our room was pristine, the steak restaurant was fantastic and breakfast buffet was delicious. For sure we will come back and it is ideally located as well.
Séjour de 2 nuits en décembre 2021
Réponse de Sankara Nairobi le 16 juin 2022
Greeting form Sankara autograph collection and thank you for choosing to stay with us.We are happy that you enjoyed your stay with us and we were able to make your stay memorable.

2/10 Horrible

Esther

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My second time .. This hotel needs a lot of improvement from service to the property Hostile feeling when staff make you feel unwelcome.. chef/waiters don’t know their own menu 🙇‍♀️ I stayed in Marriot hotel and this has no Marriot standards neither 3/4/5 star standards It’s in great location in Westland though Solomon is always best host (he’s gem ) The rest need work and upgrade
Séjour de 2 nuits en mai 2022
Réponse de Sankara Team le 18 mai 2022
Dear Esther, Thank you for taking time to share your feedback with us. We do regret that your experience was not up to your expectation and for that we sincerely apologize as our aim is to not only meet but exceed guests expectations. We shall share this feedback with all parties as a learning experience and a chance to work on the highlighted areas of concern. It is our endeavor to do better and hopefully you will accord us another opportunity to make it up to you.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Best location.
If you are looking for a hotel with a good location, this one is hard to beat. Best location in Nairobi and easily the nicest in the area. You won’t want to stay anywhere else.
Séjour de 4 nuits en janvier 2022
Réponse de Sankara Team le 20 janv. 2022
Receive warm greetings from the Sankara family. Thank you for your kind sentiments and the time taken to share your review with us. It shall go a long way in motivating our team members. Looking forward to giving you many more memories when you visit us again. Happy 2022!

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great facilities and location
Facilities are nice. Location is very good. Recommend the restaurants. Truffle burger is great.
Séjour de 3 nuits en janvier 2022
Réponse de Sankara Team le 20 janv. 2022
Thank you for the opportunity to host you and more so for taking time to review our property; we are truly humbled and shall share the same with our team as it serves as motivation! Happy 2022!

10/10 Excellent

Alicia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2021
Réponse de Sankara Team le 20 janv. 2022
Dear Alicia, Warm greetings from the Sankara family! Thank you for the wonderful score, we are truly humbled. Looking forward to welcoming you back again soon! Happy 2022!

10/10 Excellent

Thomas

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location, cleanliness, attentive staff
Séjour de 1 nuit en janvier 2022
Réponse de Sankara Team. le 14 janv. 2022
Dear Thomas, Warm greetings from the Sankara Team. We are humbled by your rating of 5 out of 5 which is an encouragement to the team to always aim to exceed our guests expectations. Thank you for the chance to host you and we look forward to welcoming you yet again. May 2022 surprise you in a good way!

10/10 Excellent

Muhsin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2021
Réponse de Sankara Team. le 14 janv. 2022
Dear Muhsin, Thank for for giving us the opportunity to host you and more so for rating us a 10 out of 10. This serves as great motivation to the team. We look forward to welcoming you back again in the near future. Wishing you an awesome 2022!.

10/10 Excellent

Kiesha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of this property is 5 stars! You are located centrally within walking distance to malls, shopping markets, gas stations, restaurants, fast food, and a supermarket.
Séjour de 13 nuits en décembre 2021
Réponse de Sankara Team. le 4 janv. 2022
Dear Keisha, Happy new year from the Sankara family! Thank you for granting us the honor of hosting you and more so for the kind comments. We are humbled and shall share the same with our team to serve as motivation. Looking forward to welcoming you again soon.

2/10 Horrible

Esther

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really was looking forward on the stay to sankara ..! Upon arrival I received not welcoming I stood by receipt for long time while receptionist (Lidya ) was on personal .. Solomon walked in and served us from drying standing up 😊 Solomon made our whole stay very comfortable .. he was very helpful and went out of his way to make our stay comfortable (he deserve raise and upgrade ) Everyday morning On our stay we had to sign after breakfast (they said was just protocol ) coming to end of our stay we were checking out and paying our bills to find out we were billed for things that we weren’t supposed too bill was 700$ something we end up paying 300$ something Breakfast on room which was breakfast included We had 2 rooms both room upon arrival was breakfast included .. we had to argue about the bill for like 1hr they then removed one room breakfast but we still have to pay for one other room (we were breakfast included package ) at end we decided to pay and leave JUST PAY ATTENTION TO BILLS also there is security check diversity there are people go through security check and there some people who don’t (colorism’s Was felt ) As hotel that is under Marriot has no Marriot standard ..
Séjour de 3 nuits en décembre 2021
Réponse de Sankara Team. le 4 janv. 2022
Dear Esther, Thank you for the opportunity to host you and for taking time to share your feedback with us. It is always our endeavor to not only meet but exceed guest expectations and we truly regret that we did not do so for you. Kindly allow us to internally find out what went wrong so that we can ensure a repeat of the same does not happen. We shall be getting back to you with comprehensive feedback in due time. Our sincere apologies for your unfortunate experience.

10/10 Excellent

Ilaki

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The food and customer service was amazing.
Séjour de 4 nuits en décembre 2021
Réponse de Sankara Team. le 21 déc. 2021
Dear Ilaki, Thank you for taking time to share your feedback. We shall share the same with the team. We look forward to hosting you again soon!

10/10 Excellent

J S

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel in the middle of Westlands
Séjour de 2 nuits en décembre 2021
Réponse de Sankara Team. le 21 déc. 2021
Dear J S, Thank you for the positive feed back, we appreciate your time and effort in doing so. Looking forward to welcoming you back in the near future.